4/5
GoogleClaire so helpful
Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers114 reviews
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
Buyers89 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
Landlords73 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
Tenants91 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Our offices
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
- Moginie James Estate Agents Roath92 Albany Road, CF24 3RS638 reviews · 471 on Google (4.5)11 in the last 90 days
- Moginie James Estate Agents Pontcanna12 Sneyd Street, CF11 9DL498 reviews · 338 on Google (4.7)6 in the last 90 days
- Moginie James Estate Agents Cyncoed293 Cyncoed Road, CF23 6PA415 reviews · 310 on Google (4.7)4 in the last 90 days
- Moginie James Estate Agents Beck CourtUnit 3, Thorens House, CF23 8RP126 reviews · 6 on Google (4.3)0 in the last 90 days
- Moginie James Estate Agents Cathays51 Cathays Terrace, CF24 4HS40 reviews · 3 on Google (2.7)0 in the last 90 days
Reviews on Google
Showing 1,122 reviews on Google only. Show every review
Google5/5
GoogleOMG. Sold in 6 days. Claire and Chris and all the staff at the Pontcanna office are professional, courteous, and excellent at what they do.. I cannot recomend then highly enough.
Agent replied
Hello Karen Radovic Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleDon't rate you at all they take ur money and then you report problems they don't let landlord know and then u ring back they won't answer took me 6week to even have a cooker put in even then they didn't want to coz it's not important my advise go elce where pple
Agent replied
Dear Mr Davis, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Roath office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleOMG. Sold in 6 days. Claire and Chris and all the staff at the Pontcanna office are professional, courteous, and excellent at what they do.. I cannot recomend then highly enough.
Agent replied
Hello Karen Radovic Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleMoginie James are a friendly and professional estate agents. We first contacted them with the intention to let our flat, but when that fell through they were absolutely fine about it and kept us on their books anyway. A year later we wanted to sell and went back to them. They sold our flat above asking price, and were friendly, helpful, consistent and reliable throughout, and always had the time to chat and resolve any issues I was having. A brilliant service from an excellent company, I would definitely do business with them again and would recommend them above any other estate agents I have worked with.
Agent replied
Hi Marcus Ford, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Hi John Glossop! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Moginie James Estate Agents - Cyncoed Sales and Lettings Office
5/5
GoogleRating only, no written review.
Agent replied
Hello Moh Nagy Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Moginie James Estate Agents - Cyncoed Sales and Lettings Office
5/5
GoogleGreat communication
Agent replied
Hi Stephen Spiteri, Thank you for the great review of our Moginie James Estate Agents - Cyncoed Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Hi Tim Ross-smith! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Moginie James Estate Agents - Roath Sales and Lettings Office
5/5
GoogleThanks to Ceri, Cat and the team for another amazing quick and trouble free Let. Great service as always even in these troubled times of Covid.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Hello Philip Kaye Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleI started the process of selling my home before the lockdown which was caused by Covid 19. Moginie James found me a buyer within a week of the house going onto the market. Everything was going smoothly until lockdown. I do not live in Wales and I was worried about the sale. However, Aaron kept in contact with me so that I knew what was happening with my buyer. He calmed me down and contacted me during this very stressful time. In addition to Aaron, Michelle and Nathan were always on hand to update me on developments with the sale and offer advice on clearing rubbish that had been left by a previous tenant. Selling a home is stressful, living outside of Wales makes the process harder to control and the unprecedented lockdown due to Covid 19 made my stress and anxiety levels increase. However, the sales team at Moginie James were genuinely with me at every step of the way and made the sale of my house so easy. I felt that they have a knowledge about sales that you do not always find with other agents. They are all friendly and have time to deal with your concerns. I would recommend them in a heart beat and feel like there are no words to praise them enough. Thank you for your help in what has been a difficult time.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Hi Saveeta Maharaj, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Cyncoed Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleGreat communication, quick response, viewing sorted on first call. Well done guys. That's professional. Thank you
Agent replied
Hi David Vrecko, Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleOnly coz I couldn't give it 0. They shared my details with a third party and gave me attitude when I tried to talk to them about it.
Agent replied
Dear Mr Hughes, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Roath office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
5/5
GoogleThe service received from Oliver has been outstanding! I will definitely recommend to friends and family.
Agent replied
Hi Marco Ndrecaj, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleBeen looked after by these for nearly 10 years now. Brilliant estate agents and would highly recommend!
Agent replied
Hi Tanya, Thank you so much for your kind words, we're absolutely delighted you think so highly of the service that we work so hard to deliver to our clients. All our best, the Moginie James team
5/5
GoogleI was served by Oliver who helped me to arrange a mortgage. He was very helpful and friendly from the begining to the end. I appreciate his help. Thank you.
Agent replied
Hi Upol, Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the service you had from Oliver at our Morginie James Roath Branch.. Best wishes from Customer Relations Team
5/5
GoogleI have been dealing with this estate agent for many years and I am always very happy with the service I receive the staff are excellent very helpful and obliging
5/5
GoogleRating only, no written review.
Agent replied
Hi Owen Derbyshire! Thanks for the amazing review and star rating! All the best, Moginie James Estate Agents - Pontcanna Sales and Lettings Office
5/5
GoogleRating only, no written review.
Agent replied
Hi Cristian Berceanu! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Moginie James Estate Agents - Pontcanna Sales and Lettings Office
4/5
GoogleVery friendly staff. A bit of a communication problem at the start (wasn’t responded to when I first put an offer in), but once Cat took over the communication side of things everything ran smoothly their end. Happy with the process so far and they’ve put me at ease with everything since I’m a first time buyer :)
Agent replied
Hi Carys Williams, Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Hi Kris Dhingra! Thanks for the amazing review and star rating! All the best, Moginie James Estate Agents - Cyncoed Sales and Lettings Office
1/5
GoogleDo you want to buy a Property in Cardiff? Stay away from Moginie James |Cardiff Estate Agent and Letting Agent!!!! Moginie James | Cardiff Estate Agent and Letting Agent is a horrible estate agent and in my own opinion they are a Cowboy estate agent . If you are thinking of buying a house through them you really have to think twice so you don’t incur huge loses. They don’t have any ethical and moral reputation and they are willing to cause financial loses to buyers if that would allow them make tiny profit margins. I offered £85k for a `£100k flat advertised on Rightmove and on their website .The office staff told me that the seller declined the offer and that the seller was willing to accept any offer with a “9 on it “ I then offered 90k which was accepted and within 2 days I received a letter in the post from Moginie James Cardiff Estate Agent and Letting Agency that the `£90k I offered has been accepted and that I should send them proof of funding, mortgage approval in principle and also subject myself to identify checks through a company called lifetimelegal . They said once those items have been received they would take the advert away from Rightmove. I went through the identity checks and sent then a full-blown mortgage application(a better alternative than what they asked for) and I paid and instructed conveyance. They refused to take the flat offline and after 2days I received an email from Moginie James Cardiff Estate Agent and Letting Agent that the seller has decided to offer it to a cash buyer from a previous viewer, which is a complete LIE. .They did not even offer me the opportunity to pay cash and or increase my offer which i could have done .I lost my mortgage application fee and conveyance fee. Moginie James estate agency is the worst estate agency i have ever dealt with.They did not even offer me the opportunity to pay cash and or increase my offer which i could have done .Moginie James Estate Agents is BAD BAD BAD ESTATE AGENT..
Agent replied
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Cyncoed office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
4/5
GoogleThere were a few problems at the start with the writing of the property description and details. The writing had not been checked through properly, twice. It was badly written and grammatically poor. I think a strong first impression to a potential buyer is paramount, so I was disappointed. I ended up editing it myself and working with the branch manager to put it right. She went through it with me on the phone. So a slow start, but the rest was good. Cat was fantastic at communicating and keeping in touch over the Covid-19 lockdown. She dealt with my nerves in a very reassuring manner. Chris, the valuer, was so friendly and helpful and I appreciated Michelle's work to push the sale through to completion at the end. Overall, I would recommend the Pontcanna, Cardiff, branch. As a company, they need to be on top of their written work.PositiveResponsiveness
Agent replied
Hi Claire Richmond, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Pontcanna Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe wouldn’t hesitate to recommend Moginie James Pontcanna. From Chris our initial sales contact through the negotiation and sales progression teams they have professional and knowledgeable staff who were able to help and reassure us during the process. We were moving through the lockdown period which was especially challenging and protracted but Office Manager Cat was on hand to make sure we completed successfully. A great job and thanks to all.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Hi Dave Liddiard, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2020, 2022.
EA Masters by year, 2020 to 2022
2022 3 Gold across three branches EA Masters 2022 winners
- Branch Gold Award (3)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Wales Lettings
Source: EA Masters winners lists, as published, linked by year.
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Questions about Moginie James Estate Agents
Which Moginie James Estate Agents office has the most reviews?
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
Where are the Moginie James Estate Agents offices?
The five Moginie James Estate Agents offices, by town:
- Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
- Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
- Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
- Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
- Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
What do buyers say about Moginie James Estate Agents?
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents?
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents?
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Has Moginie James Estate Agents won any awards?
Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.
