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Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more

4.7

★★★★★ Excellent

1,565 reviews across 5 offices and 3 platforms

www.moginiejames.co.uk

Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,124

Reviews on Google

All 5 offices

Facebook logo

3.8 / 5

37

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers114 reviews

4.9 / 5 Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Alys, 7 November 2016Read all 114 from sellers

Buyers89 reviews

4.9 / 5 My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Simon, 27 November 2017Read all 89 from buyers

Landlords73 reviews

5.0 / 5 We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Chloe, 5 June 2017Read all 73 from landlords

Tenants91 reviews

4.8 / 5 My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Paige, 8 June 2017Read all 91 from tenants

Our offices

Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,122 reviews on Google only. Show every review

5/5

Google

It has been an absolute pleasure dealing with Graham and Katie throughout the whole process of finding and eventually buying my new house. They were both so incredibly helpful, professional, friendly and supportive and have made a stressful situation much easier. A huge thank you to them both. I would definitely recommend them and would absolutely use Moginie James to sell my property next time!PositiveResponsiveness, Quality, Professionalism

Gemma · 21 June 2021 · Moginie James Estate Agents Roath

Agent replied · 20 June 2024

Dear Gemma Mcavoy, Thank you for the great review of our Moginie James Estate Agents - Roath Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

My partner and I have had an excellent experience with Oliver Clifford at Moginie James. Oliver has been professional, responsive and efficient in dealing with our mortgage. He has helped us through every step and answered every question. I would highly recommend Oliver if you are looking for a personable and professional mortgage advisor.PositiveResponsiveness, Quality, Professionalism, Value

Josh · 21 June 2021 · Moginie James Estate Agents Roath

Agent replied · 20 June 2024

Hi Josh James, Thank you for the great review of our Moginie James Estate Agents - Roath Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Oliver Clifford was beyond helpful when securing my mortgage offer for my first house purchase. He was very responsive, professional and patient, explaining everything clearly and acting totally transparently. I really felt I could trust Oliver and was kept in the loop for every development, no matter how small. His knowledge and experience mean that he's able to provide a seamless service. I would not hesitate to recommend him, and hope to work with him again in future.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 21 June 2021 · Moginie James Estate Agents Roath

Agent replied · 20 June 2024

Hi Charlotte Barnard, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

4/5

Google

The staff are helpful and prompt at responding to queries and the overall service during my tenancy was very professional indeed.PositiveQuality, Professionalism

Phill · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Phill Wallace, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team

5/5

Google

Amazing agency! Very helpful and genuine. Would highly recommend:)PositiveResponsiveness, Quality, Professionalism

Aled · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear, Aled Ap Steffan, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team

5/5

Google

Highly efficient and professional service from beginning to end. Quick responses and friendly staff. They made the whole experience a stress free one and we’re very grateful, would highly recommend. A very special touch was to be given a gift box on our completion day. Diolch yn fawrPositiveResponsiveness, Quality, Professionalism, Value

Dyfed · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Dyfed Cynan! Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

So far, a very easy and quick moving process-everything organised within a week of my offer! Amy in particular was very easy to get in touch with and answered all my questions clearly and quickly. Would highly recommend!PositiveResponsiveness, Quality

Annie · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Hello Annie Burden Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

I was hesitant to approach another letting agent after having weeks of terrible interactions with ones around Cardiff when trying to rent a flat with my partner. However, Amy Thomas from Moginie James was amazing, prompt with responses (unlike others where it was like drawing blood from a stone to get a reply) and very on top of things. Would not hesitate to recommend for finding a rental property.PositiveResponsiveness, Professionalism

Christie · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Hi Christie M, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Pontcanna Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

We are long-standing customers of Moginie James having bought a house with them, sold a house with them and trusted them over the past 15 years with both rental properties . After a difficult year with one rental property, throughout which Natalie was a constant source of information and advice we asked Moginie James to market the property for rental again . Within two days it was let . Thank you once again Martine and the team for your constant professionalism and swift response . We can’t commend you highly enough .PositiveResponsiveness, Professionalism

K · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Dear Kailey Jones! Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I am thrilled with the service from Moginie James. Within 3 weeks of meeting with Neil Jones, I’ve agreed a sale and am waiting for my sold sign to arrive! Thanks so much to Neil and the team - would thoroughly recommend!PositiveResponsiveness, Professionalism

Claire · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Thanks Claire and the sold board is on its way!!

5/5

Google

Contacted the wonderful estate agents at Moginie James and moved into the property within a fortnight. It was a smooth and easy process, and the professional employees were super quick in their responses and getting things organised. The best renting experience we’ve had to date!PositiveResponsiveness, Professionalism

Danielle · 20 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied · 19 June 2024

Hi Danielle Fairweather, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

My wife and I recently sold our home in Canton with Moginie James and can not speak highly enough of the service we recieved. The entire team - particularly Chris Wheten - were incredibly professional, responsive and efficient and worked to secure a fantastic price for our property. Can't recommend them enough.

Mason · 15 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied

Dear Mason Neely! Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I have been dealing with Amy for a few weeks and although I have not found a property through Moginie James I have received nothing but exceptional service from Amy. She has gone above and beyond for me including replying to queries outside of office hours. She is an asset to the company and I will be recommending to friends and family. If I could give 6 stars I would 😊

Carol · 15 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied

Dear Carol K! Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Amy has been amazing from the start, she has been very helpful and patient with talking me through the letting process. She has responded to my queries very quickly and efficiently and I couldn’t have asked anything more from her. Thank you very much and I would definitely recommend Moginie James to people looking for a new rental property

Jemma · 8 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied

Dear Jemma Louise Whitcombe, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Pontcanna Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

1/5

Google

Disagree strongly,

Gary · 6 June 2021 · Moginie James Estate Agents Cyncoed

Agent replied

Dear Gary We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Fantastic informative service, have rented many University lets over the past few years, best service ever! Cat has been efficient and super organised - many thanks - highly recommend this agency!

Mrs · 6 June 2021 · Moginie James Estate Agents Cyncoed

Agent replied

Dear Mrs Smith, thank you so much for your high rating about MJ Cyncoed, your comments about Cat and the service you received are appreciated. Kind regards Customer Care Team

3/5

Google

Very slow in adding pictures of property, something like 10 days, which is disappointing

Rita · 2 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied

Rita Lesauteur, it's upsetting to hear that you did not receive the top-notch service we strive to provide.

5/5

Google

Very pleased with my expereince with Moginie James stellar job by Amy and Natalie, Thankyou so much!

Pandelis · 2 June 2021 · Moginie James Estate Agents Pontcanna

Agent replied

Dear, Pandelis Katsianis, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

1/5

Google

There useless you contact them and it like one of them don't know something from the other no communication between the one of then tells u something the other days it dnt for like that

Walster · 30 May 2021 · Moginie James Estate Agents Cyncoed

Agent replied

Walster Ryan Edey, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

5/5

Google

Thank you Cat and Abigail for helping us arrange a tenancy. They are always quick to respond and explain everything clearly to us.

Lois · 20 May 2021 · Moginie James Estate Agents Cyncoed

5/5

Google

We can't speak highly enough of the team at Mogine James, Roath, that have helped us with our recent purchase of a property in Cardiff. They've all been incredibly helpful from the start, with a personable approach to communications that's always been welcoming and made us feel at ease throughout. Polite, professional and always eager to help. Much appreciated, thank you guys. Siôn and Cerys

Sion · 14 May 2021 · Moginie James Estate Agents Roath

Agent replied · 24 June 2023

Hi Sion and Cerys, thank you for taking the time to let us know how we did at our Roath branch of Moginie James. We hope you have a great day! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Danielle · 9 May 2021 · Moginie James Estate Agents Cyncoed

Agent replied

Dear Danielle Nealon! Thanks for the amazing review and star rating! All the best, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2020, 2022.

EA Masters by year, 2020 to 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Moginie James Estate Agents

Which Moginie James Estate Agents office has the most reviews?

Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.

Where are the Moginie James Estate Agents offices?

The five Moginie James Estate Agents offices, by town:

  • Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
  • Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
  • Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
  • Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
  • Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?

114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."

What do buyers say about Moginie James Estate Agents?

89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."

What do landlords say about Moginie James Estate Agents?

73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."

What do tenants say about Moginie James Estate Agents?

91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."

Has Moginie James Estate Agents won any awards?

Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.

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