Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Showing 1,122 reviews on Google only. Show every review
5/5
GoogleThis estate agents is one of the best, the Branch Manager Neil is very helpful and always very reliable. i would recommend!PositiveResponsiveness, Professionalism
Thanks Eamonn and so glad we were able to help you and Ruby find your first home.
5/5
GoogleI like working with M.J. Lettings Team. They are approachable and communicative, and from my perspective, provide regular briefings on various stages of Tenant Find. But importantly, assist with addressing issues should they arise.PositiveProfessionalism
Dear Arwyn Davies, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleJust to say that the service we had from Moginie James was great, from sales to sales progression they supported us right through the process, always available to advise and guide. Very, very happy with the whole team.PositiveResponsiveness, Professionalism
Dear Val Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Kind regards Customer Care Team
5/5
GoogleThey were really kind and helpful. Always responded as soon as possible. Went out of their way to let the delivery men in with my new sofa and gave me a lovely welcome box when I picked up my keys!PositiveResponsiveness, Professionalism
Dear Hannah Marie Calow, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleHad a great interaction with Amy from Moginie James on 18/6/21. Despite initially not having been involved in our tenancy application, she covered for a colleague on leave- responding quickly to my initial email via phone call and sending over the documentation we needed to complete in order to secure an in demand rental property. Thanks!PositiveResponsiveness, Professionalism
Dear Edward David, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleExtremely happy with the service, I couldn't recommend the agency enough. The staff are friendly, patient and helpful every step of the way. I was assisted by Olivia whose knowledgeable about her job, she was able to sort out any difficulties I faced through the approval stages whilst keeping me updated. Anyone looking to move to Cardiff I suggest giving Moginie James a call first :)PositiveValue
Dear, Tumi, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Dear Badejoko Olatoye! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
4/5
GoogleClaire so helpful
5/5
GoogleThank you, you were so kind to me, I really liked your efforts to find the right home for me 🌸🌸 …
Hi Sama, thank you for your kind words and this wonderful review! We are glad to have been of assistance to you. Kind regards Customer Care Team
5/5
Googlereally helpful even if you usually use a different branch, always happy to help tenants if they can
Hi Fay, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Pontcanna Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleJane has been extremely helpful to us as we live in Nottingham and starting a new life in Cardiff. Questions have been answered, queries dealt with all professionally and promptly. In fact all of the staff at the Pontcanna branch are lovely and helpful. They have made the process of getting organised so easy. Thank you to all of you !
Dear, Jules Anderson, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Hi Natalie George, We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us on 01344 753104 or write to us at customerrelations@lrg.co.uk. Many thanks, Moginie James Estate Agents - Roath Sales and Lettings Office
5/5
GoogleExcellent, professional and swift. Ema Antalova was outstanding and has assisted us in finding a brilliant property
Hello Paul Curbishley Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleMoginie James Roath branch has just helped us sell our old house and purchase our new home. Excellent service even with difficulties & complications of lockdown etc. All the team were helpful, friendly and professional. Would definitely highly recommend them. Thank you.
Hello Rachel Lord Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
4/5
GoogleRating only, no written review.
5/5
GoogleCat and their team have been very friendly and helpful throughout the process of renting our new place. We recommend them 😊 …
5/5
GoogleMoginie James were fantastic throughout our whole process, as first time buyers they helped and advised us every step of the way - thanks so much! :-)
5/5
GoogleRating only, no written review.
Dear Michael Laver- Hoare, Thank you for the great review of our Moginie James Estate Agents - Pontcanna Sales and Lettings Office team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleExcellent, professional and swift. Ema Antalova was outstanding and has assisted us in finding a brilliant property
Hello Paul Curbishley Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleWhen renewal of our tenancy with Moginie came around, Jessica from the Roath office, was incredibly helpful in ensuring everything was sorted in time, and communicated any events and changes regarding the process. Very helpful, would recommend!
Dear Owen Steele, Thank you for the great review of our Moginie James Estate Agents - Roath Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleOliver Clifford was professional and efficient throughout. Lovely bloke who’ll get it sorted for you quickly and at the best rate around. Look forward to using his services again in the future.PositiveQuality
Hello Gruff Cartwright Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleThe Roath Team have been fantastic for me personally in looking for a new home. 5 stars and would thoroughly recommend their professional expertise for buying / selling. Thanks all!PositiveResponsiveness, Quality, Professionalism
Dear Luke Grattarola, Thank you for the great review of our Moginie James Estate Agents - Roath Sales and Lettings Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleOliver Clifford found and arranged our mortgage for us; his service was fantastic and he was friendly and very professional throughout the whole process. We received regular updates and nothing was ever too much trouble. Five stars and would highly recommend him, thank you! *****PositiveResponsiveness, Quality, Professionalism, Value
Hello Matthew Oliver Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleAs a first time buyer it was quite a daunting prospect navigating what can be a quite complex process. This process was helped tremendously through the professional, extremely responsive and friendly services of Oliver Clifford at Moginie James helping me secure a ten percent deposit in a tough market. Reading the other reviews here it looks like I am not the only one who thinks this. I would not hesitate to recommend Oliver to friends and family. Thanks again Oliver!PositiveResponsiveness, Quality, Professionalism, Value
Hello Henry Norman Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2020, 2022.
EA Masters by year, 2020 to 20222022 3 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
The five Moginie James Estate Agents offices, by town:
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.
