Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Showing 1,122 reviews on Google only. Show every review
5/5
GoogleSo happy that we were able to renew our current property with the help of Dylan Burberry, who outdid themselves helping us all. We've been with Moginie James for over 3 years and have no complaints.
Dear Violetta El-sakka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional , helpful staff.
Dear Mickey B Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAndrew Jones has been helping me with a new Rental property....hes been fantastic! Been very easy to contact and has guided me through every stage of the process flawlessly. Would highly recommend!
Dear Laurence Hoffman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter getting frustrated with agents who don’t call back after weeks of leaving several messages, it was a welcome surprise to experience the services of Chris Ashton and Dylan Burberry at the Roath branch of Moginie James. They combined their skills to try to find us accommodation. Thank you guys for your efforts . Marilyn
Dear Aspley Yerlands Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently rented a house through this office. We dealt with Chantelle who was very helpful and we felt that she was in our corner. The whole process of signing for the house was very easy and we were able to move in within two weeks. We want to thank Chantelle for helping us as much as she did. We're very grateful!
Dear Twm Roberts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to thank Dylan Burberry and his team in guiding me and others in finding a home. Great communication and always helpful. Would recommend this agency for students and professionals.
Dear Owen Smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service! I called for a viewing which was arranged the next day, put in an offer on a flat on the same day (Friday), and the flat was secured on the Tuesday! Dylan Burberry was fantastic and super quick to communicate! 👍👍👍 …
Dear Jake Rowles Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Nick Jones, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Pontcanna Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleTerrible experience with these agents
Dear Mohamed Metwally, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleTerrible experience with these agents
Dear Mohamed Metwally, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleDylan Burberry was particularly helpful in finding suitable new tenants for our property. He was responsive & proactive
Dear Susan Cresser-brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePlease be warned, this agency is a hassle to deal with. If I save even one person the grief me and my former housemates went through I will be happy. No major issues occurred with this company until it was time to get our deposits back. After a year of letting a property through them, we moved out June 30. We were told the deposit would be back in our bank accounts by 10 working days (fairly standard and reasonable I'd say). Yet after the ten days had passed we still heard nothing so I followed up with my landlord inquiring what needed to be done to progress things. There was talk about final bills waiting to come, cleaning bills to agree on, etc etc. After numerous emails back and forth trying to understand what the exact issue was and many weeks passed (in which three different points of contact were made with the agency) I was still unsure of the hold up. We did not get our deposit back until Aug 4 - 25 working days after move out and after much hassle and inconvenience. Absolutely ridiculous. We never got a straight answer as to why it took so long, especially since we heard of others also renting from the same agency getting their deposit back before us when they moved out after us!! And if that wasn't bad enough, they double charged us twice for the"check out fee" as it was charged upon moving in and then again deducted off the deposits. Myself and another housemate tried separately to explain that they made a mistake and showed them all the evidence to prove they double charged us. Yet they did not understand what we were talking about and then stopped replying to our emails. At this point it was no longer worth the hassle, we had been out of the place for over a month and half so we decided to drop it. Please save yourself the stress and go with another agency.
Dear Sale Niwtech, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GooglePlease be warned, this agency is a hassle to deal with.
5/5
Googlesuper lovely bunch - easy viewing, quick turnaround registering flat interest and great communication since the initial viewing right through to move in date! couldn’t recommend the Pontcanna branch enough - they are a great group, very helpful. many thanks to Chantelle, Seirian and Jessica :)
Dear Zoe Coleman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOne of the best professional letting agencies so far. Special thanks to Chantelle, who helped us from the start of the process until the end. Moginie James manages the property very well and quickly responds to repair requests as well.
Dear Jiby Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe Moginie James team, and Jess Rigby in particular, were very helpful in getting my wife and I situated in the right letting quickly. We were able to get all of the paperwork and checks completed swiftly so we can get the keys and move in. Definitely would be interested in working with the Moginie James team in the future if we need another letting or a new home. Thanks again Jess and team!
Dear Jared Byron Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service. Dylan Burberry has been extremely helpful in securing our property and answered all our questions.
Dear Dafydd Gwilym Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleReally helpful staff, me and my partner had Dylan who helped us with our first independent move, he was really attentive and made the whole process a lot easier.
Dear Rose Harvey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI had an awful experience with Moginie James as a tenant. They wanted to claim for my full deposit, I stood my ground and refused the offers as I felt the agent was being unreasonable. I went through the DPS scheme and received my full deposit back. The service I received from Moginie James was subpar, noting getting wrong emails not intended for myself, they also admitted to delaying the process through the DPS in hopes I would change my mind. Emails received from Moginie James were littered with mistakes and they failed to provide any receipts or proof for their deposit deductions. I would caution anyone thinking of going to Moginie James, as in my opinion the service they provided was highly unprofessional.
Dear Meg Gib, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleOur agent Dylan has been absolutely remarkable, we have had a very tight window to secure a property and throughout the whole process he has been understanding and helpful as well as answered countless questions to make the entire journey easy and stress free for us. Can’t recommend these guys enough.
Dear Dan Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe were in a rush to find a property to move into and Dylan Burberry has gone above and beyond to help us throughout our application. Dylan has advised us and really been in our corner every step of the way and we couldn’t be more grateful. We would definitely recommend Moginie James and certainly recommend Dylan! We are over the moon with our new home and the work Dylan has put in has taken a huge stress off us.
Dear Carmen Smither Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
5/5
GoogleBest estate agent I've used in Cardiff, everything dealt with quickly as they seem to keep great contact with their landlords so tenants never kept waiting when in need. Staff helpful, friendly and really supportive. Dylan and Graham today pulled out all the stops to help even though our 7 year tenancy ended 2 weeks ago- really couldn't ask for more, you're in the safest hands here
Hello Fay Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Abdul Kadir, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2020, 2022.
EA Masters by year, 2020 to 20222022 3 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
The five Moginie James Estate Agents offices, by town:
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.
