Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleLee was very efficient, very helpful, and went over and above in order to secure the sale. After the first sale failed because of a link in the chain, he quickly found another purchaser. Was always pushing tardy solicitors and keeping us more informed than anyone else. Excellent service. Would use again.
Henry · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Thank you so much for your kind review. Your business helps keep me competing against the larger agencies. Thanks again.
Best wishes
Lee @DavisTate - Woodley
★★★★★ 5/5
GoogleGreat experience in selling my house in Woodley with Lee Russell. We reviewed 2 other large estate agencies for this sale and really pleased we picked Lee. Very knowledgable with all the mechanics and tactics that go on with a long chain, and Lee made sure we were updated on each important step throughout the process. A very personal service, and we had a specific What's app channel that we communicated through ensuring we weren't reliant on email or phone. Thoroughly recommend
Mark · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Ah bless, thank you Mark, really appreciate the kind words. Thanks again for instructing me and take care.
Best wishes
Lee @DavisTate - Woodley
★★★★★ 5/5
GoogleLee from DT Woodley really goes above and beyond when it comes to manage clients. He helped me through my first time buy. Answered all my first time buyers questions honestly and promptly. Cant recommend him highly enough.
Istvan · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Thank you so much Istvan. Hope you are enjoying your new home.
Thanks again.
Lee@DavisTate
★★★★★ 5/5
GoogleProbate sale handled by Lee Russell during summer 2024 into Feb 2025. He was recommended by friends who had recently sold through him. Absolutely first class service from start to finish. Clear, well evidenced valuation and we sold at asking price. Once underway all comms via WhatsApp which was easy and hassle free. Not a straightforward sale, with a couple of odd wannabe buyers that might have wasted our time a lot more than they did had Lee not recognised the signs and advised us accordingly. He worked his socks off and managed the chain like a Rottweiler to a timely completion date. Can recommend him without hesitation and at 61 I’ve moved a few times and had both good and very average service in the past. Best agent by far.
Make your life easy and also use Alexa McQueen solicitors in Henley for your conveyancing. Together they were a top double act.
G · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Oh my what a fab review! Head swelling lol. Thanks very much indeed. Makes the effort all worthwhile when you get reviews like this.
Thanks again 😀
Lee@davistatewoodley
★★★★★ 5/5
GoogleDealing with Lee Russell has been a breath of fresh. He has been most helpful & nothing was too much trouble for him. He found a buyer very quickly & when we had trouble with our conveyancer, he recommended a brilliant replacement. Would highly reccomend.
Anthony · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Hi Anthony, really appreciate the kind review, was great to be able to help get this sale sorted for you. Thank you again.
Best wishes
Lee@davistatewoodley
★★★★★ 5/5
GoogleSimply fantastic from start (viewing experience and knowledge of the area) to finish (post-completion). Lee seemed to have everyones best interest in mind every step of the way. His recommendations were also invaluable to us.
Christopher · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Thank you for your lovely review Chris. Hope you have settled in and enjoying the country walks on the doorstep. Take care.
Best wishes
Lee@davistatewoodley
★★★★★ 5/5
GoogleI received excellent service from Lee during my recent house purchase. Lee is very knowledgeable about the local area and housing market. He's good at responding timely to emails, answers any queries, is approachable, friendly and does his best to keep things moving forward to help the process speed along to completion. Lee recommended a solicitor who he works closely with and due to their great working relationship my purchase was stress free and a very happy experience.
Dawn · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Thank you Dawn. Your purchase was one of the fastest I have had for a little while. 3 weeks I think it was with obviously that being down to the solicitor. Glad I recommended her!
Hope you are all happy and settled.
Best wishes
Lee@davistatewoodley
★★★★★ 5/5
GoogleWe have had such a great experience purchasing our first home with Lee. His communication is second to none, he was able to answer any questions we had, he was happy to liaise with solicitors and the sellers on our behalf and was always happy to come back to us quickly. We were not pressured to use his recommendations however we did go for a solicitor he recommended to us and our sale was completed within 3/4 weeks from offer! The process has been absolutely seamless and we have been so impressed with the service provided by Lee (we would actually rate higher than 5* if we could!)
Emma · 4 June 2025 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Thank you so much for the fantastic review. I know going through a bidding process adds extra stress but I was really hoping you could secure the house and super pleased you did.
Hope it brings many happy times for you and your family.
Take care
Lee@davistatewoodley
★★★★★ 5/5
GoogleWorked with these guys for many years and will continue to value and rely on their expertise.
Tic · 3 June 2025 · Manning Stainton Morley
★★★★★ 5/5
GoogleLaura went 'above and beyond' to help us buy the property. We are so very grateful for everything she has done for us. THANK YOU
Ngaire · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Ngaire
Thank you for the excellent 5 star review. We wish you all the best for the … More
★★★★★ 5/5
GoogleWas a delight to work with Burns and Webber - principally because of Kate who was friendly, informative & efficient - all you could want in an estate agent.
Helen · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Helen,
Thank you for the wonderful 5 star review. I am delighted we found you a great … More
★★★★★ 5/5
GoogleExcellent! Buying and selling can be a stressful time but having agents who are competent, confident and get things done when they say they'll be done, definitely helps alleviate the stress. My main contact was with Kate Clapham. Kate …
Mandy · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Mandy,
Thank you for the lovely 5 star review. I am delighted to hear about your … More
★★★★★ 5/5
GoogleKate and the team were fantastic, always on hand to help and went above and beyond. Thank you!
Martin · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Martin,
Thank you for the wonderful 5 star review. We wish you many happy years in your … More
★★★★★ 5/5
GoogleHaving bought and sold through Burns & Webber nine years ago, I was pleased to re-instruct them and couldn't have been more pleased with the service from Martin and his team. …
Karen · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Karen
Thank you for the fabulous review. It was a pleasure to have acted for you once … More
★★★★★ 5/5
GoogleBrilliant, hardworking team that kept us updated all the way through the process, we will be recommending them to others.
Nathan · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Nathan
Thank you for the 5 star review. We were all delighted to finally get you … More
★★★★★ 5/5
GoogleRelocating to a new area has been a huge life change for our family but Kate ensured everything on the buying side was as stress free as possible for us. She's super personable, efficient and proactive with providing answers quickly and …
Jessica · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Hi Jessica,
Thank you for the excellent 5 star review … More
★★★★★ 5/5
GoogleKate and Martin were extremely helpful during the process. There were a number of legal hurdles to overcome and Kate did a great job keeping me informed on any progress and liaising with the seller (a receivership company) to ensure things kept moving along. Post completion Kate has always answered any further questions I had promptly and continued to provide a great service. Would highly recommend.
Antonio · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Tony,
Thank you for the excellent review - and your patience! It took a lot longer than we all hoped but good things come to those who wait! Congratulations on your purchase and we wish you many happy years in your new home.
Kind regards,
Martin
★★★★★ 5/5
GoogleExcellent service stuck with a tricky chain all the help you gave was much appreciated
Allen · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Allen,
Thank you for the excellent review - and your patience! We got there in the end.
We wish you all the best in your new home.
Kind regards,
Martin
★★★★★ 5/5
GoogleThe entire team was superb. Communications were clear and all were reliable in terms of tasks or actions that needed doing. Kate in particular was proactive - without being pushy and staying on top of timings at all stages, never losing her professionalism, even when frustrated with hiccups along the way. . Thank you ever so much.
Heidi · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Dear Heidi,
Thank you for the excellent review - you were a pleasure to deal with.
We wish you many happy years in your new home.
Kind regards,
Martin
★★★★★ 5/5
GoogleBest agency in town, hands down.
Jules · 2 June 2025 · Manning Stainton Guiseley
Agent replied · 2 June 2026
Hi Jules,
Thanks for the excellent review. It was a pleasure to act for you. e wish you many happy years in your new home
Kind regards,
Martin
★★★★★ 5/5
Googlealways great and always very responsive would recommend great staff
Ayesha · 31 May 2025 · Manning Stainton Wortley
★★★★★ 2/5
GoogleThis is the second time I have dealt with this company. I have followed the advise they gave me previously and this time saying they can't accept it. Seems they are biased in favour of the tenant.
The office team are great but seem to have there hands tied.
There so called professional people who deal with the cases and make the decisions seem to be overworked and not looking at the details provided which only so a biased response.
There is no point providing a nice property to a tenant anymore as they don't seem to look after it! The property was fully referb before the tenant moved in and caused over 4k damages. Flatfair believe that's wear and tear and only claim they can provide 1k towards it. Why should the next tenant have to live in a run down property cos tenants don't look after it.
Stay away landlords
Pete · 31 May 2025 · Manning Stainton Wortley
Agent replied · 31 May 2026
Dear Mr Cussens,
I've closely monitored the case that has led to this review and I've found the process that led to the outcome of your case to be robust.
flatfair work with independent adjudicators (highly experienced legal experts on matters relating to end of tenancy charges) who reviewed your case in detail and provided a clear and full response regarding each chare and the respective award.
Though you of course have the right to disagree with the outcome, there is no bias at all involved in flatfair's action or those of the adjudicators.
The only consideration is arriving at a fair outcome based on the law and the evidence provided.
Best regards,
Damola
Customer Operations Manager
★★★★★ 1/5
GoogleRating only, no written review.
Beth · 31 May 2025 · Manning Stainton Wortley
Agent replied · 31 May 2026
Hi Beth,
We would love to know why you gave us this rating, it would be great if you could reach out to us via support@flatfair.co.uk with your feedback so we can investigate.
Thank you
Damola
Customer Operations Manager
★★★★★ 1/5
GooglePrepare to be scammed! Flatfair has built a reputation for themselves as being biased towards landlords. They are now trying to overcompensate for this by screwing over landlords. My tenant left having caused a leak and destroying the floor of my living room and kitchen at the end of a 2 year lease. Despite the evidence on through the end of tenancy inventory, flatfair completely sided with the tenant who refused to allow the entry of a plumber to assess the cause. I even had video footage by the tenant explaining how and when the leak happened.
Completely unprofessional, unfair system who are not aware of the current UK guidelines for TA.
Tania · 31 May 2025 · Manning Stainton Wortley
Agent replied · 31 May 2026
Hi Tania,
Thank you for feedback.
Regarding flatfair's reputation, we have never been biased towards any party when it comes to resolving an end of tenancy case. We have clear, robust processes which direct all cases to a fair outcome and I'm happy to detail here how your case was resolved.
Our platform provides the opportunity for tenants and landlord to negotiate end of tenancy charges. If charges aren't agreed, both parties have the option to raise a dispute so that the case can be settled by an independent adjudicator. Note that with a traditional 5-weeks' rent deposit, the procedure for settling a disputed case is the same i.e. via independent adjudication.
For your case, charges weren't agreed between parties so the case was referred to an adjudicator and as part of this process, the final result is shared with all parties and this includes a detailed summary of the considerations made which led to the outcome for each charge.
Regarding the damages charges, the adjudicator noted that a video had been provided as evidence with audio commentary.
The video was undated and did not show the address of the rental property. Also there was no written evidence that may confirm that the video was from the rental property and was an accurate record accepted by the parties. There was no written report from a professional contractor / surveyor that may confirm how the damage occurred and whether this was an ongoing issue that may have been unseen and therefore unreported and also, no correspondence or mid tenancy inspection reports that may indicate that a leak was noticed and actioned by either the tenant or the landlord during the tenancy term.
You also referred to the ‘loosing the bath overflow valve’. The adjudicator was not provided with evidence that there was any damage carried out or provided with evidence to support the claim that this was due to the tenant’s actions or whether it could have been due to a poor connection or a defective installation.
Ultimately, any adjudicator (whether with flatfair's no deposit solution or with a traditional deposit scheme) can only consider the evidence presented to them and the law. The burden of proff lies with the claimant (in this case, you as the landlord) and I'm satisfied that your case was another example of a fair conclusion on this basis.
Best regards,
Damola
Customer Operations Manager
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