Manning Stainton estate agents in Leeds, Pudsey, Wortley and 10 more

Oh my what a fab review! Head swelling lol. Thanks very much indeed. Makes the effort all worthwhile when you get reviews like this. Thanks again 😀 Lee@davistatewoodley

Hi Anthony, really appreciate the kind review, was great to be able to help get this sale sorted for you. Thank you again. Best wishes Lee@davistatewoodley

Thank you for your lovely review Chris. Hope you have settled in and enjoying the country walks on the doorstep. Take care. Best wishes Lee@davistatewoodley

Thank you Dawn. Your purchase was one of the fastest I have had for a little while. 3 weeks I think it was with obviously that being down to the solicitor. Glad I recommended her! Hope you are all happy and settled. Best wishes Lee@davistatewoodley

Thank you so much for the fantastic review. I know going through a bidding process adds extra stress but I was really hoping you could secure the house and super pleased you did. Hope it brings many happy times for you and your family. Take care Lee@davistatewoodley

Dear Ngaire Thank you for the excellent 5 star review. We wish you all the best for the … More

Dear Helen, Thank you for the wonderful 5 star review. I am delighted we found you a great … More

Dear Mandy, Thank you for the lovely 5 star review. I am delighted to hear about your … More

Dear Martin, Thank you for the wonderful 5 star review. We wish you many happy years in your … More

Dear Karen Thank you for the fabulous review. It was a pleasure to have acted for you once … More

Dear Nathan Thank you for the 5 star review. We were all delighted to finally get you … More

Hi Jessica, Thank you for the excellent 5 star review … More

Dear Tony, Thank you for the excellent review - and your patience! It took a lot longer than we all hoped but good things come to those who wait! Congratulations on your purchase and we wish you many happy years in your new home. Kind regards, Martin

Dear Allen, Thank you for the excellent review - and your patience! We got there in the end. We wish you all the best in your new home. Kind regards, Martin

Dear Heidi, Thank you for the excellent review - you were a pleasure to deal with. We wish you many happy years in your new home. Kind regards, Martin

Hi Jules, Thanks for the excellent review. It was a pleasure to act for you. e wish you many happy years in your new home Kind regards, Martin

Dear Mr Cussens, I've closely monitored the case that has led to this review and I've found the process that led to the outcome of your case to be robust. flatfair work with independent adjudicators (highly experienced legal experts on matters relating to end of tenancy charges) who reviewed your case in detail and provided a clear and full response regarding each chare and the respective award. Though you of course have the right to disagree with the outcome, there is no bias at all involved in flatfair's action or those of the adjudicators. The only consideration is arriving at a fair outcome based on the law and the evidence provided. Best regards, Damola Customer Operations Manager

Hi Beth, We would love to know why you gave us this rating, it would be great if you could reach out to us via support@flatfair.co.uk with your feedback so we can investigate. Thank you Damola Customer Operations Manager

Hi Tania, Thank you for feedback. Regarding flatfair's reputation, we have never been biased towards any party when it comes to resolving an end of tenancy case. We have clear, robust processes which direct all cases to a fair outcome and I'm happy to detail here how your case was resolved. Our platform provides the opportunity for tenants and landlord to negotiate end of tenancy charges. If charges aren't agreed, both parties have the option to raise a dispute so that the case can be settled by an independent adjudicator. Note that with a traditional 5-weeks' rent deposit, the procedure for settling a disputed case is the same i.e. via independent adjudication. For your case, charges weren't agreed between parties so the case was referred to an adjudicator and as part of this process, the final result is shared with all parties and this includes a detailed summary of the considerations made which led to the outcome for each charge. Regarding the damages charges, the adjudicator noted that a video had been provided as evidence with audio commentary. The video was undated and did not show the address of the rental property. Also there was no written evidence that may confirm that the video was from the rental property and was an accurate record accepted by the parties. There was no written report from a professional contractor / surveyor that may confirm how the damage occurred and whether this was an ongoing issue that may have been unseen and therefore unreported and also, no correspondence or mid tenancy inspection reports that may indicate that a leak was noticed and actioned by either the tenant or the landlord during the tenancy term. You also referred to the ‘loosing the bath overflow valve’. The adjudicator was not provided with evidence that there was any damage carried out or provided with evidence to support the claim that this was due to the tenant’s actions or whether it could have been due to a poor connection or a defective installation. Ultimately, any adjudicator (whether with flatfair's no deposit solution or with a traditional deposit scheme) can only consider the evidence presented to them and the law. The burden of proff lies with the claimant (in this case, you as the landlord) and I'm satisfied that your case was another example of a fair conclusion on this basis. Best regards, Damola Customer Operations Manager

Hi Sringa, We are sorry to hear how you feel regarding your experience with flatfair. Our end of tenancy process only has one priority and that's acheiving a fair result for all parties. When charges are added by your landlord, the platform allows you to negotiate those charges directly with the landlord with the hope that you will come to an agreement on any amounts owed. If this doesn't lead to agreement, either party can raise a dispute which then allows the case to be settled by an independent adjudicator, which is how your case was settled. In making their decision, the adjudicator reviewed each charge considering the evidence provided by all parties and the law. The adjudicator then provided a detailed report explaining the result for each charge and the total amount owed. We are absolutely confident that a fair result was acheived in your case. Please reach out to us via endoftenancy@flatfair.co.uk if you have any further questions. Best regards, Damola Customer Operations Manager

Hi Sanooj, I'm sorry to hear that you aren't satisfied with your experience using flatfair. Our end of tenancy process is 100% focussed on acheiving a fair result. When charges are added by your landlord, the platform allows you to negotiate those charges directly with the landlord so that charges can be agreed. If this doesn't lead to agreement, any party can raise a dispute which then allows the case to be settled by an independent adjudicator which I believe is how your case was settled. In making their decision, the adjudicator reviewed each charge considering the evidence provided by all parties and the law. The adjudicator then provided a detailed report explaining the result for each charge and the total amount owed. Reviewing this case, we can see no error made by the adjudicator and we are absolutely confident that a fair result was achieved. Please reach out to us via endoftenancy@flatfair.co.uk if you have any further questions. Best regards, Damola Customer Operations Manager