Trusted Agent profile · West Yorkshire and Leeds
Verified
★★★★★
6,812 reviews across 13 offices and 3 platforms
Manning Stainton has 13 offices, in Leeds, Pudsey, Wortley, Morley, Oakwood, Guiseley, Crossgates, Rothwell, Moortown, Adel, Headingley, Beeston and Garforth (West Yorkshire and Leeds). Together they have 6,812 reviews on three platforms, rated 4.8 out of 5 overall.
4,389
Reviews on Google
All 13 offices
1
Reviews on Yell
All 13 offices
2,422
Reviews on Trustpilot
All 13 offices
Manning Stainton's 13 offices, most reviewed first. Each has its own page.
Showing 4,312 reviews on Google only. Show every review
5/5
GoogleChloe couldn’t have done more for us and we don’t plan on moving again but would only ever consider using her if we did. If anyone asked me about estate agents I would say they would be foolish not to use her. She goes above and beyond , …
Thanks so much Audra and Pete! You’ve been an absolute pleasure to look after. Really appreciate your kind words! Keep in touch, Chloe ❤️
5/5
GoogleRating only, no written review.
Hi Stewart. Thank you so much for your review!
5/5
GoogleExcellent service
Thank you Susan!
1/5
GoogleUnorganised, rude and unprofessional.
Hi David. I'm genuinely sorry to hear that we've not met the standards you expect from us. We strive to be professional at all times, even when things don't go well. Customer feedback is essential for us to iterate & improve. Though I understand that helping us may not be at the top of your to-do list, I'd be grateful if you would be willing to share specific details about your experience so we can address any areas of concern. Regardless, thank you for your feedback. It will be investigated and will any lessons learned will be used to improve our service. I sincerely hope we can regain your trust in the future. Warm regards, Chris Carlisle
5/5
GoogleA great team who made our purchase smooth and straightforward.
Thanks Jonathan, it's truly been our pleasure. I'll pass this on to the team ❤️
5/5
GoogleI had a visit from Leeselle at Hoppers. Very thorough and efficient. All questions answered very helpfully. Highly recommended.
That's great to hear Roy, Leeselle will be delighted to hear that. Thank you for your review 🎉 …
5/5
GoogleI was very happy with the way my house sale was handled. It sold very quickly and everything went smoothly.
Thanks Ruth! I'll pass that on to the team :-)
5/5
GoogleSuperb service from Team Hoppers, from valuation to listing, viewing and completion, 5 stars all round, thank you !
Hi Sophie, the team will be delighted to hear this! Thanks so much for your review!
1/5
GoogleJ R Hopeless. Happy to take your money and let you live in mouldy conditions. No customer care at all. Always on the side of the landlord. Empty promises of maintenance. Avoid avoid avoid. (Speaking about lettings only, Leyburn office)
Hi Andrew. I agree and accept that you had a bad experience with your tenancy, I'm truly sorry for that. I stand by our team, who I feel did the best they could to resolve your issues before ultimately negotiating you an early exit from the tenancy. That said, lessons have been taken from your experience that we will use to improve our service going forward and avoid situations like yours in the future. I appreciate the candid review and wish you well for the future.
5/5
GoogleOur house purchase was a long, hard, six month slog, but the very helpful, friendly and efficient staff at Hoppers worked like heroes to get us over the finishing line. Our special thanks to Pam, Leeselle and Alison for the time and effort they put in. We can't praise them enough! Thank you once again.
Thanks Kenneth, I'll pass this on to them. They'll be delighted. Thank you for the review!
5/5
GoogleWe had excellent service from J.R. Hoppers. They were with us at every stage and kept us informed of progress. Leeselle and Pam were always at the end of the phone and answered my emails if I didnt understand something and needed advise. Extremely professional but also easy to talk to. It made the negotiations much easier to cope with and I would certainly recommend them.
Thanks Angela, that's fabulous to hear. I'll pass it on to the team, they'll be delighted!
5/5
GoogleBought our house with Manning Stainton and they couldn’t have given us a better experience, they really helped to move the sale along when things started to slow down. Everyone we spoke to was helpful and friendly and Tori especially was …
Thanks Elle, glad Tori and the rest of the team could get the sale sorted for you😊 …
5/5
GoogleLee has been absolutely incredible with helping myself and my partner buy our first house. He recommended solicitors for us to use and we did end up going for one he recommended with no pressure at all. He made the process really straight forward and communication was perfect!
Hi Chloe, thank you so much for your kind review. Great potential with the place you have purchased. Would love to see what you do to it! Hope it goes well and thanks again for your kind words. Best wishes Lee
5/5
GoogleAlex Conroy could not have been more helpful, communication with Alex was excellent, would recommend.
Hi Zarina, we appreciate you taking the time to share your experience with us! All the best😊 …
5/5
GoogleWe had a great experience buying our home through Manning Stainton, Wortley. Huge thanks to Alex Conroy, Lesley Alexander and team for their excellent support throughout the process. Alex was professional and always kept us informed, while Lesley ensured everything moved smoothly. Highly recommend their service!
Thanks for your kind words Milan!
5/5
GoogleAlways helpful, Always willing to offer a solution (especially Joe) would highly recommend in your property journey, nothing was ever too much.
Hi, Thank you for your glowing feedback following your recent experience with Joe and the team. We'll be sure to pass your feedback on to them. … More
5/5
GoogleMichael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!
Good morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Michael and the team. … More
5/5
GoogleA huge thank you to Michael and the rest of the team. Even in a chain we’ve exchanged very quickly, all down to Michael chasing everyone up and keeping on top of it all. Thanks Michael!
Good afternoon, We’re delighted to hear about your positive experience with Michael and the team … More
5/5
GoogleI just want to say a big thank you to the team at balgores in Brentwood, Jamie in particular for supporting the sale of a home. They were always professional and guaranteed me a smooth sale and thats exactly …
Good afternoon, Thank you for your 5* review. We love hearing positive feedback from our clients and we will pass your kind … More
1/5
GoogleI have serious concerns about the impartiality of this organization, which appears to be biased in favor of landlords despite claiming to be independent. I specifically highlighted a clause in the tenancy agreement stating that the tenant must be present for the move-out report, except in cases where the tenant is unable to attend. However, the adjudicator conveniently ignored this point in their report, while emphasizing landlord-friendly points, such as the requirement to report any damage via email. If the email reporting requirement is valid, then the clause about joint move-out report verification should also be valid. Additionally, the landlord submitted invoices for full replacements that included damages from another flat. The adjudicator's response was to reduce the price, but the reduced price was actually the original price from my tenancy. This decision is not only unethical but also far from the truth. I wish I could challenge it. Furthermore, the Flatfair services are not useful as they charge tenants on a yearly basis. If there is any adjudication, they require an adjudication fee, which is supposed to be refunded if the challenge amount is reduced by 50%. This adds an unnecessary financial burden on tenants.the charges wouldn't go down so you would eventually loose the fees. I also pointed out flaws in the move-out report. The landlord asked me to submit the keys on the 7th, the report was created on the 8th, but the real-time photos uploaded with a real-time photo device were dated the 9th, which is difficult to comprehend. I highlighted this to the adjudicator, but they completely ignored it. I would suggest opting for a traditional deposit scheme rather than these so-called easy services. These services could be biased towards landlords because if landlords disagree with them, they might lose business. With a deposit scheme, you have the option to challenge the landlord in a court of law rather than being bound by Flatfair's final decision.
Dear Neelu, Thank you for setting out your concerns about the recent Flatfair adjudication. Flatfair appoints an independent, suitably qualified adjudicator for every dispute; neither the landlord nor the managing agent can influence the outcome. The £25 fee that tenants pay to raise a dispute is refundable whenever the adjudicator reduces the Proposed Charge by any amount at all and since this applies in your case, a full refund of the £25 fee has been processed to your card. We have re-examined the decision against the tenancy agreement, the inventory evidence and your Flatfair terms and conditions and a full response will be sent to you via email. I hope this will provide clarity on all of the considerations that were made in arriving at an outcome that we are absolutely confident is a fair and reasonable one. If you have any questions, please reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations
1/5
GoogleAre trying to take hundreds of pounds of me for a mould issue left behind in a flat I rented which was a problem before I moved in as I spoke to previous tenant. They are denying it ever being there even though the landlords themselves admitted it was always a problem, the landlords told me to leave the mould so they knew where to treat it and are now also charging me for not cleaning it, absolutely insane behaviour, money grabbers!!
Dear Dolly, We're sorry to hear of your experience with your landlord. Here at flatfair, our absolute priority is reaching a fair outcome for any end of tenancy cases. This is why be provide a platform for the charges to be negotiated and only when the parties involved agree on the amount owed, will the case move on to the payment stage. If the parties can't agree, our independent adjudication process will ensure that all evidence on the case is reviewed and a fair outcome is reached in conjunction with tenancy law. If you do need any further help with your case, please reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations
5/5
GoogleI can’t thank the Rothwell manning Stainton branch enough. Especially Jessica who listened to my budget and house criteria and was on the ball with finding new homes coming onto the market that fit my needs. Pretty quickly I was in my perfect first home thanks to Jessica and the team!
Thanks Scott, glad Jessica and the team could help, enjoy your first home!👏 …
4/5
GoogleRecently used Manning for a house sale. To be clear you are paying for their name to sell your house and not the people showing them around your house. Unfortunately not the best experience but joy the worst either, had an example of viewings cancelled without them informing me, turning up an hour early to viewings without warning us. The lack of knowledge of our house was a bit disappointing from the house viewer, we witnessed her a couple of times and she did not have great knowledge of the house nor show the full house (e.g garage)(Naturally I will be more passionate about the house than someone else, yet for the price you pay I do not feel it was up to scratch). When she wasn’t showing people round it was a sporadic bunch of people - one person could not even find the house despite it having a for sale sign outside of the house). Ultimately, in the end we were the ones in the end who showed the people who eventually bought the house the property and not Manning Stainton. The process once we sold and had an offer was basically redundant as well, would have occasional updates from the move manager (who in fairness was polite and responded when needed). However, I was phoned a day later to say that the solicitors had agreed to exchange (despite me obviously knowing this the day before) so all in all - you are paying for Manning Stainton the brand and basically for a bit of advertising on Rightmove as opposed to really good service in selling your house. I believe the buyers had a good experience with Manning Stainton in general, however, they were shown around the house by us and not them.
Hi Harry, thanks for sharing your experience with us. We'll take your feedback on board and check we're delivering the best service possible at all times. All the best
5/5
GoogleIt is well known that buying a house is up there as one of the three most stressful things you can do in life. Part of the stress is caused by many Estate Agents not seeming to realise that while they are selling a house, we are buying a home. As part of the buying process, it has been a very real pleasure to experience the helpful, knowledgeable, and understanding staff at S & S Yeovil. It was easy to arrange the viewing, which was conducted by Mrs. V. C, who was pleasant, friendly, and very helpful. We didn't feel rushed and had time to 'feel the property put it's arms round us'. Other contacts with the Branch have produced the same helpful approach.
Dear Roger, thank you so much for your lovely words about Vicky, it's so kind of you. All of our sales team have worked for both corporate and independent estate agents, hence our office mantra “an independent service with a corporate drive”. As the seller of the property you are purchasing is also buying through us, hopefully it will be a smooth transaction! Best wishes from Jeremy and all the Yeovil team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Manning Stainton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Manning Stainton is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 other award EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Manning Stainton and its branches won awards at the RAN Awards in one year, most recently 2019.
RAN Awards winners in one year, the group and its branches: 2019.
RAN Awards by year, 20192019 1 award RAN Awards 2019 winners
Source: RAN Awards winners lists, as published, linked by year.
Manning Stainton and its branches won The Negotiator Awards in one year, most recently 2023.
Negotiator Awards winners in one year, the group and its branches: 2023.
Negotiator Awards by year, 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Manning Stainton a message.
Leeds has the most, with 2,837 reviews rated 4.8 out of 5, followed by Pudsey with 748.
The 13 Manning Stainton offices, by town:
Yes. In The Trusted Agent 2026 awards, Pudsey won Platinum, Oakwood won Gold and Leeds won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 7 other industry awards since 2018.
