★★★★★ 5/5
GoogleI recently bought a house sold through Manning Stainton Morley, James was my main point of contact and can’t thank him enough for his help and support through the process. James kept me up to date with everything that was happening and helped chase things when needed. Also spoke to Owen a couple of times who was really helpful. All in all a great experience. Thank you!
Kirsten · 30 November 2025 · Manning Stainton Morley
Agent replied · 31 December 2025
Thank you Kirsten, we are happy that you have had a great experience with us. Wishing you the very best with your new home!
★★★★★ 1/5
GoogleWe’ve just received our outcome after disputing the end of tenancy charges, even though we demonstrated that things were not left in the condition stated in the end of tenancy report. For example the report states that we were responsible for the ‘soiling of the walls’ but our agent (we found at the end of the tenancy) did not include the photos we provided of the soiled walls in the inventory from when we first moved in. We gave them to flat fair to demonstrate that this is not the case with times and dates of when they were taken and yet they’ve ruled it was us? They’ve also said that it’s our fault because we didn’t dispute the state it was given to us in when we moved in but how is that our fault? We complained to the agency and even provided the email conversation with dates and times? This is our first property, that landlord had it in for us after he almost killed us in January and you have just let him get away with murder, I hope you’re proud of yourself. They did two checks of that property and you only took the photos as gospel from the first check and have charged us for things like a piece of fluff being left and a hair on the toilet Cistern and unless you expect cleaners to come in hazmat suits it’s not sustainable. I’m beyond angry and don’t give me the same ‘we did adjudication and we don’t see an issue’ that you do to everyone else as we submitted reems of photos demonstrating how they were trying to bend the outcome and you still sided with them about it. Now we’re having to foot costs of things we didn’t even do to the property, mess the landlord left, you said we didn’t complain about the state of the property when we moved in so the walls must have been us but we even sent you the photos of the email exchange of where we complained with the photos and you’ve ignored it and given us the bill. I would love you to explain to me how when we gave you an extensive email conversation on the state of the property, time and date stamped, with photos of walls in the same condition from when we move in how you can dare blame it on the tenants? Also the marks on the carpets were from the workman we demonstrated attended the property AFTER we moved out and yet you expect that even without access to the property with no rights over that property anymore, we should keep that clean? You’re an absolute joke and whoever adjudicated that claim is clearly bias. Do you wanna add charges for cobwebs next? Because obviously I should have telepathically communicated to them that they should stop making webs until everything was done.
Emma · 30 November 2025 · Manning Stainton Wortley
Agent replied · 31 May 2026
Hi Emma Jade,
Thank you for getting in touch and for taking the time to explain your concerns in so much detail. I’m really sorry to hear how upsetting this experience has been for you, I appreciate this was your first property and that the outcome has left you feeling very disappointed and frustrated.
At flatfair, end of tenancy charges which aren't successfully negotiated can then be finalised via the adjudication process which is completely impartial. The adjudicator reviews the check-in and check-out reports alongside any evidence provided by both the landlord/agent and the tenant (such as photos, emails and other documents), and then makes a decision based on that information and legal frameworks.
I understand you feel that the evidence you provided, particularly your time-stamped photos and email correspondence about the condition of the property, was not properly taken into account.
So that we can look into your specific case in more detail, please contact our end of tenancy team at endoftenancy@flatfair.co.uk with your full name, property address and any relevant flatfair reference numbers. We’ll then be able to review the adjudication and give feedback on the particulars of your case.
I look forward to hearing from you.
Best regards,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleSeamless and customer friendly
Ese · 30 November 2025 · Manning Stainton Wortley
★★★★★ 5/5
GoogleReally easy to use. Helpful, step by step guides. Definitely recommend
Georgina · 30 November 2025 · Manning Stainton Wortley
★★★★★ 1/5
GoogleIt took Flatfair four whole months to issue us with the outcome of our tenancy. Ridiculously long given the place was spotless and the estate agent listed no flaws with state of it.
Tom · 30 November 2025 · Manning Stainton Wortley
Agent replied · 31 May 2026
Hi Tom,
I'm sorry to hear of this delay.
When a tenancy appears to have ended according to our records, flatfair are proactive in reaching out to managing agents to confirm that the tenancy has indeed come to an end.
If no confirmation is provided, we'll close the plan on our system based on the information we hold.
If you could reach out to us via endoftenancy@flatfair.co.uk from your registered email address, we can locate your specific plan and advise exactly what could have created the delay.
I look forward to hearing from you.
Best regards,
Damola
Head of Customer Operations
★★★★★ 1/5
GooglePATHETIC RESPONSE TO MY COMPLAINT AND EXCUSE TO COVER THEIR APPALLING CORRUPT BUSINESS …
Kerry · 30 November 2025 · Manning Stainton Wortley
★★★★★ 5/5
GoogleI am in the process of purchasing my first home and Debbie has been great. She has kept me up to date and has been very responsive - which I appreciate☺️I would definitely recommend using Manning Stainton as they are very professional and their staff are lovely. I will update my review once I have completed.
Aurelia · 29 November 2025 · Manning Stainton Pudsey
Agent replied · 28 January 2026
Thank you Aurelia, we are happy that your first-time purchasing experience is going well, all the best going forward!
★★★★★ 5/5
GoogleJayne was very helpful, she came in after us been on the market for 9 months and sold our house within a month or 2, Jayne took the brunt of every ones stress when selling and buying and handle it all professionally and was there for us every step of the way. So thank you
C · 29 November 2025 · Manning Stainton Wortley
Agent replied · 29 June 2026
Thank you so much for your wonderful review! We’re delighted to hear that Jayne was able to support you through your sale so smoothly, especially after such a long time on the market. She’s truly dedicated to guiding clients through every step, and we’re glad she made such a difference during what can be a stressful process.
We really appreciate you taking the time to share your experience, and thank you for choosing us! If you ever need anything in the future, we’re always here to help.
The Preston Baker Team
★★★★★ 5/5
GoogleRemi was brilliant from the first viewing and with ongoing support during the purchase of the house. She kept in regular contact and was always there to answer any questions in a warm, helpful and reassuring way. Couldn’t have asked for better service.
Linda · 28 November 2025 · Manning Stainton Leeds
Agent replied · 25 January 2026
Thank you Linda, enjoy your new home!
★★★★★ 1/5
Googlegemma she's service is very bad. she's sends me an email every day to renew my wife ' visa. When I talk to she's laughing and show me my English is not good. 'I can speak 4 languages. How many languages do you know?' and speak' It's really annoying. I have never delayed my purchase with this company for 4 years, she's had 17 days until visa expired 😔
Ahmad · 28 November 2025 · Manning Stainton Guiseley
Agent replied · 28 June 2026
Dear Ahmad,
For the avoidance of doubt, Symonds & Sampson follow all legislative requirements of the right to rent process for all new tenancies and tenancy renewals. As a firm, we welcome and encourage client feedback. We do not, however, engage in dialogue on public websites; instead, we will investigate the issues raised in a professional and, most importantly, confidential manner. Please refer to our website for the appropriate course of action. Thank you.
★★★★★ 5/5
GoogleSuperb Sales team - Highly recommended.
Jeremy, Vicky, Cheryl and the team provide an excellent service. They are experienced and well informed regarding current market trends, communications are clear and prompt. Friendly and supportive professionals who I would use again.
Lynn · 28 November 2025 · Manning Stainton Guiseley
Agent replied · 28 June 2026
Dear Lynn, thankyou so much for your kind words and entrusting our firm to sell your lovely home! All the very best for the future, from Jeremy and all the Yeovil team
★★★★★ 5/5
GoogleJust looked at an apartment with Ben. He was great and very knowledgeable. All of our questions were answered which was amazing. He is very prompt with responding to us. Would definitely recommend!
Sophie · 27 November 2025 · Manning Stainton Wortley
Agent replied · 27 May 2026
Thank you Sophie for those kind words…delighted to help 🤞 …
★★★★★ 5/5
GoogleHad a great experience dealing with Ivona in the branch. Polite, helpful and always on hand to help. 5 stars Ivona! Thank you.
Edith · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thank you Edith!
★★★★★ 5/5
GoogleDan was great on the viewing
Merhawi · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thanks Merhawi!
★★★★★ 5/5
GoogleI met Alex to view a few houses and she was always on time, incredibly knowledgable and very helpful. A great team and estate agent I would highly recommend.
Joel · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thank you Joel for the lovely reflection, wishing you every success.
★★★★★ 5/5
GoogleAlways have a great experience when dealing with mannings beeston, Alex especially is very helpful while on viewings very informative
Michael · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thanks Michael, glad we could help.
★★★★★ 5/5
GoogleSurprised you were open on Sunday, thanks for the help Alex
Arthur · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thanks Arthur!
★★★★★ 5/5
GoogleJulie and the team are fantastic, knowledgeable and very helpful
Revobuild · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thank you for the five star review! Happy our team could help - best wishes.
★★★★★ 5/5
GoogleI have used this branch of Manning Stainton many times and they always provide a great service, especially Julie Hedley. Very friendly and professional and helpful throughout the whole process of buying a house.
Wizbit789 · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thank you very much for your continued choice for our services to help you! Wishing you the best as always.
★★★★★ 5/5
GoogleHad a house viewing with Alex . Very helpful.
Tashfin · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thanks Tashfin, glad we could help!
★★★★★ 5/5
GoogleWe have had 3 viewing over the past 2 weeks with Alex. She has been so good! She has especially made an impression on my daughter who has been excited to see her again. Really polite and helpful.
Mark · 24 November 2025 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thank you Mark for your lovely account of your experience! All the best going forward.
★★★★★ 5/5
GoogleGreat team, super helpful. Followed up and supported us at every step of the purchase. Big shout out to Gemma & Rochelle, exceptionally helpful and replied to any query we had as soon as they could!
Alan · 24 November 2025 · Manning Stainton Pudsey
Agent replied · 24 March 2026
Thanks Alan for the positive review!
★★★★★ 5/5
GoogleI had a very good experience sellingnmy house with Manning Stainton. I mainly dealt with Gemma and Deborah and they kept me informed, answered my questions. Everyone was always professional and helpful.
Anna · 24 November 2025 · Manning Stainton Pudsey
Agent replied · 24 March 2026
Thanks Anna! Sending our best.
★★★★★ 5/5
GoogleJust bought a new home and Debbie was incredibly helpful and communicative throughout the process. Really appreciated her help as a first time buyer.
Marcus · 24 November 2025 · Manning Stainton Pudsey
Agent replied · 24 March 2026
Thank you Marcus, happy we could be apart of your first-time purchase!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
