★★★★★ 5/5
GoogleThroughout the process of selling our house Macy has constantly kept us informed of viewings and viewers opinions. Has always been very helpful in answering questions and helping where able, always quick to keep us up to date and secured us a buyer! We have so far been very impressed with the service we have received and would definitely recommend Macy at Manning Stainton to help sell your house!
Olivia · 10 February 2026 · Manning Stainton Leeds
Agent replied · 24 March 2026
We are so pleased to hear how well supported you felt throughout your sale. Thank you Olivia, for taking the time to share this and for recommending us, it is truly appreciated.
★★★★★ 5/5
GoogleExcellent service from Manning Stainton Horsforth, from our initial dealings with Sarah and latterly with Kyle, who helped me navigate what proved to be a very challenging experience in selling my late aunt’s property. At times it felt like the obstacles we encountered were unresolvable. Thankfully Kyle’s calm demeanour and expert knowledge helped me through what proved to be a challenging time.
Thank you Kyle and all the other staff I dealt with at Manning Stainton
Jackson · 10 February 2026 · Manning Stainton Leeds
Agent replied · 24 March 2026
We truly appreciate you sharing something so personal with us. It means a great deal to know you felt supported during such a difficult time, and we are grateful you trusted us to help you through it.
★★★★★ 5/5
GoogleKyle supported us throughout our relocation and I genuinely couldn’t recommend him highly enough. The whole process ran very smoothly; despite a couple of inevitably chaotic days, Kyle remained a calm and reassuring presence throughout. He was always available at the end of the phone, dealt with any queries promptly, and made us feel completely at ease. He’s a real asset and I would highly recommend him to anyone.
We also worked with Sarah during our valuation, and briefly with Maisie both of whom were incredibly helpful, friendly, and professional.
Laura · 10 February 2026 · Manning Stainton Leeds
Agent replied · 8 May 2026
Thank you Laura for such thoughtful feedback. We are pleased to hear your move felt smooth and well supported, even during the more challenging moments. Your recommendation means a lot to us! Wishing you the very best in your new home.
★★★★★ 5/5
GoogleWe bought our house through Manning Stainton last year and were very impressed by them. The sale was being overseen by Kyle Guy and he provided weekly updates on the progress of the sale and also looked into hold-ups to find out what the issues were. This was very helpful as we could better plan our timeline for moving. A very proactive company and I would definitely recommend them.
Bee · 10 February 2026 · Manning Stainton Leeds
Agent replied · 7 May 2026
Thank you Bee for such kind feedback. We are pleased to hear the regular updates and proactive approach helped you plan with confidence. We truly value your recommendation and send our best for you in your new home.
★★★★★ 5/5
GoogleManning Stainton, and especially Kyle Guy, were amazing throughout - he always followed up promptly and stayed in touch whenever needed. Every time I called, I asked to speak with Kyle because he was always
ready to help and eventually secured the property for us! Even with the further challenges we had with Landlord, he provided detailed information and kept us in the loop. Thanks Kyle!
Mohamadreza · 10 February 2026 · Manning Stainton Leeds
Agent replied · 24 March 2026
Thank you Mohamadreza, wishing you all the best😎 …
★★★★★ 5/5
GoogleI recently completed the purchase of my property and wanted to express my appreciation for the outstanding service provided by Danielle Murray. She demonstrated excellent knowledge and professionalism, making what could have been a stressful experience feel smooth and well‑managed. I’m genuinely grateful for the support.
I would gladly recommend.
Val · 10 February 2026 · Manning Stainton Rothwell
Agent replied · 10 August 2026
We are delighted to hear you had such a positive experience and felt well supported throughout your purchase. Thank you Val for your kind words and for recommending us, it really means a lot.
★★★★★ 5/5
GoogleDear team,
Big thanks to Manning Stainton for helping with my sale (sold with 2 offers received in just 7 days!) - would like to recognise Danielle who has been very responsive, very thoughtful and helped me with the whole process. Also Lesley was very personable for the valuation and she was clear about price and costs up front, and the longer opening times were useful.
Warm regards,
Mark
Marcus · 10 February 2026 · Manning Stainton Rothwell
Agent replied · 10 August 2026
What a fantastic result, thank you Marcus for sharing this with us. We are so pleased everything moved quickly and smoothly, and we really appreciate your kind words and trust in our team.
★★★★★ 5/5
GoogleMyself and my husband would like to thank Danielle for making the sale of our house move very quickly and smoothly.
We did not have to do anything because Danielle sorted everything out for us.
Now we are happy in our new home stress free.
Thank you again Danielle and Manning Stainton for making this happen for us.
Julie and Gary
Julie · 10 February 2026 · Manning Stainton Rothwell
Agent replied · 10 August 2026
It is wonderful to hear how smoothly everything went for you. We are so pleased you are now happily settled in your new home, and thank you Julie and Gary for taking the time to share your experience with us.
★★★★★ 5/5
GoogleI recently bought a house through this company ,i viewed it twice ,and have to mention gloria ,what an asset to the company ,fantastic at her job explained everything to me so helpful ! Ive been dealing with Briony ,unfortunately i didnt …
Paula · 8 February 2026 · Manning Stainton Pudsey
Agent replied · 16 January 2026
Thank you Paula, for your lovely review of your positive experience with us! Warm wishes going in the New Year.
★★★★★ 5/5
GooglePark and Bailey dominate the housing market around Coulsdon, Caterham and Purley (where we’re looking) with a fantastic range of houses. So many beautiful properties and Ruby who has shown us around multiple properties is incredibly …
Georgia · 7 February 2026 · Manning Stainton Guiseley
Agent replied · 7 July 2026
Hello Georgia, thanks for leaving a 5-star review. We appreciate the feedback. We'll pass your kind comments over to Ruby and the rest of the Caterham Hill team.
★★★★★ 5/5
GoogleFantastically clear service and communication. Would absolutely use again for buying or selling!
Domenico · 7 February 2026 · Manning Stainton Guiseley
Agent replied · 7 July 2026
Hello Domenico, thanks for taking the time to review. We'll pass your kind words over to the Caterham Hill team.
★★★★★ 5/5
GoogleSincere thanks to Lesley Alexander whose tireless chasing of various agents, solicitors and other parties involved in a lengthy chain of buyers and sellers eventually got us over the line. Her persistence and positive attitude throughout the process which went on for over a year was truly admirable and finally paid off.
I am forever grateful to her and wish her all the best in her future endeavours.
Marianne · 6 February 2026 · Manning Stainton Oakwood
Agent replied · 13 April 2026
Thank you Marianne, for your thoughtful feedback. It’s heartening to know that Lesley’s persistence and positive approach helped see a very long and complex process through to completion. We wish you all the very best for the future.
★★★★★ 5/5
GoogleWe’ve recently agreed to purchase a property through Manning Stainton Estate Agents Oakwood and have been really impressed with the experience so far. From our initial contact with the agency, the responsiveness and quality of communication have been excellent.
Sally, who has been representing the property, has been brilliant throughout. She’s been proactive, always ready to answer questions, and went out of her way to gather additional information and share videos with us, which was especially helpful as it took a little while for us to be able to travel and view the property in person. When we did attend viewings, we were given plenty of time and never felt rushed, which made a big difference.
Sally has kept communication timely and clear, and we have felt well supported at every step. Buying a house can be stressful, but her professionalism, positive attitude, and prompt responses have made the journey feel genuinely smooth so far. She’s also very personable and simply a pleasure to deal with, easy to talk to and reassuring throughout.
We’re delighted to have found such a wonderful property in a beautiful area, and very grateful to have had someone as dedicated as Sally representing us. Thank you, first-class service and very happy to recommend.
Alexis · 6 February 2026 · Manning Stainton Oakwood
Agent replied · 13 April 2026
What a brilliant review to receive, thank you for sharing this Alexis. We are so pleased your journey has felt smooth and well supported, and we really appreciate your recommendation.
★★★★★ 4/5
GoogleGreat service. Prompt and responsive. The house was well promoted and marketed and sold within a fortnight.
Rebecca Stark looked after us really well and was particularly supportive and helpful.
Joe · 6 February 2026 · Manning Stainton Oakwood
Agent replied · 7 May 2026
Thanks for the positive review, Joe. We are really pleased everything came together so efficiently for you and you are happy with our support. Wishing you the very best!
★★★★★ 5/5
GoogleWe viewed two properties with Hoppers. Both times we were shown around the property by Sam Carlisle who we found to be exceptionally helpful with just the right balance of friendliness and professionalism. A real asset to the company.
Brian · 5 February 2026 · Manning Stainton Wortley
Agent replied · 5 August 2026
Thank you Brian. Sam will be delighted ❤️
★★★★★ 5/5
GoogleLee was amazing and supported us throughout the journey
Sandeep · 4 February 2026 · Manning Stainton Rothwell
Agent replied · 4 June 2026
Thank you Sandeep. Lovely home you have purchased.
Take care
Best wishes
Lee @davistatewoodley
★★★★★ 5/5
GoogleHad a great experience with Manning Stainton in Beeston. The whole process was smooth, professional, and well communicated from start to finish.
A special mention to Dan the manager, he was excellent throughout. Very approachable, knowledgeable, and genuinely helpful, always taking the time to explain things clearly and keep everything moving. You can tell he really cares about providing good service.
Elizabeth · 3 February 2026 · Manning Stainton Beeston
Agent replied · 24 March 2026
Thanks Elizabeth. It means a lot to us that you took the time to share this. We are delighted to hear everything ran smoothly and that you felt well supported throughout. Thank you for trusting us.
★★★★★ 5/5
GoogleHad the pleasure of working with Kate on a purchase of a property. Always incredibly helpful, helped us view the place multiple times and helped push through the purchase in a quick manner. Happily recommend and would use the company again.
Josh · 2 February 2026 · Manning Stainton Guiseley
★★★★★ 1/5
GoogleFLATFAIR IS A TOTAL RIPOFF.
I moved into my flat and it was not inhabitable. I had it totally redecorated at my own expense and when I vacated it was in 100% better condition than when I moved into. They then had the cheek to bill me £160 for cleaning. They are a disgusting company which myself and my company will not use again.
WARNING. If you use them be prepared for a bill when you vacate as they are money grabbing thieves.
James · 31 January 2026 · Manning Stainton Wortley
Agent replied · 31 May 2026
Hi James,
Thank you for your feedback.
It's important to note that flatfair is a neutral party facilitating a process for tenants to negotiate end of tenancy charges with their landlord and these charges are brought forward by the landlord, not flatfair.
The landlord has brought forward a £165 charge for cleaning. Tenants are required to restore cleanliness to same standard as at the start of the tenancy and the key evidence as to the condition of cleanliness at the tenancy start, is the check-in report which was signed by all relevant parties.
As there was no agreement on the charges, the case was settled by adjudication.
The adjudicator examined the photos and commentary in the check-in report as well as doing the same for the check-out report with the conclusion that there was a deterioration in cleanliness.
The final award to the landlord of £60 reflected that the deterioration was not significant enough to justify the original £165 and this has been detailed in the adjudication report which was sent to all parties involved.
I hope the above is understandable, if you do have any further questions you can reach out to us via endoftenancy@flatfair.co.uk
Best wishes,
Damola
Head of Customer Operations
★★★★★ 1/5
GoogleAbsolute jokers. One of their landlords wanted to charge me to after I moved out to remove a piece of furniture that was left there by the previous tenant. They provided a photo with no time stamp, which was clearly taken before the last tenant (so well over a year ago). The boiler in the flat failed the health and safety inspection and was leaking carbon monoxide yet the landlord has the audacity to charge me to remove a small cabinet that was there long before I moved in. Regardless of what this 'independent' adjudicator says, won't be paying.
Morgan · 31 January 2026 · Manning Stainton Wortley
Agent replied · 31 May 2026
Hi Morgan,
Thank you for your feedback.
Here at flatfair, we're a neutral party that provides a platform for tenants and landlords to negotiate end of tenancy charges.
If you are not able to agree, our adjudication process will ensure that a final decision is made based on the evidence provided by all parties and in line with tenancy law.
I haven't been able to locate your specific case but if it's currently in the adjudication process, you can expect that the outcome will be fair and a detailed report will be provided, detailing the considerations that were made, as well as the outcome.
If you have any further questions, reach out to us via endoftenancy@flatfair.co.uk
Best wishes,
Damola
Head of Customer Operations
★★★★★ 1/5
GoogleI took out a no deposit scheme with Flatfair via my property management company and I deeply regret it. I was sold on the concept of ease and straightforwardness for both landlord and tenant. If it glitters too much it's definitely NOT gold.
Their service seems to work - until you actually do end up with rent arrears and damage left in your property. Despite the tenant admitting to the damage and rent arrears via the platform, Flatfair refuse to payout according to their own policy. Apparently I have to escalate the issue via alternative channels first. Flatfair - specifically Dean - having first acknowledged the situation and the mistake made on their part, have resorted to ignoring my emails completely. It has been a 6 MONTH ordeal going back and forth with them since the tenancy and agreement ended.
My next step besides a formal complaint to the Property Ombudsman is to take them to court.
A service that doesn't work when things go wrong simply doesn't work. They're no better than any other bad insurance company. AVOID!
Ugorji · 31 January 2026 · Manning Stainton Wortley
Agent replied · 31 May 2026
Dear Ugorji,
I’d like to apologise for the delay in resolving your end of tenancy case, we appreciate that this could have been resolved more efficiently
Our platform provides the ability for tenants and landlords to negotiate end of tenancy charges directly so all parties can agree on the final amount owed.
In this case the negotiation was successful with agreement between you and the tenants for total charges of £5,250 (with £3,500 of this being rent arrears).
Having become aware that you also had rent and legal protection, we made enquiries to find out how much of the arrears your insurer had already covered and as this amount exceeded the agreed owed rent arrears on the case, you were informed that the case would progress with flatfair only for the remaining damages charge.
We are aware that in fact you submitted the charges incorrectly (not including the full amount owed by the tenants, but instead submitting the amount unpaid by your insurer) and you also accepted a reduced figure through negotiation with the tenant.
We also note that you submitted the charges outside the 28 day deadline from when the tenancy ended.
When an insurer is involved, we treat the case the same way as it would work if a deposit was involved (in terms of the invoice amount for the tenant and therefore the amount that we’ll attempt to collect on your behalf). If a deposit was involved, this would be retained and any arrears beyond this would be picked up by the insurer.
We have generously opted to give you the best possible outcome from the scenario above.
We have opted to ignore the late submission of the charges and also ignore the submission error, meaning we will take collection responsibility for and send you a landlord offer for debt purchase of 5 week’s worth of rent (£2019.25) replicating the outcome if you had held a 5 week deposit.
You should receive this offer by the early part of next week and if signed promptly, you should receive the amount quoted by the end of the week.
If you have any further questions, please reach out to us via endoftenancy@flatfair.co.uk
Best wishes,
Damola
Head of Customer Operations
★★★★★ 1/5
GoogleFrom a Landlords perspective this is a terrible scheme.i have had tenants trash my property cost me £1000s of pounds to put right and Flatfair offered £342 because the tenants disagreed with the charges. These tenants are now able to go and trash another landlords property knowing Flatfair will support them. Landlords stay clear! Going forward I will not use any agency or allow any tenants into my properties using Flatfair. This is a shame and the flatfair scheme tars all tenants with the same brush from my perspective which is unfair considering the many good tenants that I have and enjoy a good relationship with. Also, landlords please do not be fooled by the 10 week potential claim, it’s a sham, they have no intention of paying this amount, I had significant evidence of the damages caused and they offered just £342 or two weeks rent, traditional deposit schemes are better
Gary · 31 January 2026 · Manning Stainton Wortley
Agent replied · 31 May 2026
Dear Gary,
Thank you for sharing your experience. We appreciate how frustrating it can be when a claim outcome does not align with expectations, particularly where significant costs are involved.
Going into the detail of your case, the adjudication decision was based on the evidence provided by all parties and on established principles that apply to end of tenancy disputes.
The adjudicator accepted that the property was in a broadly sound decorative condition at the start of the tenancy. However, the evidence also showed that significant damp and mould issues developed during the tenancy and these issues were known to both you as the landlord and the managing agent.
Crucially, the independent contractor’s report did not attribute the condition solely to tenant behaviour. On the contrary, it explicitly identified evidence of water ingress and recommended investigations into the roof, gutters, and loft space to diagnose an underlying cause, before any redecoration was undertaken.
The contractor noted peeling wallpaper, black spot mould across multiple rooms, and the need to ensure the property was watertight to prevent recurrence
This points to a potential building or maintenance issue, which remains the landlord’s responsibility under housing and contract law.
While the contractor also referred to high internal humidity and advice given to tenants about ventilation, no technical or expert evidence was provided that could demonstrate that the widespread mould and damage were caused mainly or solely by tenant misuse, rather than by inherent damp or water ingress.
In the absence of such evidence, an adjudicator cannot fairly conclude that the full cost of redecoration is a loss arising from tenant breach.
As a result, the substantial redecoration element of the claim was declined, because it included works associated with resolving damp, mould remediation, and investigating water ingress. These are not costs that can be awarded against tenants unless clear causation by tenant behaviour is established.
The fact that tenants did not agree with the charges was not, in itself, the deciding factor; rather, it was the lack of evidence linking the majority of the claimed costs to tenant liability.
flatfair’s role is not to side with tenants or landlords, but to apply an independent, evidence-based assessment consistent with adjudication standards used across the sector. Where landlord responsibility for disrepair or inherent defects cannot be ruled out, awards must reflect that reality.
We understand that this outcome is disappointing, but it reflects the fundamental requirement that claims must be supported by clear evidence of tenant breach and quantifiable loss.
We remain committed to fair outcomes for both landlords and tenants, and we continue to encourage early investigation and resolution of issues such as damp and mould during a tenancy, to avoid situations like this arising at the end.
Best regards,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleSelling a house is incredibly stressful but with the support of Manning Stainton, in particular from Chloe Jagger, things have gone so much smoother than we’d have ever thought it could. Chloe is incredibly friendly, knowledgable and helpful and kept us informed every step of the way. We would 100% recommend Manning Stainton Morley and Chloe J. Thank you for all your support and advice along the way!
Emily · 30 January 2026 · Manning Stainton Morley
Agent replied · 24 March 2026
Thank you for your wonderful feedback. It’s reassuring to hear that Chloe’s friendly, knowledgeable support helped make the process feel far smoother than expected. We wish you every success and happiness in the next chapter ahead.
★★★★★ 1/5
GoogleScum company. Not sure what the adjudicators do for a living, but some of the move-out charges we were hit with were absolutely extortionate. I’m talking 10x standard rates. We provided loads of evidence, links, screenshots, actual prices …
Ryan · 30 January 2026 · Manning Stainton Wortley
Agent replied · 30 June 2026
Hi Ryan,
Thanks for taking the time to share your experience. We’re really sorry to hear … More
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