Trusted Agent profile · West Yorkshire and Leeds
Verified
★★★★★
6,808 reviews across 13 offices and 3 platforms
Manning Stainton has 13 offices, in Leeds, Pudsey, Wortley, Morley, Oakwood, Guiseley, Crossgates, Rothwell, Moortown, Adel, Headingley, Beeston and Garforth (West Yorkshire and Leeds). Together they have 6,808 reviews on three platforms, rated 4.8 out of 5 overall.
4,387
Reviews on Google
All 13 offices
1
Reviews on Yell
All 13 offices
2,420
Reviews on Trustpilot
All 13 offices
Manning Stainton's 13 offices, most reviewed first. Each has its own page.
Showing 4,310 reviews on Google only. Show every review
5/5
GoogleIm so pleased to get the opportunity to give a review as me and my partner were most thrilled with williams estates ,we recently came over to Wales branch for a 4 day visit as we plan to move there from stoke on trent, we had a total of 20 …
5/5
GoogleReally good service from the team especially Alex Conroy. What a star. Thanks to Nikki and the whole team.
Thank you Stephen for your kind comments. We are delighted you had such a positive experience and really appreciate you taking the time to leave a review.
5/5
GoogleWe couldn’t be happier with the service from Deborah Cundill at Manning Stainton. She made the whole purchase and sale process so much easier and worked her magic along the way! We can’t thank you enough and will definitely be coming back to Manning Stainton if we ever need to in the future!
Thank you so much Charlotte! Thank you for your lovely feedback. Really happy your move felt easier to navigate, and it means a lot to know you’d choose us again in the future.
5/5
GoogleCatherine Downs was amazing during the sale of our house. Always keeping us updated with progress and market trends
Thank you Danny for your kind comments. Keeping you informed and supported during your sale is so important, and we really appreciate you taking the time to share your experience.
5/5
GoogleWe recently underwent the process of purchasing a house through Manning Stainton Adel. Whilst unfortunately the sale did not proceed we wanted to write a review as felt we were really well supported by the team, in particular Izzy. From our first enquiries about the property, through the processing of offers, as well as her assistance after the sale, Izzy always went above and beyond to help us. We really appreciated her regular updates and valued how keen she was to chase things and how responsive she was to any queries we had. We really appreciate all the team's hard work.
Thank you Tammy, for taking the time to share this. Although it’s disappointing the sale didn’t go ahead, we’re really pleased you felt so well supported and looked after during the process. Your kind comments are truly appreciated.
5/5
GoogleLancaster’s were supportive throughout the selling journey, giving me good advice at each stage. They worked hard to sell our property. It took 8 months to sell, but in a declining market this was not surprising in retrospect. We achieved …
Thanks so much Eddie for your detailed review. It took a bit but we got there! Wishing you all the best.
5/5
GoogleTimely responses from the progression team, special shout out to Damien for the prompt responses.
Hello Sinduya, thank you for the 5-star review. We'll pass your comments over to Damien and the Caterham Hill team.
5/5
GoogleNiamh Manning at Manning Stainton Oakwood, Leeds has been amazing throughout the sale of a house. She has been professional, friendly, and incredibly helpful from start to finish. Her communication has been excellent, always keeping me informed and making the whole process feel much less stressful. Niamh has gone above and beyond to ensure everything progressed smoothly, and her dedication and support have been greatly appreciated. I would highly recommend Niamh and the team at Manning Stainton Oakwood to anyone looking for outstanding service.
Thank you Sky, for taking the time to share this. It is so nice to know your experience felt so well managed and reassuring, plus your recommendation is very much appreciated!
5/5
GoogleRating only, no written review.
Thank you very much Hoi Kit Lau!
5/5
GoogleWe had a great experience with Tom Vaso who managed our property rental, his communication and feedback was great and he provided us with reassurance every step of the way, advising us on tenants and key decision ahead of the property being rented.
We're very pleased Miss Ali to hear that you had such a positive experience working with Tom. He takes great pride in keeping clients well informed and supported throughout the rental process, so it's very nice to know his communication and guidance made a difference for you. We truly appreciate your trust in us and are glad we could help make the process smooth and reassuring every step of the way. If there's ever anything more we can assist you with, please don’t hesitate to get in touch.
1/5
Google**AVOID** Slippery individuals, their business strapline “we use property sales data to help the best local estate agents stand out from the crowd” is totally inaccurate, Zain Akhtar Business Development Manager who isn’t completely sure what day of the week it is confirmed they scrape the data form the usual portals Rightmove etc and use only this to rank the agent publicly, I placed a further question to him that if I didn’t use such portals for all of the properties I market for sale the data would be inaccurate, he denied this and continued to reiterate that he also scraped the data form Land Registry, again as land Registry data isn’t available for many months after a sale has completed how are they able to publish accurate live and current data… We were duped into signing a contract with the firm as Zain Akhtar had an amazing lead for us and all we had to do was sign this contract…. Yes, I was naive nothing became of this, not even a sniff of a lead! Another occasion we were called out to a market appraisal and were informed by the owner that we didn’t rank high enough on their site, the owner also called GetAget direct to confirm our position and was informed by someone on reception that we were not a leading agent and not ranked in the top 6 yet Zain Akhtar confirmed we actually ranked 4 in our market place! I’ve requested to be removed and have no association with this company but they have declined. The information they provide to represent your company to members of public is false, misleading and inaccurate AVOID AVOID AVOID!
4/5
GoogleNot been there
1/5
GoogleWhen I was looking for a house they were Always late to viewings. I am now a tenant of one of the properties they manage and they are rude and have viewings without notifying us. They’re a rubbish agent with rubbish customer service steer clear. Use turner properties or any other agent.
5/5
GoogleMacy was extremely helpful in answering my queries and replying to emails quickly!
Thanks Catherine! Quick replies and clear answers make all the difference so it is what we strive for wherever we can. Best wishes
1/5
GoogleI inquired about a property at least twice and never get back to me, this is every property that I inquire with them never get back to me never ever want to get back to me all because we're on benefits. I will never lose his agency ever again thanks a lot for discriminating me.
Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed by your experience. All rental enquiries automatically receive our Renters' Guide, which explains our application process and eligibility criteria. If, after reviewing the guide, applicants believe they meet the criteria, we ask that they contact our office directly so we can discuss the next steps and send details off to fill out a pre application form. I can see on our system we did send you the renters guide on the 12/5 but I cannot see we had any further contact from yourself. We would also like to reassure you that, as a member of Propertymark, we are fully compliant with all relevant legislation and do not discriminate against applicants based on whether they receive benefits. Our affordability assessment is applied consistently to all applicants and requires an income of 2.5 times the annual rent if a single applicant and this is halved if the application is joint, regardless of the source of that income. This is explained within our Renters' Guide. We would also respectfully clarify that I cannot see anything included within your enquiry to indicate that your income was from benefits, so we were not aware of your circumstances, and this did not form any part of our handling of your enquiry. We're sorry if there has been any misunderstanding regarding our process, and we wish you every success in finding a suitable home. Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
5/5
GoogleWe recently had an offer accepted on a property and had Macy McCormack as our sales negotiator who was approachable, professional and a pleasure to deal with. Macy was easy to get in contact with and made the process stress-free.
Thank you for sharing your experience, Katie. It’s lovely to know everything felt straightforward and easy to manage, and we really appreciate your kind comments. Sending our best!
5/5
GoogleWe have had a great service from Emma Hart at Garforth branch. Comms spot on and chasing those things which help the chain to completion make a big difference! Top job and ask for Emma when seeking to buy and sell in Garforth!
Thanks Martin, rerally great to hear you had such a positive experience. We really appreciate your recommendation and are glad everything felt well-managed during your move.
1/5
GoogleHad put in for a few rental properties with Manning Stainton where we had 0 contact from them for 6 weeks. Where both properties had been reduced. After emailing them a few times we received a reply stating they was short staffed. Within 20 minutes we had been booked for viewings. One of which was a property we was very interested in and hopefully looking to take the property however due to Manning Stainton not contacting us for several weeks before the property had since been taken. Very little communication from them
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience and apologise for the frustration caused. When we receive a rental enquiry, an automated email is sent containing our Renters' Guide, which explains our application criteria and the rental process. If applicants meet our criteria, we ask that they contact our office directly so we can discuss the next steps and fill out pre application forms to then arrange viewings where appropriate. We can see that you were able to view a couple of properties with us. We're sorry if you feel that you missed out on a property you were particularly interested in and understand how disappointing that can be in such a competitive rental market. Demand for rental properties remains exceptionally high, and our lettings team is handling a significant volume of enquiries, which can unfortunately impact response times. We appreciate your patience and understanding, and we hope you were able to secure a suitable property elsewhere. We wish you all the best in your new home. Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
5/5
GoogleWe rented the property for three years, and our experience was excellent from start to finish. Lilian handled all the paperwork efficiently and provided us with the keys within just 10 days, which was amazing. During our time renting, whenever we reported either a minor or major issue, a contractor was usually arranged within 48 hours. The response was always very quick, and the management team was professional and reliable. When we moved out, Zain was extremely professional and patient with us. He completed the final inspection within 48 hours after we left, and we received our deposit back within one week. Overall, it was a truly amazing experience, and we really appreciated the excellent service throughout our tenancy. We are now with a different agency; no communication, no follow up, nothing being fixed for 6 weeks now! That is why I decided to leave a good and honest review for Manning Stainton. There are no words that can truly express how good the experience was! Thanks for Morley/Wakefield branch. Thanks for Zain Christine and Ehab
Thank you for such detailed and thoughtful feedback, Christine and Ehab. It’s fantastic to hear how smoothly you felt everything was handled, from the quick move-in to the consistent support and prompt maintenance throughout your tenancy. We are especially pleased the move-out process and deposit return were handled efficiently, helping to round off your experience on a positive note. It really means a lot to us that you took the time to share this. Wishing you both the very best.
5/5
GoogleCannot recommend this team enough… Aimee specifically has been amazing throughout our purchase process!
We really appreciate you saying that, Alister. Thank you for the recommendation, it means a great deal to us. All our best!
1/5
GoogleI took out flatfair. The tenants disconnected the bathroom fan dryed clothes indoors . Photograghic evidence and emails to the tenant were done, so everything is time stamped. The tenants left horrendous mould Clearly if tennants disconnect a bathroom fan then a reasonable man would expect mould and ask "Why did you disconnect bathroom fan ? But flatfair cannot see the connection. They choose the route which means they do not have to pay. Graffeti on walls broken shower £3000 to rectify flatfait gave me cost of 1 tin of paint. FLATFAIR REFUSED TO PAY. THIS SCHEME IS A CON TO GET POOR QUALITY TENANTS WHO CANNOT AFFORD A DEPOSIT INTO YOUR PROPERTY. Do not let estate agents pull the wool over your eyes, getting a payout for damage even when you supply emails with photographs during the tenancy and good quality evidence is disregarded by flatfair and you have no route for a fair appeal.IT is designed so they do not pay landlords because it costs them money. As a landlord YOU WILL LOSE MONEY LOOK AT OTHER INSURANCE! Look at other 1 star reviews previous to mine they all tell the same story regarding damage. I AM NOT ALONE, THERE ARE MANY SIMILAR STORIES FROM LANDLORDS! (Listen to the warning signs) Its heart breaking to receive a property in this condition. When I formally gave tenants notice to leave. The tenants had responded by saying they wanted to stay as they could not find anything better by email to the agent. I myself had lived in the property. YOU HAVE BEEN WARNED IF YOUR A LANDLORD AVOID (Only agents give good reviews)
Hi Sukhvinder, Thank you for your review. I want to start by being clear that we support landlords and take property damage claims seriously. Though we are not an insurance provider, we have helped thousands of landlords and paid out millions through our service, and where tenants are responsible, we work to ensure landlords recover what the evidence supports. In this case, the charges were not rejected by flatfair. They were considered through an independent adjudication process, which is the same kind of evidence-based approach that would apply in a traditional cash deposit dispute. Even with a cash deposit, deductions still need to be supported by check-in/check-out evidence and documentation showing tenant liability. Here, the adjudicator did make an award where the evidence supported it, including a contribution toward redecoration/mould treatment and cleaning. However, the larger charges were not awarded in full because the evidence did not clearly support full or in some cases, even partial tenant liability. For the mould and redecoration claim, the adjudicator accepted that there had been deterioration during the tenancy, but also noted that much of the decoration was already recorded as being in poor condition at check-in. They also found there was no specialist evidence clearly showing that the mould could be attributed solely to the tenants, rather than other structural factors. A contribution was still awarded, but not the full redecoration cost. For the large claim related to the kitchen units, no award was made because the check-in report had already recorded them as being in poor condition, and the evidence did not show deterioration beyond that starting point (The tenants also supplied evidence that they had raised the condition of the kitchen units at the start and during the tenancy). For the shower claim, no award was made because the check-out evidence did not show that the shower unit was damaged or non-functional at the end of the tenancy. After your initial challenge, the case was reviewed again by a second adjudicator, who reached the same outcome and found no error in the original decision. We appreciate this was not the outcome you had hoped for, and we understand why you are disappointed, however flatfair's service is fundamentally based on being fair to all parties involved and that means ensuring that tenants are only held responsible for charges supported by evidence. Best regards, Damola Head of Customer Operations
1/5
GoogleRating only, no written review.
5/5
Google✨ Excellent Service! I recently contacted Reposit regarding a tenant who had left my property, and I …
5/5
GoogleThe staff were very friendly and informative when I called them, and Jayne was very patient as we were running late and she didn't rush us and answered all our questions
Thank you, Kelly, for your lovely review. Your feedback means a lot to us, and we’ll be sure to pass on your kind words to Jayne. Warm regards, The Preston Baker Team
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The Trusted Agent 2026 results for Manning Stainton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Manning Stainton is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 other award EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Manning Stainton and its branches won awards at the RAN Awards in one year, most recently 2019.
RAN Awards winners in one year, the group and its branches: 2019.
RAN Awards by year, 20192019 1 award RAN Awards 2019 winners
Source: RAN Awards winners lists, as published, linked by year.
Manning Stainton and its branches won The Negotiator Awards in one year, most recently 2023.
Negotiator Awards winners in one year, the group and its branches: 2023.
Negotiator Awards by year, 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Manning Stainton a message.
Leeds has the most, with 2,835 reviews rated 4.8 out of 5, followed by Pudsey with 748.
The 13 Manning Stainton offices, by town:
Yes. In The Trusted Agent 2026 awards, Pudsey won Platinum, Oakwood won Gold and Leeds won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 7 other industry awards since 2018.
