1/5
GoogleRating only, no written review.
Trusted Agent profile
Verified
Ludlowthompson estate agents in London
★★★★★
3,465 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,465 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Ludlowthompson's eight offices, most reviewed first. Each has its own page.
- Ludlowthompson Kennington/Oval4-6 Clapham Road, SW9 0JG870 reviews · 870 on Google (4.7)32 in the last 90 days
- Ludlowthompson Finsbury Park8 Blackstock Road, N4 2DL712 reviews · 712 on Google (4.7)6 in the last 90 days
- Ludlowthompson Docklands3 - 5 Dock Street, E1 8JN594 reviews · 594 on Google (4.7)6 in the last 90 days
- Ludlowthompson Tooting62 Tooting High Street, SW17 0RN500 reviews · 500 on Google (4.6)5 in the last 90 days
- Ludlowthompson Dulwich81-83 Lordship Lane, SE22 8EP402 reviews · 402 on Google (4.7)6 in the last 90 days
- Ludlowthompson Lewisham / Greenwich258 Lewisham High Street, SE13 7LB264 reviews · 264 on Google (4.6)0 in the last 90 days
- Ludlowthompson Acton172 High Street, W3 9NN101 reviews · 101 on Google (4.2)0 in the last 90 days
- Ludlowthompson Kilburn/ West Hampstead381 Kilburn High Road, NW6 7QE23 reviews · 23 on Google (4.4)0 in the last 90 days
Latest reviews from every Ludlowthompson office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleThey'r nasty, rude, cheaters and a bunch of twisted liers. never use these horrible cheating idiots at all. We Were dealt with buy the black guy Sherard James who lied throughout, took our money and paperwork plus waisted our time whilst, he had already let the flat to someone else behind our back. To wind us up he kept on lying, threatening and blackmailing us in to making us pay higher than asking price, bigger deposit and longer 2 year tenancy period and demanding us to have no or longest possible notice period while the property was already let and being occupied by another one of his tenants. All that for nothing. Just to earn interest on our money. He gave us so much assurance that we already served notice on our current land lord and are now fearing having to leave without next one in place, thanks to this horrible nasty guys.
1/5
GoogleSent me a letter asking for a cheque where I have had no previous business associated with the company. Ignore the letters - they're a SCAM
1/5
GoogleHad a phone call with this agency and the staff was completely unusefull, didn't had the patience to explain, was almost shouting on the phone like they are speaking with a child ! Completely unrespectful! No wonder they have so many bad reviews so far ! Avoid them with all cost!
Agent replied
Hi Gia, It's always disappointing to hear that a customer is unhappy with the experience they've had with us- We'd really appreciate if you could please contact customerservices@ludlowthompson.com with further details so that we can look into this further. Kind regards, ludlowthompson
5/5
GoogleI had a viewing with Keith from the tooting office. He was very polite and helpful before and after our viewing.
5/5
GoogleI recently attended a couple of viewings with William across Tooting Bec and Broadway - helpful, with clear and concise info about the properties, ready and good suggestions for alternative properities pre-prepared.
5/5
Googleit was a pleasure using ludlowthompson throughout our moving process. our consultant was kern and he was always friendly and professional. thanks for your help kern!
5/5
GoogleHighly impressed with the efficiency and speed of the Tooting lettings team, particularly Alexander Rawlinson. We bought a buy to let flat from them and we had tenants signed up within days. They are excellent tenants paying great rent on a long tenancy agreement. We were so happy and overall had an excellent experience dealing with everyone there.
5/5
GoogleThe staff were very helpful when we went into the office, and James was lovely when we viewed flats
5/5
GoogleWilliam was really helpful in my search for a rental property - knowledgable, friendly and efficient. Sadly I had a change of circumstances so couldn't sign in the end, but a really positive experience all round.
1/5
GoogleTerrible customer service. Can never get through on the phone. Staff talk to us in an incredibly patronising tone of voice. Our agent left the company and has not been replaced and they didn't even bother to send an automated message so no one has been picking up our emails. It's unbelievable that they pretend to provide a service when they can't even help us with the simplest of issues.
Agent replied
Thank you for taking the time to give feedback on the service you've received from us- at ludlowthompson we pride ourselves on high levels of customer service so it is always disappointing to hear that a customer's expectations have not been met. We would appreciate if you could please email customerservices@ludlowthompson.com with further details of your complaint so that we can try and resolve this for you. Kind regards, ludlowthompson
5/5
GoogleHad a good experience viewing properties with Keith, he was responsive and professional
5/5
GoogleGreat service. In particular the Sales Managers Mark and Philip worked very hard, always with my interests in mind.
5/5
GoogleMichael came recommended to me by a friend, and I was not disappointed. He was professional throughout, quickly finding me excellent tenants for one of my properties in South London.
1/5
GooglePoor at best, our booked check-in time was 11:00 it has now taken until 15:00 and no action. Just taken a look at the property and it was not furnished... The referencing process was long and the estate agent had no idea where our money went! They are extremely expensive and offer absolutely no service, blaming every other company for their own faults. Do not use this company they will take your money and give nothing back, except a healthy dose of abuse of course, when I questioned the original estate agent he just said "you clearly have never rented before"
5/5
GoogleMany thanks to Kern for his great service provided through the rental process. 5* service- I would definitely recommend him!
5/5
GoogleVery pleasant dealings with ludlow. Keith was a pleasure to work with
5/5
GoogleI rented a house form them. Always helpful, replying to emails quickly and dealing with everything with a friendly and proffesional attitude. Very recommended.
1/5
GoogleYou owe it to yourself to read this review! I would give LudlowThompson Tooting zero stars if I could, let me tell you why in chronological order: 1. Our apartment was marketed as "Ultra modern", despite it having electric radiators and storage heaters which seemed older than myself (unsurprisingly, these broke halfway through the tenancy); being painted with streaks and drips; having a sofa which was torn on every surface; a HUGE mould problem; a boiler without a thermostat, I could go on all day.. 2. When viewing we were told the apartment had a thermostat and central heating to the building. This was false. 3. When moving in we asked Ludlow if it was possible to move the current beds elsewhere, which was agreed to with no questions asked. (When moving out we were hit with a £73 charge for this which was not agreed to in the beginning). 4. During the tenancy, although not Ludlow's fault, we had many, many problems with the flat. What was Ludlow's fault, was how slowly they were dealt with - our main source of heating broke in October and still wasn't fixed 4 months later. 5. THE MAIN POINT: They will try to sign you up to a three year contract, selling you on this by saying you can "end the tenancy at any time, all you have to do is find your own replacements". What they don't tell you is that you have to do ALL the legwork, arrange the viewings, manage the discussions and yet Ludlow still charge ~£600 for doing nothing. Their incompetence knows no bounds. The moving out process took well over two months and was never officially completed - the incoming tenant hadn't even signed the contract 3 weeks after moving in, with no check-out inspection being done at our time of move-out, so we were still liable due to their incompetence. On top of this, it took over two months for them to release nearly £3000 of our money. These are purely facts - I hope no one else has an experience like this. Will never rent from a Ludlow branch again.
5/5
GoogleI am really pleased with this estate agency, especially Michael Rourke, who did an excellent job in renting out our flat and finding the perfect tenants super quick. Very helpful and professional.
5/5
GoogleGreat estate agents, nice offices, very efficient, and the agent I was with, Keith, is a great guy and really knows his stuff!
5/5
GoogleCouldn’t recommend this agency enough! My partner and I viewed a property last week, with the help of Euan, who was super knowledgable, polite and professional.
5/5
GoogleKeith always kept us updated throughout the moving in process. It was really good dealing with an experienced and reassuring agent.
5/5
GoogleMike Rourke has been extremely helpful with the rental of my property
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Ludlowthompson
Which Ludlowthompson office has the most reviews?
Kennington/Oval has the most, with 870 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
Where are the Ludlowthompson offices?
The eight Ludlowthompson offices, by town:
- Acton: 172 High Street, London, W3 9NN
- Docklands: 3 - 5 Dock Street, London, E1 8JN
- Dulwich: 81-83 Lordship Lane, London, SE22 8EP
- Finsbury Park: 8 Blackstock Road, London, N4 2DL
- Kennington/Oval: 4-6 Clapham Road, London, SW9 0JG
- Kilburn/ West Hampstead: 381 Kilburn High Road, London, NW6 7QE
- Lewisham / Greenwich: 258 Lewisham High Street, London, SE13 7LB
- Tooting: 62 Tooting High Street, London, SW17 0RN
Has Ludlowthompson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and London won Trusted Agent.
