Trusted Agent profile Β· Lincolnshire and North Lincolnshire

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Lovelle estate agents in Grimsby, Gainsborough, Lincoln and 9 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,464 reviews across 15 offices and 4 platforms

lovelle.co.uk

Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.3 / 5

1,236

Reviews on Google

All 15 offices

Facebook logo

4.9 / 5

46

Reviews on Facebook

All 15 offices

The Trusted Agent logo

5.0 / 5

14

Reviews on The Trusted Agent

All 15 offices

The Trusted Agent logo

4.9 / 5

168

Reviews on The Trusted Agent

All 15 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Lovelle's 15 offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Lovelle and its branches won ESTAS awards in three years, most recently 2024.

ESTAS winners in three years, the group and its branches: 2024, 2023, 2021.

ESTAS awards by year, 2024 to 2021

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2019, 2018, 2017.

Negotiator Awards by year, 2019 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

Reviews on Google

Showing 1,235 reviews on Google only. Show every review

1/5

Google

Be very wary of these agents if you are renting. They are not interested in the tenant at all and are very two faced by telling just what you want to hear and not what they are really planning. Make sure you thoroughly check the photos and the house that they match as they will not help you at all collect your deposit. The inspections are a joke. Make sure everything that is said is documented there and then and you have a copy as we have just had to pay up for faults that we reported at the time we collected the keys and on each of the three occasions of inspections only to be given a bill at the end of our lease and no back up from them about the reported problems that we then had to pay for. All in all if you do use them make sure you do not rush into anything and make sure you check every little detail and get it all in writing even after every inspection.

Dean Β· 11 October 2016 Β· Lovelle Brigg

1/5

Google

Went to view a flat and i was greeted by the agent whos shows you around in a very bad way spoked to me like crap.will not be going to view anymore places from this estate agents

Kirk Β· 27 August 2016 Β· Lovelle Grimsby Sales

Agent replied Β· 25 August 2024

Thank you for taking the time to post two reviews on our Humberston estate agency branch and our Grimsby estate agency branch pages. We believe your viewing appointment was not actually with either of these branches but with our Grimsby lettings business. Your review has been referred to our lettings team. We take our customer service very seriously and we are sorry that you felt our representative agent spoke to you in a detrimental way. This was certainly not our intention. If you would like to discuss the matter with a representative of our business please contact the lettings department directly, we would be happy to discuss this matter with you.

1/5

Google

Day three when i'm waiting for somebody to fix the boiler. I have called every day twice and all the time the same answer_the plumber will call you I cant cook food becouse dont have gas,i cant take a shower becouse no gas and nights are cold. I don't know what to think I think i wont pay my rent this week,then maybe somebody will come to fix the boiler This is just day three

Janis Β· 27 August 2016 Β· Lovelle Grimsby Sales

Agent replied Β· 25 August 2024

We apologise for the delay in our response, we were unaware of your comment until recently as the Lovelle Estate Agency page on which is was posted is completely separate. We apologise for the delay with the plumber and hope that everything has been rectified now. If not please do not hesitate to get back in touch. The most direct email to the correct department is lettings@lovellebacons.co.uk

1/5

Google

Don't waste your time !! Told Us someone was coming to View escorted by a member of staff so took the afternoon off work waited and waited No estate agent and No one turned up to view. Was told perspective buyer had forgot then story changed to he bought the first house he looked at No apology, and didnt seem to be bothered it cost me a job losing me over Β£300. We were told All viewings supposed to be accompanied this is not the case and when they have been ive actually shown someone half way around before estate agent turned up. Recent Viewing was a Joke all the Novice 8 weeks on the job estate agent said to client was and i quote '' This is the Kitchen'' ''This is the bed room'' and so on throughout the entire house, No Really is it not obvious its a kitchen that's why there's a Cooker Fridge Freezer Sink etc Didnt even know the layout of the house shown someone into the downstairs WC saying this is a storage room. Had another call this morning asking if someone can come and view so once again ive not gone to work Luckily im self employed But losing money isnt good business. Lo and behold No one has got back to me so sat here like a fool typing this review. We have been messed about Lied to and Not had delivered what was promised. I personally would Not Recommend to anybody and defiantly will never use this company again,

Brynster101 Β· 27 August 2016 Β· Lovelle Grimsby Sales

Agent replied Β· 25 August 2024

We apologise for the delay in our response. We were unaware of your comment until recently. We are very sorry if this was indeed the case. We would never intentionally waste our clients time. We take our customer service extremely seriously and apologise if this was the case. We appreciate some time has passed but if you would allow us to look into the situation further then please get back in touch with the property address.

1/5

Google

I am so mad with these! We have been moved from our HOME of 7yrs! So that work that needed doing could be done! We was told by Andrew we would be back in within 6-8 weeks. We have returned every day to check progress and after 11 weeks one room has been done yet all the things we where told would be sorted for the past 7 years of inspection's hasn't! My daughter has been disrupted during her SATs and I have fibromyalia. I would think landlords would be happy to have tenants that DON'T cause problems and NEVER had rent arrears. when we moved in to the house it was wrecked but we made it nice and my husband has done more repairs aswel as caring for ma AND our daughter. Disappointed is an understatement and if I could put 0* I would but hopefully lovelles can rectify this nightmare that has been put on our family!😒😀😩

Jane Β· 27 August 2016 Β· Lovelle Grimsby Sales

Agent replied Β· 25 August 2024

We apologise for the delay in our response. We were unaware of your comment until recently as it was posted on the Lovelle Estate Agency page which is a separate department to Lettings. We have brought this matter to the head of our lettings department and hopefully the matter has now been resolved. If not please do not hesitate to get back in touch, the correct email address is lettings@lovellebacons.co.uk

1/5

Google

The person who shows you round properties is awful.not a nice person speaks to you like crap.defintly wouldnt deal with these again

Kirk Β· 13 June 2016 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Thank you for taking the time to post two reviews on our Humberston estate agency branch and our Grimsby estate agency branch pages. We believe your viewing appointment was not actually with either of these branches but with our Grimsby lettings business. Your review has been referred to our lettings team. We take our customer service very seriously and we are sorry that you felt our representative agent spoke to you in a detrimental way. This was certainly not our intention. If you would like to discuss the matter with a representative of our business please contact the lettings department directly, we would be happy to discuss this matter with you.

2/5

Google

Charged me Β£1,200 (their minimum fee) to answer the phone and put an advert on Rightmove. In contrast my solicitor handled both the sale of my house; contracts, searches, registration etc etc, and the purchase of the next house, again legal paperwork/contracts /searches etc. For BOTH these jobs they charged me less than Lovelles charged me to answer the phone and put an advert on Rightmove. How can that be right? They (and let’s face it, it's not just them it’s all estate agents) charging more for one job, than solicitors charge for two jobs which require a hell of a lot more work? The entire Estate Agency industry in this country is just one license to print money.

Paul Β· 13 June 2016 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Dear Mr Arnold Thank you for taking the time to post a review. We are very sorry you have felt that we only answered the phone and placed an advert on Rightmove. We have searched our data base for your case but can only find a property which completed in May 2015 which was in our Grimsby branch rather than our Humberston branch. However we are only searching using limited information. We feel that our fees reflect a fair market price. It is of course difficult to compare the services provided by a law firm with those of an estate agent. A law firms services are generally known in advance being a similar process for most property sales whereas the services of an estate agent are much more unique. Every property requires a different approach including a tailored service and individual advice. We are very sorry that you felt you needed to post such a review. Our team take our customer service very seriously and we are most disappointed that you feel this way. We wish you every success in your new property and hope if you need the services of an estate agent again that you would consider using Lovelles so we can demonstrate more effectively everything we do to achieve a successful sale. If you would like to discuss your case with a member of our team please message us direct and we will arrange for someone to telephone you.

1/5

Google

This is the worst place I have rented from six months I complained about damp and the did nothing. Actually no wait they sent some round to fix a leaky window which we didn't have. We had to throw at least 300 pounds worth of clothes and sleep in the front room due to the amount of damp do not go with this company they will not do anything for you

Aden Β· 23 December 2015 Β· Lovelle Grimsby Lettings

Agent replied Β· 20 December 2024

We apologise for the delay in our response. We were unaware of your comment until recently. We have brought this matter to the head of our lettings department and hopefully the matter has now been resolved. If not please do not hesitate to get back in touch, the correct email address is lettings@lovellebacons.co.uk

1/5

Google

This is the worst place I have rented from six months I complained about damp and the did nothing. Actually no wait they sent some round to fix a leaky window which we didn't have. We had to throw at least 300 pounds worth of clothes and sleep in the front room due to the amount of damp do not go with this company they will not do anything for you

Aden Β· 28 August 2015 Β· Lovelle Grimsby Sales

Agent replied Β· 25 August 2024

We apologise for the delay in our response. We were unaware of your comment until recently. We have brought this matter to the head of our lettings department and hopefully the matter has now been resolved. If not please do not hesitate to get back in touch, the correct email address is lettings@lovellebacons.co.uk

5/5

Google

The staff at Lovelle Bacons got me a buyer within 6 weeks of the board going up. I was kept up to date and nothing was too much trouble for the friendly staff.

LL Β· 14 June 2015 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

We know a long time has passed Layla but we just wanted to say thank you for the lovely review.

5/5

Google

I can not praise the staff enough at Lovelle Bacons, Humberston. So helpful and have kept me up to date all the way through from looking for a property to buying my first home. I can not thank the staff enough for making the whole process so easy and simple. I am now settled in my new home. Thank you.

Charlie Β· 14 June 2015 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Hi Charlie, it is a long time ago but we were just reading your review again and wanted to say thank you for taking the time to post it. It is much appreciated and it means a lot to the team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Lovelle

Which Lovelle office has the most reviews?

Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.

Where are the Lovelle offices?

The 15 Lovelle offices, by town:

  • Brigg: The Old Chapel, Wrawby Street, Brigg, North Lincolnshire, DN20 8JJ
  • Cottingham: Unit 4 King Street, Cottingham, HU16 5QQ
  • Gainsborough: Unit 5b Tillbridge Centre, Gainsborough, DN21 1FT
  • Grimsby Lettings: Hampton House, Church Lane, Grimsby, Lincolnshire, DN31 1JR
  • Grimsby Sales: First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR
  • Hull: 364 Holderness Road, Hull, HU9 3DL
  • Humberston: 346, Grimsby Road, Humberston, DN36 4AA
  • Lincoln: 62 high street, Lincoln, LN5 8AH
  • Louth Lettings: 4 Cornmarket, Louth, Lincolnshire, LN11 9PY
  • Louth Sales: 5 Cornmarket, Louth, LN11 9PY
  • Mablethorpe: 41 Victoria Road, Mablethorpe, LN12 2AF
  • Market Rasen: 13 Queen Street, Market Rasen, LN8 3EH
  • North Hykeham: 32 The Forum, North Hykeham, Lincoln, LN6 8HW
  • Scunthorpe: 32 Oswald Road, Scunthorpe, DN15 5PQ
  • Skegness: 13 Roman Bank, Skegness, Lincolnshire, PE25 2SA
What do sellers say about Lovelle?

4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."

What do buyers say about Lovelle?

8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."

Has Lovelle won any awards?

Yes. At the ESTAS 2024 awards its branches won 1 Bronze and 1 Best in County award. The group and its branches also won ESTAS awards in two earlier years. The group won 3 Negotiator Awards in three years, most recently Gold for Regional Agency of the Year, Yorkshire and The Humber in 2019.

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