5/5
Rating only, no written review.
Agent replied · 20 December 2024
Thank you so much for the 5 star review. Our customer service is so very important to us. Thank you for taking the time to leave us 5 stars.

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you so much for the 5 star review. Our customer service is so very important to us. Thank you for taking the time to leave us 5 stars.
5/5
Rating only, no written review.
Thank you Ryan for the five star review, they mean a lot to our team.
3/5
Ok
Good morning Olivia Claudia. Thank you for placing your review. We have completed a name search and cannot find an exact matching record. We are keen to know how we could have improved the situation and delivered a five star service for you. Customer service is extremely important for us and we strive every day to achieve five star reviews, if we can rectify anything for you please let us know or provide anymore detailed feedback to enquiries@lovelle-property.co.uk Thank you
1/5
Would never use again, numerous telephone calls not returned, not a very professional service, unhelpful staff.
Oh dear Rosie. Can you message us privately with specific details and we will have someone look into this straight away for you. The email is enquiries@lovelle-property.co.uk This is not the sort of service we strive hard every day to deliver, we would like to understand what has happened here and put it right if we can. 31.10.17 Rosie we have over the weekend searched our sales, lettings, surveys and commercial department databases to try and find your details. We have no record of a relationship with you. We have received no private message from you allowing us to look into this matter. We can only assume you have place the review against the wrong company.
5/5
Very reliable for sorting any problems that arise . Extremely helpful and friendly staff .
Thank you for letting us know.
1/5
I totally agree this is a terrible Estate Agency! I saw a property a while ago, I didn't think it was right for me so didn't agree to sign the tenancy agreement and since then (Linda who works in the lettings) wasn't happy!! Now every time I view potential property, they say they've been let, though there still available! They make you feel like worthless and total rubbish, just because you don't own your own property!! Their very shallow people!!
Good day Annette. We are terrible sorry that you feel this way. We have asked the manager of our lettings team to contact you to discuss, as the approach you describe is certainly not our intention. We have however been unable to locate your contact details. If you would like one of our management team to contact you please message us your details through our “Ask a question” link which will come direct into the customer service department. http://www.lovelleestateagency.co.uk/ask-question Our whole business is built upon customers who do not own their own property and we certainly have never intended to make anyone feel “worthless and total rubbish”. We have a plethora of lovely customers who do not own their own property as well as ones that do.
1/5
I have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them. As a renter they’ve never done any of the works needed on the house since we moved in (exposed wires, lights hanging by mains cable only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that “they need to contact the landlord” and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done). As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent. I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.
Thank you for posting your feedback Mr Pearson. We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution. Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.
5/5
Lovelle and Bacon recently sold my house and the service we received was fantastic. The sales team really did go above and beyond. It was on the market previously with another local estate agent for 6 months with 1 viewing and very little feed back or contact. Lewis and his team however had viewings booked after only a few days and our property was sold within 3 months from start to finish. They were always eager to help and would answer phone calls and text messages even out of office hours. They are enthusiastic dynamic hard working and above all very professional. I can't fault them and if you want a sale I would highly recommend these guys.
Thank you so much Claire for writing such a detailed review. We are so pleased to have helped. We often struggle to explain to future customers why we are different to other estate agents and you have explained your personal experience in such detail and how our staff have made a difference. Our team strive every day to deliver the best service and Lewis, Briony, James, Connor and Ross are elated to read your comments. Thank you once again for taking the time to post it, it means a lot.
5/5
Friendly staff and kept us well informed. Quick and swift sale and stayed in touch right up to completion .
5/5
Very efficient and helpful staff. Rachel was fantastic when a problem arose and went beyond all expectations to get my sale back on track. My partner also sold her property through Lovelle and was extremely pleased with the help and advice given throughout the sale process.
5/5
Very helpful in my search for a property!
5/5
Very reliable for sorting any problems that arise . Extremely helpful and friendly staff .
Thank you for letting us know.
4/5
Went for some impartial mortgage advice. Although they were unable to help me personally, they stayed open late especially for me and all staff were very friendly and helpful.
Thank you for the great review! We try and accommodate all customers where we can, even if we have to work a little later! Thank you, Lovelle Bacons
1/5
I totally agree this is a terrible Estate Agency! I saw a property a while ago, I didn't think it was right for me so didn't agree to sign the tenancy agreement and since then (Linda who works in the lettings) wasn't happy!! Now every time I view potential property, they say they've been let, though there still available! They make you feel like worthless and total rubbish, just because you don't own your own property!! Their very shallow people!!
Good day Annette. We are terrible sorry that you feel this way. We have asked the manager of our lettings team to contact you to discuss, as the approach you describe is certainly not our intention. We have however been unable to locate your contact details. If you would like one of our management team to contact you please message us your details through our “Ask a question” link which will come direct into the customer service department. http://www.lovelleestateagency.co.uk/ask-question Our whole business is built upon customers who do not own their own property and we certainly have never intended to make anyone feel “worthless and total rubbish”. We have a plethora of lovely customers who do not own their own property as well as ones that do.
1/5
I have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them. As a renter they’ve never done any of the works needed on the house since we moved in (exposed wires, lights hanging by mains cable only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that “they need to contact the landlord” and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done). As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent. I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.
Thank you for posting your feedback Mr Pearson. We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution. Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.
5/5
Been renting through Lovell for just over a year now, and can't fault them. If anything is needed I just email Becky, and she gets it sorted asap, with a recent boiler breakdown, she sorted everything out for us and even offered to bring round extra heaters to keep us going till it was fixed, which was the next day anyway, spot on. This is the Brigg office, had no dealing with scunthorpe
5/5
Rating only, no written review.
Thank you Kate
5/5
Sam, Gail, Helen and Connor did a truly fantastic job in selling my property in less than 2 weeks. A very professional service from them. I cannot thank them enough for their regular updates and contact every step of the way. Sam was excellent in making the brochures to my property spectacular , Helen was truly amazing in finding our buyer, Gail was brilliant in making sure my sale went through hassle free and Connor was great in keeping me up to date every step of the way. A very professional, fast, efficient service who made my sale stress free. Thank you so very much. Highly recommended.
Thank you for the 5 star review Kev. Customer service is at the heart of our business and Sam and her team really loved your comments. Thank you for taking the time to write a review. It really means a lot to our staff.
4/5
Never had a problem so to me they are great
Thank you for the review Nathan. Much appreciated.
1/5
Went to view a flat and i was greeted by the agent whos shows you around in a very bad way spoked to me like crap.will not be going to view anymore places from this estate agents
Thank you for taking the time to post two reviews on our Humberston estate agency branch and our Grimsby estate agency branch pages. We believe your viewing appointment was not actually with either of these branches but with our Grimsby lettings business. Your review has been referred to our lettings team. We take our customer service very seriously and we are sorry that you felt our representative agent spoke to you in a detrimental way. This was certainly not our intention. If you would like to discuss the matter with a representative of our business please contact the lettings department directly, we would be happy to discuss this matter with you.
4/5
Went for some impartial mortgage advice. Although they were unable to help me personally, they stayed open late especially for me and all staff were very friendly and helpful.
Thank you for the great review! We try and accommodate all customers where we can, even if we have to work a little later! Thank you, Lovelle Bacons
1/5
Day three when i'm waiting for somebody to fix the boiler. I have called every day twice and all the time the same answer_the plumber will call you I cant cook food becouse dont have gas,i cant take a shower becouse no gas and nights are cold. I don't know what to think I think i wont pay my rent this week,then maybe somebody will come to fix the boiler This is just day three
We apologise for the delay in our response, we were unaware of your comment until recently as the Lovelle Estate Agency page on which is was posted is completely separate. We apologise for the delay with the plumber and hope that everything has been rectified now. If not please do not hesitate to get back in touch. The most direct email to the correct department is lettings@lovellebacons.co.uk
1/5
Don't waste your time !! Told Us someone was coming to View escorted by a member of staff so took the afternoon off work waited and waited No estate agent and No one turned up to view. Was told perspective buyer had forgot then story changed to he bought the first house he looked at No apology, and didnt seem to be bothered it cost me a job losing me over £300. We were told All viewings supposed to be accompanied this is not the case and when they have been ive actually shown someone half way around before estate agent turned up. Recent Viewing was a Joke all the Novice 8 weeks on the job estate agent said to client was and i quote '' This is the Kitchen'' ''This is the bed room'' and so on throughout the entire house, No Really is it not obvious its a kitchen that's why there's a Cooker Fridge Freezer Sink etc Didnt even know the layout of the house shown someone into the downstairs WC saying this is a storage room. Had another call this morning asking if someone can come and view so once again ive not gone to work Luckily im self employed But losing money isnt good business. Lo and behold No one has got back to me so sat here like a fool typing this review. We have been messed about Lied to and Not had delivered what was promised. I personally would Not Recommend to anybody and defiantly will never use this company again,
We apologise for the delay in our response. We were unaware of your comment until recently. We are very sorry if this was indeed the case. We would never intentionally waste our clients time. We take our customer service extremely seriously and apologise if this was the case. We appreciate some time has passed but if you would allow us to look into the situation further then please get back in touch with the property address.
1/5
I am so mad with these! We have been moved from our HOME of 7yrs! So that work that needed doing could be done! We was told by Andrew we would be back in within 6-8 weeks. We have returned every day to check progress and after 11 weeks one room has been done yet all the things we where told would be sorted for the past 7 years of inspection's hasn't! My daughter has been disrupted during her SATs and I have fibromyalia. I would think landlords would be happy to have tenants that DON'T cause problems and NEVER had rent arrears. when we moved in to the house it was wrecked but we made it nice and my husband has done more repairs aswel as caring for ma AND our daughter. Disappointed is an understatement and if I could put 0* I would but hopefully lovelles can rectify this nightmare that has been put on our family!😢😤😩
We apologise for the delay in our response. We were unaware of your comment until recently as it was posted on the Lovelle Estate Agency page which is a separate department to Lettings. We have brought this matter to the head of our lettings department and hopefully the matter has now been resolved. If not please do not hesitate to get back in touch, the correct email address is lettings@lovellebacons.co.uk
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.
2024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.
Negotiator Awards by year, 2017 to 20192019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.