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1/5
GoogleVery bad communication from them, not happy with the treatment I received. They charged unfairly more when giving me back my deposit and they gave 0 flexibility in all my decisitions.
FabiΓ‘n Β· 27 August 2018 Β· Lovelle Grimsby Sales
Agent replied Β· 25 August 2024
Dear Fabian Sabino, we are very surprised and sorry to hear your comments, we are looking into the situation currently. Our deposit decisions are made independently by a secure service. We are a member of the Deposit Protection Scheme. There would only ever be any deduction from deposit for damage and the DPS scheme offer a full mediation service to ensure all decisions are fair. Customer service and the fair treatment of our tenants is very dear to us and we strive every day to get it right. Please contact us at lettings@lovelle-property.co.uk or the DPS and we will investigate further.
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5/5
GoogleSold my house with them recently, Estate Agent Lewis Wilson handled my sale and my house was sold before it officially went up on the market. Lewis did an amazing job and I wouldn't sell a house with anyone else.
Braithwaite30 Β· 27 August 2018 Β· Lovelle Grimsby Sales
Agent replied Β· 25 August 2024
Good morning Mr Braithwaite, thank you for taking the time to review our service. We hope you are now settled in your new home. All the best, Lewis & the team.
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5/5
GoogleI have recently sold my property with Lovelle Bacons Estate Agency. Now to give this some context the whole process took less than 24hrs! Truly amazing. This would not have been achieved without the professional and polite team at Lovelle Bacons. I received first class guidance from Lewis followed up with some outstanding customer service from Connor. What can be a stressful experience has been made so much easier due to services of Lovelle Bacons.
Highly recommended ππ»
Jamie Β· 27 August 2018 Β· Lovelle Grimsby Sales
Agent replied Β· 25 August 2024
Good afternoon Mr Wilkinson,
Thank you so much for taking the time to review our services. It makes us extremely happy to read your comments, we do go above and beyond to provide a first class service so its always great when our efforts are recognised.
All the best,
Lewis & the team.
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5/5
GoogleLovelle and Bacon recently sold my house and the service we received was fantastic. The sales team really did go above and beyond. It was on the market previously with another local estate agent for 6 months with 1 viewing and very little feed back or contact. Lewis and his team however had viewings booked after only a few days and our property was sold within 3 months from start to finish. They were always eager to help and would answer phone calls and text messages even out of office hours. They are enthusiastic dynamic hard working and above all very professional. I can't fault them and if you want a sale I would highly recommend these guys.
Claire Β· 27 August 2018 Β· Lovelle Grimsby Sales
Agent replied Β· 25 August 2024
Thank you so much Claire for writing such a detailed review. We are so pleased to have helped. We often struggle to explain to future customers why we are different to other estate agents and you have explained your personal experience in such detail and how our staff have made a difference. Our team strive every day to deliver the best service and Lewis, Briony, James, Connor and Ross are elated to read your comments. Thank you once again for taking the time to post it, it means a lot.
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5/5
GoogleGreat team, sold our house this year with them.
Amy Β· 23 June 2018 Β· Lovelle North Hykeham
Agent replied Β· 21 June 2024
Thank you for your review Robert, It's great to hear that you had a good experience with Lovelle! Let us know if we can help in the future.
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5/5
GoogleGreat estate agents. Sold our house super fast which enabled us to snap up the one we wanted!
Zachary Β· 23 June 2018 Β· Lovelle North Hykeham
Agent replied Β· 21 June 2024
Thanks for your Review Zach. We hope you're happy in your new home!
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5/5
GoogleA fantastic experience. The team were first class in dealing with my needs, Emma in particular was so helpful. I would highly recommend.
Alex Β· 23 June 2018 Β· Lovelle North Hykeham
Agent replied Β· 21 June 2024
Thank you for your review Alex, I'll be sure to pass your message on to Emma!
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5/5
GoogleWe sold our house and purchased a house through Lovelle at North Hykeham and was more than happy with the whole experience. They have a fantastic team and always kept us informed as to what was going on with the sale and purchase which made things a lot easier and less stressful. They answered all our questions professionally and efficiently.
We would recommend Lovelle, North Hykeham to anyone.
Sue Β· 23 June 2018 Β· Lovelle North Hykeham
Agent replied Β· 21 June 2024
Thanks for getting in touch Sue! We really appreciate you taking the time out of your day to leave us a review! All the best
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4/5
GoogleVery nice helpful staff
Brian Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Thank you for your kind words. We have just seen it. Really appreciate your comments.
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5/5
GoogleThank you to Zoe and the rest of the team at Lovelle Gainsborough, always friendly and professional to deal with and persisted with patience and humour in a lengthy purchase process.
W7 Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Thank you for acknowledging Zoe & the teams hard work. It is lovely to receive the recognition and be able to pass this on to the team. It was a pleasure working with you.
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5/5
Googlel just purchased a house being sold through Gainsborough branch. There were some problems along the sale chain, but thankfully the friendly efficient staff regularly kept in touch with me, offering reassurance and assistance throughout.l would definitely recommend them.
John Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Thank you for the positive feedback Mr Graham. It was lovely to work with you and we are so pleased you have settled into your new home well.
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1/5
GoogleWorst agents I have ever dealt with, tried to purchase a house, put in an offer of full asking price, wouldn't accept it as wanted to see if anyone else was going to put an offer in. Without having the decency to let me know they accepted an offer by someone else for the same price I had offered. The attitude of the office staff is staff is disgusting and unprofessional. Would avoid this company, far better agents out there who respect their customers
Matthew Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
That is terrible to hear Mr Powell. That is certainly not our usual level of service if this is indeed the case. I have conducted a preliminary search in your name but cannot locate a record. If you would send the details to gainsborough@lovelle-property.co.uk for the attention of Ms S Jarvis to Branch Partner, we will investigate. What you describe makes no sense, we make every effort to keep every interested party informed and certainly have no intention of causing upset like this. We look forward to hearing from you and being given the opportunity to investigate.
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5/5
GoogleThis was quite a tricky property but today we have completed :) Zoe couldn't have been more committed to achieving this sale. From the initial valuation to securing the completion, she and the rest of the team could not have done more. Thanks everyone!
Janet Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Thank you for the lovely feedback Janet. Zoe is incredibly passionate about her job and loved every minute of working with yourselves.
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5/5
GoogleThe service I received from Lovelle Estate Agency was first class especially Maria Godfrey whom I cannot thank enough I would recommend lovell's to renters purchasers and vendors. The caring professionalism shone through.
Kate Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Dear Kate. Thank you so much for taking the time to post this review. It means the world to the team and especially Maria. We are glad to have helped. Thank you once again.
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5/5
GoogleAfter putting off selling our house and moving because of the hassle we thought it would be we couldn't of been more wrong and Lovells made it so much easier than we expected. All the staff are very professional and you can tell they love their job. We was always fully informed during the process and always had a weekly phone call. We also purchased a house through Lovells and now fully settled in we couldn't thank them enough would recommend and already have a few times. Thanks Lovells Gainsborough James, Ally and Boys
James Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Thank you very much for the 5 Star Review. It has been an absolute pleasure to work with you all and we wish you all the happiness in your new home.
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5/5
GoogleNaomi, Zoe and Bayley are a credit to Lovelle specifically and estate agents generally. From initial contact about selling our house in Gainsborough, through listing, viewings, negotiations and closing they have been great to work with. Friendly, professional, always in contact (the Tuesday ring rounds on our chain were especially helpful) and nice people. Thanks so much for your help.
Alex Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Hi Alex, Thank you so much for the lovely review. We hope you are keeping well.
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5/5
GoogleRecently sold a property using Lovelle, within the first month they had several viewings arranged and an offer on the table that we accepted. What made this even more impressive is that we had already had the property on the market for six months with another agent. The communication from Lovelle was great and they were keeping us up to date the whole time. Highly recommended.
Craig Β· 22 June 2018 Β· Lovelle Gainsborough
Agent replied Β· 20 June 2024
Thank you for posting this lovely review Craig. It means the world to us and we are thrilled to receive such lovely comments. This has been passed on to the team and we thank you once again for taking the time to place a review.
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5/5
GoogleRating only, no written review.
Garry Β· 22 June 2018 Β· Lovelle Mablethorpe
Agent replied Β· 20 June 2024
Thank you for your 5* review
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5/5
GoogleCindy at Lovelles in Mablethorpe is an an absolute pleasure to work with, Always full of knowledge and happy to help at any time. I would highly recommend her and look forward to working with her in the future.
Charlotte Β· 22 June 2018 Β· Lovelle Mablethorpe
Agent replied Β· 20 June 2024
Charlotte that is wonderful to know and thank you so much for placing your review on Google. Cindy will be thrilled. Your recommendation means a lot to us.
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1/5
GoogleRating only, no written review.
ANDRZEJ Β· 13 June 2018 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Good afternoon Andrzej, We are terribly disappointed that you have left us a negative review with no explanation as to why. Our customer service level is very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We have searched our data base so that we may make contact with you, however we have been unable to locate your details as ever being logged on our system. We do hope you will get in contact with us at your earliest convenience so that we may investigate and resolve the issue. You can contact our dedicated manager, Samantha direct on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250.
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5/5
GoogleFiona and Gail in the humerstone office have been brilliant, nothing was too much for them to sort out. Thank you so far and looking forward to completion and getting moved in. Thank you.
Big Β· 13 June 2018 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Thank you so much for the 5 star review. Our customer service is so very important to us and I will be sure to pass your comments on to Fiona and Gail. All the best, Samantha and team.
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5/5
GoogleWe would like to take this opportunity to once again thank the staff at humberston for helping and guiding us to the purchase of our new home in marshchapel.
Fiona and Gail were fantastic from the very first phone call, right through to completion.
The process we went through was made so much less stressfull due to their professionalism & guidance. We would recommend humberston estate agency to everyone weather buying or selling.
Daisy & Martyn x
Dlempard Β· 13 June 2018 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Thank you so much for your kind words Daisy and Martyn. We are all delighted to hear how happy you were with our service and that we were able to take a little bit of the stress away! We wish you all the happiness in your new home. All the best for now and in the future, Samantha, Fiona, Gail, Helen and Harry.
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5/5
GoogleI would like to share my wonderful experiences about the Lovelle Humberston team. We initially dealt with Sam who came and valued our house and took lots of amazing high quality professional photos. Looking back at the valuation she came up with, it was 100% accurate. They proceeded to show respect and care as they showed our house, and took on board any instruction we gave them. Throughout the sale process, we were kept informed by Fiona, who was so professional, friendly and patient. I cannot fault them at any level, I highly recommend them, you won't be disappointed.
Kristy Β· 13 June 2018 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Thank you so much Kristy, we are constantly trying to explain to our potential new customers what we actually do and why we are worth our fee and your words say it beautifully. Thank you so much for posting this review. Sam and the team are all thrilled. We are also excited that customers who are considering using us take inspiration from your words and give us a try. Many thanks once again.
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5/5
GoogleNot bad
Mark Β· 9 February 2018 Β· Lovelle Grimsby Lettings
Agent replied Β· 7 February 2025
Thank you x
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.