Trusted Agent profile · Lincolnshire and North Lincolnshire

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Lovelle estate agents in Grimsby, Gainsborough, Lincoln and 9 more

4.4

★★★★★ Great

1,464 reviews across 15 offices and 4 platforms

lovelle.co.uk

Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.3 / 5

1,236

Reviews on Google

All 15 offices

Facebook logo

4.9 / 5

46

Reviews on Facebook

All 15 offices

The Trusted Agent logo

5.0 / 5

14

Reviews on The Trusted Agent

All 15 offices

The Trusted Agent logo

4.9 / 5

168

Reviews on The Trusted Agent

All 15 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Lovelle's 15 offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Lovelle and its branches won ESTAS awards in three years, most recently 2024.

ESTAS winners in three years, the group and its branches: 2024, 2023, 2021.

ESTAS awards by year, 2024 to 2021

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2019, 2018, 2017.

Negotiator Awards by year, 2019 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

Reviews on Google

Showing 1,235 reviews on Google only. Show every review

5/5

Google

From the first point of contact to collection of keys this morning, Donna at Lovelle's has been superb. Reacting to my urgent requirement to rent in an efficient and comprehensive manner. Above all, really professional. Thank you!

Nick · 16 February 2026 · Lovelle Lincoln

5/5

Google

This company managed my properties for several years, Donna was particularly helpful with fast communication & advice at all times

Louise · 16 February 2026 · Lovelle Lincoln

5/5

Google

Highly recommend Lovells Estate Agency. They were professional, friendly, and efficient throughout the entire process of selling my house. Communication was excellent and everything was handled smoothly from start to finish. A genuinely great service, thank you, Lovells!

Jayne · 16 February 2026 · Lovelle Grimsby Sales

Agent replied · 16 April 2026

Thank you, Jayne!

5/5

Google

Sam, Suzanne, Elaine, and Jasmin the team at Lovells Humberston were absolutely fantastic from start to finish in selling my property would highly recommend them to anybody thinking of selling their house.

Glenn · 16 February 2026 · Lovelle Humberston

Agent replied · 16 April 2026

Thank you so much for your lovely 5⭐ review. I’m so pleased you were happy with the service you received, and I’ll be sure to pass your kind words on to Suzanne, Elaine and Jasmin. Thank you for choosing Lovelle Humberston and for the recommendation, it really is appreciated. Sam 💚

5/5

Google

A very big thank you for going above and beyond in the successful sale of my property. No request was too much trouble. If you want to deal with friendly, professional staff at a very reasonable price look no further. A special thank you to Sam who I thought was always pushing the sale along.

Anthony · 10 February 2026 · Lovelle Skegness

Agent replied · 10 October 2026

Thank you so much for taking the time to leave us this review. We really appreciate your kind words.

5/5

Google

We tried a number of different estate agents in the area and all promised much but delivered little. This agency is different, they promised a service which they delivered above and beyond, from the first valuation to completion they were amazing. They were totally professional but managed to make it a personal service too, any advice given was tailored to our situation and if what we were considering was not wise they said so, politely of course! It was not just about making the sale and earning their commission, you really felt they were looking out for your best interests. There were hiccups in the process, not of their making, circumstances out of our control, but through it all they kept everything on track and, most importantly, didn't get fed up with our constant phone calls and requests, almost panic at times! I highly recommend, and if and when we move again we will use them again, no question. Thank you Kate, Sam and Becky...we got there in the end!

Jo · 10 February 2026 · Lovelle Skegness

Agent replied · 10 October 2026

Thanks so much for taking the time to leave us this lovely review. We really appreciate it!

5/5

Google

Highly recommend Lovells Estate Agency. They were professional, friendly, and efficient throughout the entire process of selling my house. Communication was excellent and everything was handled smoothly from start to finish. A genuinely great service, thank you, Lovells!

Jayne · 10 February 2026 · Lovelle Grimsby Lettings

Agent replied · 10 October 2026

Thank you, Jayne!

5/5

Google

Fantastic service from start to finish with Lovelle’s.. Lucy & Tom handled everything very professionally for us. Total trustworthy people making my Mums move happen swiftly & smoothly. Thanks to you both for the superb & exemplary move.

Stephen · 10 February 2026 · Lovelle Louth Lettings

5/5

Google

The staff at Lovelle Estate Agent were fantastic. They were friendly, supportive and helpful. They were quick to reply to questions/queries. Thorough, detailed check prior to moving into the flat and after leaving. Thank you for making my stay in Lincoln easier!

Catherine · 16 January 2026 · Lovelle Lincoln

5/5

Google

Couldn’t recommend Lovell enough. From the moment we met Eve for a valuation, we got a really good feeling that they were the right agent for us. The valuation was spot on, we sold in less than a week and they host all the viewings for you so it takes the stress away. All our viewings were arranged back to back on a Saturday to limit inconvenience. Lee who hosted the viewings took the time to visit beforehand and make notes on everything so he was fully prepared and knowledgable to answer any questions and promote the house at its best. Eve has been great following the sale keeping on top of the chain to make sure all ran smoothly right up until completion. I’m not moving again but if I were to, I wouldn’t go anywhere else

Jen · 16 January 2026 · Lovelle Cottingham

1/5

Google

TO ALL PRIVATE RENTERS, AVOID THIS DREADFUL AGENCY. Rented a house on 15 Station Road, Mablethorpe from March until November - was messed around from the beginning with continuous date changes etc. Upon moving in, we were informed by Debbie (Louth Office) and Teresa Bielby that the house was in a poor and unclean state and we would have to "take it as it is" (landlady had consented to initial move in date and then went on holiday without finishing cleaning or decorating the property) We spent hours cleaning the house to make it liveable and spent money on it. We experienced continuous problems that were constantly reported concerning rats, no electricity, faulty/dangerous electrical sockets, no heating due to a broken thermostat, out of date gas metre, damp issues, leaking taps, broken toilet and the landlady turning up unannounced without permission; we reported the rat issue to Debbie and Teresa and documented the concern via the tenancy log - told us there wasn't anything that could be done regarding the chronic rat problem, then we contacted the landlady directly who told us to buy our own poison and to deal with it ourselves! In October, the problem had become so bad that the rats had got into the wall and ate through the electrical wires and we were left without electricty. We were blamed for this! When we reported the electricity issue caused by the rats, another person from Lovelle requested we take a picture of the neighbours garden (where the rats were rumoured to be coming from) which we felt to be immoral and probably illegal and refused. The Landlady turned up unlawfully and unannounced on several occasions and started going through our kitchen cupboards and upstairs - reported to Lovelle and Teresa informed us that we mustn't allow her in! Teresa Bielby is very condescending and talks down to tenants like she's above them. This dreadful agency will take weeks to months to sort issues out, if at all, they will keep taking your money and not do anything about their tenants living in appalling conditions. We received a bill from Anglian Water to say we were being charged extra money due to a leaking kitchen tap and it took them 2 months to sort out! We completed regular property checks and nothing was ever mentioned or discussed regarding uncleanliness or damage to the property. Upon moving out, Lovelle and the unfit for purpose landlady have tried to take our deposit and stated that we left the property in a poor condition. No one should have to live like that, be treated so poorly and not be listened to when trying to raise problems. Avoid at all costs; this situation has caused so much stress and they have tried to take our deposit money stating that we left the property unclean!

Sg · 29 December 2025 · Lovelle Mablethorpe

1/5

Google

I have unfortunately experienced two instances where my house deposit, totaling close to £2000, was not fully returned by this letting agency. On one occasion, while I was still residing in the property, a member of their staff informed me …

Edmond · 10 December 2025 · Lovelle Lincoln

Agent replied · 28 November 2025

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience, and we would like to offer some clarity. … More

1/5

Google

Where to start. Read other trust pilot and Google reviews. Lovelle's Gainsborough have a habit of fabricating other buyers and bids. Weren't prepared to provide redacted proof of other bids even after sale agreed (which doesnt affect gdpr and can reasonably be done). Raised price slightly and miraculously the other buyer disappeared, no mention of checking any other competing offers or if the other buyer wished to respond etc. Clear dishonest estate agent tactic. Not the only one who has experienced this. Constantly messed around throughout the process, they then informed me it had to go through auction after the sale was agreed and at no point before was this mentioned, even though the auction t's and c's did not apply to me as I had viewed the property prior to the auction and only contacted the estate agency. Agreed to this anyway as after standing my ground again miraculously the auctioneer informed me he could "manipulate" the t's and c's of the sale to suit us even though this was just saying more money for the seller. Worst experience of estate agent from start to finish. Instead of trying to help both parties come to resolution they just insist that the greedy seller has given them instructions so there's nothing they can do. After the seller has had a year of trying to sell the house, she has now had 2 sales fall through and constant relisting of the property because she expects everything on her terms the same as lovelle's. When will they learn. Appalling.

Kevin · 7 December 2025 · Lovelle Gainsborough

Agent replied · 11 December 2025

Hi Kevin, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you felt frustrated during the process, as we always aim to provide a transparent and supportive service to both buyers and sellers. We do just want to clarify a few points for accuracy. Providing detailed, redacted proof of other bids is not a standard industry practice, nor is it a legal requirement. We maintain strict compliance with GDPR and privacy laws. Our fiduciary duty is to our client, the seller, and we are obligated to communicate all offers honestly and follow their precise instructions regarding the terms of a sale. The seller is fully within their rights to change the terms or accept a different offer if contracts have not been exchanged. We appreciate this can sometimes lead to disappointment, but this is a matter of legal and professional obligation rather than choice. Regarding the auction process, this was introduced at the seller’s request, and we relayed their instructions as we are required to do. We understand this may have felt unexpected, but we continued to work to find a solution that both parties were comfortable with. We are pleased to note that after the weekend, the sale is now back on, and the verbal feedback given to us was that you have been grateful for the assistance provided throughout this transaction. We genuinely hope the remainder of the process moves smoothly for you. If you would like to discuss anything further, we would be more than happy to speak with you directly. Our aim is always to support our clients as best we can.

5/5

Google

I’m really pleased with the support I received from Lovelle. My issue was resolved very quickly and the communication throughout was excellent. The team were helpful, responsive, and proactive in getting everything sorted without delay. Thank you for the efficient service, much appreciated!

Aleksandra · 5 December 2025 · Lovelle Cottingham

1/5

Google

If I could give less than one star I would! If you enjoy being treated like an inconvenience from the moment you walk through the door, you’re going to love this agency. I honestly don’t think I’ve ever encountered a group of people so impressively uninterested in basic human warmth. The atmosphere was so icy I half-expected penguins to waddle out from the back office. I was the first to view a rented property, the first to submit a full, complete, organised application, and I handed over every document they requested faster than most agencies could find their own stapler. ID, income, rock-solid guarantor, I basically gift-wrapped the whole thing for them. And in return? Silence. Absolute, echoing silence. Not a single proactive update. Not even a token courtesy call to pretend they cared. I had to chase them like a debt collector just to hear the simplest information. Then the cherry on top, after a week of them ignoring the existence of a phone, I rang again only to be breezily informed the landlord had picked someone else that morning. Such timing! Almost like my application had been sitting in the “couldn’t care less” pile the whole time. The lack of empathy was so blatant it almost felt intentional. The whole place gives off strong “if your face fits, maybe we’ll pretend to do our jobs” vibes. I can only imagine how dazzling their customer service would have been if I’d walked in declaring myself a cash buyer to purchase one of their properties, maybe they’d have even forced a smile, though I suspect that’s wishful thinking. And honestly, after my experience, I’d gently suggest they consider taking an actual customer service course, both on the phone and face to face, because whatever they’re doing now isn’t it. If dealing with the general public irritates you that much, maybe don’t work in a customer-service-based role in the first place. Bottom line: In my experience, the service was cold, dismissive, disrespectful, borderline hostile, and utterly unprofessional. If you’re expecting respect, communication, or even the faintest hint of effort, you might want to look elsewhere. I’d save yourself the headache. I will NEVER deal with this company again.

Danielle · 4 December 2025 · Lovelle Grimsby Lettings

5/5

Google

We would like to praise the whole Lovelle team for recently selling our home . Lewis’s quality pictures and aerial footage gained attention at the start then the star of the process JAMES, ensured each stage was clear to all. James responded to queries, gave regular updates and enabled a successful sale . He also liaised brilliantly for our ongoing purchase . We can genuinely recommend the selling team at Lovelle Grimsby.

Dianne · 3 December 2025 · Lovelle Grimsby Sales

Agent replied · 16 April 2026

Thank you, Di! We hope you're settled in your new home.

5/5

Google

Just completed our purchase and the team at Lovelles were constantly on it updating us. Communication was brilliant and nothing was too much x

Leanne · 29 November 2025 · Lovelle Gainsborough

Agent replied · 11 December 2025

Thank you so much for your lovely review! We’re delighted to hear that you’ve completed your purchase and that the team kept you well updated throughout. Communication is something we really prioritise, so it’s wonderful to know it made a positive difference for you. Wishing you all the best in your new home!

5/5

Google

We highly recommend Lovelle Estate Agency. We were looked after by Tom Bennett, at the Louth Branch, and he kept us informed all the way through the process and found the right buyer for our house. House selling is always stressful, especially the last few days, but with Tom liaising with the other agents and solicitors it all came together on time. A really excellent service and we can't thank him enough.

Andrew · 27 November 2025 · Lovelle Louth Lettings

5/5

Google

Elaine and Jasmine at Lovells Humberston went above and beyond to ease the stress of our move from Manchester to Lincolnshire. Nothing we asked of them was too hard to do and the communication and updates were frequent and necessary every step of the way. Can’t thank them enough.

Angela · 27 November 2025 · Lovelle Humberston

Agent replied · 16 November 2025

Thank you so much for your lovely review! We’re thrilled that Elaine and Jasmin were able to make your move from Manchester to Lincolnshire as smooth and stress-free as possible. Your kind words mean a lot to the team. Wishing you all the best in your new home!

5/5

Google

AMAZING! AMAZING! AMAZING! After coming from another local agent - Lovells Humberston have been absolutely outstanding! We've had negative experiences in the past when moving with other agents, but Lovells Humberston have restored our faith and our move was perfect! A huge thank you for Lovells Humberston for everything. With two properties to sell and one to purchase, Lovells Humberston have been incredible! From the start of the process to the end, nothing has been too much trouble! Samantha, Jasmin and the team worked so hard on our sales and purchase! Communication has been great and the girls kept us in the loop at every moment. Any questions we had - Samantha and Jasmin were on hand to help. Their knowledge is simply outstanding! Highly recommended!! If you want a smooth sale / purchase - these are your ladies! Thank you again Samantha, Jasmin and team - you've made our family very happy in their new home.

Nicola · 27 November 2025 · Lovelle Humberston

Agent replied · 5 November 2025

What a wonderful review, thank you so much! It truly means a lot to us. We know how stressful moving can be, so hearing that we helped make the process smooth and positive really makes our day. It’s been an absolute pleasure working with you - from all of us here at Lovelle Humberston, thank you for trusting us to get you moved!

5/5

Google

Our first experience of Lovelle was when we bought our house with them 10 years ago. When we decided to sell a property that we had previously rented out this year Lovelle were the first estate agent we thought of. It's refreshing to know that the service is still as great now as it was 10 years ago. Lee has been fantastic. From his first visit to view the house he gave us good advice on getting the property ready to put on the market and was always available for any advice that we needed. Considering it wasn't a very expensive property he gave it the same attention that I would've expected for a high end property. All of the viewings were handled professionally with good feedback. A buyer was found quickly and everything has been handled very efficiently. Highly recommended.

James · 27 November 2025 · Lovelle Cottingham

Agent replied · 17 November 2025

Dear James, Thank you for your fantastic review! We’re thrilled to hear that your experience with Lovelle remains as positive as it was ten years ago. It’s wonderful to know that Lee provided you with attentive service and valuable advice throughout the sale process. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Lovelle

5/5

Google

Tommy Child was friendly , professional and very knowledgeable about the local market and very helpful dealing with practical issues . All staff that I dealt with were also very friendly and efficient

Pauline · 22 November 2025 · Lovelle North Hykeham

Agent replied · 13 January 2026

Dear Pauline, Thank you for your wonderful review! We’re thrilled to hear that Tommy and our team provided you with friendly and professional service. Our goal is to ensure our clients feel supported throughout their journey, and your feedback reaffirms our commitment. We appreciate your trust in us and look forward to assisting you again in the future! Best regards

5/5

Google

Lovell's was the estate agent used for the property that we were purchasing. Tom was very professional throughout, kept us well informed, and like ourselves..... Was probably extremely glad once contracts were exchanged and all was finalised!

Jo · 17 November 2025 · Lovelle Louth Lettings

5/5

Google

We highly recommend Lovelle Estate Agency. We were looked after by Tom Bennett, at the Louth Branch, and he kept us informed all the way through the process and found the right buyer for our house. House selling is always stressful, especially the last few days, but with Tom liaising with the other agents and solicitors it all came together on time. A really excellent service and we can't thank him enough.

Andrew · 17 November 2025 · Lovelle Louth Sales

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Lovelle

Which Lovelle office has the most reviews?

Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.

Where are the Lovelle offices?

The 15 Lovelle offices, by town:

  • Brigg: The Old Chapel, Wrawby Street, Brigg, North Lincolnshire, DN20 8JJ
  • Cottingham: Unit 4 King Street, Cottingham, HU16 5QQ
  • Gainsborough: Unit 5b Tillbridge Centre, Gainsborough, DN21 1FT
  • Grimsby Lettings: Hampton House, Church Lane, Grimsby, Lincolnshire, DN31 1JR
  • Grimsby Sales: First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR
  • Hull: 364 Holderness Road, Hull, HU9 3DL
  • Humberston: 346, Grimsby Road, Humberston, DN36 4AA
  • Lincoln: 62 high street, Lincoln, LN5 8AH
  • Louth Lettings: 4 Cornmarket, Louth, Lincolnshire, LN11 9PY
  • Louth Sales: 5 Cornmarket, Louth, LN11 9PY
  • Mablethorpe: 41 Victoria Road, Mablethorpe, LN12 2AF
  • Market Rasen: 13 Queen Street, Market Rasen, LN8 3EH
  • North Hykeham: 32 The Forum, North Hykeham, Lincoln, LN6 8HW
  • Scunthorpe: 32 Oswald Road, Scunthorpe, DN15 5PQ
  • Skegness: 13 Roman Bank, Skegness, Lincolnshire, PE25 2SA
What do sellers say about Lovelle?

4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."

What do buyers say about Lovelle?

8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."

Has Lovelle won any awards?

Yes. At the ESTAS 2024 awards its branches won 1 Bronze and 1 Best in County award. The group and its branches also won ESTAS awards in two earlier years. The group won 3 Negotiator Awards in three years, most recently Gold for Regional Agency of the Year, Yorkshire and The Humber in 2019.

Reviews may appear on more than one platform.

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