Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
5/5
GoogleI rented from Lovelle for over 5 year and can't fault them . I only moved out as I got offered a council house and lovells help me out with everything . Grimsby lovelle is good and would defo rent again.
Thanks for the review Robert. Lewis Director
5/5
GoogleDealt with James and he was absolutely brilliant, sold my house in 4 weeks and also got me the house of my dreams. Could not ask for better service. Highly recommend using them.
Thank you for taking the time to leave a review. Lewis Director
1/5
Googlehorrendous is the only word I can use to describe my experience with this estate agents. From day one, the woman who I believe to be the manger was patronising towards me and my mum. This was my first time moving out with my boyfriend and his friend. She didn’t want us to move into the property, because there would be three young people living in the house. However, we’d already met the landlord and he was more than happy to have us rent out one of his properties. Day one of moving out, they gave us the wrong key and insisted they’d given us the right one and it was just that we wasn’t turning the key properly. We reported several problems with the house such as bad damp and mould and they never reported this to the landlord. They messed us about on three occasions saying that someone was going to come view the condition of the property, three different occasions and no one showed and resulted in a loss of money due to taking time off work eating for someone to show. We would t have minded but no one ever contacted us letting us know no one was going to show. Finally on the 4th occasion, someone showed and was really impressed with the condition of the house, just couldn’t believe the damp and mould hadn’t yet been looked at so he took pictures and said he’ll report it and we should hear from someone soon. We rang occasionally hoping for answers but months passed and still the problem wasn’t resolved. We were paying for a house/ a service, we were upholding our end of the tenancy agreement yet the estate agents were getting away with not upholding there’s. Eventually, we’d had enough so we rang the estate agents asking if there’s any chance we could leave the one year contract early because of something to do with a six month break out clause and they informed us we could. I’d say about a week later, we received a latter including the date in which out tenancy agreement ends which was just in a about a months time. We arranged and paid for furniture removal and one of us tenants had sorted another property out and paid out a deposit. We all moved out to only receive a letter saying we couldn't leave the contract early and that we’ve got to continue paying until the one year contract runs out. We questioned this, however they tried sending us the previous letter out again, this time they'd removed the date, luckily we kept the pervious letter which stated the end of tenancy agreement date they agreed to on the phone. We went into the estate agents querying their mistake and they denied everything. So we asked to listen to the phone call because it states they record all phone calls. However they couldn’t find it and it had been deleted. We only later found out the woman who was suppose to get up this phone call for us and told us she couldn’t, was the mother of the girl who made the mistake of telling us we could move out early and that we wouldn’t have to make anymore payments. In result of this, we had to continue paying for rent and council tax for another 4 months. They were never interested in helping us. If they’d have stated to us we could leave the property but would have to continue payment, we wouldn’t have been daft enough to leave the property. In fact they said the opposite, we could leave the contract early and wouldn’t have to continue paying rent or council tax because of a “six month break out clause” she stated. After my experience with Lovell bacons, I would never go through this estate agents again even if it meant me getting my dream home, never mind recommending them to anyone else.
2/5
GoogleThe lady who I spoke to about a property my son rents kept talking over me every time I tried to ask a question. My sons had no heating for 3 weeks as the boiler has packed up again. And did the same last Christmas they gave them a little electric heater not much good to heat a 2 bedroom house that has 5 rooms that are in use!!! Went the other day and it was warmer outside than in the house
Good morning Elaine, can you please call me urgently so that I can understand and help with this situation? Our number 01472 500700 option 3. Many thanks, Sam
1/5
GoogleLack of communication and closure on having to reject sale.NegativeQuality, Professionalism
Thank you Mr Rajput - im sorry that you feel our service was poor - we can only improve and hopefully offer a better service in the future.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleIf you want to wait 2 weeks for a holding deposit back due to the business not having a card reader use Lovell if not use a business thats set up like a business
5/5
GoogleNew to this market town, and have been made to feel so welcomed by the Lovelle team. Looking forward to a bright future here.
5/5
GoogleRented my flat out with the Brigg Lovelle office, Jess was amazing with getting me the best tenant.....Thank you to Jess and the team..xx
5/5
GoogleWanted to thank Tracey for being so kind with all the information and help provided to sell my late mothers house. Made a difficult time just a little easier.
Thank you so much, we will pass your kind comments on to Tracey. Kind regards, Hannah.
5/5
GoogleThey do really good job. Absolutely best estate agent.
5/5
GoogleRating only, no written review.
Thank you for your feedback.
5/5
GoogleRating only, no written review.
Thank you for your feedback.
5/5
GoogleGood
Thank you for your feedback.
5/5
GoogleI bought a house through Lovelle in August. Emma was really helpful, always keeping me updated on the move, and even phoned me before my solicitor to say we had exchanged. Highly recommend. Thank you.
5/5
GoogleHaving had some very poor experiences with estate agents in the past, Adele / Emma and Charlie from Lovelle's, North Hykeham were a breath of fresh air. As buyers we had good, regular and helpful communication - which was very much appreciated.
5/5
GoogleI can highly recommend the North Hykeham branch of Lovelle. They handled our recent house sale so professionally from start to finish,always keeping us informed. Their support was invaluable especially when our purchase fell through several times. I won't pretend that moving house wasn't stressful,because it was...VERY,but I dread to think what it would have been like if we had used other agents. Lovelle North Hykeham,are the absolute best! I'd like to give a special mention to Emma,whose kindness,empathy and friendly professionalism was first rate. Her patience was amazing. I don't know how she managed not to scream(perhaps she did behind the scene and I wouldn't have blamed her). We really appreciate the work she did for us. Thank you to Emma and the North Hykeham team
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you so much for the review Donna!
1/5
GoogleRating only, no written review.
Hi Secure John, I have just seen your review and can't seem to find details for you on our system. I'm concerned about how you feel and would really like to discuss this further with you. If you would like to contact me on 01427 614018, please feel free and i would be happy to discuss this. - Naomi Taylor
3/5
GoogleRating only, no written review.
Dear Lois, Thank you very much for your review. Please feel free to contact us and let us know how we could have improved our service to achieve the 5 stars.
5/5
GoogleRating only, no written review.
Thank you for your review. We work hard and its lovely to feel appreciated.
1/5
GoogleRating only, no written review.
Hi Minnie, I have just seen your review and can't seem to find details for you on our system. I'm concerned about how you feel and would really like to discuss this further with you. If you would like to contact me on 01427 614018, please feel free and i would be happy to discuss this. - Naomi Taylor
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018. A British Property Awards winner every year since 2018.
British Property Awards by year, 2025 to 20182025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2024, 2023, 2021.
ESTAS awards by year, 2024 to 20212024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.
Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2019, 2018, 2017.
Negotiator Awards by year, 2019 to 20172019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.
