3/5
Rating only, no written review.

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
3/5
Rating only, no written review.
5/5
A friendly and Helpful team, we sold our house overnight! Nothing was to much trouble - thank you.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review. We hope you have had a lovely Christmas and we wish you a fantastic New Year! Lewis.
5/5
Rating only, no written review.
Thank you for the review Bella. Lewis Director
5/5
Rating only, no written review.
Thank you for taking the time to review our services. Lewis Director
5/5
Rating only, no written review.
Thank you for taking the time to review us.
5/5
Rating only, no written review.
Thank you for taking the time to review our services. Lewis Director
3/5
Rating only, no written review.
4/5
Rating only, no written review.
3/5
Rating only, no written review.
1/5
Ex lanlord
3/5
They were late to show us the property. We have met with someone who was supposed to look at it after us. Not much guidance given.
Good afternoon, We are sorry to hear about this, we always try to turn up on time and manage our diaries to try and actually turn up early. From time to time due to no fault of our own we can run a few minutes over. We apologise that we kept you waiting and hopefully this doesn't happen again. Kind Regards, Lewis Director
5/5
Lewis and his team have just helped me sell my farthers house within three weeks what an outcome professional service all the way through cant thank them enough and would recomend them to anyone wanting to sell/buy/rent a property. Cheers all .steve brewitt.
Good evening Steve, thank you for taking the time to write such wonderful feedback, it really is appreciated. Your comments will be passed through to the team. Lovelle Bacons
5/5
I rented from Lovelle for over 5 year and can't fault them . I only moved out as I got offered a council house and lovells help me out with everything . Grimsby lovelle is good and would defo rent again.
Thanks for the review Robert. Lewis Director
5/5
Dealt with James and he was absolutely brilliant, sold my house in 4 weeks and also got me the house of my dreams. Could not ask for better service. Highly recommend using them.
Thank you for taking the time to leave a review. Lewis Director
1/5
horrendous is the only word I can use to describe my experience with this estate agents. From day one, the woman who I believe to be the manger was patronising towards me and my mum. This was my first time moving out with my boyfriend and his friend. She didn’t want us to move into the property, because there would be three young people living in the house. However, we’d already met the landlord and he was more than happy to have us rent out one of his properties. Day one of moving out, they gave us the wrong key and insisted they’d given us the right one and it was just that we wasn’t turning the key properly. We reported several problems with the house such as bad damp and mould and they never reported this to the landlord. They messed us about on three occasions saying that someone was going to come view the condition of the property, three different occasions and no one showed and resulted in a loss of money due to taking time off work eating for someone to show. We would t have minded but no one ever contacted us letting us know no one was going to show. Finally on the 4th occasion, someone showed and was really impressed with the condition of the house, just couldn’t believe the damp and mould hadn’t yet been looked at so he took pictures and said he’ll report it and we should hear from someone soon. We rang occasionally hoping for answers but months passed and still the problem wasn’t resolved. We were paying for a house/ a service, we were upholding our end of the tenancy agreement yet the estate agents were getting away with not upholding there’s. Eventually, we’d had enough so we rang the estate agents asking if there’s any chance we could leave the one year contract early because of something to do with a six month break out clause and they informed us we could. I’d say about a week later, we received a latter including the date in which out tenancy agreement ends which was just in a about a months time. We arranged and paid for furniture removal and one of us tenants had sorted another property out and paid out a deposit. We all moved out to only receive a letter saying we couldn't leave the contract early and that we’ve got to continue paying until the one year contract runs out. We questioned this, however they tried sending us the previous letter out again, this time they'd removed the date, luckily we kept the pervious letter which stated the end of tenancy agreement date they agreed to on the phone. We went into the estate agents querying their mistake and they denied everything. So we asked to listen to the phone call because it states they record all phone calls. However they couldn’t find it and it had been deleted. We only later found out the woman who was suppose to get up this phone call for us and told us she couldn’t, was the mother of the girl who made the mistake of telling us we could move out early and that we wouldn’t have to make anymore payments. In result of this, we had to continue paying for rent and council tax for another 4 months. They were never interested in helping us. If they’d have stated to us we could leave the property but would have to continue payment, we wouldn’t have been daft enough to leave the property. In fact they said the opposite, we could leave the contract early and wouldn’t have to continue paying rent or council tax because of a “six month break out clause” she stated. After my experience with Lovell bacons, I would never go through this estate agents again even if it meant me getting my dream home, never mind recommending them to anyone else.
1/5
Rating only, no written review.
4/5
very helpful, courteous and friendly
Thank you for your review.
3/5
They were late to show us the property. We have met with someone who was supposed to look at it after us. Not much guidance given.
Good afternoon, We are sorry to hear about this, we always try to turn up on time and manage our diaries to try and actually turn up early. From time to time due to no fault of our own we can run a few minutes over. We apologise that we kept you waiting and hopefully this doesn't happen again. Kind Regards, Lewis Director
5/5
Rating only, no written review.
Apologies for our late response. That is terrible to hear Ms Frost. It is certainly not our usual level of service. Our customer service level is very important to us and we strive every day to get it right. I am extremely sorry that you feel we have not delivered to our usual high standards.
5/5
Great staff, helped my stepdaughter out with professional service. No time wasting either.
5/5
What a superstars they are. Rachel, Michelle and Peter did all they can to get my house sold smoothly and with no unnecessary stress. Worth every single penny. Highly recommend.
5/5
Best estate agents by far. Sold my house in a matter of weeks. Always call with updates. They are there when needed at the end of the phone. All the viewing where completed perfectly. If you need an estate agent there is no need to shop around just give Peter and his team a ring and look no further. Highly recommend to everyone.
5/5
Rating only, no written review.
5/5
Staff are fantastic very friendly and helpful the ladys in the office could not do enough
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.
2024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.
Negotiator Awards by year, 2017 to 20192019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.