★★★★★ 5/5
GoogleI have recently agreed to a purchase of a house with the help of lovelle’s estate agent, I have to say the whole process could not of gone any smoother, I would like to give a special mention to Jo who has been extremely professional, efficient and honest throughout. She has listened to my needs, been on hand to answer any queries any time of the day, and been a joy to deal with, would definitely recommend them for anyone looking to buy or sell a property. Thanks again.PositiveQuality
Tommy · 26 August 2021 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Good evening Mr Hunter, thank you for taking the time to leave such a fantastic review. Jo certainly is a credit to the team and we will be sure to pass your comments on. Good luck with your purchase. Lovelle Grimsby - Sales
★★★★★ 1/5
GoogleWhere too begin with Lovelle, as me and my partner are first time renters we thought we’d give lovelle a try the reviews weren’t great, but we thought we check it out for ourselves. There have been countless problems with the flat. I’ve been promised countless and I mean countless calls back, can safely say I’ve had maybe 2 or 3 calls back from lovelle from March up until the time of writing this review. The calls I’ve had with the company director Sam felt like I was being belittled and not taken seriously. I had too ring up too actually find out we’d got the property we had applied for. Due too all of these circumstances I’ve been under a great deal of stress. It is a shame, it’s actually a real shame we really thought we’d have a really pleasant first time renting experience. But sadly lovelle ruined my expectations on this regard. It’s a shame money is more important than the well-being of tenants. I’d avoid this company like the plague!NegativeResponsiveness, Quality, Professionalism, Value
Leo · 26 August 2021 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Hello Leo, thank you for taking the time to leave us a review, I note that your partner (Maddison Rushforth) has also left a similar review that we have responded to. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond in the public domain allowing readers to have the full information.
You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. when you again called (although you were not living in the property) expressing your concerns, we immediately offered to attend the property that day to fully understand your concerns. You declined this offer and also the offer to attend the next day. We attended two days later (although you tried to cancel this) and were unable to find any evidence of your concerns. That said, we immediately requested the contractor to re-attend and check that all works had been completed correctly whilst also checking for any further issues. In terms of call backs, this is simply not the case, we have returned your calls and tried to engage with yourself and Maddison however you have remained unhappy as we are unable to release you from your tenancy agreement. This is due to you requesting to leave three months into your six month 'assured short hold tenancy' which you are legally obligated to fulfil. Your partner understood this position and explained that you wish to leave Grimsby to return home asap.
We take our responsibilities as a company very seriously and are sad to see your comments here although we do fundamentally disagree with what you have stated. We wish both you and Maddison the very best for the future. Kind regards, Sam
★★★★★ 5/5
GoogleExtremely happy with the service from Kelly and all the team at Lovelle (North Hykeham)
Keep up the good work and thank you !
DennisPositiveProfessionalism
Dennis · 26 August 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank you for your kind words Dennis, its means a lot to the team and Kelly.
★★★★★ 5/5
GoogleWe have recently moved in to a property with Lovelle and the service we have received has been excellent!
They made the move in straightforward, informative and friendly. Since moving in they reply to emails quickly and do there best to resolve issues promptly. Would definitely recommend Lovelle!PositiveResponsiveness, Quality, Professionalism, Value
Ishbel · 26 August 2021 · Lovelle North Hykeham
★★★★★ 5/5
GoogleThis has been a new venture for myself and from the start of enquiring about letting my home it has been an easy transgression. All the staff from the office have been helpful and friendly either chatting on phone or face to face. I would highly recommend Lovelle estate/letting agents for peace of mind in letting your home . Thanks to all the team .PositiveResponsiveness, Professionalism, Value
Lynne · 26 August 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank you for your review, I am happy to hear that you had great service from the lettings team. Ill be sure to let Kelly know.
★★★★★ 5/5
GoogleRecently let out my property with Lovelle. Superb service throughout. Let out within just a few days with everything handled by the agent. Very smooth, professional service and with extremely competitive rates. Would fully recommend Lovelle Estate Agency!PositiveResponsiveness, Quality, Professionalism, Value
Katie · 26 August 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank you for your review, I am happy to hear that you had great service from the lettings team. We are always here to help.
★★★★★ 5/5
GoogleI cannot praise enough the staff at Lovelle. We accepted an offer on my mother's house way back in mid August and eventually completed the sale yesterday. The reasons for the sale taking so long are many and varied, mostly further down the chain. Through the whole process Lovelle were extremely supportive and proactive, the staff clearly cared about the fact that it was a stressful time for us and shared our frustration at the delays in the process. The communication was excellent and the cheerful , understanding manner of the staff was most refreshing.
A special thank you to Tommy Child who was supportive throughout and tied up the loose ends over the last few days.
Efharisto poli Lovelle.PositiveResponsiveness, Quality, Professionalism, Value
Greg · 26 August 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank you for the Review, its so lovely to hear your feedback and that you felt informed and guided through the process. It was truly a pleasure to work for you!
★★★★★ 5/5
GoogleI recently finished a property purchase with Lovelle and really enjoyed the interactions along the way. I was helped by Molly who did a great job of keeping me up to date with any bits of info from the vendors and their solicitors and was super pleasant and easy to talk to.
I've always found phone calls a little scary but it was very easy to just casually talk over things and ask questions with Molly.PositiveResponsiveness
Nintendan · 26 August 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thanks for your Review . We hope you're happy in your new home!
★★★★★ 5/5
GoogleGreat service. Professional and efficient. Nothing was too much trouble and I was kept updated throughout the whole process. Couldn't thank the whole team enough. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Charlotte · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Charlotte, thank you so much for your kind words and saying you would recommend us! It hasnt been easy during Covid , however it has been a complete pleasure to work for you! We wish you the best of luck with your future !
★★★★★ 5/5
GoogleI have been lucky enough to support Lovelles in Gainsborough and North Hykeham for the past year, I find Sarah and her great team to be a joy to work with....a real pleasure and very organized and professional.PositiveQuality, Professionalism
Nigel · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Nigel you are a superstar! Always there to help us and you are incredibly good at your job! Thank you so much for the support!
★★★★★ 5/5
GoogleBeing a Landlord in Gainsborough for a number of years, I have had so many bad experiences from most of the other estate agents, however I can not express the EXCELLENT Service from all of the team at Lovelle's. I certainly wouldn't look to use anyone else in Gainsborough!
Lovelle's should be your first stop off for Sales and LettingsPositiveResponsiveness, Quality, Professionalism, Value
Mark · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Mark, Thank you so so much for your kind words. It was a pleasure to work with you! Keep in touch!
★★★★★ 5/5
GoogleNaomi, and her team acted very well under the current Covid issues in trying to operate the business. Our purchase was rather stressful but all stayed positive and professional until the purchase was over the line. Naomi, kept us informed all the way through the purchase on the ups and downs until finally it was sorted. all very professional.PositiveProfessionalism
Clive · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Patrick, Thank you so much for the great feedback. Although Covid-19 has put a strain onto the entire team, I am glad to hear you found the service professional ! It has been a pleasure working with you!
★★★★★ 5/5
GoogleSuch a lovely, friendly but nevertheless totally professional team. Always on the ball, keeping you up to date with what is happening and always personable. Having recently bought a property through them and also having them take over the letting of the said property they have been so helpful, I could not fault them and would definitely recommend them.PositiveProfessionalism
Valerie · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Valerie, thank you for the feedback with regards to your purchase and then the letting of the property! Its been wonderful to work with you and we look forward to continuing to do so!
★★★★★ 5/5
GoogleI can't recommend lovelles more highly. A professional, friendly and fantastic service. Naomi & her team kept me well informed throughout the whole process. I felt I could trust them and they gave great guidance, especially as it was the first house I had sold, they were really reassuring . Thank you so much for for everything you have done for me.PositiveResponsiveness, Quality, Professionalism, Value
Kay · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Kay, its so lovely to hear your feedback and that you felt informed and guided through the process. It was truly a pleasure to work for you!
★★★★★ 5/5
GoogleSamantha and her team were Attentive and on the ball at all times during protracted negotiations.PositiveResponsiveness, Professionalism
Andrew · 25 August 2021 · Lovelle Humberston
Agent replied · 11 June 2024
Thank you for your kind words Andrew, it is very much appreciated! Samantha
★★★★★ 5/5
GoogleHaving used Estate Agents in Republic of Ireland, London, East Sussex,
Surrey, Lincolnshire & Wales, some of them more than once, in various towns, I feel I have enough experience to voice an opinion of Estate agents in general.
Of the many I have dealt with via buying & selling, Lovelle in Mablethorpe are exemplary in quality of service, as a buyer (in this instance), they have exceeded all my expectations & gone beyond the 'Norm' in the service that they have afforded me.
I would have no hesitation in recommending them if you are looking to buy or sell a property in the Mablethorpe areas.
They are First Class & a pleasure to have dealt with.
Terence Paterson. 15/01/2021PositiveResponsiveness, Quality, Professionalism
The · 24 August 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you so much Mr Paterson, it’s been a pleasure to be of assistance
★★★★★ 5/5
GoogleCant recomend highly enough!!! I had quite a tricky sale with my home which took longer than expected but Cindy went above and beyond to get things sorted out . She put many hours in to my sale and is super friendly and helpful and was always at the end of the phone when I needed to speak to her ! 5 star service all round , and if I ever need to sell again I will definitely be using lovellsPositiveResponsiveness, Quality, Professionalism, Value
Lynsey · 24 August 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you Lynsey, I hope you’ll be settled soon in your new home..
★★★★★ 2/5
GoogleRating only, no written review.
Kristina · 22 June 2021 · Lovelle North Hykeham
★★★★★ 5/5
GoogleMe and my partner recently rented our first property from Lovelle and the process was seamless. From viewing to get the keys, they were incredibly informative and helpful. Would highly recommend anyone looking to rent to go to them!PositiveResponsiveness, Quality, Professionalism, Value
Lauren · 22 June 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank your for your review, glad to hear the process was smooth for you and I hope you are enjoying your new home.
★★★★★ 1/5
GoogleAs a seller I have found Lovelle on the forum at North Hykeham to be extremely poor, especially with lack of communication as they promised to update us fortnightly and never did. I had to make all the contact and chasing up myself. Emails went unanswered halfway through a conversation with them etc etc. They have demonstrated absolutely zero sales skills over the 8 months we were with them and got us less than 10 viewings that whole time when similar properties close to us were marketed and sold within £4000 of ours so they can't say we were overpriced. This is a prime example of an agent that will advertise your property on Zoopla and Rightmove and sit back and wait for enquiries to come in rather than actually being able to demonstrate they are doing any work or anything different to try and find you a buyer. Now we've asked to come off the market, they are refusing to take the online adverts down for 28 days as per their daft contract. We are not having any more viewings, yet they insist on keeping the property advertised for a month which is just petty. If you're a seller, you'd be better off seeking out a professional and experienced no B/S agent rather than Lovelle North Hykeham.
(Edit) after having to threaten a complaint to the property ombudsman they have agreed to remove our listing.
Mathew · 22 June 2021 · Lovelle North Hykeham
★★★★★ 1/5
GoogleShocking client service and communication. I am a buyer and have had 2 really poor experiences of the Hykeham office. First experience I booked to see a property. The young chap showing us around showed up late without an apology. I left him with 3 questions to come back to me on. He never did and when someone phoned me to ask how I got on I told them about the 3 questions and was promised a call back...none came so I gave up on that property. Next experience I put an offer in on a property and waited a week for a reply. In the end I had to call them again only to be told that they had had to pass my enquiry to the previous agent as I had viewed it with them. When I asked why no one had bothered to call me to let me know what was going on they didn't have an answer. If you have people interested in properties you are selling surely you do everything in your power to keep them interested but no they don't care. When I sell my property I will not entrust it to them as I have no faith in them to actually treat the potential buyers properly. My advice is please think twice about using them to sell your home.NegativeResponsiveness
David · 22 June 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Dear Mr Martin, We are very sorry for the delay in responding to your review, however we have taken some time to investigate this matter thoroughly. We are sorry to hear that you are disappointed in our service and communication. However you were previously introduced by another agent, which you viewed the property with. Unfortunately you never viewed with ourselves. For this reason your offer had to go through the other agent as they originally introduced you. We apologise if you felt like this wasn’t communicated well and have taken your feedback on board.
★★★★★ 5/5
GoogleThe lettings team at Lovelle's are brilliant. They take all the stress out of renting my property right from finding and vetting a tenant through to collecting the rent. I am confident that my tenants feel well looked after too as they know that they have someone to contact if they need assistance. Would fully recommend the full tenant management service to all landlords.PositiveProfessionalism
Sarah · 22 June 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank you so much for your 5 Star review it means so much to the staff knowing they are appreciated as they are all very passionate about providing a great service
★★★★★ 5/5
GoogleRating only, no written review.
Fiona · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Thank you so much for the review Fiona!
★★★★★ 3/5
GoogleRating only, no written review.
Chris · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Chris, Thank you for the Google rating. We would love your feedback on how you feel we could achieve a 5-Star Review! Please do get in touch on 01427 614018.
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