Lovelle estate agents in Grimsby, Gainsborough, Lincoln and 9 more

Hello, thank you for taking the time to leave us a review. We'd really love the opportunity to understand how we could have improved your experience with us. We take all customer feedback very seriously as we want every customer to have the best possible experience. If you could call the office to discuss, that would be great. Many thanks.

Thank you so much Robert for the feedback, we really appreciate you taking the time to leave us a review and are pleased that we were able to help you secure your new home. Best wishes, Lettings

Hello Mollie, thank you for taking the time to leave us a review. As with the below review that was left at the same time as yours, we have been unable to find you as either a current or past customer or enquiry on our systems (we have 7 years of records). We would love to understand more about how we can improve our service if you could take the time please to either call or email this through to us then it will be made a priorty. We look forward to hearing from you.

Thank you so much for the review :)!

Thank you Ian for taking the time to leave a lovely review. As always it's a pleasure acting for you whether that be on behalf of a sale or purchase. Speak soon, the sales team.

Thank you for taking the time to review our services ! Lovelle

Hello Danny, thank you for taking the time to leave a review. Having looked through our records, I am unable to find you listed as a tenant (from your user name here) and if you could call the office on 01472 500700 to discuss then we may be able to help. I must stress that we do take customer feedback very seriously and this will be acted upon if you are able to provide the feedback or alternatively, please do email the issue to: lettings@lovelle.co.uk. We have recently introduced an online system for reporting any issues or repairs that allows greater communication to all parties and for you to see the progress that is being made. We’ve had great feedback on this so when we are able to talk, we will happily guide you through the process. Kind regards, Sam - Lovelle Lettings

Thank you for taking the time to leave a review, Carol. Both the sales and lettings team wish you luck in your new home and please do contact us if you need any help in the future!

Good morning David, thank you for taking the time to leave us a review. I'm sorry to see that this has not met your expectations as we take customer service very seriously. Would it be possible to discuss this over the phone so that I can understand more and may be able to help? Tel 01472 500700. Kind regards, Sam

Thank you for leaving such a fantastic review!

Thank you so much for taking the time to leave us a review Dale, its really appreciated! Kind regards, Sam

Good Morning Mr Stokoe , Thank you so much for taking the time to leave such fab feedback. Jo is a credit to the team and we will be sure to pass on your comments. Congratulations on your recent sale, we’re glad we was able to obtain a great price in such a short space of time. Lovelle Sales Team

Thank you for taking the time to leave a review, we really do appreciate it. We will be sure to pass your comments on to Joanne.

Thank you for taking the time to review our services, we will be sure to pass your comments on to Emily. Lovelle Lettings Team

Good morning Jon, Thank you for taking the time to leave such wonderful feedback! We will be sure you pass your comments onto Holly. In the meantime, we wish you every luck with your ongoing purchase. Lovelle Sales Team

Hello Harry, thank you for taking the time to review us! We can't wait for your next purchase through Lovelle. Thank you, Lovelle Sales Team

Thank you so much for leaving a review!

We agree, Emily is a star! Thank you for taking the time to review. Lovelle Lettings Team

Hello Maddison, thank you for taking the time to leave us a review, I note that your partner has also left a similar review. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond formally whilst the public then have the opportunity to reflect on the entire situation. You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. When you raised your concerns regarding your health, we immediately offered to attend the property that day as we deemed this to be an urgent priority (which was declined) and then offered to attend the following day with the council inspector, which you declined. We then rebooked for the following day (although you again tried to cancel). After attending the property we requested further works be investigated/works completed to be re-checked to give you piece of mind although there was not evidence of the issues described. Your comment regarding the property causing illness is rather defamatory as you live in a block of flats where the majority of the tenants have lived for a number of years and a no such issue has ever been raised. In terms of your tenancy, you signed a six month tenancy agreement and requested to leave at month 3. We discussed this with the property owner who declined your request and explained to you that you are contractually obligated to fulfil the initial 6 month period in terms of rent, bills and council tax. Maddison you understood this position and we agreed that once the flat had been cleared that we would meet you at the property for you final 'check out' inspection. On our call you explained that this was fine and that you wished to move back home as quickly as possible. As a company we take absolute pride in our honest and transparent approach with every customer so we are incredibly disappointed to see your comments here however, as an agency we have gone above and beyond to try to help you. We do wish you and your partner luck with you next property, Kind regards, Sam

Good evening Joe, thank you for raising your concerns. With you referring to us as Lovelle Bacons, this incident must have been some time ago as we no longer trade as this, it’s been just Lovelle since the new owners took over and rebranded the company some time ago now. Never the less we welcome feedback so we can continue to improve our service. We have changed our structure completely in house since the handover so whilst we cannot change the past and we are deeply sorry you feel they way you do, you should never receive this service from us again. We pride ourselves on providing an exceptional service to our customers whilst going above and beyond to exceed expectations. Once again, thank you for taking the time to provide some feedback. Lovelle Lettings

Good evening Ms Steel, thank you for taking the time to review our services, we really do appreciate the feedback. We Will pass on your lovely feedback to both Chelsey and Holly. From everyone in the sales team, we wish you luck in your new home. Lovelle sales team

Good evening Mr Faulkner , thank you for taking the time to leave a review. We will be sure to pass your feedback onto our Lettings team and we wish you the best of luck in your new home!