Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleRude when you can finally get a hold of anyone there or just straight up ignorant, Will quite happily lie to your face and need any work doing good luck getting that from these lot.NegativeResponsiveness, Quality, Professionalism, Value
Dan · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Danny, thank you for taking the time to leave a review. Having looked through our records, I am unable to find you listed as a tenant (from your user name here) and if you could call the office on 01472 500700 to discuss then we may be able to help. I must stress that we do take customer feedback very seriously and this will be acted upon if you are able to provide the feedback or alternatively, please do email the issue to: lettings@lovelle.co.uk. We have recently introduced an online system for reporting any issues or repairs that allows greater communication to all parties and for you to see the progress that is being made. We’ve had great feedback on this so when we are able to talk, we will happily guide you through the process. Kind regards, Sam - Lovelle Lettings
★★★★★ 5/5
GoogleVery helpful staff. Always willing to help with anything. Would highly recommend Lovelle service.PositiveResponsiveness, Quality, Professionalism
Vika · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to review our services !
Lovelle
★★★★★ 1/5
GoogleI have been waiting for a reply from Letting management for months. No point phoning. They don't call back even when they guarantee you they will be in touch. Emails don't get a reply either.NegativeResponsiveness
Ann · 21 December 2021 · Lovelle Grimsby Lettings
★★★★★ 5/5
GoogleI found the whole team friendly , professional and extremely helpful . And a special thank you to Emily , for going above and beyond , to meet my requirements .
Carol · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave a review, Carol. Both the sales and lettings team wish you luck in your new home and please do contact us if you need any help in the future!
★★★★★ 1/5
GoogleVery poor and little or no help when trying to find a flat to rent. Viewing times are in the daytime and few and far between. Viewings are cancelled at the very last minute. Information is promised and does not materialise.NegativeQuality, Professionalism
David · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good morning David, thank you for taking the time to leave us a review. I'm sorry to see that this has not met your expectations as we take customer service very seriously. Would it be possible to discuss this over the phone so that I can understand more and may be able to help? Tel 01472 500700. Kind regards, Sam
★★★★★ 5/5
GoogleFriendly and helpful service. They always call you back quickly if you leave a mesaage which is not my usual expereince with estate agents.PositiveResponsiveness, Professionalism
Daneil · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to review our services Mr Flipper, we pride ourselves of providing the very best levels of service so it makes us proud when we see our team delivering on our promises.
Lovelle Sales Team
★★★★★ 5/5
GoogleVery friendly and helpful staff. Always willing to help with anything. Would highly recommend their service. Joanne always very professional and happy to answer any questions we may have had.PositiveQuality, Professionalism
Elizabeth · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for leaving such a fantastic review!
★★★★★ 5/5
GoogleAfter bad experiences with other letting agents in the past I've got nothing but good things to say about Lovelle,quick at responding to emails and resolving any issues raised,very professional and on the ball,would highly recommend to anyone,also Special thanks to Emily Davie for sorting everything out prior to moving in and helping us settle into our new homePositiveResponsiveness, Quality, Professionalism
Dale · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you so much for taking the time to leave us a review Dale, its really appreciated! Kind regards, Sam
★★★★★ 5/5
Google"Under promised and massively over-delivered springs to mind!!
I never write reviews but felt compelled to give my account on how professional and seamless the service I received from Lovells and mainly Jo Gerrard in selling my house recently.
Communications were clear and precise and paperwork to a minimum, viewings were very well organised and as a vendor, I felt my best interests were a priority. I was given best advice on price and how to pitch the house, I had specific circumstances and my needs were met very professionally.
Pleased to say my property sold in less than a week and I achieved 5% more than I was expecting.
Would highly recommend their services.
Awesome work Jo/Lovells!PositiveResponsiveness, Quality, Professionalism, Value
R · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good Morning Mr Stokoe ,
Thank you so much for taking the time to leave such fab feedback. Jo is a credit to the team and we will be sure to pass on your comments. Congratulations on your recent sale, we’re glad we was able to obtain a great price in such a short space of time.
Lovelle Sales Team
★★★★★ 5/5
GoogleIn the process of purchasing a house, for the first time on my own. Joanne Gerrard has been polite, Professional and responsive to answer my queries/questions.PositiveProfessionalism
Lynn · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave a review, we really do appreciate it. We will be sure to pass your comments on to Joanne.
★★★★★ 5/5
GoogleHonestly, the best estate agent experience i've ever had. Team are responsive and work hard for the sale - would and have recommended to many friends and family locally.PositiveResponsiveness, Professionalism
Liza · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hi Liza, thank you so much for taking the time to leave this fantastic review, we will be sure to pass the positive comments onto our sales team.
Lovelle Sales Team
★★★★★ 1/5
GoogleApplied for several properties in cleethorpes area, we will put you on the list for viewing, three days property is let with absolutely no contact for a viewing. Reason? Am disabled and unable to work!!!!! Disgusting work practicesNegativeProfessionalism
Dreemi · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave us a review and I would like to clarify our processes here. We use an online booking system for people to register and view properties. We currently have a number that are not yet ready to view due to either having works or still being tenanted therefore once you are registered, we keep in touch via text and phone. We are experiencing a very high demand for our properties currently and this system allows us to communicate with all interested parties. Once a property is ready to view then all interested parties are notified at the same time and are then able to book a day/time to view a property. We do not allow people to apply for a tenancy without the property being viewed first as this helps to keep our process fair and transparent. Therefore I will politely disagree on your point that you have 'applied for several properties' as this will not have been the case.
We'd love to help you find a new property and if you can call the office then we'll take a look at your requirements and see which properties may match your needs. Kind regards, Lovelle Lettings
★★★★★ 5/5
GoogleI attended a viewing by Joanne Gerrard and was very impressed. She had good knowledge of the property and answered all my questions. She was friendly but professional and I would be very pleased to have further viewings with her!
Natalie · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Natalie, thank you for reviewing our services. Joanne is a valued member of the team and we will be sure to pass your comments on.
Lovelle Sales
★★★★★ 5/5
GoogleI am very much satisfied with the Lovelle's team who are very professional and as a landlord am happy that the property is maintained by capable hands. I once again thank Emily and the entire team, I'm sure this can't be achieved without the entire team working together. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Murali · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to review our services, we will be sure to pass your comments on to Emily.
Lovelle Lettings Team
★★★★★ 5/5
GoogleDealt with Holly. I was only in Grimsby for 3 days, after initial viewing decided I wanted a 2nd look and Holly was very accommodating arranging access within a couple of hours of asking.
Great communication and easy to deal with she has helped every way possible.
Thanks for a your help Holly, hope to de with again 😊
Jon · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good morning Jon, Thank you for taking the time to leave such wonderful feedback! We will be sure you pass your comments onto Holly. In the meantime, we wish you every luck with your ongoing purchase.
Lovelle Sales Team
★★★★★ 5/5
GoogleRecently purchased a property through the Lovelle Grimsby Team. It was a pleasure to deal with them. I was kept informed of progress throughout the purchase. All the staff are very friendly and are happy to help with any query. Would definitely recommend!PositiveResponsiveness, Professionalism
Harry · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Harry, thank you for taking the time to review us! We can't wait for your next purchase through Lovelle. Thank you, Lovelle Sales Team
★★★★★ 5/5
GoogleLovelle have managed my properties for many years, very proffessional, good friendly constuctive conversations with regards to business, they look after the tennent as well as the landlord, Very fair. Thank you Lucy, Wendy and the team.
When looking to sell a property Lewis was very helpful.
Thank you all for an enjoyable experience!PositiveResponsiveness, Quality, Professionalism, Value
Tezzer · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you so much for leaving a review!
★★★★★ 5/5
GoogleWe would like to say a big thank you to the Lovelle team. Lewis viewed our property at 3pm and had it on rightmove at 5.30pm !! Our sales negotiator was Holly, who throughout was friendly, professional and helpful. I would strongly recommend Lewis, Holly and the team at Lovelles. Thank you againPositiveResponsiveness, Quality, Professionalism
Pete · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hi Pete , thank you for taking the time to review our Grimsby team. We will be sure to pass your comments on to the team. Lovelle Sales
★★★★★ 5/5
GoogleEmily was and is an absolute star! Very professional and responsive from the first day she responded to my query on a house to let. I am really appreciative of the help, kindness and professionalism you have shown. I wouldn't recommend Lovelle lettings any higher!! Brilliant service especially from Emily the star!!!!1PositiveResponsiveness, Quality, Professionalism, Value
Beverlyne · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
We agree, Emily is a star! Thank you for taking the time to review.
Lovelle Lettings Team
★★★★★ 5/5
GoogleI have just completed a sale. James was a tower of strength during the most appalling service given by the purchasers's solicitors.
It took 6 months to drag this sale over the line and James was there, even through a family crisis.
Thank you James and Holly and well done.
AWPositiveResponsiveness, Professionalism
Adam · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave this glowing review. We have passed your comments onto the sales team and they was overjoyed with your comments.
Thank you,
Lovelle Sales Team
★★★★★ 1/5
GoogleCurrently renting with this agency and the communication is appalling. Been waiting for call back numerous times never got one. Been expecting to receive a letter but yet again never received one. Currently not even in the property due to it causing health issues and even though we’re happy to provide a doctors notes proving the flats caused me to be in hospital we’ve been told we’re not allowed to leave the tenancy and apparently the flats ‘fine’. Sam who is the director has spoken down to us many times only really seemed bothered when we said they could keep the money we paid upfront. Will happily be taking legal action because everyone here just doesn’t care or listen unless money is involved. Also apparently sent our letter to the landlord then turned round and said they know he’ll say no so haven’t bothered🤔. If you want to be lied to and made ill go with lovelle.👍🏻
Maddison · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Maddison, thank you for taking the time to leave us a review, I note that your partner has also left a similar review. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond formally whilst the public then have the opportunity to reflect on the entire situation. You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. When you raised your concerns regarding your health, we immediately offered to attend the property that day as we deemed this to be an urgent priority (which was declined) and then offered to attend the following day with the council inspector, which you declined. We then rebooked for the following day (although you again tried to cancel). After attending the property we requested further works be investigated/works completed to be re-checked to give you piece of mind although there was not evidence of the issues described. Your comment regarding the property causing illness is rather defamatory as you live in a block of flats where the majority of the tenants have lived for a number of years and a no such issue has ever been raised.
In terms of your tenancy, you signed a six month tenancy agreement and requested to leave at month 3. We discussed this with the property owner who declined your request and explained to you that you are contractually obligated to fulfil the initial 6 month period in terms of rent, bills and council tax. Maddison you understood this position and we agreed that once the flat had been cleared that we would meet you at the property for you final 'check out' inspection. On our call you explained that this was fine and that you wished to move back home as quickly as possible.
As a company we take absolute pride in our honest and transparent approach with every customer so we are incredibly disappointed to see your comments here however, as an agency we have gone above and beyond to try to help you. We do wish you and your partner luck with you next property, Kind regards, Sam
★★★★★ 1/5
GoogleTried renting with lovelle Bacons, constantly felt like I was left out of the loop. They never returned the phone calls they said they would and never updated me when something happened with my application. It felt like they didn’t want me to actually get a property through them.
Would not recommend unless you want to be let down and constantly confused as to what’s going on.
Joe · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good evening Joe, thank you for raising your concerns. With you referring to us as Lovelle Bacons, this incident must have been some time ago as we no longer trade as this, it’s been just Lovelle since the new owners took over and rebranded the company some time ago now. Never the less we welcome feedback so we can continue to improve our service. We have changed our structure completely in house since the handover so whilst we cannot change the past and we are deeply sorry you feel they way you do, you should never receive this service from us again. We pride ourselves on providing an exceptional service to our customers whilst going above and beyond to exceed expectations.
Once again, thank you for taking the time to provide some feedback.
Lovelle Lettings
★★★★★ 5/5
GoogleAmazing service throughout the full duration of buying our first property, Holly managed to find us a perfect home that ticked every box. Would 110% recommend Holly and the team at Lovelle. Thanks guys
Bradley · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you, Bradley
★★★★★ 5/5
GoogleHad a great experience working with Jo at Lovelle, it has been refreshing to have somebody be proactive and keeping us up to date when purchasing a house in the local area at this competitive time! Jo has been very helpful and patient throughout the process. Thank you!PositiveResponsiveness
Ian · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for leaving this fantastic review! Joanne truly is a valued member of the team and we are proud to see our staff providing services levels that our customers have come to expect. Congratulations on your recent purchase!
Thank you,
Lovelle Sales Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
