5/5
Good
Agent replied Β· 21 June 2024
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Trusted Agent profile Β· Lincolnshire and North Lincolnshire
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1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
5/5
Good
Thank you for your feedback.
5/5
Recently sold my house (within 1 week!) through lovelles and now currently in the process of buying another through them. Extremely happy with the service received from Tommy and the rest of the team! Nothing has been too much trouble and communication has been brilliant. Highly recommend this estate agent! Katie π β¦
Wow! Thank you so much for this fantastic feedback. This has been fed back to the team and it is really appreciated! This means the world when we are in challenging times!
1/5
Rating only, no written review.
3/5
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5/5
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4/5
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3/5
About average
1/5
Did not keep to contract
5/5
Very helpful staff. Highly recommend.
1/5
Arranged a viewing but cancelled it having called me wrong name and got the wrong time. Wouldn't discuss offer and hung up.
Mr Grace, I understand your disappointment and inconvenience, having your viewing cancelled. As I explained in my email we had received multiple offers over the asking price on the property and our clients decision was to cease further viewings. I sincerely wish you the greatest success in purchasing a property in our area, in the very near future.
5/5
Absolutely first class service. Excellent communication and positive support from Tom. Highly recommend for sales.
Eleanor thank you so much for our 5 star review π β¦
5/5
We could not have been treated better, the whole Office worked to help us towards renting our new home. The Staff were always available to help with every little detail, they rearranged their schedule around us to help show us around the property, and answer our every question. We cannot recommend them highly enough. We were kept informed through every step of the process, and in no time at all, here we are, signing the contract. We move in next month. Thank you so much Lovelle for making this such a pleasurable experience.
5/5
Kept informed throughout, always there to help either phone or drop in. Made a stressful time bearable.PositiveProfessionalism
4/5
When staff were asked questions tried their best to get answer considering the communication problems with the seller. If Sarah was not available Chris would find time to help.PositiveQuality, Professionalism
5/5
The property photos were excellent and Chris also sold the house for a higher price than I thought possible. Sarah provide great customer care and was quick to to respond to any enquires. Overall Lovelle exceeded my expectation and I have no hesitation in highly recommending the team at the Market Rasen office.PositiveResponsiveness, Professionalism
5/5
Rating only, no written review.
Thank you for taking the time to review our services. Lewis Director
3/5
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4/5
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3/5
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4/5
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5/5
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5/5
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4/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.
2024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.
Negotiator Awards by year, 2017 to 20192019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.