★★★★★ 5/5
GoogleAfter bad experiences with other letting agents in the past I've got nothing but good things to say about Lovelle,quick at responding to emails and resolving any issues raised,very professional and on the ball,would highly recommend to anyone,also Special thanks to Emily Davie for sorting everything out prior to moving in and helping us settle into our new homePositiveResponsiveness, Quality, Professionalism
Dale · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you so much for taking the time to leave us a review Dale, its really appreciated! Kind regards, Sam
★★★★★ 5/5
Google"Under promised and massively over-delivered springs to mind!!
I never write reviews but felt compelled to give my account on how professional and seamless the service I received from Lovells and mainly Jo Gerrard in selling my house recently.
Communications were clear and precise and paperwork to a minimum, viewings were very well organised and as a vendor, I felt my best interests were a priority. I was given best advice on price and how to pitch the house, I had specific circumstances and my needs were met very professionally.
Pleased to say my property sold in less than a week and I achieved 5% more than I was expecting.
Would highly recommend their services.
Awesome work Jo/Lovells!PositiveResponsiveness, Quality, Professionalism, Value
R · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good Morning Mr Stokoe ,
Thank you so much for taking the time to leave such fab feedback. Jo is a credit to the team and we will be sure to pass on your comments. Congratulations on your recent sale, we’re glad we was able to obtain a great price in such a short space of time.
Lovelle Sales Team
★★★★★ 5/5
GoogleIn the process of purchasing a house, for the first time on my own. Joanne Gerrard has been polite, Professional and responsive to answer my queries/questions.PositiveProfessionalism
Lynn · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave a review, we really do appreciate it. We will be sure to pass your comments on to Joanne.
★★★★★ 5/5
GoogleHonestly, the best estate agent experience i've ever had. Team are responsive and work hard for the sale - would and have recommended to many friends and family locally.PositiveResponsiveness, Professionalism
Liza · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hi Liza, thank you so much for taking the time to leave this fantastic review, we will be sure to pass the positive comments onto our sales team.
Lovelle Sales Team
★★★★★ 1/5
GoogleApplied for several properties in cleethorpes area, we will put you on the list for viewing, three days property is let with absolutely no contact for a viewing. Reason? Am disabled and unable to work!!!!! Disgusting work practicesNegativeProfessionalism
Dreemi · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave us a review and I would like to clarify our processes here. We use an online booking system for people to register and view properties. We currently have a number that are not yet ready to view due to either having works or still being tenanted therefore once you are registered, we keep in touch via text and phone. We are experiencing a very high demand for our properties currently and this system allows us to communicate with all interested parties. Once a property is ready to view then all interested parties are notified at the same time and are then able to book a day/time to view a property. We do not allow people to apply for a tenancy without the property being viewed first as this helps to keep our process fair and transparent. Therefore I will politely disagree on your point that you have 'applied for several properties' as this will not have been the case.
We'd love to help you find a new property and if you can call the office then we'll take a look at your requirements and see which properties may match your needs. Kind regards, Lovelle Lettings
★★★★★ 5/5
GoogleI attended a viewing by Joanne Gerrard and was very impressed. She had good knowledge of the property and answered all my questions. She was friendly but professional and I would be very pleased to have further viewings with her!
Natalie · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Natalie, thank you for reviewing our services. Joanne is a valued member of the team and we will be sure to pass your comments on.
Lovelle Sales
★★★★★ 5/5
GoogleI am very much satisfied with the Lovelle's team who are very professional and as a landlord am happy that the property is maintained by capable hands. I once again thank Emily and the entire team, I'm sure this can't be achieved without the entire team working together. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Murali · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to review our services, we will be sure to pass your comments on to Emily.
Lovelle Lettings Team
★★★★★ 5/5
GoogleDealt with Holly. I was only in Grimsby for 3 days, after initial viewing decided I wanted a 2nd look and Holly was very accommodating arranging access within a couple of hours of asking.
Great communication and easy to deal with she has helped every way possible.
Thanks for a your help Holly, hope to de with again 😊
Jon · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good morning Jon, Thank you for taking the time to leave such wonderful feedback! We will be sure you pass your comments onto Holly. In the meantime, we wish you every luck with your ongoing purchase.
Lovelle Sales Team
★★★★★ 5/5
GoogleRecently purchased a property through the Lovelle Grimsby Team. It was a pleasure to deal with them. I was kept informed of progress throughout the purchase. All the staff are very friendly and are happy to help with any query. Would definitely recommend!PositiveResponsiveness, Professionalism
Harry · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Harry, thank you for taking the time to review us! We can't wait for your next purchase through Lovelle. Thank you, Lovelle Sales Team
★★★★★ 5/5
GoogleLovelle have managed my properties for many years, very proffessional, good friendly constuctive conversations with regards to business, they look after the tennent as well as the landlord, Very fair. Thank you Lucy, Wendy and the team.
When looking to sell a property Lewis was very helpful.
Thank you all for an enjoyable experience!PositiveResponsiveness, Quality, Professionalism, Value
Tezzer · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you so much for leaving a review!
★★★★★ 5/5
GoogleWe would like to say a big thank you to the Lovelle team. Lewis viewed our property at 3pm and had it on rightmove at 5.30pm !! Our sales negotiator was Holly, who throughout was friendly, professional and helpful. I would strongly recommend Lewis, Holly and the team at Lovelles. Thank you againPositiveResponsiveness, Quality, Professionalism
Pete · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hi Pete , thank you for taking the time to review our Grimsby team. We will be sure to pass your comments on to the team. Lovelle Sales
★★★★★ 5/5
GoogleEmily was and is an absolute star! Very professional and responsive from the first day she responded to my query on a house to let. I am really appreciative of the help, kindness and professionalism you have shown. I wouldn't recommend Lovelle lettings any higher!! Brilliant service especially from Emily the star!!!!1PositiveResponsiveness, Quality, Professionalism, Value
Beverlyne · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
We agree, Emily is a star! Thank you for taking the time to review.
Lovelle Lettings Team
★★★★★ 5/5
GoogleI have just completed a sale. James was a tower of strength during the most appalling service given by the purchasers's solicitors.
It took 6 months to drag this sale over the line and James was there, even through a family crisis.
Thank you James and Holly and well done.
AWPositiveResponsiveness, Professionalism
Adam · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave this glowing review. We have passed your comments onto the sales team and they was overjoyed with your comments.
Thank you,
Lovelle Sales Team
★★★★★ 1/5
GoogleCurrently renting with this agency and the communication is appalling. Been waiting for call back numerous times never got one. Been expecting to receive a letter but yet again never received one. Currently not even in the property due to it causing health issues and even though we’re happy to provide a doctors notes proving the flats caused me to be in hospital we’ve been told we’re not allowed to leave the tenancy and apparently the flats ‘fine’. Sam who is the director has spoken down to us many times only really seemed bothered when we said they could keep the money we paid upfront. Will happily be taking legal action because everyone here just doesn’t care or listen unless money is involved. Also apparently sent our letter to the landlord then turned round and said they know he’ll say no so haven’t bothered🤔. If you want to be lied to and made ill go with lovelle.👍🏻
Maddison · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Maddison, thank you for taking the time to leave us a review, I note that your partner has also left a similar review. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond formally whilst the public then have the opportunity to reflect on the entire situation. You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. When you raised your concerns regarding your health, we immediately offered to attend the property that day as we deemed this to be an urgent priority (which was declined) and then offered to attend the following day with the council inspector, which you declined. We then rebooked for the following day (although you again tried to cancel). After attending the property we requested further works be investigated/works completed to be re-checked to give you piece of mind although there was not evidence of the issues described. Your comment regarding the property causing illness is rather defamatory as you live in a block of flats where the majority of the tenants have lived for a number of years and a no such issue has ever been raised.
In terms of your tenancy, you signed a six month tenancy agreement and requested to leave at month 3. We discussed this with the property owner who declined your request and explained to you that you are contractually obligated to fulfil the initial 6 month period in terms of rent, bills and council tax. Maddison you understood this position and we agreed that once the flat had been cleared that we would meet you at the property for you final 'check out' inspection. On our call you explained that this was fine and that you wished to move back home as quickly as possible.
As a company we take absolute pride in our honest and transparent approach with every customer so we are incredibly disappointed to see your comments here however, as an agency we have gone above and beyond to try to help you. We do wish you and your partner luck with you next property, Kind regards, Sam
★★★★★ 1/5
GoogleTried renting with lovelle Bacons, constantly felt like I was left out of the loop. They never returned the phone calls they said they would and never updated me when something happened with my application. It felt like they didn’t want me to actually get a property through them.
Would not recommend unless you want to be let down and constantly confused as to what’s going on.
Joe · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good evening Joe, thank you for raising your concerns. With you referring to us as Lovelle Bacons, this incident must have been some time ago as we no longer trade as this, it’s been just Lovelle since the new owners took over and rebranded the company some time ago now. Never the less we welcome feedback so we can continue to improve our service. We have changed our structure completely in house since the handover so whilst we cannot change the past and we are deeply sorry you feel they way you do, you should never receive this service from us again. We pride ourselves on providing an exceptional service to our customers whilst going above and beyond to exceed expectations.
Once again, thank you for taking the time to provide some feedback.
Lovelle Lettings
★★★★★ 5/5
GoogleAmazing service throughout the full duration of buying our first property, Holly managed to find us a perfect home that ticked every box. Would 110% recommend Holly and the team at Lovelle. Thanks guys
Bradley · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you, Bradley
★★★★★ 5/5
GoogleHad a great experience working with Jo at Lovelle, it has been refreshing to have somebody be proactive and keeping us up to date when purchasing a house in the local area at this competitive time! Jo has been very helpful and patient throughout the process. Thank you!PositiveResponsiveness
Ian · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for leaving this fantastic review! Joanne truly is a valued member of the team and we are proud to see our staff providing services levels that our customers have come to expect. Congratulations on your recent purchase!
Thank you,
Lovelle Sales Team
★★★★★ 5/5
GoogleProfessional and efficient service in helping us purchase our property. In particular Chelsey and Holly were really helpful, kept things running smoothly and communicated regularly with us. We dealt with Chelsey originally then Holly ensured everything continued seamlessly. Great service.PositiveResponsiveness, Quality, Professionalism
Julie · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good evening Ms Steel, thank you for taking the time to review our services, we really do appreciate the feedback. We Will pass on your lovely feedback to both Chelsey and Holly.
From everyone in the sales team, we wish you luck in your new home.
Lovelle sales team
★★★★★ 5/5
GoogleWe have recently completed a tenancy agreement with Lovelle’s. Every member of staff has been positive and friendly, all our questions (email and phone) were answered fully and promptly.
It’s obviously a busy office but we’ve always been able to speak to whoever we needed to.
Their advice regarding the whole process was invaluable.
John · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good evening Mr Faulkner , thank you for taking the time to leave a review. We will be sure to pass your feedback onto our Lettings team and we wish you the best of luck in your new home!
★★★★★ 1/5
GoogleWhere too begin with Lovelle, as me and my partner are first time renters we thought we’d give lovelle a try the reviews weren’t great, but we thought we check it out for ourselves. There have been countless problems with the flat. I’ve been promised countless and I mean countless calls back, can safely say I’ve had maybe 2 or 3 calls back from lovelle from March up until the time of writing this review. The calls I’ve had with the company director Sam felt like I was being belittled and not taken seriously. I had too ring up too actually find out we’d got the property we had applied for. Due too all of these circumstances I’ve been under a great deal of stress. It is a shame, it’s actually a real shame we really thought we’d have a really pleasant first time renting experience. But sadly lovelle ruined my expectations on this regard. It’s a shame money is more important than the well-being of tenants. I’d avoid this company like the plague!NegativeResponsiveness, Quality, Professionalism, Value
Leo · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hello Leo, thank you for taking the time to leave us a review, I note that your partner (Maddison Rushforth) has also left a similar review that we have responded to. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond in the public domain allowing readers to have the full information.
You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. when you again called (although you were not living in the property) expressing your concerns, we immediately offered to attend the property that day to fully understand your concerns. You declined this offer and also the offer to attend the next day. We attended two days later (although you tried to cancel this) and were unable to find any evidence of your concerns. That said, we immediately requested the contractor to re-attend and check that all works had been completed correctly whilst also checking for any further issues. In terms of call backs, this is simply not the case, we have returned your calls and tried to engage with yourself and Maddison however you have remained unhappy as we are unable to release you from your tenancy agreement. This is due to you requesting to leave three months into your six month 'assured short hold tenancy' which you are legally obligated to fulfil. Your partner understood this position and explained that you wish to leave Grimsby to return home asap.
We take our responsibilities as a company very seriously and are sad to see your comments here although we do fundamentally disagree with what you have stated. We wish both you and Maddison the very best for the future. Kind regards, Sam
★★★★★ 5/5
GoogleI have recently agreed to a purchase of a house with the help of lovelle’s estate agent, I have to say the whole process could not of gone any smoother, I would like to give a special mention to Jo who has been extremely professional, efficient and honest throughout. She has listened to my needs, been on hand to answer any queries any time of the day, and been a joy to deal with, would definitely recommend them for anyone looking to buy or sell a property. Thanks again.PositiveQuality
Tommy · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Good evening Mr Hunter, thank you for taking the time to leave such a fantastic review. Jo certainly is a credit to the team and we will be sure to pass your comments on. Good luck with your purchase. Lovelle Grimsby - Sales
★★★★★ 5/5
Googlerecently purchased a property through Lovelle Bacons. The purchase was not straight forward and at times complicated and very stressful. I however cannot fault any service received by the staff in the Grimsby estate agency team. They went above and beyond to ensure that the sale progressed as smoothly as it could , and always responded to queries quickly , and chased solicitors for outcomes on our behalf, updating us every step of the way. Particular thanks to James and Sue who worked on our purchase. Top customer service and professional every step of the way, nothing seemed too much ,Thank you so much.
Edit October 2021 ... Worked with the team at lovelle again recently for a house sale. Amazing service again, will definitely use in the future i wouldn't even approach a different estate agent. Fantastic team who can't do enough for you
Sally · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for comments. That is much appreciated.
★★★★★ 5/5
GoogleLovelle's sold our house in Grimsby, we had a few quotes from agents that were better known to us but with totally the wrong attitude but these guys from the start made us feel like they knew how to look after their clients. 3 days our house was on the market when they secured a full asking price offer from amazing purchasers. I would highly recommend using them to everyone.PositiveResponsiveness, Quality, Professionalism, Value
Lynden · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hi Lynden, thank you for reviewing our services as promised. It's clear that our team delivered on their promises and we are so happy that you received an excellent service whilst also receiving a fantastic price for your property... All within a relatively quick timescale to!
Thank you for choosing Lovelle
★★★★★ 5/5
GoogleFantastic team at Lovelle. Lewis helped us get the house on the market and took his time to take some great photos of our property. Holly was also excellent, selling our house to the full asking price within a week. Can't thank her and the Lovelle team enough.PositiveResponsiveness, Quality, Professionalism
Sion · 21 December 2021 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you Sion for taking the time to leave this fab review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
