1/5
Rude staff. Would not recommend them at all.

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
1/5
Rude staff. Would not recommend them at all.
5/5
Very efficient team, highly responsive and friendly. Great to deal withPositiveResponsiveness, Professionalism
Thank you Ian for taking the time to leave a lovely review. As always it's a pleasure acting for you whether that be on behalf of a sale or purchase. Speak soon, the sales team.
4/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
4/5
Rating only, no written review.
1/5
Rating only, no written review.
Hello, thank you for taking the time to leave us a review. We'd really love the opportunity to understand how we could have improved your experience with us. We take all customer feedback very seriously as we want every customer to have the best possible experience. If you could call the office to discuss, that would be great. Many thanks.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you, Jayne
5/5
Rating only, no written review.
Thank you, Max
5/5
Great service
Thank you so much Robert for the feedback, we really appreciate you taking the time to leave us a review and are pleased that we were able to help you secure your new home. Best wishes, Lettings
1/5
Are you all ignorant or what?
Hello Mollie, thank you for taking the time to leave us a review. As with the below review that was left at the same time as yours, we have been unable to find you as either a current or past customer or enquiry on our systems (we have 7 years of records). We would love to understand more about how we can improve our service if you could take the time please to either call or email this through to us then it will be made a priorty. We look forward to hearing from you.
4/5
Superb customer service.
5/5
Very pleasant helpful staff, no problems, would recommend o an anybody
Thank you so much for the review :)!
3/5
Recepionist had a bad attitude,older lady wearing glasses,not very helpful.
4/5
Friendly and helpful staff dealt with my query. I was satisfied with the outcome.
Thank you Mr Asher - we hope you are well!
1/5
Rude when you can finally get a hold of anyone there or just straight up ignorant, Will quite happily lie to your face and need any work doing good luck getting that from these lot.NegativeResponsiveness, Quality, Professionalism, Value
Hello Danny, thank you for taking the time to leave a review. Having looked through our records, I am unable to find you listed as a tenant (from your user name here) and if you could call the office on 01472 500700 to discuss then we may be able to help. I must stress that we do take customer feedback very seriously and this will be acted upon if you are able to provide the feedback or alternatively, please do email the issue to: lettings@lovelle.co.uk. We have recently introduced an online system for reporting any issues or repairs that allows greater communication to all parties and for you to see the progress that is being made. We’ve had great feedback on this so when we are able to talk, we will happily guide you through the process. Kind regards, Sam - Lovelle Lettings
5/5
Very helpful staff. Always willing to help with anything. Would highly recommend Lovelle service.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to review our services ! Lovelle
1/5
I have been waiting for a reply from Letting management for months. No point phoning. They don't call back even when they guarantee you they will be in touch. Emails don't get a reply either.NegativeResponsiveness
5/5
I found the whole team friendly , professional and extremely helpful . And a special thank you to Emily , for going above and beyond , to meet my requirements .
Thank you for taking the time to leave a review, Carol. Both the sales and lettings team wish you luck in your new home and please do contact us if you need any help in the future!
1/5
Very poor and little or no help when trying to find a flat to rent. Viewing times are in the daytime and few and far between. Viewings are cancelled at the very last minute. Information is promised and does not materialise.NegativeQuality, Professionalism
Good morning David, thank you for taking the time to leave us a review. I'm sorry to see that this has not met your expectations as we take customer service very seriously. Would it be possible to discuss this over the phone so that I can understand more and may be able to help? Tel 01472 500700. Kind regards, Sam
5/5
Friendly and helpful service. They always call you back quickly if you leave a mesaage which is not my usual expereince with estate agents.PositiveResponsiveness, Professionalism
Thank you for taking the time to review our services Mr Flipper, we pride ourselves of providing the very best levels of service so it makes us proud when we see our team delivering on our promises. Lovelle Sales Team
5/5
Very friendly and helpful staff. Always willing to help with anything. Would highly recommend their service. Joanne always very professional and happy to answer any questions we may have had.PositiveQuality, Professionalism
Thank you for leaving such a fantastic review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.
2024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.
Negotiator Awards by year, 2017 to 20192019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.