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Lovelle estate agents in Grimsby, Gainsborough, Lincoln and 9 more

4.4

★★★★★ Great

1,464 reviews across 15 offices and 4 platforms

lovelle.co.uk

Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.3 / 5

1,236

Reviews on Google

All 15 offices

Facebook logo

4.9 / 5

46

Reviews on Facebook

All 15 offices

The Trusted Agent logo

5.0 / 5

14

Reviews on The Trusted Agent

All 15 offices

The Trusted Agent logo

4.9 / 5

168

Reviews on The Trusted Agent

All 15 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Lovelle's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,235 reviews on Google only. Show every review

1/5

Google

Rude staff. Would not recommend them at all.

Catherine · 5 February 2022 · Lovelle Louth Lettings

5/5

Google

Very efficient team, highly responsive and friendly. Great to deal withPositiveResponsiveness, Professionalism

Ian · 9 January 2022 · Lovelle Grimsby Lettings

Agent replied · 8 January 2025

Thank you Ian for taking the time to leave a lovely review. As always it's a pleasure acting for you whether that be on behalf of a sale or purchase. Speak soon, the sales team.

1/5

Google

Rating only, no written review.

Wiggy · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Hello, thank you for taking the time to leave us a review. We'd really love the opportunity to understand how we could have improved your experience with us. We take all customer feedback very seriously as we want every customer to have the best possible experience. If you could call the office to discuss, that would be great. Many thanks.

5/5

Google

Rating only, no written review.

Jayne · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you, Jayne

5/5

Google

Rating only, no written review.

Max · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you, Max

5/5

Google

Great service

Robertjamesbrew · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you so much Robert for the feedback, we really appreciate you taking the time to leave us a review and are pleased that we were able to help you secure your new home. Best wishes, Lettings

1/5

Google

Are you all ignorant or what?

Mollie · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Hello Mollie, thank you for taking the time to leave us a review. As with the below review that was left at the same time as yours, we have been unable to find you as either a current or past customer or enquiry on our systems (we have 7 years of records). We would love to understand more about how we can improve our service if you could take the time please to either call or email this through to us then it will be made a priorty. We look forward to hearing from you.

5/5

Google

Very pleasant helpful staff, no problems, would recommend o an anybody

Jools · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you so much for the review :)!

3/5

Google

Recepionist had a bad attitude,older lady wearing glasses,not very helpful.

Shaun · 21 December 2021 · Lovelle Grimsby Lettings

4/5

Google

Friendly and helpful staff dealt with my query. I was satisfied with the outcome.

Hadrian · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you Mr Asher - we hope you are well!

1/5

Google

Rude when you can finally get a hold of anyone there or just straight up ignorant, Will quite happily lie to your face and need any work doing good luck getting that from these lot.NegativeResponsiveness, Quality, Professionalism, Value

Dan · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Hello Danny, thank you for taking the time to leave a review. Having looked through our records, I am unable to find you listed as a tenant (from your user name here) and if you could call the office on 01472 500700 to discuss then we may be able to help. I must stress that we do take customer feedback very seriously and this will be acted upon if you are able to provide the feedback or alternatively, please do email the issue to: lettings@lovelle.co.uk. We have recently introduced an online system for reporting any issues or repairs that allows greater communication to all parties and for you to see the progress that is being made. We’ve had great feedback on this so when we are able to talk, we will happily guide you through the process. Kind regards, Sam - Lovelle Lettings

5/5

Google

Very helpful staff. Always willing to help with anything. Would highly recommend Lovelle service.PositiveResponsiveness, Quality, Professionalism

Vika · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you for taking the time to review our services ! Lovelle

1/5

Google

I have been waiting for a reply from Letting management for months. No point phoning. They don't call back even when they guarantee you they will be in touch. Emails don't get a reply either.NegativeResponsiveness

Ann · 21 December 2021 · Lovelle Grimsby Lettings

5/5

Google

I found the whole team friendly , professional and extremely helpful . And a special thank you to Emily , for going above and beyond , to meet my requirements .

Carol · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you for taking the time to leave a review, Carol. Both the sales and lettings team wish you luck in your new home and please do contact us if you need any help in the future!

1/5

Google

Very poor and little or no help when trying to find a flat to rent. Viewing times are in the daytime and few and far between. Viewings are cancelled at the very last minute. Information is promised and does not materialise.NegativeQuality, Professionalism

David · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Good morning David, thank you for taking the time to leave us a review. I'm sorry to see that this has not met your expectations as we take customer service very seriously. Would it be possible to discuss this over the phone so that I can understand more and may be able to help? Tel 01472 500700. Kind regards, Sam

5/5

Google

Friendly and helpful service. They always call you back quickly if you leave a mesaage which is not my usual expereince with estate agents.PositiveResponsiveness, Professionalism

Daneil · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you for taking the time to review our services Mr Flipper, we pride ourselves of providing the very best levels of service so it makes us proud when we see our team delivering on our promises. Lovelle Sales Team

5/5

Google

Very friendly and helpful staff. Always willing to help with anything. Would highly recommend their service. Joanne always very professional and happy to answer any questions we may have had.PositiveQuality, Professionalism

Elizabeth · 21 December 2021 · Lovelle Grimsby Lettings

Agent replied · 20 December 2024

Thank you for leaving such a fantastic review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Lovelle is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

Lovelle branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 1 Gold across one branch.

British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.

British Property Awards by year, 2018 to 2025

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

ESTAS

Lovelle and its branches won ESTAS awards in three years, most recently 2024.

ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.

ESTAS awards by year, 2021 to 2024

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.

Negotiator Awards by year, 2017 to 2019

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Lovelle

Which Lovelle office has the most reviews?

Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.

Where are the Lovelle offices?

The 15 Lovelle offices, by town:

  • Brigg: The Old Chapel, Wrawby Street, Brigg, North Lincolnshire, DN20 8JJ
  • Cottingham: Unit 4 King Street, Cottingham, HU16 5QQ
  • Gainsborough: Unit 5b Tillbridge Centre, Gainsborough, DN21 1FT
  • Grimsby Lettings: Hampton House, Church Lane, Grimsby, Lincolnshire, DN31 1JR
  • Grimsby Sales: First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR
  • Hull: 364 Holderness Road, Hull, HU9 3DL
  • Humberston: 346, Grimsby Road, Humberston, DN36 4AA
  • Lincoln: 62 high street, Lincoln, LN5 8AH
  • Louth Lettings: 4 Cornmarket, Louth, Lincolnshire, LN11 9PY
  • Louth Sales: 5 Cornmarket, Louth, LN11 9PY
  • Mablethorpe: 41 Victoria Road, Mablethorpe, LN12 2AF
  • Market Rasen: 13 Queen Street, Market Rasen, LN8 3EH
  • North Hykeham: 32 The Forum, North Hykeham, Lincoln, LN6 8HW
  • Scunthorpe: 32 Oswald Road, Scunthorpe, DN15 5PQ
  • Skegness: 13 Roman Bank, Skegness, Lincolnshire, PE25 2SA
What do sellers say about Lovelle?

4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."

What do buyers say about Lovelle?

8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."

Has Lovelle won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.

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