1/5
I have been waiting for a reply from Letting management for months. No point phoning. They don't call back even when they guarantee you they will be in touch. Emails don't get a reply either.NegativeResponsiveness

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
1/5
I have been waiting for a reply from Letting management for months. No point phoning. They don't call back even when they guarantee you they will be in touch. Emails don't get a reply either.NegativeResponsiveness
5/5
Friendly and helpful service. They always call you back quickly if you leave a mesaage which is not my usual expereince with estate agents.PositiveResponsiveness, Professionalism
Thank you for taking the time to review our services Mr Flipper, we pride ourselves of providing the very best levels of service so it makes us proud when we see our team delivering on our promises. Lovelle Sales Team
5/5
No one could have worked harder than Lewis to get the offer we wanted in the time we needed. Appraisal to offer in less than 3 days.
Hello Victoria, thank you for taking the time to review our services, we are delighted to hear that we have delivered on our promises. Fingers crossed for a smooth transaction and swift completion. Lovelle Sales Team
2/5
Rented for over 5yrs with them. Rent was always paid on time. Was extremely annoyed that I was ripped by not getting the deposit back. I'd never reccomend or rent with them again!!
Good afternoon Mandy. Thank you for taking the time to leave us a review. As a customer focused business we always take feedback very seriously. Having looked into this unfortunately I have been unable to find you on our systems. This maybe due to a change of name etc but if you could please contact the office on either 01472 500700 or lettings@lovelle.co.uk then I will be happy to look into why some of the deposit may have been retained and discuss this with you. I look forward to hearing from you. Kind regards, Sam
5/5
My experience with Lovelle was with extremely friendly, competent and professional people and I cannot recommend them highly enough. James Peacock you are a star.
Thank you for taking the time to review our services, we will be sure to pass your comments on to James! Best wishes, Team Lovelle.
5/5
Real smooth service from start to finish, nothing was too much trouble, and always very quick to answer any queries. Special thanks to James and Lewis who were always happy to help. Highly recommend
Hi Denise, thank you for trusting us with your sale, we hope you have many happy years in your new home. Best wishes, Team Lovelle.
5/5
Honestly, the best estate agent experience i've ever had. Team are responsive and work hard for the sale - would and have recommended to many friends and family locally.PositiveResponsiveness, Professionalism
Hi Liza, thank you so much for taking the time to leave this fantastic review, we will be sure to pass the positive comments onto our sales team. Lovelle Sales Team
1/5
Applied for several properties in cleethorpes area, we will put you on the list for viewing, three days property is let with absolutely no contact for a viewing. Reason? Am disabled and unable to work!!!!! Disgusting work practicesNegativeProfessionalism
Thank you for taking the time to leave us a review and I would like to clarify our processes here. We use an online booking system for people to register and view properties. We currently have a number that are not yet ready to view due to either having works or still being tenanted therefore once you are registered, we keep in touch via text and phone. We are experiencing a very high demand for our properties currently and this system allows us to communicate with all interested parties. Once a property is ready to view then all interested parties are notified at the same time and are then able to book a day/time to view a property. We do not allow people to apply for a tenancy without the property being viewed first as this helps to keep our process fair and transparent. Therefore I will politely disagree on your point that you have 'applied for several properties' as this will not have been the case. We'd love to help you find a new property and if you can call the office then we'll take a look at your requirements and see which properties may match your needs. Kind regards, Lovelle Lettings
5/5
I attended a viewing by Joanne Gerrard and was very impressed. She had good knowledge of the property and answered all my questions. She was friendly but professional and I would be very pleased to have further viewings with her!
Hello Natalie, thank you for reviewing our services. Joanne is a valued member of the team and we will be sure to pass your comments on. Lovelle Sales
5/5
We would like to say a big thank you to the Lovelle team. Lewis viewed our property at 3pm and had it on rightmove at 5.30pm !! Our sales negotiator was Holly, who throughout was friendly, professional and helpful. I would strongly recommend Lewis, Holly and the team at Lovelles. Thank you againPositiveResponsiveness, Quality, Professionalism
Hi Pete , thank you for taking the time to review our Grimsby team. We will be sure to pass your comments on to the team. Lovelle Sales
5/5
Lewis and the team did a fantastic job ! Sold my property fast and for higher than the asking price. Great communication and expert knowledge. Highly recommended !!
Hi Paul! Thank you for taking the time to review our services.. We will be sure to pass your comments on to Lewis and his team. We're delighted to read that our Grimsby team have delivered once again. Lovelle Sales Team
5/5
I have just completed a sale. James was a tower of strength during the most appalling service given by the purchasers's solicitors. It took 6 months to drag this sale over the line and James was there, even through a family crisis. Thank you James and Holly and well done. AWPositiveResponsiveness, Professionalism
Thank you for taking the time to leave this glowing review. We have passed your comments onto the sales team and they was overjoyed with your comments. Thank you, Lovelle Sales Team
5/5
Amazing service throughout the full duration of buying our first property, Holly managed to find us a perfect home that ticked every box. Would 110% recommend Holly and the team at Lovelle. Thanks guys
Thank you, Bradley
5/5
We both bought and sold our house with Lovelles, cannot fault Lewis and the team at the grimsby office. Made both processes easy as possible with great advice at every point and got us a great price for our house.PositiveResponsiveness, Quality, Professionalism, Value
Hi Ryan, Thank you for reviewing our sales team. Apologies for our delayed response. We how you are both doing well. Thank you, Lewis & The Sales Team.
3/5
I would give 5* just to Chelsey from selling team, who was super, but we also got a property survey done with them different departments i think. which missed a giant crack in a very rocky banister which was very noticeable by just touching it so paid nearly 800 for a survey and missed something super noticeable which I've been quoted 1000+ to fix. i moved in with 4 children and now living with a safety hazard i can't afford to fix. I would give 0 * to conveyancing team. Chelsey is super duper, the conveyancing team i would not recommend at all.
Good evening Terri , thank you for your comments, we will pass your kind words onto the sales team. The sales team are superstars!! Thank you for your comment on Surveys, however they are a completely separate business to Lovelle Estate Agency and have no ties with us. We are sorry you feel they are connected and hope this doesn’t effect your option towards the sales business. Whilst they are located on the third floor of our building , they are separately owned and runs owe cannot comment any further on this. The online conveyancing team which we partnered up with in order to creat Lovelle coveyencing, previously recommended by us to our customers had a noticeable change in performance and we reacted quickly to this and have since stopped referring any work to them from Lovelle Grimsby. We do now recommended a select few local firms of solicitors, who we have built up great relationships with and are confident they go above and beyond to service our clients. Finally, we hope you are now settled in your new home and thank you for taking the time to leave this review. Lewis, On behalf of Lovelle Estate Agency.
5/5
Had a great experience working with Jo at Lovelle, it has been refreshing to have somebody be proactive and keeping us up to date when purchasing a house in the local area at this competitive time! Jo has been very helpful and patient throughout the process. Thank you!PositiveResponsiveness
Thank you for leaving this fantastic review! Joanne truly is a valued member of the team and we are proud to see our staff providing services levels that our customers have come to expect. Congratulations on your recent purchase! Thank you, Lovelle Sales Team
1/5
Would not recommend this agency to landlords wanting to rent out their properties. The flat above me is rented via Lovelle Bacon's to a nightmare neighbour who has made my life a living hell. The staff are very friendly when you call in to complain, but nothing actually gets done. This tenant has even tried to follow me in his car, resulting in the police getting involved and me feeling terrified in my own home and still Lovelle's have not acted. I have now done a land registry search to find out who owns this flat and if Lovelle Bacons continue to fail to act, then I will be contacting them directly to complain about this situation.
Good morning Della, thank you for taking the time to leave us a review. We have spoken with you again this morning regarding this situation and you have stated that you left the review due to issues with your neighbour outside of working hours as you were frustrated. During our conversations, we have explained our processes for such instances but (due to data protection) are unable to confirm the actions that have been taken. We absolutely do understand how neighbours can impact another person and would like to reassure you that this situation is being taken very seriously and that we are working hard to try and resolve this. Kind regards, Lovelle Lettings
5/5
I would like to thank Lewis and his team for an amazing job on selling our house and finding the perfect property which will be our forever home.Yes it was stressful at times but Lewis and his team are there to help take that away, I have to give James Peacock a special mention he gave me reassurance when I needed it. Lovelles delivered on their promises and I wouldn't hesitate to use them again.
Michael... Where to start. First of all we want to thank you for trusting what Lewis had to say, trusting the process and working with us to reach the finish line. We promised the end result would be great and the stress would soon be a distant memory. From everyone at lovelle, we wish you many happy years in your beautiful new bungalow.
5/5
recently purchased a property through Lovelle Bacons. The purchase was not straight forward and at times complicated and very stressful. I however cannot fault any service received by the staff in the Grimsby estate agency team. They went above and beyond to ensure that the sale progressed as smoothly as it could , and always responded to queries quickly , and chased solicitors for outcomes on our behalf, updating us every step of the way. Particular thanks to James and Sue who worked on our purchase. Top customer service and professional every step of the way, nothing seemed too much ,Thank you so much. Edit October 2021 ... Worked with the team at lovelle again recently for a house sale. Amazing service again, will definitely use in the future i wouldn't even approach a different estate agent. Fantastic team who can't do enough for you
Thank you for comments. That is much appreciated.
5/5
5 star to Lewis at Lovelles, he was professional and went above and beyond even replying to emails late at night (out of the usual working hours), the pictures taken of our property were fabulous!! Thank you so much to all the team for the hard work and a record time of 9 weeks exactly from accepting an offer a week after it being advertised and our lovely buyers moving in!!
Good morning Annabell, we will be sure to passyour lovely comments on to our team. From everyone at lovelle, we wish you many happy memories in your new home.
5/5
Lovelle's sold our house in Grimsby, we had a few quotes from agents that were better known to us but with totally the wrong attitude but these guys from the start made us feel like they knew how to look after their clients. 3 days our house was on the market when they secured a full asking price offer from amazing purchasers. I would highly recommend using them to everyone.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lynden, thank you for reviewing our services as promised. It's clear that our team delivered on their promises and we are so happy that you received an excellent service whilst also receiving a fantastic price for your property... All within a relatively quick timescale to! Thank you for choosing Lovelle
5/5
Fantastic team at Lovelle. Lewis helped us get the house on the market and took his time to take some great photos of our property. Holly was also excellent, selling our house to the full asking price within a week. Can't thank her and the Lovelle team enough.PositiveResponsiveness, Quality, Professionalism
Thank you Sion for taking the time to leave this fab review.
5/5
Me and partner have had a horrible experience trying to buy our first home until Holly at Lovelle. She immediately found us a perfect home based from our criteria. She is always contactable and keeps us in the loop and our experience with lovelle has subsequently been hassle free. We can’t thank Holly and the rest of Lovelle enough for making our house dreams come true and we would highly recommend them (especially holly) as an estate agents. Thanks again!
Hello Eleanor, thank you for leaving this fabulous review. Holly is a breath of fresh air and a real credit to the team. We will be sure to pass on your comments. Lovelle Sales Team
5/5
There’s a reason, year in year out I see through the social media channels this Lovelle Grimsby team winning award after award. It was time to sell my second property, after team Lovelle sold my last property back in 2018 within 24 hours, following their hard work and achievements over the last few years I just had to appoint them as my agents once more. Lewis and his team promptly arranged a valuation, and listening to their advice I listed. Within 3 days, my house was sold and for much more then asking price. It isn’t a coincidence, it’s a result of hard work, knowledge of the area and great all round management of the listing from start to finish. I can’t thank lewis and his team enough the dedication they’ve shown on two occasions now, to not only sell my property’s fast and efficiently but to surpass all expectations. If you are trying to sell your house, you NEED to appoint Lewis and his team. Thank you and well done 👏
Thank you, Jack! We will be sure to pass this fantastic review onto Lewis & the team. It’s always a pleasure selling family & friends properties, it’s particularly special when we outperform all expectations - good luck with your move. Lovelle sales team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.
2024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.
Negotiator Awards by year, 2017 to 20192019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.