5/5
Outstanding service
Agent replied · 20 December 2024
Thank you, Anne

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
5/5
Outstanding service
Thank you, Anne
3/5
Have applied for a house through this agent. No comments at the moment
Hi Marie, we hope this was resolved for you. If you would like to speak to our lettings team, please call 01472 500 700 or email lettings@lovelle.co.uk
5/5
Excellent customer service, very helpful lady on the lettings desk
Thank you, Paul
5/5
Lovely office space, the workers there are very helpful as well.
Thank you, Joshua!
5/5
Very professional and a great help would recommend to sell any house
Thank you, Paul!
5/5
Very good service helpful and supportive mostly delt with Jo and James and they were very good
Thank you for the review, Millie!
5/5
Bought a house after looking ages was great to deal with i not from the area i living here happy xmas new yr to the team thank u i really happy here x
5/5
Couldn't rate Holly Oakley any higher, went above and beyond and ensure we got the best sale price Highly recommended
Thank you for the excellent review. Best regards, Team Lovelle
5/5
No one could have worked harder than Lewis to get the offer we wanted in the time we needed. Appraisal to offer in less than 3 days.
Hello Victoria, thank you for taking the time to review our services, we are delighted to hear that we have delivered on our promises. Fingers crossed for a smooth transaction and swift completion. Lovelle Sales Team
2/5
Rented for over 5yrs with them. Rent was always paid on time. Was extremely annoyed that I was ripped by not getting the deposit back. I'd never reccomend or rent with them again!!
Good afternoon Mandy. Thank you for taking the time to leave us a review. As a customer focused business we always take feedback very seriously. Having looked into this unfortunately I have been unable to find you on our systems. This maybe due to a change of name etc but if you could please contact the office on either 01472 500700 or lettings@lovelle.co.uk then I will be happy to look into why some of the deposit may have been retained and discuss this with you. I look forward to hearing from you. Kind regards, Sam
5/5
My experience with Lovelle was with extremely friendly, competent and professional people and I cannot recommend them highly enough. James Peacock you are a star.
Thank you for taking the time to review our services, we will be sure to pass your comments on to James! Best wishes, Team Lovelle.
5/5
Real smooth service from start to finish, nothing was too much trouble, and always very quick to answer any queries. Special thanks to James and Lewis who were always happy to help. Highly recommend
Hi Denise, thank you for trusting us with your sale, we hope you have many happy years in your new home. Best wishes, Team Lovelle.
5/5
Lewis and the team did a fantastic job ! Sold my property fast and for higher than the asking price. Great communication and expert knowledge. Highly recommended !!
Hi Paul! Thank you for taking the time to review our services.. We will be sure to pass your comments on to Lewis and his team. We're delighted to read that our Grimsby team have delivered once again. Lovelle Sales Team
5/5
I can't thanks James enough for all of his efforts into getting our house purchase through in such a timely manner. James made the whole process (that was stressful at times) as simple and easy as he could, which meant a lot as 1st time buyers. Would definitely recommend- thanks James!
Thank you for taking the time to review our services, we will be sure to pass your comments on to James! Thank you! Team Lovelle
5/5
We both bought and sold our house with Lovelles, cannot fault Lewis and the team at the grimsby office. Made both processes easy as possible with great advice at every point and got us a great price for our house.PositiveResponsiveness, Quality, Professionalism, Value
Hi Ryan, Thank you for reviewing our sales team. Apologies for our delayed response. We how you are both doing well. Thank you, Lewis & The Sales Team.
5/5
Very positive. From our initial meeting with Lewis, to ongoing contact to the team members, Holly and Chelsey. ( Aplogies, if I missed any one. it was a team effort. Special thanks to James, who had his finger in the pulse and knew exactly what was going on and expedited when necessary. All in all, a very pleasant experience. 👍🏻👍🏻👍🏻 …
Thank you for the kind review, Michael.
1/5
Our experience with Lovelles has been very poor, we have been requesting work to be done on the house since we moved in nearly 9 years ago, and finally after contacting the council things have started to move, albeit very slowly. We have been without bathing facilities for over 3 weeks now and no end date to the repairs in sight. Not happy!
Good afternoon, firstly thank you for taking the tine to leave our company the above feedback. As new-ish owners of the business (18 months) I can only comment on the recent issues that you have experienced. Having had a look at the account, I can see that certainly has taken a longer time than we would have hoped. Unfortunately the replacement of the wet room has involved a number of different parties and also required unexpected additional repairs and a period of 'drying out' that has contributed to the time taken. I can only sincerely apologise for the delays that you have experienced and assure you that I am working with my team and contractors to get this fully resolved for you urgently. Please feel free to call me directly on 01472 500700 to discuss further. Kind regards, Sam
5/5
I would like to thank Lewis and his team for an amazing job on selling our house and finding the perfect property which will be our forever home.Yes it was stressful at times but Lewis and his team are there to help take that away, I have to give James Peacock a special mention he gave me reassurance when I needed it. Lovelles delivered on their promises and I wouldn't hesitate to use them again.
Michael... Where to start. First of all we want to thank you for trusting what Lewis had to say, trusting the process and working with us to reach the finish line. We promised the end result would be great and the stress would soon be a distant memory. From everyone at lovelle, we wish you many happy years in your beautiful new bungalow.
1/5
Would not recommend this agency to landlords wanting to rent out their properties. The flat above me is rented via Lovelle Bacon's to a nightmare neighbour who has made my life a living hell. The staff are very friendly when you call in to complain, but nothing actually gets done. This tenant has even tried to follow me in his car, resulting in the police getting involved and me feeling terrified in my own home and still Lovelle's have not acted. I have now done a land registry search to find out who owns this flat and if Lovelle Bacons continue to fail to act, then I will be contacting them directly to complain about this situation.
Good morning Della, thank you for taking the time to leave us a review. We have spoken with you again this morning regarding this situation and you have stated that you left the review due to issues with your neighbour outside of working hours as you were frustrated. During our conversations, we have explained our processes for such instances but (due to data protection) are unable to confirm the actions that have been taken. We absolutely do understand how neighbours can impact another person and would like to reassure you that this situation is being taken very seriously and that we are working hard to try and resolve this. Kind regards, Lovelle Lettings
5/5
5 star to Lewis at Lovelles, he was professional and went above and beyond even replying to emails late at night (out of the usual working hours), the pictures taken of our property were fabulous!! Thank you so much to all the team for the hard work and a record time of 9 weeks exactly from accepting an offer a week after it being advertised and our lovely buyers moving in!!
Good morning Annabell, we will be sure to passyour lovely comments on to our team. From everyone at lovelle, we wish you many happy memories in your new home.
5/5
I can’t thank James, Lewis and the team enough for their assistance. We bought and sold our house through Lovelles and we ended up selling our house in just 34 days! They communicated, kept me up to date with both the sale and the purchase and if it wasn’t for James we wouldn’t have found our dream home. There is definitely a reason why Lovelles are Grimsby’s number 1 estate agency ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Thank you for the superb review! Team Lovelle
5/5
Fantastic customer service. Lewis was the first contact of our selling journey. He was so professional and very friendly. We were then passed onto to Lewis‘s team. Nothing was too much trouble. James was fantastic. It felt like our house was the only house they were selling. Very quick to respond and the sale went through without any hitches. Thank you again Grimsby team. Jill and Graham Telford
Thank you Mr & Mrs Telford for taking the time to review our services! Team Lovelle
2/5
I have decided to give 2 stars rather than one because in the end, my property did sell. I initially put my mum's bungalow up for sale with another agent, then decided to change to Lovelle - I think that was our first mistake. Lewis was the person that we dealt with at the beginning as he valued the property and told us that he could sell it within a week! The property was originally listed in September 2021, and then started with Lovelle's in December 2021 so in future, please do not tell your clients that you can sell the property in a week because you can't. That is an unrealistic expectation and when you set your customer an expectation that you cannot follow through with then you have problems immediately. They managed to sell to a couple, who then tried to rip us off for a new roof, when we provided them with a full survey which stated that the roof was in good condition. This couple took their "builder friend with no roofing experience" to the property and then they tried to lower their offer by 6.5k! I spoke to a roofing specialist and asked them to attend and provide a roof survey for me and a cost for any work that may be required. I informed Lewis of this and gave him the name of the surveyor or was attending. He then passed this information on to the prospective buyer, who in turn passed this information on to the "builder friend with no roofing experience!" The company that we employed then received a telephone call from this "builder friend with no roofing experience" wanting to know what he thought he was doing and that he was able to "rip" his friend off for over 6k if he did them a new roof - a new roof that wasn't required! I received the survey from the company with a quote of work that was required for less than £300. But my concern was that information was passed onto a potential buyer by Lewis. So now we had a break down in trust and a breakdown in our relationship with Lovelle's. I gave notice to move to another Estate Agent but then they had another view and offer so we had no other option but to stay with them. The couple arranged to view with Holly, but luckily my brother was there because it was reported to me that Holly just stood by the door and although she physically attended the viewing, she didn't actually do the viewing. My brother did the viewing and on that, this couple made an offer. Lewis didn't have any further contact with us at all, which is appalling as this is his company. We were then allocated James. James was slightly better although we found him to have an attitude at times. However, the sale eventually went through, just this month. Approximately 10 months after Lewis told us that he would sell the property within a week. The photographs taken were of poor quality and I did ask Lewis if he could re-do them as they were done on a cloudy rainy day. He told me that he would, but he didn't. We feel that the overall advertising of the property was below standard. This was a very bad experience from start to finish, with a breach of trust and a breakdown in relationship, but I have to say that James did push the sale as much as he could but it was a problem down the chain, not from our side but he did keep us informed and managed to close the deal - so my second star is for James, otherwise it would have been just one star. I am not going to tell people not to use this company, but just do your homework for all agents. Lewis is very good at the talk, but not the walk.
Good evening Ms Smith, thank you for taking the time to leave your review, we welcome all feedback whether that be positive or negative in order to help us grow as a company. We note that the majority of your comments are aimed at Lewis, we are confident of Lewis' ability and you'll note on most of our reviews, customers have had nothing but good words to say. We truly are sorry that you feel Lewis hasn't delivered to your expectations on this occasion and we will be sure to express your concerns with him. We're delighted to see that you have indeed completed on the sale of your property and that James did a superb job protecting your chain and liaising with everyone involved, including keeping you informed and updated. We have checked the timeline of activities on your property file and can see that Lewis first valued your property on 25/8/2021 and you shortly after listed with an alternative agent. Lovelle later listed your property for sale on 29/12/2021 some four months later in a quieter market due to the time of year and on 19/01/2022 achieved an acceptable offer subject to the sale of the prospective buyers own home. There was then very limited interest on the property and the interested purchasers own home did sell and your property then was made formally sstc on 18/3/2022. Due to varies issues highlighted by your buyers report and not being able to reach an agreement, the sale did collapse on 11/04/2022. Shortly after, another sale was agreed to an alternative buyer on 22/04/2022. Unfortunately as you suggested there were complications in the chain which were out of our control and which resulted in a delayed completion. Completion was carried out on 05.10.2022. On reflection of the above we do feel that we have acted in a timely manner in order to achieve a sale of your property. As previously suggested, your concerns regarding photography, our viewing attendance and our breach of trust passing on details of a surveyor will be addressed with Lewis direct. We do feel it's important to stress that it is normal procedure for agents to pass on the details of a surveyor, whether these are instructed by a purchaser or vendor. Once again, we would like to thank you for taking the time to review our services and are happy that in the end we were able to get your property over the finish line. If you do require anu further assistance in the future please do not hesitate to contact Lovelle. Team Lovelle
5/5
There’s a reason, year in year out I see through the social media channels this Lovelle Grimsby team winning award after award. It was time to sell my second property, after team Lovelle sold my last property back in 2018 within 24 hours, following their hard work and achievements over the last few years I just had to appoint them as my agents once more. Lewis and his team promptly arranged a valuation, and listening to their advice I listed. Within 3 days, my house was sold and for much more then asking price. It isn’t a coincidence, it’s a result of hard work, knowledge of the area and great all round management of the listing from start to finish. I can’t thank lewis and his team enough the dedication they’ve shown on two occasions now, to not only sell my property’s fast and efficiently but to surpass all expectations. If you are trying to sell your house, you NEED to appoint Lewis and his team. Thank you and well done 👏
Thank you, Jack! We will be sure to pass this fantastic review onto Lewis & the team. It’s always a pleasure selling family & friends properties, it’s particularly special when we outperform all expectations - good luck with your move. Lovelle sales team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.
2024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.
Negotiator Awards by year, 2017 to 20192019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.