Lovelle reviews in Grimsby, Gainsborough, Lincoln and 9 more

★★★★★ 5/5

Google

Very helpful and reassuring staff very pleased with the service provided everything explained well and questions asked were answered promptly and efficiently the communication was without fault

Jenny · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Bought a house after looking ages was great to deal with i not from the area i living here happy xmas new yr to the team thank u i really happy here x

Rita · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Fantastic lettings team, nothing too much trouble, great communication. Can’t praise them enough. Would definitely recommend.

Alison · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Couldn't rate Holly Oakley any higher, went above and beyond and ensure we got the best sale price Highly recommended

Matthew · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 1/5

Google

Our experience with Lovelles has been very poor, we have been requesting work to be done on the house since we moved in nearly 9 years ago, and finally after contacting the council things have started to move, albeit very slowly. We have been without bathing facilities for over 3 weeks now and no end date to the repairs in sight. Not happy!

Shar · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 1/5

Google

Doesn't give attention or importance when you email, ring or leave a message about problem in rented property. They just want your rent.

Crisanta · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 1/5

Google

Went down on a Saturday to leave some documents. On Google it marks is from 9:00-13:00. We got there at 10:50 and we were told that the office in charge of rentals closes at 11 and even though the lady that sorts all that out was there, she couldn't take our documents as she was waiting for a call. I think they should specify as we can't believe they only open for 2 hours on Saturday.

Katy · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

I can't thanks James enough for all of his efforts into getting our house purchase through in such a timely manner. James made the whole process (that was stressful at times) as simple and easy as he could, which meant a lot as 1st time buyers. Would definitely recommend- thanks James!

Sarah · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Very positive. From our initial meeting with Lewis, to ongoing contact to the team members, Holly and Chelsey. ( Aplogies, if I missed any one. it was a team effort. Special thanks to James, who had his finger in the pulse and knew exactly what was going on and expedited when necessary. All in all, a very pleasant experience. 👍🏻👍🏻👍🏻 …

Michael · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 2/5

Google

Lived in property years. Never had issue. Try to move to better myself but also to move away from problem tenant they gave us again but they not help and ignore my emails. I phone ask for update they say someone will call but nobody does.

Nathaniel · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 1/5

Google

Alright if ya selling a house!! But try renting from.these people, you get rude response! No help AT ALL, shoved aside, telling you to get a guarantor and then never ring/email you back, when contact is finally made the property has already gone!! Dont even consider looking at your application., or even let the landlord look at the situation your in and Consider letting to you, would NOT RECOMMEND these for lettings

Tam · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

I can’t thank James, Lewis and the team enough for their assistance. We bought and sold our house through Lovelles and we ended up selling our house in just 34 days! They communicated, kept me up to date with both the sale and the purchase and if it wasn’t for James we wouldn’t have found our dream home. There is definitely a reason why Lovelles are Grimsby’s number 1 estate agency ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Emma · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Looking for a home to rent / buy look no further. Lovelle will help you with all your requirements. My experience with Lovelle as being amazing. I had less than 4 weeks to leave my current property and the Lovelle lettings team was on hand to help me. With Emily an Wendy taking control an supporting me thru every step i secured a property to rent an moved in with no hassle an was on hand to help with all my questions now I’m in my property an can now put my feet up an make it feel like home. Let’s not forget to mention the lovely card an treasure box on arriving to the property with the keys to find sweet an face masks ect. One of the cutest touch’s I’ve seen. Many thanks Lovelle team

Jamie · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Fantastic customer service. Lewis was the first contact of our selling journey. He was so professional and very friendly. We were then passed onto to Lewis‘s team. Nothing was too much trouble. James was fantastic. It felt like our house was the only house they were selling. Very quick to respond and the sale went through without any hitches. Thank you again Grimsby team. Jill and Graham Telford

Graham · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 1/5

Google

We rented a fully furnished three storey house on the sea front in Cleethorpes for two years and from the start Lovelle's gave us a lazy service and then tried to rip us off on leaving. Below is a history of the issues we had with Lovelle's: 1. We had difficulty in getting any traction or response from Lovelle's on initial enquiries for the property. They failed to return calls and seemed to have very little interest closing the deal. Only reason we concluded the rental agreement was we kept pushing 2. The house wasn't cleaned before we moved in and contained various items left from the previous occupiers (food, condiments and cleaning products) that they tried to charge for disposing when we left 3. Whilst in the house they were very slow to respond with various maintenance issues. One example was a rotten front door that took the best part of a year to replace. Lovelle's blamed this on the landlord, but guarantee it wasn't chased with any endeavour, hence the comment about a lazy service. We also had a leaking sink in the kitchen that we had to chase three times and a leak through the ceiling that was never resolved 4. They put the house up for sale without even having the decency to consult with us. Bearing in mind we had been renting for over two years. We returned home from work and there was a for sale sign up 5. When moving out we invested a considerable amount of time cleaning the house to avoid any charges, and despite a walk around with Lovelle's and comments that the house was clean and fine, weeks later we received a £280 charge for 9 hours cleaning, which was fabricated and not possible. We took this to arbitration and it was decided that we should pay at reduced amount of £100. For context we paid £50k plus in over two years (never missed a payment) and Lovelle's were petty enough to try and charge us £280 for a spurious cleaning charge. The house has been empty and unsold for three months now. Terrible Customer Service and terrible business sense Lovelle's. My advice is don't have any expectations about the service you will receive and you won't be disappointed. Also be careful with the check out as they will be opportunistic with your bond.

Michael · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

We have received the most amazing service from the Sales team in Grimsby. We had been in our property for nearly thirty years and had completely forgotten how stressful selling a house can be. However, from the initial valuation by Chelsey, whom we took to immediately, to the lovely photos of our house taken by Lewis, who very quickly got these and the expertly produced brochure on line, working in the evenings to do this, to James, our allocated agent, who must be the kindest, most dedicated professional working in his field, we cannot praise this agency enough. Once our sale had been agreed there began a period of very frustrating delays in exchange and completion, caused entirely by the inefficiency of a conveyancing firm at the bottom of the quite short chain. We really don’t think we would have come out of this process sound in body and mind without James! He has been amazing in reassuring us, in chasing up solicitors and estate agents down the chain, in liaising with our buyers and really acting as a counsellor to us and to our buyers when it seemed as if things were just grinding to a halt. You are a star, James. Thank you so much for everything you have done, above and beyond your call of duty, to get our sale to a successful completion.

Sharon · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 2/5

Google

I have decided to give 2 stars rather than one because in the end, my property did sell. I initially put my mum's bungalow up for sale with another agent, then decided to change to Lovelle - I think that was our first mistake. Lewis was the person that we dealt with at the beginning as he valued the property and told us that he could sell it within a week! The property was originally listed in September 2021, and then started with Lovelle's in December 2021 so in future, please do not tell your clients that you can sell the property in a week because you can't. That is an unrealistic expectation and when you set your customer an expectation that you cannot follow through with then you have problems immediately. They managed to sell to a couple, who then tried to rip us off for a new roof, when we provided them with a full survey which stated that the roof was in good condition. This couple took their "builder friend with no roofing experience" to the property and then they tried to lower their offer by 6.5k! I spoke to a roofing specialist and asked them to attend and provide a roof survey for me and a cost for any work that may be required. I informed Lewis of this and gave him the name of the surveyor or was attending. He then passed this information on to the prospective buyer, who in turn passed this information on to the "builder friend with no roofing experience!" The company that we employed then received a telephone call from this "builder friend with no roofing experience" wanting to know what he thought he was doing and that he was able to "rip" his friend off for over 6k if he did them a new roof - a new roof that wasn't required! I received the survey from the company with a quote of work that was required for less than £300. But my concern was that information was passed onto a potential buyer by Lewis. So now we had a break down in trust and a breakdown in our relationship with Lovelle's. I gave notice to move to another Estate Agent but then they had another view and offer so we had no other option but to stay with them. The couple arranged to view with Holly, but luckily my brother was there because it was reported to me that Holly just stood by the door and although she physically attended the viewing, she didn't actually do the viewing. My brother did the viewing and on that, this couple made an offer. Lewis didn't have any further contact with us at all, which is appalling as this is his company. We were then allocated James. James was slightly better although we found him to have an attitude at times. However, the sale eventually went through, just this month. Approximately 10 months after Lewis told us that he would sell the property within a week. The photographs taken were of poor quality and I did ask Lewis if he could re-do them as they were done on a cloudy rainy day. He told me that he would, but he didn't. We feel that the overall advertising of the property was below standard. This was a very bad experience from start to finish, with a breach of trust and a breakdown in relationship, but I have to say that James did push the sale as much as he could but it was a problem down the chain, not from our side but he did keep us informed and managed to close the deal - so my second star is for James, otherwise it would have been just one star. I am not going to tell people not to use this company, but just do your homework for all agents. Lewis is very good at the talk, but not the walk.

Denni · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

We recently became interested and had a viewing on a property through Lovelle Estate Agency with Joanne. I cannot praise enough the communication and help we received. Joanne continued to keep me informed with the progress of the property and was always available to offer her advice and support. Unfortunately, the property did sell before we has the opportunity to have an offer confirmed, although Jo kept us fully up to speed throughout. I would not hesitate to recommend Lovelle Estate Agency when selling or buying a property.

Emma · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Couldn't have asked for a better service from James Peacock. Always at the end of the phone and couldn't have helped more with the purchase of our new home. Highly recommend Lovelle as used them in the past to sell a house and yet again, James was there to help us along.

Laura · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

We have not long ago sold our house and also bought our new property through Lovelle. The forward thinking of Lewis gave us viewings before the photos were taken, one of these viewers made an offer before the house went to market and we were sold. Communication was very good all of the way through the process. Everyone in the office was more than happy to answer any questions and give advice where needed. I would highly recommend using them.

Gillian · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Lovelle’s Grimsby did a fantastic job of selling my property for me. From start to finish the whole team were professional and efficient. Lewis came and valued my house in Waltham and returned to take the photos which were great. He told me it would sell quickly which it did; receiving an offer within a fortnight. James was great at reassuring my concerns on buying another property which they were marketing also. The ladies in the office kept me updated on the sale, always returning my calls quickly. All in all a great experience and cannot recommend them highly enough!

Lisa · 26 August 2023 · Lovelle Grimsby Sales

★★★★★ 5/5

The Trusted Agent

Rating only, no written review.

Anzelika · 25 August 2023 · Lovelle Gainsborough

★★★★★ 5/5

The Trusted Agent

Such a quick and easy process, Hollie was amazing and helped me and my partner through every stage of renting our first home!

Louisa · 25 August 2023 · Lovelle Gainsborough

★★★★★ 5/5

Google

Rating only, no written review.

Rebecca · 25 August 2023 · Lovelle Gainsborough