5/5
We have found the process very easy and molly from lovelle Market Rasen has been extremely helpful . Very happy to be moving into our new home on the 31st. Would recommend.

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,464 reviews across 15 offices and 4 platforms
Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.
1,236
Reviews on Google
All 15 offices
46
Reviews on Facebook
All 15 offices
14
Reviews on The Trusted Agent
All 15 offices
168
Reviews on The Trusted Agent
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 8 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 15 offices, most reviewed first. Each has its own page.
Showing 1,235 reviews on Google only. Show every review
5/5
We have found the process very easy and molly from lovelle Market Rasen has been extremely helpful . Very happy to be moving into our new home on the 31st. Would recommend.
3/5
Helpful website
Thank you for your review
5/5
Cannot praise Tom and all the team enough! Great service. Keep up the good work you are doing.
Hi Gillian, thank you for the lovely review of the service you are receiving, it does mean a lot :)
1/5
So I was a customer to Lovelle for 5 years +, at one time they were very good but since the takeover they could not be worse. Multiple issues and quieres ignored and glossed over. Towards the end of my business with them I put in a formal complaint because I believe the way they acted was wrong and no one paying this company to look after a property should receive such service. That was on the 1st of August 2022. At the time of writing this 29/8/22 I have not even received acknowledgemet of my complaint. Disgusting company that deserve nobody's business.
5/5
Rating only, no written review.
Many thanks Linda for your 5 star review 🤩 …
5/5
Used for sale off property. Got the valuation spot on. Tom and the rest of the team were very help and had good communication from them. Couldn't fault them.
Thank you Graham for your 5 star review 🤩 …
4/5
Amazing people, brilliant to talk to and very helpful and friendly. Great at what they do.
Thank you for your review.
5/5
Rating only, no written review.
Thank you for your 5* review
5/5
Very informative estate agent
Thank you for your lovely review. Kind regards lovelles
5/5
Conner and cindy have been absolutely amazing, They done everything they could to help secure our new home. Thank you do much.
Thank you for your lovely review.
5/5
They are literally the best agents you can deal with! Always reply to your emails and phone calls. Very helpful, professional, and on the ball. Highly recommended.
Thank you for your lovely review, it was a pleasure to help you get to your new home.
5/5
Professional demeanor
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Fiona and Jessica at lovelles were most helpful.
3/5
Always polite. Advertisement was good and the property was let promptly. Communication is patchy, often frustrating.
5/5
Great service from Lovelles, especially Jessica. Quick to respond to emails and were always happy to help. No complaints!
5/5
We recently completed on a house purchase, Fiona in particular was was great at communicating with us and chasing solicitors when things slowed down
5/5
Good quick sale matching Sellers requirements, well done Lovelles.
Thank you John!
1/5
So in general it is like this. People who sold or bought properties have good experiences because they left a lot of money there, and people who rented are treated as third-class citizens. And I feel it very much. We lived there for almost 10 years and during that time the apartment was never refreshed. Mold on the walls has been reported many times and no one cares. Apartment inspections reported by the agency and, as a result, not even carried out. As long as the papers match. The agency doesn't care what conditions people live there in. When I informed about moving out and ending the rent of the apartment and showed up at the agency, I was treated like an unwanted newcomer. The incompetence of the employees and their pseudo-professionalism was revealed by writing down information about me on an old, used envelope and handling the matter quickly and sloppily. Later they couldn't even find the right keys to the apartment I left them. A few months after the move, I still haven't received a refund (when we moved in, there weren't even any light bulbs and we left them new lamps, we replaced the carpets in some rooms and completely refreshed them at our own expense) of the deposit and absolutely no documents, such as handing over the keys. E-mail contact with the agency was poor because I did not receive answers to my inquiries, and when I showed up there in person, I was treated as an intruder. I highly do not recommend this agency. Well, unless you have money and want to leave a few or several hundred thousand pounds with them. I will only add that these are my personal experiences with this agency and I do not impose it on anyone as an absolute worldview, because everyone can have different ones. However, after moving and renting an apartment in another agency, my experience is the complete opposite. Of course, to the detriment of Lovelle Estate Agency. Regards
5/5
Rating only, no written review.
Hi Mags! Thank you for taking the time to leave a review. We're pleased we managed to get the property over the line for you and hopefully reinstated some confidence into estate agents given your prior experiences! Team Lovelle.
5/5
Rating only, no written review.
Thank you, Simone
5/5
Rating only, no written review.
Thank you, Carl
5/5
Rating only, no written review.
Thank you, Tracey
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Lovelle is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lovelle branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 4 Gold across four branches The British Property Awards 2024 winners
2023 4 Gold across four branches The British Property Awards 2023 winners
2022 4 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Lovelle and its branches won ESTAS awards in three years, most recently 2024.
ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.
2024 1 Bronze and 1 Best in County ESTAS 2024 winners
2023 1 Best in Postcode ESTAS 2023 winners
2021 1 Best in County ESTAS 2021 winners
Source: ESTAS winners lists, as published, linked by year.

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.
Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.
Negotiator Awards by year, 2017 to 20192019 1 Gold and 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Bronze The Negotiator Awards 2018 winners
2017 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 15 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.