Trusted Agent profile Β· Lincolnshire and North Lincolnshire

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Lovelle estate agents in Grimsby, Gainsborough, Lincoln and 9 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,464 reviews across 15 offices and 4 platforms

lovelle.co.uk

Lovelle has 15 offices, in Grimsby (two offices), Gainsborough, Lincoln (two offices), Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Cottingham, Mablethorpe, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,464 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.3 / 5

1,236

Reviews on Google

All 15 offices

Facebook logo

4.9 / 5

46

Reviews on Facebook

All 15 offices

The Trusted Agent logo

5.0 / 5

14

Reviews on The Trusted Agent

All 15 offices

The Trusted Agent logo

4.9 / 5

168

Reviews on The Trusted Agent

All 15 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Lovelle's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,235 reviews on Google only. Show every review

5/5

Google

Excellent service from start to finish. Very competitively priced. One of the most important aspects for me when selling a property is being kept up to date with the process. Lovelle's, and in particular Natasha, did just that throughout the whole proceedure and I cannot recommend them highly enough.

Upthe Β· 20 June 2023 Β· Lovelle Lincoln

5/5

Google

Huge thanks to all the team at Lovelle Lincoln, particularly Liam, for doing an amazing job on the sale of our property. Liam has extensive knowledge of the area and provided first-class advice on how we should best proceed - he provides a truthful opinion, which is exactly what we were looking for. The team are highly professional, extremely friendly, and always ready to help with queries, providing a smooth outcome. We would highly recommend Lovelle. Thanks, guys!

Deborah Β· 20 June 2023 Β· Lovelle Lincoln

Agent replied Β· 19 June 2024

Hi Deb, thanks so much for the lovely review. It was great working with you. All the best from Lincoln team 😊 …

5/5

Google

Lovelle have been truly amazing and we highly recommend them. Natasha, Anya, Liam all the staff have been extremely attentive, professional and accommodating. They did an excellent job selling our house and nurturing the process through to completion. Awesome people. Cannot praise them highly enough. Thank you so much for all your hard work. You rock. πŸ‘Œ A++++++ ⭐️⭐️⭐️

Jo Β· 20 June 2023 Β· Lovelle Lincoln

Agent replied Β· 19 June 2024

Hi Jo, thanks so much for the positive review. It was a pleasure to work with you and we wish you all the best for the future. All the team at Lovelle 😊 …

5/5

Google

Rating only, no written review.

Matthew Β· 12 June 2023 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Thank you so much for the review Matthew, it is much appreciated. Samantha

1/5

Google

My only experience .... sent them an email about three months ago and got no reply

Trevor Β· 12 June 2023 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Hi Trevor, I am sad to see your review today. We try and respond to all emails within 24 hours. I have done a search through our cloud today and can not see any emails that relate to your name having ever come through to us. I am sorry if your email didn't reach us on this occasion which sometimes can happen. We are always available on the phone though to help. If I can help any further or you would like to discuss your missing email, please do reach out to me direct on samantha.nicholson-merritt@lovelle.co.uk or call me on 01472 812250.

2/5

Google

I have just been contacted by one of their staff regarding a viewing WE made the other day. I say WE as it was us who in the end had to approach the vendor, not the agents! I had called previously requesting two properties to be timed sequentially for the next day. We had been promised this would be done. By the end of that day we had NOT been contacted to say it was or was not possible. As we already had an early appointment the next day ( with a trouble free agent ) we completed this and in taking a look at the other properties from the outside met the vendor who had not heard from this agent. He called the agent and we were advised they had tried to make later contact that morning with my "special needs" son , clearly causing confusion by doing after the day agreed. Just now I had a call from this agent who asked how our viewing went but made NO APOLOGY for this previous behaviour, just appeared to wish to ride rough shod over my explaining such and continued onto his wish for feedback! Big mistake! He got it but not about the house, simply that I had no further wish to either speak to or continue this conversation with him! VERY BAD PUBLIC RELATIONS! I am nearly 65, brought and sold many homes in the UK and abroad, NEVER falling out with anyone until now! Does not bode well for any future dealings? Now many ( 7 ) years later and I am pleased to say that this firm has since greatly improved! It would be unfair to still rate them according to this one past incident. :-)

Peter Β· 12 June 2023 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Good day Mr Wood. We were unaware of your review until recently and we are very sorry if indeed this was your experience of our branch. It is certainly not our usual customer service. A lot of time has passed and we would hope the matter was rectified however if we can be of further assistance please do not hesitate to get in touch. Our email address is humberston@lovelleestateagency.co.uk

1/5

Google

My partner and I are first time buyers, young couple and was interested in the current new build that had just come available. We had an awful experience with our previous property and needed a better quality house. The property before that was on the same plot allowed us to use the help to buy scheme. We assumed the same scheme was possible with this current house. Before reserving we showed Lovelle’s our mortgage in principle and gifted deposit amount which didn’t add up to the total asking price because we were using Help to Buy. Due to Lovelle’s not checking our mortgage in principle and not correcting us (which they had noticed the mortgage was considerably less as the owner told me over the phone ) we paid Β£1000 to reserve the property. Months down the line, the developer found out we were using Help to Buy and told us he didn’t offer that scheme and we ended up losing the house and deposit. I was 5 months pregnant at the time and was becoming very stressed. The owner rang me and said one of her team assumed we had a gifted deposit for the rest of the amount of the property (which was Β£50,000!) When I complained and asked for support in receiving our Β£1000 deposit back from the developer we were shut down. We wouldn’t of reserved the house if we knew he didn’t use Help to Buy but we were not informed and it was not picked up- even though they deal with this day in and day out. I was extremely stressed, upset and disappointed in the response to our situation.

Millie Β· 12 June 2023 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Dear Millie, I am sorry its taken a little while to respond to you. I am genuinely sad to see your comments. The property you proposed to purchase was never advertised with accepting the help to buy scheme, whether that be on any property portal or on the particulars as our client wasn’t registered with the scheme. As you mentioned, there are several builders on the site, with different builds and different criteria, all are not the same. If this information had been relayed to us that you needed the help to buy scheme, we could have advised you from the very beginning of your enquiry. We dealt with your conveyancer and your mortgage advisor who didn’t advise us of this either. I understand how upsetting this whole process must have been for you and I am sorry you didn’t get the outcome you wished for. I wish you and your family all the best for the future. Samantha

5/5

Google

After lots of recommendations from friends and family we decided to go with Lovelle after a terrible and unsuccessful 4 months with another local agent. Samantha (the director) came to see us both, spent 3 hours guiding us, informing us about the local market, our property, our past experience and to generally reassure us both. 2 to 3 days later the property was listed. The article, photos, and marketing was fantastic. After, we were handed over to the other members of the team, Briony and Emily. We had 10 viewings, numerous above asking price offers and our home was sold in less than a week. The girls worked around our sometimes awkward working from home timescale, kept us updated throughout, guided us and overall, was a joy to work with! Emails were replied too within the hour. Any queries and concerns were resolved immediately and they didn’t stop to help us both, right up to completion. You can clearly see why these are one of the highest rated agents, they genuinely care about their clients and make a usually stressful time, very easy. On a slightly separate note, it’s nice to see a team of staff not only efficient but also very happy and dedicated within their roles. Credit to the director Sam who clearly runs not only an exceptional team but a very successful branch, you are all a credit to Lovelle!

Will Β· 12 June 2023 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Thank you so much for your 5* review Will. Your comments are very much appreciated. All the best, Samantha

5/5

Google

We are very happy with our experience. Lovelle was always very accommodating to questions and happy to help. They even left us a lovely present at our new house which was a great surprise and much appreciated. 😊 When the time comes we have to move again we will without question use Lovelle.

Anna Β· 12 June 2023 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Hi Anna, Thank you so much for your 5* review, it is very much appreciated. I hope you are now settled in your new home. All the best, Samantha and team.

5/5

Google

Simply outstanding from start to completion. I never give 5-star rating 5 times but could not fault Sam and the team. The photos and promo video were incredible, selling fee competitive, marketing and viewings well managed and communications throughout were excellent. Sale secured within a week. I would highly recommend this branch for excellent service levels. F Chambers

Fred Β· 12 June 2023 Β· Lovelle Humberston

Agent replied Β· 11 June 2024

Hi Fred, thank you so much for your 5* review. It was pleasure in helping you move. I hope you are now settled in your new home. All the best, Sam and the team.

5/5

Google

Always a positive experience with Jess and the team..

Pattcarlisle Β· 31 May 2023 Β· Lovelle Brigg

5/5

Google

When viewing and making my successful offer on my new home communication has been clear and all my questions and queries have been responded to promptly. I have never had to chase Lovelles for a response and this had given me great reassurance and reduced the stress of what can be a stressful process.

Janet Β· 24 May 2023 Β· Lovelle Market Rasen

5/5

Google

Rating only, no written review.

Maria Β· 17 May 2023 Β· Lovelle Holderness Road

Agent replied Β· 17 June 2024

Thankyou for your review Maria. We are proud to be your chosen letting agent in hull.

1/5

Google

Asked for a call back on two separate occasions and nothing

Jamie Β· 17 May 2023 Β· Lovelle Holderness Road

5/5

Google

Rating only, no written review.

Stuart Β· 17 May 2023 Β· Lovelle Louth Lettings

Agent replied Β· 4 February 2025

Thankyou Stuart for your 5 star review 😁 …

5/5

Google

Rating only, no written review.

Claire Β· 21 April 2023 Β· Lovelle Louth Lettings

Agent replied Β· 4 February 2025

Thank you for the 5 star review Claire, wishing you happiness in your new home 😁 …

5/5

Google

What a fantastic Team. My house sale was very stressful but Tom and the team were brilliant. Nothing was too much trouble and I would highly recommend them. In particular I must thank Tom for all his assistance over the last 8 months, he has been invaluable and provided a first class service and quickly dealt with all my questions and queries, thank you Tom very much appreciated.

Maxine Β· 21 April 2023 Β· Lovelle Louth Lettings

Agent replied Β· 4 February 2025

Thankyou Maxine for your 5 star review, we hope your settling in nicely in your new home xx

5/5

Google

Rating only, no written review.

Claire Β· 17 April 2023 Β· Lovelle Louth Sales

Agent replied Β· 26 August 2024

Thank you for the 5 star review Claire, wishing you happiness in your new home 😁 …

5/5

Google

Rating only, no written review.

Stuart Β· 17 April 2023 Β· Lovelle Louth Sales

Agent replied Β· 21 June 2024

Thankyou Stuart for your 5 star review 😁 …

5/5

Google

Rating only, no written review.

Linda Β· 17 April 2023 Β· Lovelle Louth Sales

Agent replied Β· 21 June 2024

Many thanks Linda for your 5 star review 🀩 …

3/5

Google

Helpful website

Miss Β· 17 April 2023 Β· Lovelle Louth Sales

Agent replied Β· 21 June 2024

Thank you for your review

5/5

Google

I would recommend this estate agent they try very hard to help with the sale. Sarah the Manager very good. You need an estate agent that progresses the sale and want to get it completed. Thank You guys at Market Rasen

Francis Β· 6 April 2023 Β· Lovelle Market Rasen

5/5

Google

Highly recommended. Extremely knowledgeable agents. Staff very attentive and compassionate. Massive thank you to Laura who has been absolutely incredible throughout our journey. Thank you again

Jessica Β· 6 April 2023 Β· Lovelle Market Rasen

5/5

Google

Excellent, positive experiences with the agent all the way through the process of pricing, photographs, listing and obtaining tenants. Very good on-going communication and week-to-week organisation.

David Β· 6 April 2023 Β· Lovelle Market Rasen

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Lovelle is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

Lovelle branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 1 Gold across one branch.

British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.

British Property Awards by year, 2018 to 2025

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

ESTAS

Lovelle and its branches won ESTAS awards in three years, most recently 2024.

ESTAS winners in three years, the group and its branches: 2021, 2023, 2024.

ESTAS awards by year, 2021 to 2024

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Lovelle and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2017, 2018, 2019.

Negotiator Awards by year, 2017 to 2019

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Lovelle

Which Lovelle office has the most reviews?

Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.

Where are the Lovelle offices?

The 15 Lovelle offices, by town:

  • Brigg: The Old Chapel, Wrawby Street, Brigg, North Lincolnshire, DN20 8JJ
  • Cottingham: Unit 4 King Street, Cottingham, HU16 5QQ
  • Gainsborough: Unit 5b Tillbridge Centre, Gainsborough, DN21 1FT
  • Grimsby Lettings: Hampton House, Church Lane, Grimsby, Lincolnshire, DN31 1JR
  • Grimsby Sales: First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR
  • Hull: 364 Holderness Road, Hull, HU9 3DL
  • Humberston: 346, Grimsby Road, Humberston, DN36 4AA
  • Lincoln: 62 high street, Lincoln, LN5 8AH
  • Louth Lettings: 4 Cornmarket, Louth, Lincolnshire, LN11 9PY
  • Louth Sales: 5 Cornmarket, Louth, LN11 9PY
  • Mablethorpe: 41 Victoria Road, Mablethorpe, LN12 2AF
  • Market Rasen: 13 Queen Street, Market Rasen, LN8 3EH
  • North Hykeham: 32 The Forum, North Hykeham, Lincoln, LN6 8HW
  • Scunthorpe: 32 Oswald Road, Scunthorpe, DN15 5PQ
  • Skegness: 13 Roman Bank, Skegness, Lincolnshire, PE25 2SA
What do sellers say about Lovelle?

4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."

What do buyers say about Lovelle?

8 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."

Has Lovelle won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 36 other industry awards since 2017.

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