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5/5
GoogleExcellent service from start to finish. Very competitively priced. One of the most important aspects for me when selling a property is being kept up to date with the process. Lovelle's, and in particular Natasha, did just that throughout the whole proceedure and I cannot recommend them highly enough.
Upthe Β· 20 June 2023 Β· Lovelle Lincoln
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5/5
GoogleHuge thanks to all the team at Lovelle Lincoln, particularly Liam, for doing an amazing job on the sale of our property.
Liam has extensive knowledge of the area and provided first-class advice on how we should best proceed - he provides a truthful opinion, which is exactly what we were looking for.
The team are highly professional, extremely friendly, and always ready to help with queries, providing a smooth outcome.
We would highly recommend Lovelle.
Thanks, guys!
Deborah Β· 20 June 2023 Β· Lovelle Lincoln
Agent replied Β· 19 June 2024
Hi Deb, thanks so much for the lovely review. It was great working with you. All the best from Lincoln team π β¦
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5/5
GoogleLovelle have been truly amazing and we highly recommend them. Natasha, Anya, Liam all the staff have been extremely attentive, professional and accommodating. They did an excellent job selling our house and nurturing the process through to completion. Awesome people. Cannot praise them highly enough. Thank you so much for all your hard work. You rock. π A++++++ βοΈβοΈβοΈ
Jo Β· 20 June 2023 Β· Lovelle Lincoln
Agent replied Β· 19 June 2024
Hi Jo, thanks so much for the positive review. It was a pleasure to work with you and we wish you all the best for the future. All the team at Lovelle π β¦
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5/5
GoogleRating only, no written review.
Matthew Β· 12 June 2023 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Thank you so much for the review Matthew, it is much appreciated. Samantha
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1/5
GoogleMy only experience .... sent them an email about three months ago and got no reply
Trevor Β· 12 June 2023 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Hi Trevor, I am sad to see your review today. We try and respond to all emails within 24 hours. I have done a search through our cloud today and can not see any emails that relate to your name having ever come through to us. I am sorry if your email didn't reach us on this occasion which sometimes can happen. We are always available on the phone though to help.
If I can help any further or you would like to discuss your missing email, please do reach out to me direct on samantha.nicholson-merritt@lovelle.co.uk or call me on 01472 812250.
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2/5
GoogleI have just been contacted by one of their staff regarding a viewing WE made the other day. I say WE as it was us who in the end had to approach the vendor, not the agents! I had called previously requesting two properties to be timed sequentially for the next day. We had been promised this would be done. By the end of that day we had NOT been contacted to say it was or was not possible. As we already had an early appointment the next day ( with a trouble free agent ) we completed this and in taking a look at the other properties from the outside met the vendor who had not heard from this agent. He called the agent and we were advised they had tried to make later contact that morning with my "special needs" son , clearly causing confusion by doing after the day agreed. Just now I had a call from this agent who asked how our viewing went but made NO APOLOGY for this previous behaviour, just appeared to wish to ride rough shod over my explaining such and continued onto his wish for feedback! Big mistake! He got it but not about the house, simply that I had no further wish to either speak to or continue this conversation with him! VERY BAD PUBLIC RELATIONS! I am nearly 65, brought and sold many homes in the UK and abroad, NEVER falling out with anyone until now! Does not bode well for any future dealings?
Now many ( 7 ) years later and I am pleased to say that this firm has since greatly improved! It would be unfair to still rate them according to this one past incident. :-)
Peter Β· 12 June 2023 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Good day Mr Wood. We were unaware of your review until recently and we are very sorry if indeed this was your experience of our branch. It is certainly not our usual customer service. A lot of time has passed and we would hope the matter was rectified however if we can be of further assistance please do not hesitate to get in touch. Our email address is humberston@lovelleestateagency.co.uk
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1/5
GoogleMy partner and I are first time buyers, young couple and was interested in the current new build that had just come available. We had an awful experience with our previous property and needed a better quality house. The property before that was on the same plot allowed us to use the help to buy scheme. We assumed the same scheme was possible with this current house. Before reserving we showed Lovelleβs our mortgage in principle and gifted deposit amount which didnβt add up to the total asking price because we were using Help to Buy. Due to Lovelleβs not checking our mortgage in principle and not correcting us (which they had noticed the mortgage was considerably less as the owner told me over the phone ) we paid Β£1000 to reserve the property. Months down the line, the developer found out we were using Help to Buy and told us he didnβt offer that scheme and we ended up losing the house and deposit. I was 5 months pregnant at the time and was becoming very stressed. The owner rang me and said one of her team assumed we had a gifted deposit for the rest of the amount of the property (which was Β£50,000!) When I complained and asked for support in receiving our Β£1000 deposit back from the developer we were shut down. We wouldnβt of reserved the house if we knew he didnβt use Help to Buy but we were not informed and it was not picked up- even though they deal with this day in and day out. I was extremely stressed, upset and disappointed in the response to our situation.
Millie Β· 12 June 2023 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Dear Millie,
I am sorry its taken a little while to respond to you. I am genuinely sad to see your comments. The property you proposed to purchase was never advertised with accepting the help to buy scheme, whether that be on any property portal or on the particulars as our client wasnβt registered with the scheme. As you mentioned, there are several builders on the site, with different builds and different criteria, all are not the same. If this information had been relayed to us that you needed the help to buy scheme, we could have advised you from the very beginning of your enquiry. We dealt with your conveyancer and your mortgage advisor who didnβt advise us of this either. I understand how upsetting this whole process must have been for you and I am sorry you didnβt get the outcome you wished for.
I wish you and your family all the best for the future. Samantha
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5/5
GoogleAfter lots of recommendations from friends and family we decided to go with Lovelle after a terrible and unsuccessful 4 months with another local agent. Samantha (the director) came to see us both, spent 3 hours guiding us, informing us about the local market, our property, our past experience and to generally reassure us both. 2 to 3 days later the property was listed. The article, photos, and marketing was fantastic. After, we were handed over to the other members of the team, Briony and Emily. We had 10 viewings, numerous above asking price offers and our home was sold in less than a week. The girls worked around our sometimes awkward working from home timescale, kept us updated throughout, guided us and overall, was a joy to work with!
Emails were replied too within the hour. Any queries and concerns were resolved immediately and they didnβt stop to help us both, right up to completion. You can clearly see why these are one of the highest rated agents, they genuinely care about their clients and make a usually stressful time, very easy.
On a slightly separate note, itβs nice to see a team of staff not only efficient but also very happy and dedicated within their roles. Credit to the director Sam who clearly runs not only an exceptional team but a very successful branch, you are all a credit to Lovelle!
Will Β· 12 June 2023 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Thank you so much for your 5* review Will. Your comments are very much appreciated. All the best, Samantha
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5/5
GoogleWe are very happy with our experience.
Lovelle was always very accommodating to questions and happy to help.
They even left us a lovely present at our new house which was a great surprise and much appreciated. π
When the time comes we have to move again we will without question use Lovelle.
Anna Β· 12 June 2023 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Hi Anna,
Thank you so much for your 5* review, it is very much appreciated.
I hope you are now settled in your new home. All the best, Samantha and team.
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5/5
GoogleSimply outstanding from start to completion. I never give 5-star rating 5 times but could not fault Sam and the team.
The photos and promo video were incredible, selling fee competitive, marketing and viewings well managed and communications throughout were excellent.
Sale secured within a week.
I would highly recommend this branch for excellent service levels.
F Chambers
Fred Β· 12 June 2023 Β· Lovelle Humberston
Agent replied Β· 11 June 2024
Hi Fred, thank you so much for your 5* review. It was pleasure in helping you move. I hope you are now settled in your new home. All the best, Sam and the team.
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5/5
GoogleAlways a positive experience with Jess and the team..
Pattcarlisle Β· 31 May 2023 Β· Lovelle Brigg
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5/5
GoogleWhen viewing and making my successful offer on my new home communication has been clear and all my questions and queries have been responded to promptly. I have never had to chase Lovelles for a response and this had given me great reassurance and reduced the stress of what can be a stressful process.
Janet Β· 24 May 2023 Β· Lovelle Market Rasen
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5/5
GoogleRating only, no written review.
Maria Β· 17 May 2023 Β· Lovelle Holderness Road
Agent replied Β· 17 June 2024
Thankyou for your review Maria. We are proud to be your chosen letting agent in hull.
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1/5
GoogleAsked for a call back on two separate occasions and nothing
Jamie Β· 17 May 2023 Β· Lovelle Holderness Road
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5/5
GoogleRating only, no written review.
Stuart Β· 17 May 2023 Β· Lovelle Louth Lettings
Agent replied Β· 4 February 2025
Thankyou Stuart for your 5 star review π β¦
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5/5
GoogleRating only, no written review.
Claire Β· 21 April 2023 Β· Lovelle Louth Lettings
Agent replied Β· 4 February 2025
Thank you for the 5 star review Claire, wishing you happiness in your new home π β¦
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5/5
GoogleWhat a fantastic Team. My house sale was very stressful but Tom and the team were brilliant. Nothing was too much trouble and I would highly recommend them. In particular I must thank Tom for all his assistance over the last 8 months, he has been invaluable and provided a first class service and quickly dealt with all my questions and queries, thank you Tom very much appreciated.
Maxine Β· 21 April 2023 Β· Lovelle Louth Lettings
Agent replied Β· 4 February 2025
Thankyou Maxine for your 5 star review, we hope your settling in nicely in your new home xx
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5/5
GoogleRating only, no written review.
Claire Β· 17 April 2023 Β· Lovelle Louth Sales
Agent replied Β· 26 August 2024
Thank you for the 5 star review Claire, wishing you happiness in your new home π β¦
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5/5
GoogleRating only, no written review.
Stuart Β· 17 April 2023 Β· Lovelle Louth Sales
Agent replied Β· 21 June 2024
Thankyou Stuart for your 5 star review π β¦
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5/5
GoogleRating only, no written review.
Linda Β· 17 April 2023 Β· Lovelle Louth Sales
Agent replied Β· 21 June 2024
Many thanks Linda for your 5 star review π€© β¦
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3/5
GoogleHelpful website
Miss Β· 17 April 2023 Β· Lovelle Louth Sales
Agent replied Β· 21 June 2024
Thank you for your review
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5/5
GoogleI would recommend this estate agent they try very hard to help with the sale. Sarah the Manager very good. You need an estate agent that progresses the sale and want to get it completed. Thank You guys at Market Rasen
Francis Β· 6 April 2023 Β· Lovelle Market Rasen
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5/5
GoogleHighly recommended. Extremely knowledgeable agents. Staff very attentive and compassionate. Massive thank you to Laura who has been absolutely incredible throughout our journey. Thank you again
Jessica Β· 6 April 2023 Β· Lovelle Market Rasen
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5/5
GoogleExcellent, positive experiences with the agent all the way through the process of pricing, photographs, listing and obtaining tenants. Very good on-going communication and week-to-week organisation.
David Β· 6 April 2023 Β· Lovelle Market Rasen
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.