★★★★★ 5/5
GoogleAll I can say is wow!! What a fantastic job these guys did. We have had a long, hard road in our house sale/purchase due to being in a chain but these guys have been great. They aren't even my estate agents but they did such an amazing job I had to leave a review. NAOMI has been an absolute superstar and has kept me informed the whole way through. She has gone out of her way to keep me updated with everything that is going on and I really can't praise her enough. Lovelle were my sellers estate agent and they have been amazing the whole way through. Naomi was an absolute god send and always got back to me when I messaged and always updated me. She chased everything and kept me informed. Highly recommended. Thank you.
Colleen · 7 October 2024 · Lovelle Gainsborough
Agent replied · 8 January 2025
Wow, thank you so much for your incredible review! We’re absolutely delighted to hear about your positive experience with us during what can often be a stressful process.
Naomi truly is a superstar, and we’re so pleased to hear that her dedication, communication, and efforts made such a difference for you, even though you weren’t directly our client. Going the extra mile is something we strive for, and your kind words highlight exactly what we aim to achieve.
We understand how challenging a chain can be, and it means the world to us that we could help make things a little easier for you. Your recommendation and praise mean so much to us, and we’ll be sure to share your feedback with Naomi and the rest of the team.
Thank you once again for taking the time to leave such a wonderful review. We wish you all the best in your new home!
Warm regards,
The Lovelle Team
★★★★★ 5/5
GoogleReally polite and quick
Bianca · 7 October 2024 · Lovelle Grimsby Sales
Agent replied · 24 October 2024
Thank you 🙏 …
★★★★★ 5/5
GoogleWe sold our house with Lovelles Estate Agents. We could not have asked for a better service from Tommy and his team from beginning to end. Would highly recommend them for the best experience if selling your home.
Cathy · 7 October 2024 · Lovelle North Hykeham
Agent replied · 24 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Tommy and the team at Lovelles Estate Agents. Your recommendation means a lot to us, and we’re glad we could help you during your selling journey. If you ever need anything in the future, don’t hesitate to reach out!
★★★★★ 5/5
GoogleWhat can i say, Tom and the team were amazing. Not only did they find our amazing home, but the service was second to none.
I would highly recommend Lovelles louth
Mark · 6 October 2024 · Lovelle Louth Lettings
Agent replied · 4 February 2025
Mark, thank you for the 5 star review! We wish you the happiest of times in your new home 😁 …
★★★★★ 5/5
GoogleGreat that’s all I have to say. Suzanne did a great job. Friendly quick response, great communication and was friendly during the viewing.
Mark · 3 October 2024 · Lovelle Humberston
Agent replied · 10 November 2024
Hi Mark, Thank you so much for your kind words! We're thrilled to hear that Suzanne made your experience smooth and enjoyable! We hope you are happy in your new home. We’re here to help every step of the way, so please don’t hesitate to reach out if you need anything further. All the best, Samantha and the Lovelle Humberston Team.
★★★★★ 4/5
GoogleRating only, no written review.
Rich · 8 September 2024 · Lovelle Mablethorpe
★★★★★ 5/5
GoogleGreat team, always great to talk to and helpful and friendly
Mike · 8 September 2024 · Lovelle Cottingham
★★★★★ 5/5
GoogleWith a very tight time scale + limited renting budget, I was able to find a lovely studio flat with Lovelle. After a little bit of a hiccup with my referencing due to issues on my part, Emily gave me the good news that I’d been approved! Emily was so helpful throughout the whole process + I couldn’t thank her enough for all her help + advice! Being a first time estate agent tenant, Emily + the team at Lovelle made the process as stress free as possible! Thankyou so much Emily + all at Lovelle!
Ashleigh · 8 September 2024 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you Ashleigh
★★★★★ 5/5
GoogleWe recently sold our house with Lovelle's Gainsborough, and we couldn't be more pleased with the service we received. The listing was clear and concise, with Bayley and the team doing an outstanding job capturing the best angles to market the property.
Our sale was particularly tricky, caused by a difficult onward purchase, but Naomi was truly the star of the process. She single-handedly kept everything on track, ensuring we were informed at every step and always available when needed. Her support and exemplary conduct, even in the most challenging situations, were remarkable. Naomi's dedication and professionalism made a world of difference, and we can't commend her enough. Naomi and the team at Lovelle's Gainsborough exceeded our expectations, and if we ever sell again, we wouldn’t hesitate to use their services. Highly recommended!
Chris · 7 September 2024 · Lovelle Gainsborough
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Lovelle's Gainsborough. Bayley and the team work hard to present properties in the best possible light, and we're glad it resonated with you.
It’s especially heartening to hear how Naomi's dedication made a challenging process smoother for you. We'll be sure to pass along your kind words to her, it means the world to our team to know that their efforts are appreciated.
If you ever need our services again, we’d be delighted to assist. Thanks again for recommending us!
★★★★★ 5/5
GoogleWith a very tight time scale + limited renting budget, I was able to find a lovely studio flat with Lovelle. After a little bit of a hiccup with my referencing due to issues on my part, Emily gave me the good news that I’d been approved! Emily was so helpful throughout the whole process + I couldn’t thank her enough for all her help + advice! Being a first time estate agent tenant, Emily + the team at Lovelle made the process as stress free as possible! Thankyou so much Emily + all at Lovelle!
Ashleigh · 7 September 2024 · Lovelle Grimsby Sales
Agent replied · 24 October 2024
Thank you Ashleigh
★★★★★ 5/5
GoogleWell what can we say. The most excellent service far above what we expect (having moved 10 plus times). We experienced a very stressful moving day (due to one vendor in the chain being uncooperative). Tommy and all the staff gave their all to make the move happen. Again many thanks for all your help. Will recommend you willingly.
John · 7 September 2024 · Lovelle North Hykeham
Agent replied · 24 October 2024
Thank you for your wonderful feedback! We’re so glad to hear that our team was able to support you through what sounds like a challenging moving day. It means a lot to us that you’ve moved multiple times and still found our service to exceed your expectations. Your willingness to recommend us is greatly appreciated! If you ever need assistance again, we’re just a call away. Best wishes in your new home!
★★★★★ 5/5
GoogleThank you so much to Edwina Tom and Holly for the purchase of our house. It went very smoothly and they were very efficient throughout.
Shona · 7 September 2024 · Lovelle North Hykeham
Agent replied · 24 October 2024
Thank you for your lovely review! We’re delighted to hear that Edwina, Tom, and Holly made your home purchase a smooth and efficient experience. Your satisfaction is our top priority, and we appreciate your kind words. If you need anything in the future, don’t hesitate to reach out! Enjoy your new home!
★★★★★ 5/5
GoogleOne of the most helpful estate agents and Team we have ever dealt with.. Highly recommended
Jenni · 7 September 2024 · Lovelle North Hykeham
Agent replied · 24 October 2024
Thank you for your kind words! We’re thrilled to hear that you found our team so helpful. Your recommendation means a lot to us! If you need anything in the future, please don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
GoogleLovely people! Could not have been more helpful!
Allana44 · 7 September 2024 · Lovelle Skegness
Agent replied · 18 December 2024
Thank you for leaving us this lovely review!
★★★★★ 5/5
GoogleKate Becky and Sam were really helpful right from the start of the process to completion.
I would recommend the Skegness office to anyone looking for an agent!
Thank you ladies!!!!
Martin · 7 September 2024 · Lovelle Skegness
Agent replied · 18 December 2024
Thank you for taking the time to leave us this lovely review!
★★★★★ 5/5
GoogleShowed me a property l want to purchase even though l was late arriving due to motorwa hold ups. Didn't rush me
Brilliant people on the phone top. Can't fault the..
Helen · 7 September 2024 · Lovelle Brigg
★★★★★ 5/5
GoogleReally great service, positive, flexible, very helpful!
Steven · 15 August 2024 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Thank you very much for taking the time to review our services! Team Lovelle
★★★★★ 5/5
GoogleLovelles were with me throughout the rollercoaster times of selling our home. Chelsey was always available providing information, guidance and emotional support. Jaime is ever the professional; courteous and helpful by explaining the processes at each stage.
Gina · 15 August 2024 · Lovelle Grimsby Sales
Agent replied · 24 October 2024
Thanks Gina for taking the time to review, comments will be passed onto the team 😀 …
★★★★★ 1/5
GoogleWITHOUT PREJUDICE
Where do I even begin? Renting from Lovelle started with promise, but it quickly unravelled. It's advisable to steer clear of the rental property listed, Greenfield Theddlethorpe Road, consider seeking alternative options for rental needs due to the unsatisfactory service that is given by Lovelle. We move in on the 07th of September and issues with our property piled up: mould, dampness, drafty windows, and traffic noise from a supposedly “peaceful road.” Reporting these problems led nowhere. The septic tank was the worst, a source of foul odours, backups, and illness. Lovelle dismissed it all. After contacting housing standards, in the fourth month of our tenancy, my family and I received a Section 21 no-fault eviction notice from the landlord and Lovelle.
The garden is riddled with issues, including over 50 rat holes and the presence of large rats. Additionally, it's quite likely that moles will dig up the garden too. You might be promised a tranquil experience out there, but the proximity of an active farm, which harvests and sprays pesticides mere meters from the property, is nothing but a nuisance.
Discovering that the "gardener" provided to you is, in fact, your landlord, who comes to the property to mow the lawn on weekdays or weekends, with or without your consent, whenever he chooses. While strolling through the garden, you might encounter the landlord inspecting or even pruning the trees. This is not unusual, as it occurred during our tenancy. However, when reported to Lovelle, they denied the landlord's presence. When a tap requires repair, it's not a plumber who arrives, but the landlord. Should there be a problem with the garage, don't expect a specialist; the landlord will attend to it. All repairs conducted by him are temporary solutions and will fall apart within weeks. Should you choose to install any fixtures or fittings, such as a new fence, especially since the property lacks one, you are required to leave these improvements upon departure for the landlord, to, and I quote, "benefit his property."
Consider this review as a cautionary note: steer clear of Lovelle and this property by all means. If I could give a 0 star review, I would. Don't rent with them.
ROY · 15 August 2024 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Good evening Roy,
Thank you for taking the time to leave us a review. We fully expected that you would take this approach as many people feel that a negative review will harm a company but in this situation it provides us with the opportunity for the public to understated a little more from both sides of the coin. Your review is full of false and misleading information that we will now provide a little more narrative about. It is worth noting though that you have left this on the wrong branch.
You let a property in the East Lindsey area and this property has been owned by the same family since being built. They are committed to making this a wonderful home both for their tenants and also from a sentimental perspective. The landlord that you had was incredibly responsive to your many complaints acting without hesitation to resolve every issue that you raised. Sadly there were often times were you prevented checks, repairs and gardening being completed. I'll specifically pick up on the point regarding the septic tank: the report we commissioned found no fault at all with this however the landlord wanted to check every avenue and booked a smog test to take place. You agreed the day and time and again when reconfirmed then on the day, refused access to the property. The council enforcement team confirmed that they were happy with the actions and findings.
Your comments regarding the landlord completing the works are unfair as I am sure all tenants viewing the property will agree with.
Commenting on the gardening statements; you were fully aware that the landlord would continue to maintain the garden and paddock having spent many years cultivating this. Simply put, it has the most perfect lawn and beautiful paddock with a summer house and mature trees. At every point the landlord agreed a day and time with you to attend and maintain this. We are not aware and do not believe your comments that the landlord attended without prior notice.
When it comes to repairs and maintenance, a property has to be maintained and you had a very hands on landlord who did not deny a single request, employing builders, drain companies etc to assist with your concerns.
It is important to note that when a tenant lets a property with ourselves we ensure that the property is viewed by the tenant before any application is made. This is so that you have a full understanding of the property internally, externally and can assess the location. You viewed the property so I would like to remind you of the following that you would have seen during your viewing: the property is in a rural location; you knew this. The property is surrounded by fields owned by the neighbouring farm; you knew this. The property is adjacent to a main road; you knew this. The property has open gardens; you knew this. The gardens and maintenance are completed by the landlord; you knew this.
In a world where social media is littered with comments about unsavory landlords who do not maintain their properties, you had a fantastic landlord and a fantastic property.
We wish you well in the future Roy!
★★★★★ 5/5
GoogleLovelles have been amazing, their professional approach to helping me to sell my late fathers house has been second to none!! From The onset the team have been helpful, friendly and nothing has been too much trouble.i'd highly recommend this estate agent to anyone selling a property.thanks team, especially James, you're all stars.
Sharon · 15 August 2024 · Lovelle Grimsby Sales
Agent replied · 25 August 2024
Hi Sharon, thank you for taking the time to leave a review, we’ll be sure to pass your wonderful comments onto the team and James.
Team Lovelle 🌟 …
★★★★★ 5/5
GoogleGreat service from lovely caring staff,nothing is too much trouble would highly recommend 👌 …
Karen · 9 August 2024 · Lovelle Gainsborough
Agent replied · 8 January 2025
Thank you so much for your wonderful feedback! We’re so pleased to hear that you found our team caring and helpful, it means a lot to us that you felt supported throughout.
Your recommendation is greatly appreciated, and we’re always here if you need anything in the future. Thank you for taking the time to share your experience with us!
★★★★★ 5/5
GoogleVery helpful Agents! Prompt and professional. Overall excellent experience!
Tom · 9 August 2024 · Lovelle Gainsborough
Agent replied · 8 January 2025
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful, prompt, and professional. Providing an excellent experience is always our top priority, so it’s fantastic to know we delivered that for you.
If you ever need assistance again in the future, we’re always here to help. Thank you for taking the time to share your feedback!
★★★★★ 5/5
GoogleBrilliant service throughout our sale process, very pleased with them, especially Naomi, who worked very hard towards the end of the sale, and without her I don’t think things would have moved as swiftly as they did. Very happy customers.
David · 9 August 2024 · Lovelle Gainsborough
Agent replied · 24 August 2024
Thank you for your wonderful feedback! We're thrilled to hear that you received brilliant service throughout your sale process and that you are very pleased with our team. Naomi will be delighted to hear your kind words and appreciation for her hard work. We're glad she could help ensure a swift and smooth sale. Your happiness means a lot to us. If you need any assistance in the future, please feel free to reach out.
★★★★★ 5/5
GoogleI can't praise the team at Lovelle Estate Agency enough. They have been absolutely amazing throughout a very long journey. There has been a lot of tears but I have finally got my flat! Naomi has gone above and beyond to get me in which is very much appreciated.
Jo · 9 August 2024 · Lovelle Gainsborough
Agent replied · 24 August 2024
Thank you so much for your heartfelt feedback! We’re overjoyed to hear that you finally have your flat and that our team could support you through this journey. Naomi will be especially pleased to know her efforts made such a significant difference for you. Your kind words mean a lot to us, and we're delighted that we could help you achieve your goal. If you need any assistance in the future, please don’t hesitate to reach out.
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