Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleWe found our dealings with Sophie at Langford Russell to be professional and a pleasure. One of only a handful of Agents who follows up and takes an genuine interest in the requirement. We would highly recommend.
Maria Β· 4 December 2025 Β· Langford Russell Orpington
Agent replied Β· 25 December 2025
Dear Maria Marsdale,
We greatly appreciate your 5-star review and the time you took to share your experience with Sophie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks, Langford Russell Orpington
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5/5
GoogleAppreciate the work Jack Frendo did for us, found a great flat and promptly arranged the application!
Ivan Β· 4 December 2025 Β· Langford Russell Orpington
Agent replied Β· 25 December 2025
Dear Ivan Iurchenko,
We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Orpington
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1/5
TrustpilotI had a very disappointing experienceβ¦
My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences Iβve had, and I would not recommend them.
Latha Β· 3 December 2025 Β· Langford Russell Orpington
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1/5
TrustpilotUnprofessional
Unprofessional, unkind
Emma Β· 1 December 2025 Β· Langford Russell Chislehurst (7a High Street)
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5/5
GoogleWe purchased our house through Langford Russell and we couldnβt have been more pleased with the service. Jamie helped us find the kind of property we were after and throughout a rather complicated sale and purchase went above and beyond to make sure the purchase went ahead. If we ever wanted to go through the ordeal of moving house again we would definitely choose Langford Russell.
Haddock Β· 27 November 2025 Β· Langford Russell Chislehurst (7a High Street)
Agent replied Β· 27 December 2025
Dear Haddock Vision,
We greatly appreciate your 5-star review and the time you took to share your experience with Jamie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Chislehurst
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5/5
GoogleJackie and the team offered great advice and support from the outset. Ensured our interests were always at the forefront and guided us through every aspectof our house sale and purchase. Thoroughly recommend !
Steve Β· 27 November 2025 Β· Langford Russell Chislehurst (7a High Street)
Agent replied Β· 27 December 2025
Dear Steve Evans, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
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5/5
GoogleThe sale of our house and purchase of another was handled by Sienna, who was cheerful and efficient throughout the whole process. Would recommend Langford Russell to anyone, as well as use them again :)
Cristian Β· 27 November 2025 Β· Langford Russell Orpington
Agent replied Β· 25 December 2025
Dear Cristian Ludewig-Thorne, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
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5/5
GoogleRoss and co at Langford Russell Swanley were absolutely brilliant from day one .. answered every query promptly.
Was amazing service thanks to everyone involved
Mr mrs tickner
Patrick Β· 26 November 2025 Β· Langford Russell Swanley
Agent replied Β· 26 December 2025
Dear Patrick Tickner, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ross and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
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5/5
GoogleI had the pleasure of dealing with Jack Frendo when arranging a short term rental agreement. His attention to detail and customer service was top notch with instant replies and proactive attitude.
Oliver Β· 25 November 2025 Β· Langford Russell Orpington
Agent replied Β· 25 December 2025
Dear Oliver Friend,
We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Orpington
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5/5
GoogleIt was such a great experience for us working with Langford Russel. And we have a special thanks for Louise, who helped us through our renting process with patiance and kindness. Things couldn't be better for us π β¦
Samira Β· 21 November 2025 Β· Langford Russell Sevenoaks
Agent replied Β· 12 December 2025
Dear Samira Salmani,
We greatly appreciate your 5-star review and the time you took to share your experience with Louise. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Sevenoaks
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5/5
GoogleOur house went on the market on 13th May and the sale completed four months later! James was the sales negotiator dealing with our house sale and was great throughout; from dealing with the negotiations to get us the best possible price, β¦
Emily Β· 16 November 2025 Β· Langford Russell Sevenoaks
Agent replied Β· 12 December 2025
Dear Emily Todman,
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleWe dealt with Kelly throughout our house purchase and she was excellent, always quick to reply, really pleasant to deal with and genuinely helpful from start to finish. Communication was clear and timely, and she made the whole process run smoothly. Would happily recommend the team.
Philip Β· 16 November 2025 Β· Langford Russell Beckenham
Agent replied Β· 16 April 2026
Dear Philip Steel,
We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Beckenham
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5/5
GoogleKelly Walsh was our agent and she made the process smooth and easy. She gave realistic and sound advice on our offers and we felt very assured. Our house was under offer very quickly in a time of slow market movement. I would highly recommend Langford Russell.
Stuart Β· 16 November 2025 Β· Langford Russell Beckenham
Agent replied Β· 16 April 2026
Dear Stuart Singleton
We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI was very happy with the service I received from Langford Russell. Kelly Walsh was my agent. Throughout the process, Kelly was professional, proactive and genuinely committed to helping me every step of the way. Communication was great, every question addressed quickly and clearly and I always felt fully informed throughout the whole process.
Kelly's knowledge of the market was exceptional and her advice made the entire experience smooth and less stressful. She went above and beyond to ensure everything ran perfectly and her friendly positive attitude made the move so much easier.
I would highly recommend Langford Russell (especially Kelly & Eddie ) to anyone looking for a reliable, trustworthy and outstanding estate agent.
Thanks you for making this an enjoyable experience!
Steve Β· 16 November 2025 Β· Langford Russell Beckenham
Agent replied Β· 16 April 2026
Dear Steve Demuth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham
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5/5
GoogleA good persistant approach to selling a vacant flat. Tireless and tenacious.
Mike Β· 16 November 2025 Β· Langford Russell West Wickham
Agent replied Β· 21 June 2024
Thank you Mike for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleLangford Russell Sevenoaks were massively helpful in helping my partner & me find our new home. James was attentive & showed real care in making sure all of our questions & concerns were answered. Couldnβt recommend them enough.
Matthew Β· 14 November 2025 Β· Langford Russell Sevenoaks
Agent replied Β· 12 December 2025
Dear Matthew Wright,
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Sevenoaks
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5/5
GoogleSuper awesome
Vikas Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)
Agent replied Β· 27 December 2025
Dear Vikas Gugnani, Thank you for the great review! It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards, Langford Russell Chislehurst
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5/5
GoogleRating only, no written review.
Zarife Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)
Agent replied Β· 27 December 2025
Dear Zarife Akkaya, Thank you for taking the time to review your recent experience with our Langford Russell Chislehurst branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
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5/5
GoogleI recently worked with Danielle Hackworth, the lead pre-tenancy agent responsible for finding new tenants for my property in Chislehurst after the current tenants decided not to extend their tenancy. I am thoroughly impressed by her professionalism and results.
Highlights
Efficiency and effectiveness: 5/5
Danielle secured a new tenancy in the shortest possible turnaround time from the property being advertised. The process was smooth, with minimal downtime.
Exceptional communication: 5/5
She is an outstanding communicator, providing clear updates, timely responses, and proactive next steps throughout the process.
Praiseworthy work ethic: 5/5
Danielleβs dedication and reliability stood out. Her work ethos is second to none, consistently going above and beyond to meet client needs.
Extensive network: 5/5
She leverages a vast network of clients, which contributed to the rapid securing of tenants and a strong pool of interested applicants.
Irreplaceable asset to Langford Russell:
In my experience, Danielle is truly an irreplaceable asset to Langford Russell as their lead pre-tenancy agent. Her expertise and dedication significantly contributed to a seamless transition for my property.
Overall rating 5/5
Additional note on Langford Russell
Langford Russell has demonstrated excellence not only in pre-tenancy services but also across its broader operations. The agencyβs sales and buying services are complemented by a comprehensive post-tenancy management team. This integrated approach provides clients with confidence that their property needs are supported at every stage, from finding tenants to ongoing management, ensuring peace of mind and consistent service quality.
Overall rating 5/5
A highly efficient and well organised establishment thanks to their effective and outcome driven staff. Jamie Muir who was the lead agent/case holder in respect of transactions involving my two properties, of which 1 was sold and the other purchased, demonstrated gusto, responsiveness, punctiliousness, and alacrity in achieving the best possible outcomes. He has proven himself to be a true asset to the organisation.
Sam Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)
Agent replied Β· 27 December 2025
Dear Sam Shayegan,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind Regards,
Langford Russell Chislehurst
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5/5
GoogleWe had a great experience working with Madeleine on the purchase of our dream home. She was personable, approachable, and provided a true five-star service throughout. Although we werenβt successful in securing the house initially, the moment the original buyers pulled out, Madeleine reached out right away and guided us seamlessly through the process. Thank you, Madeleine, weβre forever grateful!
E Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)
Agent replied Β· 27 December 2025
Dear E B, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Madeleine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
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1/5
GooglePoor communication throughout process and had to remind about promised weekly updates.
Quoted marketing price was more than Β£100,000 OVER actual price achieved. Get the client to sign up with an exaggerated price, then say oops, sorry but the market says no!
Isn't it the job of a real estate agency to give an accurate market valuation, not an inflated one, just to get the listing?
Clear, written contractual instructions amended to suit the convenience of the agency.
Huge issue over eventual buyers' much higher offer NOT being put to us. We only secured the sale because they turned up at our door, asking why we'd turned down their higher offer - which we knew nothing of. Langford of course denied this version of events.
As a consequence we've received several requests from the original 'buyer' (no exchange of contracts) seeking compensation. Any compensation should be paid by Langford - but won't be.
It was a stressful, horrible process from beginning to end. Deeply regret deciding to engage Langford.
The only reason we've given 4 stars, is that zero is not an option.
Norman Β· 28 October 2025 Β· Langford Russell Chislehurst (7a High Street)
Agent replied Β· 27 December 2025
Dear Norman Monshall,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleWarm, thoughtful and totally on our side from day one. Hayley really took the time to understand why we wanted to sell and made us feel comfortable throughout. Ross was brilliant too, flexible, diligent and well-organised, carefully arranging viewings around our busy family life and keeping everything smooth. Professional, accommodating and genuinely caring.
Ben Β· 27 October 2025 Β· Langford Russell Swanley
Agent replied Β· 26 December 2025
Dear Ben Croxford,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind Regards,
Langford Russell Swanley
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5/5
GoogleIt was a very smooth and fast service dealing with Langford Russell. Joseph and Hayley made the experience of being a first time buyer very straight forward and easy, which Iβm very thankful for.
Ibraheem Β· 27 October 2025 Β· Langford Russell Swanley
Agent replied Β· 26 December 2025
Dear Ibraheem Odufuwa, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Joseph & Hayley. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
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1/5
TrustpilotThe worst letting property management Iβ¦
The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you.
I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!
Tendai Β· 24 October 2025 Β· Langford Russell Orpington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.