Langford Russell Beckenham reviews

★★★★★ 5/5

Google

I was very happy with the service I received from Langford Russell. Kelly Walsh was my agent. Throughout the process, Kelly was professional, proactive and genuinely committed to helping me every step of the way. Communication was great, every question addressed quickly and clearly and I always felt fully informed throughout the whole process. Kelly's knowledge of the market was exceptional and her advice made the entire experience smooth and less stressful. She went above and beyond to ensure everything ran perfectly and her friendly positive attitude made the move so much easier. I would highly recommend Langford Russell (especially Kelly & Eddie ) to anyone looking for a reliable, trustworthy and outstanding estate agent. Thanks you for making this an enjoyable experience!

Steve · 16 November 2025

★★★★★ 5/5

Google

Kelly has been super helpful and supportive throughout the purchase of my first home! She always understood my position and frustrations and was able to get answers when needed. Made the whole process a lot easier to understand and deal with! Thank you Kelly!

Josh · 16 March 2026

★★★★★ 5/5

Google

From day one the team at Langford Russell in Beckenham made me feel confident that the sale of my flat was in good hands. Excellent local knowledge and great advice regarding the asking price. The first person to view the flat offered the asking price. Despite a rather complicated sale process that took longer than expected, they kept me well informed and showed great resilience and patience with the buyer. I highly recommend Eddie, Kelly and the team!

Graham · 6 April 2025

★★★★★ 5/5

Google

Kelly was just amazing selling our house on Forest Ridge. She was so dedicated and passionate, finding a buyer at such incredible speed! Once we accepted the offer, the moving process took nearly 11months due to the length of the chain. At every step on the way, Kelly did all she could to try and push this along, keeping us regularly updated throughout. Couldn’t ask for such amazing service, genuinely very personal and passionate, helping us move through such a stressful chain. Thank you!

Victoria · 21 December 2024

★★★★★ 5/5

Google

Ever since my -love at first sight- flat viewing, Kelly Walsh has supported me with an outstanding professionalism in every stage of my purchase journey. Kelly was honestly the first real estate agent whom I communicated with (whether renting or buying) and who demonstrated a rare elegance letting the property speak for itself rather than persuading me into signing a contract. As a foreigner, totally unacquainted with the UK property legislation, I only received grace and empathy from Kelly who has assisted me with patience and promptitude, mediating communication with the seller whenever possible and connecting me with her colleagues for any adjacent works I needed for the property.

Diana · 1 December 2024

★★★★★ 5/5

Google

My fiance has been dealing with our apartment search. Coming into contact with Sinan has been such a blessing. He's been supportive, informative, and helpful from the get go. It's such a good experience, I'd recommend him to anyone I know. From actually keeping in touch, offering advice, answering all our questions and getting those he didn't have immediate answers for, he's been professional. Even after moving in, Sinan has been supportive and helpful with our moving in and needs at the apartment. He definitely has gone above and beyond and set himself as the best agent we have had the pleasure to communicate with. Many thanks, Sinan!

V · 8 November 2024

★★★★★ 5/5

Google

The team at Langford Russell Beckenham are amazing. Kelly and Eddie managed to find us good buyers, quickly, in a tough market and were amazing at pushing the sale through across the whole chain. They were friendly, always responsive, and from what we heard and saw were honestly much better than the other local agents in our chain. If you want agents who make the whole process of selling in this country much much easier definitely give the team at Langford russell beckenham a ring.

Jonina · 26 March 2026

★★★★★ 5/5

Google

Kelly Walsh was our agent and she made the process smooth and easy. She gave realistic and sound advice on our offers and we felt very assured. Our house was under offer very quickly in a time of slow market movement. I would highly recommend Langford Russell.

Stuart · 16 November 2025

★★★★★ 5/5

Google

We dealt with Kelly throughout our house purchase and she was excellent, always quick to reply, really pleasant to deal with and genuinely helpful from start to finish. Communication was clear and timely, and she made the whole process run smoothly. Would happily recommend the team.

Philip · 16 November 2025

★★★★★ 5/5

Google

Kelly and Eddie at Beckenham were brilliant and followed up during the whole process. Langford Russell had a very assertive approach for supporting the seller and delivering the sale for the optimum price. Would recommend this agency as they got the job done.

Andrew · 16 December 2025

★★★★★ 5/5

Google

Sinan is a great agent and I got the impression that he actually wants to help. Having not secured the property I wanted, he went on to follow up with me on a similar property. I have always said you never know when someone you treat poorly will be that potential big client in the future or worst even your manager or in law. I am a stickler for good service and appreciate the support and service provided Sinan. Well done.

JayT · 23 September 2024

★★★★★ 2/5

Trustpilot

Disappointing selling experience

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service. - The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that. - There were lots of system errors initially which again delayed my property being listed.- During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen. - I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing.

Sam · 30 June 2024

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Acorn Estate Agents. As a landlord, I found their management service highly unprofessional, dodgy, manipulative and poorly handled. There were deductions made from my rental income that were not clearly authorised or properly communicated, which caused unnecessary frustration and a serious loss of trust.

Omo · 20 May 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 2/5

Trustpilot

Internal and external comms need drastic improvement

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

Customer · 6 August 2025

★★★★★ 5/5

Google

Langford Russell (Beckenham) knows its market well. From their initial evaluation and analysis through to the sale of the property, they commanded our confidence. Special mention to Carys who was so professional, knowledgeable and encouraging in her approach. She was a delight to work with.

David · 1 September 2025

★★★★★ 1/5

Trustpilot

Appalling service from Acorn in…

Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc.

Sophie · 21 June 2025

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service!Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024

★★★★★ 5/5

Trustpilot

Dammy was incredible

Dammy was incredible, he was so diligent in making sure that all the T’s were crossed and I’s were dotted to make the sale and purchase progress. He replied to every email, phone call, chased up solicitors, helped me complete legal documents. Without him the sale wouldn’t have gone through and he was far more conscientious than my solicitors in following everything up. I thoroughly recommend Dammy 100%. He is also very upbeat and positive, you really feel he has your back during such a stressful time. Best estate agent ever, he really is fantastic.

Sarah · 15 January 2024

★★★★★ 5/5

Google

Carys was so friendly when we spoke, was very helpful and clear with her communication. She’s an outstanding member of the team if i must say so myself, very politely spoken, well mannered and very very helpful. I cannot sing her praises enough!!

Luke · 24 July 2025

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

Evelina · 28 December 2023

★★★★★ 5/5

Google

Buying a house with Langford Russell Estate Agents in Beckenham has been an absolute joy, from first viewing the property with Kelly, only 7 weeks ago, to exchange last Friday. Kelly is super efficient and has a lot of knowledge, meaning she was always able to deal with my queries promptly and provide me with the information I needed. Kelly is friendly and approachable, which I found invaluable, particularly given my level of knowledge around the house buying process. She did a fabulous job of liaising with my sellers when necessary, negotiating well when needed, and being incredibly neutral along the way. I've not found this level of trust with an estate agent before. Thank you Kelly :-)

Lisa · 15 May 2025

★★★★★ 1/5

Trustpilot

Part 2 as promised

I guess this is a monthly update to the still on- going 'Joy' of renting via Acorn.I stand by my 1st review and I will stand by this one... I will not remove just because you want me to.I will start by saying there is a property file with Medway Council if you become the future Tenant of this house.. there has been previous contact made for you, I've now vacated for 3 1/2 weeks the house sits empty.Also love nothing more than walking to booked viewings when nobody arrives! Brilliant waste of time. To the one person viewing who walked out after saying to much work.. I salute you sir your correct.No further on for a useful meaningful solution, there have been viewings and offers made to the landlord for said house on market which has been on market since 19th October.. but the offers not accepted even at a higher rate of rental than I paid, guess when someone who doesn't live there still pays rent why would you want to, so easier to refusing future viewings and making myself available until its returned in April.In the same hand I'm certainly not going to be scrubbing anymore damp/mould off walls which is clearly not the 'condensation how you live lines' might be something more to do with water ingress... like the stains on bedroom ceilings not made good... certainly not something that I will sorting. Check the GSC for this house as the recommendations for age of boiler from the proper Gas safety test have clearly been ignored it's not been serviced for many years of which a landlord is legally responsible to service his boiler (it's 30 plus years old!) There was supposed to be a mutual date set for an early end of tenancy, my reasons for early ending were repeated non repairs and false Gas safety certificates.I'm in process of compiling my report to Housing Ombudsman, broken locks will be refitted and the keys for said lock returned in April.I'm sure next update will follow as this is the 'gift' that just keeps giving...

Fiona · 29 November 2023

★★★★★ 5/5

Trustpilot

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Deepak · 24 November 2023