Langford Russell Beckenham reviews

★★★★★ 5/5

Trustpilot

Thanks Amelia

We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.

Michael · 14 July 2023

★★★★★ 5/5

Google

We were buyers in the process. However, Carys McFarland, from the selling agent Langford Russell, could not have been more helpful and supportive throughout the buying process. In conjunction with our own agent she ensured that enquiries were answered promptly and solicitors kept on their toes. Carys is a credit to Langford Russell and the industry.

Robert · 26 October 2024

★★★★★ 5/5

Google

Langford Russell have managed the letting of my flat for 8 years, ensuring that I had constant tenants. When I decide to sell the property in July 2022 Eddie and the team were brilliant at sorting out the listing, viewings and helping secure multiple offers. The sale stalled a couple of times but Eddie was always at the end of the phone to reassure and chase the buyers when needed. I would recommend Langford Russell to anyone looking to let, buy or sell a property in Beckenham.

Helen · 21 June 2023

★★★★★ 5/5

Google

Our new home was the first property we saw in Beckenham. Oliver, who showed us around, was an absolute star and an exception to experiences we had with other agents. From the viewing through to putting an offer in to completion, Oliver was always available a phone call away, keeping the communication between us, our solicitors and the vendor smooth and efficient. I highly recommend this Langford Russel branch if you are first time buyer. The team there is highly skilled and knowledgeable about the local market but also friendly and human unlike some other agencies around.

Jan · 21 June 2023

★★★★★ 5/5

Trustpilot

Acorn and Amelia Giles: A Home Sale Savior

We were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue. We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive. Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable. While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it. We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!

Eamon · 13 June 2023

★★★★★ 5/5

Trustpilot

Thank you Nikola and Sevya for your…

Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.

Guniz · 1 May 2026

★★★★★ 5/5

Google

Kelly and Eddie were great . They worked tirelessly and informatively through the selling of our property making the whole experience very easy. A big thank you to both of them.

Simon · 23 August 2025

★★★★★ 5/5

Google

Sinan was great! Very responsive and helpful throughout the whole process. If he didn’t know the answer to any of our questions he was very quick to find out and come straight back to us. He also always called us which we thought added a much more personal touch/service. Would have no hesitation in recommending to friends/family.

Pauline · 23 September 2024

★★★★★ 1/5

Trustpilot

Property Manager Gisella Rappa is…

Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.

Claudia · 27 April 2026

★★★★★ 1/5

Trustpilot

Not trustworthy, commission focused not client

After using their service unsuccessfully I was contacted by a seller of a property I had previously fell in love with but had been told by agent William, that it had been sold separate from Acorn. The seller informed me the property was not sold but in fact very much available and that he had been informed by William that I did not want the property and had ignored calls and emails. William did this because he was pushing the seller to accept an offer 20 grand under the asking price which came from another Acorn client. The seller discovered the deceit when a man knocked on his door and informed him that Acorn was refusing him a viewing to the property. I was ignored by William when I sent a confronting email, and the complaints staff member sent a very feeble sorry but not sorry because you should have put an offer in regardless email. I would advise Acorn to resolve this issue with the seller who has lost out on 20 grand and time waiting for another buyer while I have already exchanged elsewhere. I would also advise to keep better tabs on your staff to prevent acts of deceit for the gain of additional commission.

Beverley · 11 May 2023

★★★★★ 5/5

Google

Langford Russell Beckenham did exactly what they said they would, i.e. get people in to view on Saturday and offers on Monday. They were patient when we took a long time to find a place to buy and when it all came together they were knowledgeable and helpful. Thanks to Eddie and Kelly everything went well. We move on Monday!

Marilyn · 27 July 2024

★★★★★ 5/5

Google

Kelly has been a joy to work with from initial viewing to completion in time for Christmas. Thanks!

Des · 16 December 2025

★★★★★ 5/5

Trustpilot

Acorn - Louise King ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had sold our house with another agency summer last year, that fell through after months of delays and messing around. We had met Acorn before and parents had recently sold with them with no issue, so we called and they agreed to take us. With the mortgage rates going crazy as we went to market so things were slow, then Christmas...even slower. January, they hit the ground running and arranged some viewings, we got an offer and things went from there. We needed a quick sale as our mortgage offer on our new house would expire and with the help of Louise we actually completed a week sooner than our deadline. It was tough and im sure Louise is pleased to see the back of me, but we are forever grateful to Acorn and Louise for all your efforts and hard work! Will use Acorn again and will recommend to everyone!

Stacey · 28 March 2023

★★★★★ 5/5

Trustpilot

One of the best estate agents…

I instructed Acorn estate agents Brockley branch in March 2024 to market my property for sale. At all times I found all personnel to be very professional and helpful. At every level they were nothing but helpful and courteous and happy to listen to my suggestions and enquiries The branch manager Kevin Ashton is head and shoulders above your average manager and goes over and above what one would expect. He is smart, friendly and very personable and I've no doubt a great asset to the Acorn family. Though they didn't sell my house on this occasion I would have absolutely no hesitation in recommending them if I was looking to sell in the future.

Christopher · 8 January 2025

★★★★★ 5/5

Google

Kelly is tenacious and worked tirelessly to get our move completed. A big thank you from us.

Gary · 16 December 2025

★★★★★ 1/5

Trustpilot

I recently made a formal offer on the…

I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up, via email, voicemail, and messages left with his colleagues, I have received absolutely no response whatsoever. This complete lack of communication is utterly unacceptable and highly unprofessional. It has left me with the strong impression that my offer was never even presented to the seller. The total radio silence raises serious concerns about the agent's competence and integrity, and the entire process has felt somewhat dodgy. I would strongly caution any potential buyers against dealing with this agent. Basic courtesy and professionalism appear to be entirely absent

Scott · 1 May 2026

★★★★★ 5/5

Trustpilot

Fantastic first time buyer experience!

We just completed and moved into our first property in Forest Hill and have been so impressed with Adam at Acorn Sydenham during the whole buying process. Adam was amazing from day one - arranging 5 viewings in an afternoon and even giving me a lift in between a couple of properties. He was friendly and amicable but also knowledgeable on the properties shown and if unaware of something, always jotted notes down to check and respond later. When we chose a favoured property he was very flexible when we wanted to arrange second and third viewings. Through the whole process he was always organised and very responsive, providing valuable guidance and advise where needed, communicating swiftly with the seller with any clarifications we needed. From initial interest all the way through to completion he really went above and beyond for us, making our buying experience very pleasant. Adam is a great ambassador for Acorn and we would now 100% recommend Acorn after the top notch service provided to us.

Colin · 27 February 2023

★★★★★ 5/5

Trustpilot

Perfect from start to finish

Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!

Calvin · 19 February 2023

★★★★★ 1/5

Trustpilot

Avoid Acorn Bexleyheath

Avoid Acorn Bexleyheath, Unprofessional and unsafe. We were promised by the agent (Alexandra) that this property was fully managed by Acorn and that maintenance issues would be fixed before we moved in. We even put this in our offer letter. They failed on every count. On move-in day, the property was disgusting and contained drug paraphernalia left by previous tenants, a massive safety risk that clearly wasn't checked. To top it off, we were told the wrong office to pick up our keys, causing further chaos. Communication has been non-existent; they have ignored every inventory update and shown zero empathy for the stress they've caused. We are now escalating this to The Property Ombudsman. Do not trust their verbal guarantees.

Lucienne · 15 April 2026

★★★★★ 5/5

Trustpilot

Amazing people and excellent service

We bought our flat through Acorn, and despite all the issues we experienced with our solicitors, Acorn were immensely supportive and responsive the whole time. Samantha Latham, our agent, in particular, was extremely supportive and kind to us and greatly helped us all along the way. She would sit on the phone for hours to get an update from the parties involved and give us the much needed information on the progress of our case, of which we were otherwise deprived. Acron deserve the full five star I have given them and I wouldn't hesitate to recommend their great service!

Ramin · 24 December 2022

★★★★★ 4/5

Trustpilot

Acorn Group

Chris Rolfe was extremely helpful in our time renting with Acorn Group. In the circumstances Chris was under he was supportive and responsive. Thanks for your help Chris.

Noel · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Acorn Estate Agents in Stroodhe service from Acorn Estate Agents in…

The service from Acorn Estate Agents in Strood was exceptional from the start to when the house was sold. Kieran listened to what I wanted to achieve from the sale and introduced appropriate buyers. Personnel at the office always greeted me positively and queries were answered timely which kept my mind at peace during the sale process.

Tajinder · 6 July 2024

★★★★★ 5/5

Trustpilot

Selling my home

I invited several Estate Agents to my home with the aim of choosing one. Adam from Acorn was the clear favourite. Adam was very knowledgeable and knew the area having sold property nearby; he answered all my question and made me aware of things I had not even thought of; he was respectful of my home of many decades and demonstrated a real enthusiasm in making the sale. Adam reassured me that he would be involved in every step of the process including liaising with solicitors. He was true to his word as when the sale was stalling due to the solicitors, he managed to push things through to completion. Adam and Sophie understood my working situation, and were flexible in arranging viewing times. I highly recommend Acorn in Kennington, they are a professional decent organisation.

Mrs · 9 December 2022

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace. After getting pulled pillar to post with loads of different properties and then not actually getting one. The last one topped it for me and my partner after signing a tenancy agreement for one property the landlord changed his mind and then the holding fee got moved onto another property. We then signed another agreement and got the house. Even got a moving date. So we made arrangements with a removal company and both cancelled the tenancy agreements on the properties we were both in. The landlord had used two letting agency’s and dropped us too so our holding fee meant nothing. Acorn were prepared for us to be homeless. They still owe the holding fee and it’s been a month. What if we needed that for a holding fee on another property? Disgraceful

Jon · 22 November 2024