Trusted Agent profile

Langford Russell reviews in Swanley, Beckenham, Orpington and 3 more

4.4

★★★★★ Great

1,405 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Swanley, Beckenham, Orpington, West Wickham, Chislehurst (two offices) and Sevenoaks. Together they have 1,405 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

902

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Langford Russell office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Can’t praise Louie Wood enough for his exceptional professionalism during our recent house purchase. He’s warm, friendly and very knowledgeable. Great communication throughout made the whole process painless! Thanks Louie!

Lisa-Marie · 10 October 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Dear Lisa-Marie, Thank you for your wonderful 5-star review! We’re delighted to hear that Louie made your house purchase such a smooth and stress-free experience. We’ll be sure to pass on your kind words and appreciation to him. Congratulations on your new home, and thank you for choosing Langford Russell Orpington! Kind regards, The Langford Russell Orpington Team

1/5

Trustpilot

Stay away from these cowboys

Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.

Elis · 22 September 2026 · Langford Russell Orpington

5/5

Google

We had a really positive experience with Louie throughout the process of buying our house. He was extremely helpful, approachable, and always happy to answer all of our questions, no matter how small. Buying a house can be quite stressful, but Louie made the process much easier by keeping us informed and being available whenever we needed help or clarification. His professionalism, patience, and friendly attitude really made a difference. We really appreciate all of his help and support throughout the process and would happily recommend Louie to anyone looking to buy or sell a property. Thank you, Louie, for all your hard work!

Elis · 21 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you, Elis, for your fantastic 5-star review! We’re delighted to hear that Louie made your house purchase easier with his helpful, approachable and professional service. We really appreciate your kind words and recommendation of Louie and the Langford Russell Orpington team.

5/5

Google

We have been doing many viewings around the Orpington area. Recently we did a viewing with Louie Wood and he was engaging and helpful, demonstrating a genuine interest in property generally and in our specific requirements. He had good knowledge of the area too. Thanks Louie.

Helina · 21 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you, Helina, for your fantastic 5-star review! We’re delighted to hear that Louie was engaging, helpful and knowledgeable about the Orpington area, taking the time to understand your requirements. We really appreciate your kind words and support of the Langford Russell Orpington team.

5/5

Google

We recently used Langford Russell to sell our house in West Wickham and I couldn’t be more impressed with the service we received from Steve and Lukasz. Steve had a clear strategy from the outset for selling the house, and as a result the property sold very quickly as it had been proposed. Both Steve and Lukasz were extremely knowledgeable and experienced and their professionalism throughout the process was outstanding. Whenever I needed to contact them they were always there to answer questions or provide an update which made the whole process much less stressful. Their communication and willingness to help at any time were amazing. I would highly recommend Steve, Lukasz and the team at Langford Russell to anyone looking to sell their property. Their knowledge, experience and dedication made a real difference, and I’m extremely pleased with the result. Thank you, Steve and Lukasz, for all your hard work.

Gibbers · 21 September 2026 · Langford Russell West Wickham

Agent replied · 12 October 2026

Thank you, Gibbers, for your fantastic 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that Steve and Lukasz provided such a professional and knowledgeable service and kept you informed throughout the sale of your home. It’s wonderful to know that their communication, dedication and clear approach helped make the process less stressful for you. We’ll be sure to pass your kind words on to Steve and Lukasz. Everyone at Langford Russell West Wickham really appreciates your recommendation. Thank you for choosing us, and we wish you all the best for the future!

5/5

Google

The best estate agents I have come across. Sold my house in a matter of days. Fought tooth and nail for us everytime we needed them. The most communicative, responsive and available estate agents I've met. My recommendation to everyone. Oliver and Sienna went above and beyond.

Anastasia · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you so much for your outstanding 5-star review, Anastasia! We’re absolutely delighted to hear that you had such a fantastic experience with Oliver, Sienna and the team at Langford Russell Orpington. Selling your home in just a matter of days is a fantastic result, and it’s wonderful to know that you felt fully supported throughout the process. Your comments about the team’s communication, responsiveness and dedication mean a great deal to us, and we’re especially pleased that Oliver and Sienna went above and beyond to help achieve the best possible outcome for you. Thank you again for your fantastic recommendation and for choosing Langford Russell Orpington. We’ll be sure to share your kind words with Oliver, Sienna and the wider team!

5/5

Google

Very happy with the fantastic services I received from both Sienna and Jacob. My sale and purchase took over a year but I was being kept updated and supported throughout the process. Jacob, thanks a million for finding the right buyers for my home. You did a great job and saved me from losing my purchase property. So happy to be in the cottage at last! I’d certainly recommend Langford Russell and feel they are the best estate agents in the Orpington area. Their communication with their clients is always prompt and efficient and the sale of my house was facilitated in a personal, sensitive and tactful manner. THANK YOU SO MUCH.

Mona · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you so much for your wonderful 5-star review, Mona! We’re absolutely delighted to hear that Sienna and Jacob supported you throughout what was a lengthy and challenging sale and purchase. We understand how stressful a property transaction can become, particularly when it takes over a year, so it’s fantastic to know that you felt kept informed and supported every step of the way. We’re especially pleased that Jacob was able to find the right buyers for your home and help protect your purchase, allowing you to finally move into your cottage! 🏡 Your kind words about our prompt communication and the personal, sensitive and professional service provided by the team mean a great deal to us. Thank you again for your wonderful recommendation of Langford Russell Orpington. We’ll be sure to share your feedback with Sienna, Jacob and the whole team. Wishing you many happy years in your new home!

5/5

Google

Excellent service from valuation to exchange, Many thanks

Paul · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you so much for your 5-star review, Paul! We’re delighted to hear that you received excellent service from valuation through to exchange. It’s fantastic to know that the team at Langford Russell Orpington supported you throughout your property sale and helped make the process a positive experience. We really appreciate your kind words and for choosing Langford Russell Orpington. Congratulations on your successful exchange, and we wish you all the very best for the future!

5/5

Google

I cannot praise Jacob Louth for all his help, proactiveness and sheer professionalism in the sale and purchase of a new home. He really did go above and beyond. He listened to our list of "wishes" when searching for a property and worked tirelessly to find somewhere to fit our criteria. With our sale he was superb and organised an open day and made sure there was lots of viewings - he was superb. During the Sales and Purchase process he was a fantastic conduit between the chain and all the Solicitors. The Service he gave was truly exceptional. I would not hesitate to recommend him at Langord Russell for anyone thinking about moving or selling their property. I would also like to add that Sienna Coombs was also a delight to work with during this process. It was so refreshing to receive this high level of service from people who truly care and want the best for you in what can be a stressful process.

Carol · 12 September 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Thank you so much for your exceptional 5-star review, Carol! We’re absolutely delighted to hear about the outstanding support you received from Jacob and Sienna throughout your sale and purchase. It’s fantastic to know that Jacob took the time to understand your property requirements, worked tirelessly to find a home that matched your wishes, and delivered such a proactive approach to marketing your own property. We’re especially pleased that the open day and additional viewings helped generate strong interest, and that Jacob was able to help coordinate communication across the chain and solicitors throughout the process. Your kind words about the professionalism, care and personal service provided by the team at Langford Russell Orpington mean a great deal to us. We understand that moving home can be stressful, so it’s wonderful to know that Jacob and Sienna helped make the experience as smooth and positive as possible. Thank you again for your recommendation. We’ll be sure to share your fantastic feedback with Jacob, Sienna and the whole Langford Russell Orpington team!

5/5

Google

Jack has been fantastic in helping us through the lettings process. Prompt viewings, great communication and lots of patience with all of our questions.

Carly · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you so much for your fantastic 5-star review, Carly! We’re delighted to hear that Jack provided such excellent support throughout your lettings journey. It’s great to know that you appreciated his prompt communication, efficient viewings and patience in answering all your questions. We really appreciate your kind words and are pleased that Jack and the team at Langford Russell Orpington could make the lettings process such a positive experience. We’ll be sure to pass your feedback on to Jack!

5/5

Google

Very helpful in finding a new place for me and very quick to reply to queries

Ellis · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you for your fantastic 5-star review, Ellis! We’re delighted to hear that the team at Langford Russell Orpington was able to help you find your new home and that you found our communication quick and responsive. We really appreciate your kind words and are pleased we could make the process a smooth and positive experience. Thank you for choosing Langford Russell Orpington, and we wish you all the very best in your new home!

5/5

Google

Jacob was amazing throughout the process of our house sale and found the perfect buyer for us on time! He made sure everything ran smoothly and things were communicated well!

Deepthika · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you so much for your fantastic 5-star review, Deepthika! We’re delighted to hear that Jacob provided such excellent support throughout the sale of your property and helped you find the perfect buyer. It’s great to know that Jacob kept everything running smoothly and communicated clearly throughout the process. We really appreciate your kind words and are pleased you chose Langford Russell Orpington. We’ll be sure to share your wonderful feedback with Jacob and the team!

5/5

Google

We had a very good experience with Langford Russell Orpington during the purchase of our new home. Jacob Louth was always helpful, responsive and easy to deal with, and kept us updated throughout the process. We have now exchanged contracts and are looking forward to completion. Many thanks to Jacob and the team.

Ievgen · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you so much for your fantastic 5-star review, Ievgen! We’re delighted to hear that you’ve had such a positive experience with the team at Langford Russell Orpington. It’s wonderful to know that Jacob was helpful, responsive and kept you fully updated throughout your purchase. Congratulations on exchanging contracts, and we hope everything goes smoothly through to completion. Thank you again for choosing Langford Russell Orpington, and we’ll be sure to share your kind words with Jacob and the team.

5/5

Google

I went to Langford Russell having had my property on the market for 3 months with only 1 viewing. Oliver identified my priorities for a sale and clearly articulated their sales strategy. Within 2 weeks of going live I had had two viewings and was under offer. Sadly my purchase (not with Langford Russell )was not as straightforward but Langford Russell were always available to advise and managed my buyer through the multiple delays caused by this as well as kept me sane. All the team I came into contact with were friendly and professional but Jacob my main point of contact was a legend even telling me to text him while he was away if anything came up.

Rebecca · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you so much for your wonderful 5-star review, Rebecca. We’re delighted to hear that Oliver and the team at Langford Russell Orpington were able to make such a positive difference to your sale, particularly after your property had been on the market for three months with limited interest. It’s fantastic to hear that the team’s sales strategy helped generate strong interest and secure an offer within just two weeks. We’re especially pleased that Jacob was there to support you throughout the delays and challenges with your purchase, helping to keep everything moving and providing reassurance when you needed it most. Thank you again for your kind words and for choosing Langford Russell Orpington. We’ll be sure to share your feedback with Oliver, Jacob and the whole team! 🏡

5/5

Google

We have just sold with Langford Russel and we are very, very pleased with the service we have received. In particular we have been very impressed with the way Jacob has handled the sales process. Jacob's responsiveness and attention to detail have been great. I would not hesitate to recommend them if you are looking to sell your home.

Kathy · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you for your fantastic 5-star review, Kathy. We’re delighted to hear how pleased you were with the service you received from Langford Russell Orpington. It’s particularly wonderful to hear that Jacob’s responsiveness and attention to detail made such a positive difference throughout the sales process. Providing clear communication and keeping everything moving is an important part of our approach, so your feedback means a great deal to us. We’ll be sure to share your kind words with Jacob and the wider team. Thank you for your recommendation and for trusting Langford Russell with the sale of your home. We wish you all the best for the future!

5/5

Google

Langford Russell did an amazing job selling my mum’s rental property. There were many challenges along the way with the buyer’s survey and chasing solicitors but Jacob was super on it, resolving issues along the way and always following up and updating all parties along the way so we never need to pick up the phone to ask for an update. Would highly recommend using Orpington Langford Russell! Jacob and Oliver were so friendly, professional and helpful from start to finish and made what is a stressful process so much smoother.

Emily · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you for your fantastic 5-star review, Emily. We’re delighted to hear that Jacob and Oliver provided such a professional, friendly and supportive service while selling your mum’s rental property. We appreciate that property sales can sometimes come with unexpected challenges, so it’s wonderful to know that Jacob stayed on top of everything, helped resolve issues with the survey and solicitors, and kept everyone updated throughout. At Langford Russell Orpington, we pride ourselves on proactive communication and making the sales process as smooth and stress-free as possible. It’s great to hear that you always felt informed and supported without having to chase for updates. We’ll be sure to share your lovely feedback with Jacob, Oliver and the wider team. Thank you for your recommendation and for trusting Langford Russell with the sale!

5/5

Google

Louie has been great, responding in a timely fashion, following up queries. He has been helpful, friendly and professional.

Janice · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you, Janice, for your wonderful 5-star review! We’re delighted to hear that Louie provided such a helpful, friendly and professional service. It’s great to know that he was responsive, followed up on your queries promptly and kept everything moving smoothly. We’ll be sure to share your kind feedback with Louie and the wider Langford Russell Orpington team. Thank you again for taking the time to recommend us!

5/5

Google

We recently purchased our house through Jacob. The process was smooth from viewing to completion: Jacob was responsive, kept us updated at every stage, and coordinated well with our solicitor and mortgage broker. We really appreciated the clear guidance and support.

Jubin · 12 September 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you for your fantastic 5-star review, Jubin. We’re delighted to hear that Jacob made your home-buying journey so smooth from the initial viewing through to completion. Keeping everyone informed and working closely with solicitors and mortgage brokers is an important part of providing a seamless service, so it’s wonderful to know that his communication, coordination and guidance made such a positive difference. We’ll be sure to pass your kind feedback on to Jacob and the wider Langford Russell Orpington team. Thank you for choosing Langford Russell, and congratulations on your new home! We wish you all the very best.

5/5

Google

The team at Langford Russell secured a sale of our property in what turned out to be difficult market conditions. They are a very well organised and professional. Highly recommended.

Steve · 12 September 2026 · Langford Russell West Wickham

Agent replied · 12 October 2026

Thank you for your fantastic 5-star review, Steve. We’re delighted to hear that the team at Langford Russell West Wickham were able to secure a successful sale for you, particularly in what proved to be challenging market conditions. It’s great to know that you found the team well organised and professional throughout the process. Thank you for your kind recommendation and for trusting Langford Russell with the sale of your property. We really appreciate your feedback and wish you all the best for the future!

5/5

Google

Many thanks to Stephen and Lukass for their help selling my Aunts house, a nice smooth process from start to finish.

Mark · 12 September 2026 · Langford Russell West Wickham

Agent replied · 12 October 2026

Thank you for your fantastic 5-star review, Mark. We’re delighted to hear that Stephen and Lukass provided such a smooth and straightforward service while selling your aunt’s house. It’s great to know that they supported you throughout the process and helped make everything run smoothly from start to finish. We’ll be sure to pass your kind feedback on to Stephen, Lukass and the wider Langford Russell West Wickham team. Thank you for choosing Langford Russell, and we wish you all the very best for the future!

1/5

Trustpilot

Worst of the worst

Worst of the worst. Tried to sell me insurance and when I confronted them as this is not required by law , they tried to extort it by making me sign a waiver which creates a different legal basis , when I told that that this too isn't required by law and illegal to enforce, they made everything possible to make the rent hard. In each step I came back just by following the law so in the end they tried to erase my holding deposit and gain money out of a moving date that was days before I even moved in. This is a scam agency

Gilles · 18 August 2026 · Langford Russell West Wickham

5/5

Google

We've been to many property viewings, and I can honestly say this was the best experience we've had. Louie who booked us in and showed us around the property, was incredibly friendly, welcoming, and knowledgeable. He answered all of our questions with confidence and never made us feel rushed. We also had a genuinely lovely chat, which made the viewing feel relaxed and enjoyable rather than just another appointment. Thank you, Louie, for such a positive viewing experience. You're a real credit to the team!

AA · 12 August 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you, AA Ganesh, for your wonderful 5-star review. We're delighted to hear that Louie made such a positive impression during your viewing. Providing a friendly, welcoming and informative experience is exactly what we strive for, and it's fantastic to know Louie helped make the viewing feel relaxed and enjoyable while answering all of your questions. We'll be sure to pass your kind comments on to Louie, they'll mean a great deal to him. Thank you again, and we wish you all the best with your property search. Kind regards, The Langford Russell Orpington Team

5/5

Google

Jack has been an excellent letting agent for me as a tenant. I’ve had a lot of problems with agents not willing to help me. Jack has done his upmost to find me a suitable place and has kept me in the loop the whole time and answered any questions I’ve had promptly. I wouldn’t hesitate to use Jack and Langford Russell again if needed. Highly recommend over any other local agents. As a single mum the process of renting has been difficult but thankfully with the help of this agent and agency it’s been smooth. Thank you 🙏🏼

Leigh-Marie · 12 August 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you for your wonderful 5-star review, Leigh-Marie. We're so pleased to hear that Jack provided such a supportive and helpful service throughout your search for a new home. We understand that finding the right property can be a challenging process, so it's fantastic to know Jack kept you informed, answered your questions promptly, and helped make the experience feel smooth and straightforward. We'll be sure to pass on your kind words to Jack, who will really appreciate your feedback. Thank you for recommending Langford Russell Orpington, and we wish you every happiness in your new home.

5/5

Google

Jacob - An absolute asset to Langford Russell. Throughout our property search Jacob was professional, honest, knowledgeable and an outstanding communicator. He has a real talent with people. If you’re looking for somebody who will give you the security and peace of mind through the home buying process then be sure to ask for him!

Christy · 12 August 2026 · Langford Russell Orpington

Agent replied · 12 October 2026

Thank you for your fantastic 5-star review, Christy! We’re delighted to hear that Jacob provided such professional, honest and knowledgeable support throughout your property search. It’s wonderful to hear that his communication and people skills gave you confidence and peace of mind during the home-buying process. We’ll be sure to pass your kind words on to Jacob and the Langford Russell Orpington team. Thank you for your recommendation and for choosing Langford Russell! Best wishes, The Langford Russell Orpington Team

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Swanley has the most, with 694 reviews rated 3.8 out of 5, followed by Beckenham with 675.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.

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