Trusted Agent profile
★★★★★
1,425 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Swanley, Beckenham, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,425 reviews on three platforms, rated 4.4 out of 5 overall.
921
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
502
Reviews on Trustpilot
Business-wide
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Langford Russell's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThank you Nikola and Sevya for your…
Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.
1/5
TrustpilotI recently made a formal offer on the…
I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up, via email, voicemail, and messages left with his colleagues, I have received absolutely no response whatsoever. This complete lack of communication is utterly unacceptable and highly unprofessional. It has left me with the strong impression that my offer was never even presented to the seller. The total radio silence raises serious concerns about the agent's competence and integrity, and the entire process has felt somewhat dodgy. I would strongly caution any potential buyers against dealing with this agent. Basic courtesy and professionalism appear to be entirely absent
1/5
TrustpilotProperty Manager Gisella Rappa is…
Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.
5/5
GoogleWe have just exchanged on the sale of our property, which we sold through Langford Russell Orpington. We moved to Langford Russell from another estate agent, and they worked incredibly hard to get our property sold in tight timeframes (to match our purchase timeframes) and at a price we were happy with that enabled us to move into our future home. In particular, our thanks go to Sienna Coombs, who found us our buyers - she has been highly professional and importantly, very responsive in communications. Highly recommend.
Dear Oli Bates, We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
1/5
TrustpilotTerrible management of our property
5/5
GoogleHad a really good experience with James Willis when viewing a flat as a first-time buyer. He was very friendly, welcoming, and took the time to explain things clearly without making me feel pressured at all. He answered all my questions (even the basic ones!) and made the whole viewing feel relaxed and informative. As a first-time buyer, that made a big difference. Would definitely recommend if you’re new to the process and want someone approachable and helpful 👍
Dear Oliver Sutton (ollie), Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with James. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Sevenoaks
5/5
GoogleJack has been really helpful and forthcoming in helping with the negotiations
Dear Ganesh Subramanian, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleJack was incredibly approachable and super helpful, taking the time to ensure that our needs were clearly communicated to the landlord. His professionalism and proactive approach made this process smooth and stress free.
Dear Sarita Ganesh We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMe and my partner bought a property which was listed by Langford Russell. Madeleine was the agent for the property and was absolutely brilliant. Every question, viewing and phone call was sorted quickly, which gave us confidence throughout the whole process. The house buying process was smooth and we believe she was a huge part of that. Thanks❤️ we would recommend this agency to friends/family.
Dear Molly Ashton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Madeleine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleExcellent service and responses from everyone at Langford Russell very pro-active, friendly and professional, I would have no problems recommending their services, they are 1st Class Agents, who go the extra mile, and their communications are superb! Thank you so much.
Dear Lesley Mitchell, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleWould like to thank Langford Russell (Swanley Branch) for the professional way they handled our sale. We had numerous viewings before they found us the right buyer. They were great at communication and prompt to return our calls. When it wasn't good news, Ross told us straight (not an easy part of the job!). Ross, Joe and Hayley THANK YOU for brilliant customer service.
Dear Ann Wise, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleThey done everything they said they would. Our house sold in 13 days. During the process Joe & Hayley were superb and were always available via phone and email to deal with any questions/issues that popped up. Trust me, they are fully deserving of the 5 star rating, which if you knew me, you'd know that's not something I easily give out
Dear Mark Sidders, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Swanley
5/5
GoogleJack has helped us through the whole experience of renting and was helpful, he was very patient and making sure we found the right home. He catered when we needed certain needs like pets and now we are so happy where we are. We can’t thank Jack enough for helping us, his customer service was amazing. We cant thank him enough.
Dear Malakai Evans, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleSuper happy with the work done by Jack and the Langford & Russell team as a whole. Made the process of moving into our first flat very easy, consistently updated us and chased up any information that we needed for reassurance. They’re very professional and I can confidently say you can put your trust in them for handling any and all queries with a property.
Dear Danielle V We greatly appreciate your 5-star review and the time you took to share your experience with Jack and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe highly recommend this agency.Jacob and the tram did a very professional and great job.
Dear Annabelle Eddey We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleJack is a proactive agent that gets the job done and has gone over and beyond expectations. He delivered on his word and had tenants secured within the fortnight as promised! Would wholly recommend Jack from LR from the landlords perspective and the tenants also seem happy! Thank you Jack
Dear Snehal Desai, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleFantastic Service - thank you Lukass and Steve Both Lukass and Steve were very helpful throughout our search for our forever home. The communication was excellent along with their knowledge and expertise. Nothing we asked of them was ever too much, including the several visits to one property!! - Many thanks Lukass and Steve we can't wait to move in to our new home.
5/5
GoogleFantastic team! Super accommodating and helpful. They really helped us with getting a house purchase across the line and getting everything sorted beforehand with visits and info etc.. would highly recommend both George + Tom
5/5
GoogleI recently had the pleasure of being shown around a flat by James Willis, and the experience was outstanding. From the moment we met, his professionalism and friendliness were evident. He was incredibly knowledgeable about the property, answering all my questions with ease and providing valuable insights into the local area. What impressed me most was James’s genuine interest in helping me find the right fit. He took the time to understand my needs and preferences, offering helpful suggestions and pointing out features of the flat that I might find particularly appealing. His attention to detail and commitment to customer satisfaction truly set him apart.
Dear Aaron Stanhope, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with James. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Sevenoaks
5/5
GoogleWe chose Langford Russell as they are very proactive and friendly agents. Kelly found us a cash buyer and Eddie has also been very helpful.
Dear Martin Cardwell, We greatly appreciate your 5-star review and the time you took to share your experience with Kelly & Eddie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham
5/5
GoogleThe team at Langford Russell Beckenham are amazing. Kelly and Eddie managed to find us good buyers, quickly, in a tough market and were amazing at pushing the sale through across the whole chain. They were friendly, always responsive, and from what we heard and saw were honestly much better than the other local agents in our chain. If you want agents who make the whole process of selling in this country much much easier definitely give the team at Langford russell beckenham a ring.
Dear Jonina Jones, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kelly and Eddie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham
5/5
GoogleJacob has made the buying experience really easy by keeping us informed on all matters with the purchase. He has always been willing to work with us on arrange viewings and also managing the communication between us and the vendor. Jacob replies to all messages and queries quickly and we have really appreciated all his help. Langford Rusell have given an exceptional service and highly recommend their services.
Dear Adrian Orebanwo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jacob. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleGreat service
Hi Xinhe, Thank you for taking the time to review your recent experience with our Langford Russell Orpington branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Langford Russell Orpington
5/5
GoogleWe were so unbelievably lucky to have Jacob navigate us through our sale. It has been the most refreshing experience and we have been so grateful to have him - thank you Jacob!
Dear Danielle Bowden, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jacob. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swanley has the most, with 693 reviews rated 3.8 out of 5, followed by Beckenham with 675.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
