Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMany thanks to Stephen and Lukass for their help selling my Aunts house, a nice smooth process from start to finish.
Mark · 12 September 2026 · Langford Russell West Wickham
Agent replied · 12 October 2026
Thank you for your fantastic 5-star review, Mark.
We’re delighted to hear that Stephen and Lukass provided such a smooth and straightforward service while selling your aunt’s house. It’s great to know that they supported you throughout the process and helped make everything run smoothly from start to finish.
We’ll be sure to pass your kind feedback on to Stephen, Lukass and the wider Langford Russell West Wickham team.
Thank you for choosing Langford Russell, and we wish you all the very best for the future!
★★★★★ 1/5
TrustpilotWorst of the worst
Worst of the worst. Tried to sell me insurance and when I confronted them as this is not required by law , they tried to extort it by making me sign a waiver which creates a different legal basis , when I told that that this too isn't required by law and illegal to enforce, they made everything possible to make the rent hard. In each step I came back just by following the law so in the end they tried to erase my holding deposit and gain money out of a moving date that was days before I even moved in. This is a scam agency
Gilles · 18 August 2026 · Langford Russell West Wickham
★★★★★ 5/5
GoogleWe've been to many property viewings, and I can honestly say this was the best experience we've had. Louie who booked us in and showed us around the property, was incredibly friendly, welcoming, and knowledgeable. He answered all of our questions with confidence and never made us feel rushed. We also had a genuinely lovely chat, which made the viewing feel relaxed and enjoyable rather than just another appointment.
Thank you, Louie, for such a positive viewing experience. You're a real credit to the team!
AA · 12 August 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Thank you, AA Ganesh, for your wonderful 5-star review.
We're delighted to hear that Louie made such a positive impression during your viewing. Providing a friendly, welcoming and informative experience is exactly what we strive for, and it's fantastic to know Louie helped make the viewing feel relaxed and enjoyable while answering all of your questions.
We'll be sure to pass your kind comments on to Louie, they'll mean a great deal to him. Thank you again, and we wish you all the best with your property search.
Kind regards,
The Langford Russell Orpington Team
★★★★★ 5/5
GoogleJack has been an excellent letting agent for me as a tenant. I’ve had a lot of problems with agents not willing to help me. Jack has done his upmost to find me a suitable place and has kept me in the loop the whole time and answered any questions I’ve had promptly. I wouldn’t hesitate to use Jack and Langford Russell again if needed. Highly recommend over any other local agents. As a single mum the process of renting has been difficult but thankfully with the help of this agent and agency it’s been smooth. Thank you 🙏🏼
Leigh-Marie · 12 August 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Thank you for your wonderful 5-star review, Leigh-Marie. We're so pleased to hear that Jack provided such a supportive and helpful service throughout your search for a new home. We understand that finding the right property can be a challenging process, so it's fantastic to know Jack kept you informed, answered your questions promptly, and helped make the experience feel smooth and straightforward.
We'll be sure to pass on your kind words to Jack, who will really appreciate your feedback. Thank you for recommending Langford Russell Orpington, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleJacob - An absolute asset to Langford Russell. Throughout our property search Jacob was professional, honest, knowledgeable and an outstanding communicator. He has a real talent with people. If you’re looking for somebody who will give you the security and peace of mind through the home buying process then be sure to ask for him!
Christy · 12 August 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Thank you for your fantastic 5-star review, Christy! We’re delighted to hear that Jacob provided such professional, honest and knowledgeable support throughout your property search.
It’s wonderful to hear that his communication and people skills gave you confidence and peace of mind during the home-buying process. We’ll be sure to pass your kind words on to Jacob and the Langford Russell Orpington team.
Thank you for your recommendation and for choosing Langford Russell!
Best wishes,
The Langford Russell Orpington Team
★★★★★ 5/5
GoogleSienna at Langford Russell was fantastic throughout our property purchase. From the first viewing right through to completion, communication was spot on and they kept us in the loop at every stage, taking all the stress out of the process. We're delighted with our new home and would happily use Langford Russell again.
Sunita · 12 August 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Thank you so much for your fantastic 5-star review, Sunita! We’re delighted to hear that Sienna provided such excellent support throughout your property purchase with Langford Russell Orpington. From your first viewing through to completion, it’s wonderful to know that her communication and regular updates helped make the process feel smooth and stress-free.
Congratulations on your new home! We really appreciate your kind words and your recommendation, and it’s fantastic to hear that you would happily choose Langford Russell again. We’ll be sure to share your feedback with Sienna and the team at Langford Russell Orpington.
★★★★★ 5/5
GoogleAn exceptional service from start to finish with my sale. Continuous updates along the way and lots of guidance and support from Jack and Thomas. I would definitely recommend Langford Russell by far the best Estate Agents in the area
· 13 July 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear .
We greatly appreciate your 5-star review and the time you took to share your experience with Jack and Thomas. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThomas Cregeen has been consistently excellent throughout the entire process. He has always been helpful, professional, and approachable, making what can be a daunting experience much easier as a first-time buyer.
He responded to emails promptly, kept me updated, and was always happy to answer any questions I had. Thomas made it easy to ask for clarification when needed and never made me feel uncomfortable about asking questions.
He was also very accommodating when arranging multiple viewings of the property and provided valuable support when there were potential plumbing issues that needed investigating.
Thank you, Thomas, for your continued support, professionalism, and guidance throughout the process. It has been greatly appreciated.
Amanda · 13 July 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear Amanda Lewis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Thomas. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHad a positive experience with Jake, the Branch Manager in Bromley, set expectations from the very start. Thomas then took over with viewings and finally the process to exchange/completion. Although based in a different office I have not had problems trying to get hold of him and get a response. He works quickly to get an outcome with other colleagues and myself.
Nadia · 13 July 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear Nadia,
Thank you for taking the time to leave us such a fantastic five-star review.
We're delighted to hear about your positive experience with Jake, Thomas, and the Bromley team. Setting clear expectations, maintaining communication, and working proactively throughout a property journey are all key to providing the service our clients deserve, so it's great to know this made a difference.
Your kind words about Thomas's responsiveness and determination to achieve the best outcome will mean a great deal to him and the wider team. We're pleased that, even across different offices, you always felt supported and able to get the help you needed.
Thank you again for choosing Langford Russell, and we wish you all the very best for the future.
Kind regards,
Langford Russell Bromley
★★★★★ 5/5
GoogleAbsolutely brilliant. Thomas was fantastic - patient with us when appropriate but then always on the ball when things needed chasing. Buying a house is stressful but he really did manage to reduce that so much for us. His colleagues in the Chislehurst office were also wonderful when called into action.
Stuart · 13 July 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear Stuart,
Thank you for your fantastic five-star review.
We're delighted to hear that Thomas and the Chislehurst team provided such a positive experience throughout your house purchase. Buying a home can be a stressful process, so it's wonderful to know that Thomas's patience, proactive approach, and support helped make the journey feel much smoother.
Your kind words about Thomas and the wider team will mean a great deal to them. We pride ourselves on being there for our clients every step of the way, and we're pleased that the team were able to provide the guidance and reassurance you needed.
Thank you again for choosing Langford Russell, and we wish you every happiness in your new home.
Kind regards,
Langford Russell Chislehurst
★★★★★ 5/5
GoogleWe had a great experience with Langford Russell in Orpington who recenly sold a property for us. Sienna and Jacob showed prospective buys around and both were professional, knowledgeable and very helpful. Jacob kept in touch regularly with updates when we had a buyer and was very easy to work with. I appreciate all the work that was put into getting the sale across the line and I would highly recommend Langford Russell if considering putting your property on the market.
Kathy · 12 July 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Dear Kathy Garrett,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna and Jacob. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Langford Russell Orpington
★★★★★ 5/5
GoogleAmazing from start to finish , really recommend , jack helped me get sorted in no time
Jenson · 12 July 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Dear Jenson Metcalfe
We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently sold my flat through Langford Russell and would highly recommend them. It was not the most straightforward sale, with a number of issues arising throughout the process, but the team handled everything efficiently and professionally from start to finish.
Communication was excellent, and they were proactive in liaising between the solicitors and all parties involved to help resolve issues quickly and keep the sale moving forward. Their support, expertise, and attention to detail made what could have been a very stressful experience run as smoothly as possible.
Thank you to Lukass and Steve at Langford Russell for your hard work and dedication. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a property.
Jackie · 12 July 2026 · Langford Russell West Wickham
Agent replied · 12 October 2026
Dear Jackie,
Thank you for taking the time to leave such a fantastic five-star review and recommendation.
We're delighted to hear that Lukass, Steve, and the West Wickham team were able to support you through your sale and make what could have been a challenging process feel as smooth as possible. Property transactions can sometimes involve unexpected hurdles, so it's great to know that the team's proactive communication, professionalism, and attention to detail helped keep everything moving.
Your kind words about their hard work and dedication will mean a great deal to Lukass, Steve, and the wider team. Thank you again for choosing Langford Russell, and we wish you all the very best for the future.
Kind regards,
Langford Russell West Wickham
★★★★★ 5/5
GoogleMadeleine and the team did a great job in helping us sell the property, and I would strongly recommend them.
Daniel · 13 June 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear Daniel Houghton,
We greatly appreciate your 5-star review and the time you took to share your experience with Madeleine and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Chislehurst
★★★★★ 5/5
GoogleMadeleine was amazing at helping and supporting us during the process of buying our property!
Claudiu · 13 June 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear Claudiu Tanase,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Madeleine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Langford Russell Chislehurst
★★★★★ 5/5
GoogleAbsolutely impeccable service from Thomas Cregeen. Continuous updates without asking for them, always on top of what was going on and at what point we was at within the sale! Couldn’t have asked for anything more customer service wise would absolutely recommend Langford Russell Chislehurt branch !!
Thanks again for everything! :)
Livi · 13 June 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear Livi Chest.,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Thomas. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Langford Russell Chislehurst
★★★★★ 5/5
GoogleThomas Creegan has been a great advisor to my wife and I throughout our search.
Professional, responsive and able to help navigate through challenges.
It’s been great working with Thomas, thank you!
Justin · 13 June 2026 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 October 2026
Dear Justin O'Neill,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Thomas. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Langford Russell Chislehurst
★★★★★ 5/5
GoogleJack has been amazing! Very efficient and professional. He has made my experience as smooth as possible and I am pleased with the new property I am moving nto 😊 …
Lovemesomekelz · 12 June 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Dear Lovemesomekelz Lol,
We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Orpington
★★★★★ 5/5
GoogleEvery strong work by the team on our sale and purchase, the whole team (Siena in particular) were able to progress things very quickly in line with our timeline.
Saurabh · 12 June 2026 · Langford Russell Orpington
Agent replied · 16 April 2026
Dear Saurabh Pai,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Orpington
★★★★★ 5/5
GoogleSienna has been brilliant throughout my whole time, which was sometimes a very difficult process I would like to thank her for her total commitment Friendliness and hard work.
Carole · 12 June 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Dear Carole Tucker,
We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell Orpington
★★★★★ 5/5
GoogleKind, friendly and very professional. Were patient and understanding in difficult circumstances. Very good at their jobs. I highly recommend Steve and his team.
Richard · 12 June 2026 · Langford Russell West Wickham
Agent replied · 12 October 2026
Dear Richard Barrett,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell West Wickham
★★★★★ 5/5
GoogleHad very good experience with this estate agent. Our house was sold within a week with thanks to Steve, Connor and Luke and the rest of the team. Now settled in our new home. Happy days
Michael · 12 June 2026 · Langford Russell West Wickham
Agent replied · 12 October 2026
Dear Michael Higgins,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Langford Russell West Wickham
★★★★★ 5/5
GoogleWe had a great experience working with Sienna throughout our purchase. She was consistently diligent, proactive, and kept the process moving without ever being pushy. Communication was excellent, we were kept well informed at every stage, and Sienna did a great job of coordinating between all parties to keep things on track. It made what can often be a stressful process feel much more manageable. We’d happily recommend Sienna to anyone looking for a reliable and professional service!
Oliver · 12 May 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Dear Oliver Brown,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Langford Russell Orpington
★★★★★ 5/5
GoogleJacob was a breath of fresh air compared to other viewings I've recently experienced. His enthusiasm and genuine passion for the property made the viewing enjoyable from start to finish. Jacob is also showing around a family friend's property, and I have no doubt he'll do it complete justice and have made them aware they are lucky to have him doing the viewings!
Emily · 12 May 2026 · Langford Russell Orpington
Agent replied · 12 October 2026
Dear Emily Ware,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
Langford Russell Orpington
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