Langford Russell Chislehurst reviews

★★★★★ 5/5

Google

Me and my partner bought a property which was listed by Langford Russell. Madeleine was the agent for the property and was absolutely brilliant. Every question, viewing and phone call was sorted quickly, which gave us confidence throughout the whole process. The house buying process was smooth and we believe she was a huge part of that. Thanks❤️ we would recommend this agency to friends/family.

Molly · 9 April 2026

★★★★★ 5/5

Google

I recently worked with Danielle Hackworth, the lead pre-tenancy agent responsible for finding new tenants for my property in Chislehurst after the current tenants decided not to extend their tenancy. I am thoroughly impressed by her professionalism and results. Highlights Efficiency and effectiveness: 5/5 Danielle secured a new tenancy in the shortest possible turnaround time from the property being advertised. The process was smooth, with minimal downtime. Exceptional communication: 5/5 She is an outstanding communicator, providing clear updates, timely responses, and proactive next steps throughout the process. Praiseworthy work ethic: 5/5 Danielle’s dedication and reliability stood out. Her work ethos is second to none, consistently going above and beyond to meet client needs. Extensive network: 5/5 She leverages a vast network of clients, which contributed to the rapid securing of tenants and a strong pool of interested applicants. Irreplaceable asset to Langford Russell: In my experience, Danielle is truly an irreplaceable asset to Langford Russell as their lead pre-tenancy agent. Her expertise and dedication significantly contributed to a seamless transition for my property. Overall rating 5/5 Additional note on Langford Russell Langford Russell has demonstrated excellence not only in pre-tenancy services but also across its broader operations. The agency’s sales and buying services are complemented by a comprehensive post-tenancy management team. This integrated approach provides clients with confidence that their property needs are supported at every stage, from finding tenants to ongoing management, ensuring peace of mind and consistent service quality. Overall rating 5/5 A highly efficient and well organised establishment thanks to their effective and outcome driven staff. Jamie Muir who was the lead agent/case holder in respect of transactions involving my two properties, of which 1 was sold and the other purchased, demonstrated gusto, responsiveness, punctiliousness, and alacrity in achieving the best possible outcomes. He has proven himself to be a true asset to the organisation.

Sam · 28 October 2025

★★★★★ 5/5

Google

My wife and I recently sold our family home and purchased a new home both through Langford Russell. Madeleine was incredibly kind and helpful throughout, from understanding the house in preparation for conducting the viewings, negotiating the price and hand holding all the queries and questions throughout the process. Thank you, Madeleine, for making the transactions as smooth as possible.

Charles · 16 February 2026

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL!

GRAVESEND OFFICE AWLFUL SERVICE (OR SHOULD WE SAY LACK OF SERVICE) FROM THEM!If we could give them 0 stars we would!Kevin the sales manager was suppose to be valuing our property on Saturday 19/10/2024 at 11am, however even though this date & time was confirmed by email, we got a voicemail asking to change the time, we then got a text stating the original date & time! When we called the office to find out what was going on, no one knew anything about it & then we got a phone call from Kevin on the day of valuation saying he had no idea where that information came from & after taking loads of details from us, he said he would be with us at 11am, if the traffic was ok.25 minutes after the time Kevin was due we got a phone call from the office stating he had broken down!!, cannot understand why he didn’t have the courtesy to call us himself! The office said someone will call us on the Monday to rebook an appointment, this never happened, we did not receive an apology from Kevin & considering he is suppose to be a manager, he should have at least contacted us explaining himself! We have not heard from him or the office again.Absolutely unprofessional & so much negativity even before they crossed our threshold! We would never recommend Acorn following this awful experience!

Diane · 4 November 2024

★★★★★ 2/5

Trustpilot

Disappointing selling experience

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service. - The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that. - There were lots of system errors initially which again delayed my property being listed.- During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen. - I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing.

Sam · 30 June 2024

★★★★★ 5/5

Google

We had fantastic experience buying a house through Jamie at Langford Russell in Chislehurst. We had a large search area so registered with a lot of agents, and Jamie was by far the most proactive. He really took the time to properly understand what we wanted and made sure that we didn’t waste time viewing houses that didn’t tick all the boxes. He didn’t pass us off to colleagues in different branches like other agents did, which was a huge help. He kept us frequently informed throughout the whole process all the way up to completion, and also resolved a few issues that came up during the legal process. We’re hoping not to move house again but, if we did, we’d be instructing Jamie to sell our house without hesitation.

Richard · 12 June 2024

★★★★★ 1/5

Trustpilot

Acorn - terrible agent

Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.

Customer · 14 April 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Acorn Estate Agents. As a landlord, I found their management service highly unprofessional, dodgy, manipulative and poorly handled. There were deductions made from my rental income that were not clearly authorised or properly communicated, which caused unnecessary frustration and a serious loss of trust.

Omo · 20 May 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 2/5

Trustpilot

Internal and external comms need drastic improvement

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

Customer · 6 August 2025

★★★★★ 5/5

Google

Jackie and the team offered great advice and support from the outset. Ensured our interests were always at the forefront and guided us through every aspectof our house sale and purchase. Thoroughly recommend !

Steve · 27 November 2025

★★★★★ 1/5

Trustpilot

Worst of the worst

Worst of the worst. Tried to sell me insurance and when I confronted them as this is not required by law , they tried to extort it by making me sign a waiver which creates a different legal basis , when I told that that this too isn't required by law and illegal to enforce, they made everything possible to make the rent hard. In each step I came back just by following the law so in the end they tried to erase my holding deposit and gain money out of a moving date that was days before I even moved in. This is a scam agency

Gilles · 18 August 2026

★★★★★ 5/5

Trustpilot

Esther Kerenge has been excellent

I've been very impressed with Esther Kerenge, who took over as my property manager for my rental in London. Since she came on board, she's followed up directly with my tenants to manage the handover of the broadband contract, and she's been proactive about getting my appliance insurance paperwork properly logged with Acorn, including making sure she has direct access to the insurers should anything need handling. We're also working together to keep all the safety certificates up to date and my property folio in good order, especially with the Tenants' Rights legislation that came into force in May 2026.

Denise · 16 August 2026

★★★★★ 5/5

Google

Superb experience with Langford Russell Chislehurst. So fast, efficient and on the ball. Madeleine was excellent, supportive and always come back with updates in a timely manner. Their marketing was amazing and they sold my house in one day, couldn't ask for a better service.

Antoinette · 1 August 2025

★★★★★ 1/5

Trustpilot

Typical estate agent just about do a job! Leave you with the mess

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

Stewart · 10 November 2024

★★★★★ 5/5

Google

I am moving today, finally! I have been so happy with the service from this team, especially Bradley, my main point of contact. He took great care of me. I have mental health conditions so require a gentle manor and to be kept up to date with how things are progressing and Bradley provided this with no problems. I had a rush to move out of my last place and Bradley was really helpful in making sure I could get into my flat in time. Could not recommend them more.

Ashley · 11 March 2024

★★★★★ 1/5

Trustpilot

Stay away from these cowboys

Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.

Elis · 22 September 2026

★★★★★ 1/5

Trustpilot

Appalling service from Acorn in…

Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc.

Sophie · 21 June 2025

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service!Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024

★★★★★ 5/5

Trustpilot

Dammy was incredible

Dammy was incredible, he was so diligent in making sure that all the T’s were crossed and I’s were dotted to make the sale and purchase progress. He replied to every email, phone call, chased up solicitors, helped me complete legal documents. Without him the sale wouldn’t have gone through and he was far more conscientious than my solicitors in following everything up. I thoroughly recommend Dammy 100%. He is also very upbeat and positive, you really feel he has your back during such a stressful time. Best estate agent ever, he really is fantastic.

Sarah · 15 January 2024

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

Evelina · 28 December 2023

★★★★★ 1/5

Google

Poor communication throughout process and had to remind about promised weekly updates. Quoted marketing price was more than £100,000 OVER actual price achieved. Get the client to sign up with an exaggerated price, then say oops, sorry but the market says no! Isn't it the job of a real estate agency to give an accurate market valuation, not an inflated one, just to get the listing? Clear, written contractual instructions amended to suit the convenience of the agency. Huge issue over eventual buyers' much higher offer NOT being put to us. We only secured the sale because they turned up at our door, asking why we'd turned down their higher offer - which we knew nothing of. Langford of course denied this version of events. As a consequence we've received several requests from the original 'buyer' (no exchange of contracts) seeking compensation. Any compensation should be paid by Langford - but won't be. It was a stressful, horrible process from beginning to end. Deeply regret deciding to engage Langford. The only reason we've given 4 stars, is that zero is not an option.

Norman · 28 October 2025

★★★★★ 1/5

Trustpilot

Part 2 as promised

I guess this is a monthly update to the still on- going 'Joy' of renting via Acorn.I stand by my 1st review and I will stand by this one... I will not remove just because you want me to.I will start by saying there is a property file with Medway Council if you become the future Tenant of this house.. there has been previous contact made for you, I've now vacated for 3 1/2 weeks the house sits empty.Also love nothing more than walking to booked viewings when nobody arrives! Brilliant waste of time. To the one person viewing who walked out after saying to much work.. I salute you sir your correct.No further on for a useful meaningful solution, there have been viewings and offers made to the landlord for said house on market which has been on market since 19th October.. but the offers not accepted even at a higher rate of rental than I paid, guess when someone who doesn't live there still pays rent why would you want to, so easier to refusing future viewings and making myself available until its returned in April.In the same hand I'm certainly not going to be scrubbing anymore damp/mould off walls which is clearly not the 'condensation how you live lines' might be something more to do with water ingress... like the stains on bedroom ceilings not made good... certainly not something that I will sorting. Check the GSC for this house as the recommendations for age of boiler from the proper Gas safety test have clearly been ignored it's not been serviced for many years of which a landlord is legally responsible to service his boiler (it's 30 plus years old!) There was supposed to be a mutual date set for an early end of tenancy, my reasons for early ending were repeated non repairs and false Gas safety certificates.I'm in process of compiling my report to Housing Ombudsman, broken locks will be refitted and the keys for said lock returned in April.I'm sure next update will follow as this is the 'gift' that just keeps giving...

Fiona · 29 November 2023

★★★★★ 5/5

Trustpilot

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Deepak · 24 November 2023