Langford Russell Chislehurst reviews

★★★★★ 5/5

Google

Jackie and Madeleine were incredibly helpful and good-natured and kept us sane through a prolonged sale and purchase.

Rosa · 16 February 2026

★★★★★ 5/5

Trustpilot

My new Flat 😁

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

Daniel · 1 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!!

Avoid at all costs!!Acorn, or is it A Con, and especially Sales Manager William Cornwell at their Gravesend branch, should be avoided if you’re keen to sell your property. Although William has now transferred to Acorn Strood branch, he was meant to have handled our property sale and purchase of another property also sold via Acorn. Both fell through due to a multitude of issues badly handled by William and Acorn. This must have cost them in excess of £15,000 in sales fee earnings. Lies after lies and excuses that we caught him/them out on and just a lot of big words with no substance. Many mistakes were made and the communication was aside from full of fibs and bs, just plain awful. Unprofessional and amateurish from an allegedly experienced manager, but also shocking from an established agency like Acorn. After 5+ months on their books, in excess of 25 viewings and only 1 meaningful offer, our buyer pulled out and informed Acorn/William on a Thursday afternoon, no information was shared with us. We contacted our buyers directly a day later as we were ready to proceed and they told us they had withdrawn the day before. William doesn’t work Fridays so he replied to our email request for explanations on the Saturday with more fibs and excuses and said he’d get the property back on the market and crack on with finding us a new buyer. William also said he had an interested potential buyer already, but no viewing was booked in at all. Just another lie!The Thursday after, almost a week after he knew our buyers had withdrawn, our property was still showing on their sales platforms as SOLD STC despite we again on the Monday before had given instruction to reduce the price. Needless to say that we terminated our agreement with Acorn immediately and sent an email expressing our disappointment, but guess what? No reply of course. Cowardly sticking his/their head in the sand and simply just removing our property this morning. A formal complaint is being processed, but save yourself the agony and frustration by using a different and proper professional agency.

Jan · 28 September 2023

★★★★★ 5/5

Trustpilot

Acorn Strood - Outstanding Service

Alesha from Acorn from start to finish was professional, supportive and always available for us. Alesha gave us more than 100% attention at all times we never had to chase anything Alesha always updated us and pushed for everything we wanted and needed. The service from Alesha was outstanding and I would recommend to anyone to get in touch with Alesha if you are looking to move. We can’t thank Alesha enough for everything. Without Alesha our move would not be possible. Thank you.

Erin · 8 September 2023

★★★★★ 5/5

Trustpilot

Friendly, helpful estate agents

I would like to thank Kelly and her team at Acorn estate agents for all their hard work. My mother-in-law’s retirement flat had proved to hard to sell due to the age restrictions on retirement flats, and the fact that there are so many choices of retirement flats on the market in our area. She certainly had her work cut out for her!Kelly always stayed in touch and kept us up to date on all the viewings they had of the flat and the feedback they received back. If Kelly wasn’t available when I called the office, someone always tried to deal with my query, or if they couldn’t help got Kelly to call back when she was available.She would certainly be the first person I went if I needed to sell my property.

Pauline · 1 August 2023

★★★★★ 5/5

Google

Jackie and Mea were both amazing in making sure we managed to purchase our new home and have been absolutely a massive help in maintaining a good level of communication and transparency of how the chain was progressing. I cannot recommend …

Diana · 16 May 2025

★★★★★ 5/5

Trustpilot

We had a great experience with Acorn…

We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.

Paula · 19 July 2023

★★★★★ 5/5

Trustpilot

Thanks Amelia

We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.

Michael · 14 July 2023

★★★★★ 5/5

Google

Madeleine was superb throughout our house move. She was extremely efficient and got back to us over every matter. The move was made so much easier knowing we could rely on Madeleine to help us out when needed. Thanks again for helping us with our dream house.

Owen · 4 March 2025

★★★★★ 5/5

Google

Unquestionably one of the best Estate Agents I have dealt with. From start to finish every call was answered every query dealt with and all the staff knew exactly what was happening. Jackie the manager is outstanding always so helpful. I have bought and sold over 50 properties so I have a good idea what makes an agent good or not

Stephen · 16 February 2026

★★★★★ 5/5

Trustpilot

Acorn and Amelia Giles: A Home Sale Savior

We were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue.We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive.Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable.While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it.We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!

Eamon · 13 June 2023

★★★★★ 5/5

Google

We sold our flat in Chislehurst with Langford Russell and were very very happy with our experience. The initial appointment was with Steve Mullins, the selling fees quoted were slightly higher than other agents, but we were assured their attention to detail would justify the extra. In hindsight, I can say that they were worth every penny and more, having experienced some very poor estate agents in Chislehurst when viewing properties as a buyer. I can say that I was impressed from start to finish with Langford Russell Chislehurst. Jamie Muir managed the sale on a day-to-day basis they had a number of good viewings from the beginning we received detailed feedback on the buyers and their interest in the property. Once the offer has been accepted the the real work begins, Jamie was tirelessly chasing solicitors back-and-forth, and even during some difficult times managed to get everything over the line against a tight timeline. Complete professionals from start to finish - very happy and would have no hesitation recommending to others. D&S

D · 10 June 2023

★★★★★ 5/5

Google

We had been trying to find a place to rent around Orpington for at least a month and had almost given up! Luckily we were able to get a late evening viewing for a Langford Russell advertised property and was sent an offer form that same night after we said we would be interested! Staff were polite and efficient and got the ball rolling quickly and we found ourselves moving in less than a month later. We couldn't be happier! Thank you Langfird Russell and Christopher Forde!

Chris · 10 June 2023

★★★★★ 5/5

Trustpilot

Thank you Nikola and Sevya for your…

Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.

Guniz · 1 May 2026

★★★★★ 1/5

Trustpilot

Property Manager Gisella Rappa is…

Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.

Claudia · 27 April 2026

★★★★★ 1/5

Trustpilot

Not trustworthy, commission focused not client

After using their service unsuccessfully I was contacted by a seller of a property I had previously fell in love with but had been told by agent William, that it had been sold separate from Acorn. The seller informed me the property was not sold but in fact very much available and that he had been informed by William that I did not want the property and had ignored calls and emails. William did this because he was pushing the seller to accept an offer 20 grand under the asking price which came from another Acorn client. The seller discovered the deceit when a man knocked on his door and informed him that Acorn was refusing him a viewing to the property. I was ignored by William when I sent a confronting email, and the complaints staff member sent a very feeble sorry but not sorry because you should have put an offer in regardless email. I would advise Acorn to resolve this issue with the seller who has lost out on 20 grand and time waiting for another buyer while I have already exchanged elsewhere. I would also advise to keep better tabs on your staff to prevent acts of deceit for the gain of additional commission.

Beverley · 11 May 2023

★★★★★ 5/5

Trustpilot

Acorn - Louise King ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had sold our house with another agency summer last year, that fell through after months of delays and messing around. We had met Acorn before and parents had recently sold with them with no issue, so we called and they agreed to take us. With the mortgage rates going crazy as we went to market so things were slow, then Christmas...even slower. January, they hit the ground running and arranged some viewings, we got an offer and things went from there. We needed a quick sale as our mortgage offer on our new house would expire and with the help of Louise we actually completed a week sooner than our deadline. It was tough and im sure Louise is pleased to see the back of me, but we are forever grateful to Acorn and Louise for all your efforts and hard work! Will use Acorn again and will recommend to everyone!

Stacey · 28 March 2023

★★★★★ 5/5

Trustpilot

Fantastic first time buyer experience!

We just completed and moved into our first property in Forest Hill and have been so impressed with Adam at Acorn Sydenham during the whole buying process. Adam was amazing from day one - arranging 5 viewings in an afternoon and even giving me a lift in between a couple of properties. He was friendly and amicable but also knowledgeable on the properties shown and if unaware of something, always jotted notes down to check and respond later. When we chose a favoured property he was very flexible when we wanted to arrange second and third viewings. Through the whole process he was always organised and very responsive, providing valuable guidance and advise where needed, communicating swiftly with the seller with any clarifications we needed. From initial interest all the way through to completion he really went above and beyond for us, making our buying experience very pleasant. Adam is a great ambassador for Acorn and we would now 100% recommend Acorn after the top notch service provided to us.

Colin · 27 February 2023

★★★★★ 5/5

Trustpilot

Perfect from start to finish

Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!

Calvin · 19 February 2023

★★★★★ 5/5

Google

Thank you Jackie and Rob for the amazing service. Jackie you were warm, honest and transparent and together with Rob made the entire process smooth and stress free. Would recommend!

James · 1 August 2025

★★★★★ 5/5

Google

We purchased our house through Langford Russell and we couldn’t have been more pleased with the service. Jamie helped us find the kind of property we were after and throughout a rather complicated sale and purchase went above and beyond to make sure the purchase went ahead. If we ever wanted to go through the ordeal of moving house again we would definitely choose Langford Russell.

Haddock · 27 November 2025

★★★★★ 5/5

Trustpilot

Amazing people and excellent service

We bought our flat through Acorn, and despite all the issues we experienced with our solicitors, Acorn were immensely supportive and responsive the whole time. Samantha Latham, our agent, in particular, was extremely supportive and kind to us and greatly helped us all along the way. She would sit on the phone for hours to get an update from the parties involved and give us the much needed information on the progress of our case, of which we were otherwise deprived. Acron deserve the full five star I have given them and I wouldn't hesitate to recommend their great service!

Ramin · 24 December 2022

★★★★★ 4/5

Trustpilot

Acorn Group

Chris Rolfe was extremely helpful in our time renting with Acorn Group. In the circumstances Chris was under he was supportive and responsive. Thanks for your help Chris.

Noel · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Acorn Estate Agents in Stroodhe service from Acorn Estate Agents in…

The service from Acorn Estate Agents in Strood was exceptional from the start to when the house was sold. Kieran listened to what I wanted to achieve from the sale and introduced appropriate buyers. Personnel at the office always greeted me positively and queries were answered timely which kept my mind at peace during the sale process.

Tajinder · 6 July 2024