Langford Russell reviews

★★★★★ 5/5

Google

Stephanie called me just as i was about to give up on my search! She convinced me to see a property, I put an offer in and I am about to complete after only 4 weeks. As a cash buyer I was surprised that very few agents called me, but stephanie was persistent and matched my criteria very quickly on the phone. Im so pleased for what she was able to do and I will be recommending her to others. Thank you Steph!

Antonia · 16 March 2026

★★★★★ 5/5

Google

We had a great experience working with James Willis. He helped us very effectively throughout the entire process and was always professional, responsive, and supportive. Everything was handled smoothly and efficiently, which made the experience much less stressful for us. We truly appreciated his dedication and would highly recommend James Willis to anyone looking to buy or sell a property.

Marco · 19 March 2026

★★★★★ 5/5

Google

Had a really good experience with James Willis when viewing a flat as a first-time buyer. He was very friendly, welcoming, and took the time to explain things clearly without making me feel pressured at all. He answered all my questions (even the basic ones!) and made the whole viewing feel relaxed and informative. As a first-time buyer, that made a big difference. Would definitely recommend if you’re new to the process and want someone approachable and helpful 👍

Oliver · 12 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of being shown around a flat by James Willis, and the experience was outstanding. From the moment we met, his professionalism and friendliness were evident. He was incredibly knowledgeable about the property, answering all my questions with ease and providing valuable insights into the local area. What impressed me most was James’s genuine interest in helping me find the right fit. He took the time to understand my needs and preferences, offering helpful suggestions and pointing out features of the flat that I might find particularly appealing. His attention to detail and commitment to customer satisfaction truly set him apart.

Aaron · 26 March 2026

★★★★★ 5/5

Google

Louise from Langford Russell went out of her way to assist us in finding a rental property. She is extremely professional and guided us helpfully every step of the way, and kept us up to date frequently of new additions to the market. I would highly recommend Louise and Langford Russell for property rental.

Leila · 26 August 2025

★★★★★ 5/5

Google

Our house went on the market on 13th May and the sale completed four months later! James was the sales negotiator dealing with our house sale and was great throughout; from dealing with the negotiations to get us the best possible price, …

Emily · 16 November 2025

★★★★★ 2/5

Trustpilot

Disappointing selling experience

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service. - The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that. - There were lots of system errors initially which again delayed my property being listed.- During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen. - I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing.

Sam · 30 June 2024

★★★★★ 1/5

Trustpilot

Acorn - terrible agent

Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.

Customer · 14 April 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Acorn Estate Agents. As a landlord, I found their management service highly unprofessional, dodgy, manipulative and poorly handled. There were deductions made from my rental income that were not clearly authorised or properly communicated, which caused unnecessary frustration and a serious loss of trust.

Omo · 20 May 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 5/5

Google

Langford Russell Sevenoaks were massively helpful in helping my partner & me find our new home. James was attentive & showed real care in making sure all of our questions & concerns were answered. Couldn’t recommend them enough.

Matthew · 14 November 2025

★★★★★ 2/5

Trustpilot

Internal and external comms need drastic improvement

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

Customer · 6 August 2025

★★★★★ 5/5

Google

The service provided by Langford Russell, in particular by Louise Ward was outstanding. We’ve had great communication throughout the whole process, Louise made sure to understand what we were looking for and we felt very supported and well advised by her. Would definitely recommend.

Inês · 12 August 2025

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service!Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction!I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk.Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster.They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024

★★★★★ 5/5

Google

Outstanding service from all of the team but especially Emily who has excellent communication skills in both listening and advising. She was happy to help and go the extra mile for me and my family and my requests and demands didn't fluster her. I'm not one for recommending estate agents (who is?!) but my experience of the Langford Russell Sevenoaks office is the best I've experienced.

James · 17 October 2024

★★★★★ 5/5

Trustpilot

Dammy was incredible

Dammy was incredible, he was so diligent in making sure that all the T’s were crossed and I’s were dotted to make the sale and purchase progress. He replied to every email, phone call, chased up solicitors, helped me complete legal documents. Without him the sale wouldn’t have gone through and he was far more conscientious than my solicitors in following everything up. I thoroughly recommend Dammy 100%. He is also very upbeat and positive, you really feel he has your back during such a stressful time. Best estate agent ever, he really is fantastic.

Sarah · 15 January 2024

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

Evelina · 28 December 2023

★★★★★ 1/5

Trustpilot

Part 2 as promised

I guess this is a monthly update to the still on- going 'Joy' of renting via Acorn.I stand by my 1st review and I will stand by this one... I will not remove just because you want me to.I will start by saying there is a property file with Medway Council if you become the future Tenant of this house.. there has been previous contact made for you, I've now vacated for 3 1/2 weeks the house sits empty.Also love nothing more than walking to booked viewings when nobody arrives! Brilliant waste of time. To the one person viewing who walked out after saying to much work.. I salute you sir your correct.No further on for a useful meaningful solution, there have been viewings and offers made to the landlord for said house on market which has been on market since 19th October.. but the offers not accepted even at a higher rate of rental than I paid, guess when someone who doesn't live there still pays rent why would you want to, so easier to refusing future viewings and making myself available until its returned in April.In the same hand I'm certainly not going to be scrubbing anymore damp/mould off walls which is clearly not the 'condensation how you live lines' might be something more to do with water ingress... like the stains on bedroom ceilings not made good... certainly not something that I will sorting. Check the GSC for this house as the recommendations for age of boiler from the proper Gas safety test have clearly been ignored it's not been serviced for many years of which a landlord is legally responsible to service his boiler (it's 30 plus years old!) There was supposed to be a mutual date set for an early end of tenancy, my reasons for early ending were repeated non repairs and false Gas safety certificates.I'm in process of compiling my report to Housing Ombudsman, broken locks will be refitted and the keys for said lock returned in April.I'm sure next update will follow as this is the 'gift' that just keeps giving...

Fiona · 29 November 2023

★★★★★ 5/5

Trustpilot

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Deepak · 24 November 2023

★★★★★ 5/5

Google

The whole team is perfect very professional, kind, and always helpful. Louise was especially supportive and she was finding a house for us. I’m really grateful for everything they have done. Thank you so much😊 …

Guller · 2 September 2025

★★★★★ 5/5

Trustpilot

My new Flat 😁

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

Daniel · 1 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!!

Avoid at all costs!!Acorn, or is it A Con, and especially Sales Manager William Cornwell at their Gravesend branch, should be avoided if you’re keen to sell your property. Although William has now transferred to Acorn Strood branch, he was meant to have handled our property sale and purchase of another property also sold via Acorn. Both fell through due to a multitude of issues badly handled by William and Acorn. This must have cost them in excess of £15,000 in sales fee earnings. Lies after lies and excuses that we caught him/them out on and just a lot of big words with no substance. Many mistakes were made and the communication was aside from full of fibs and bs, just plain awful. Unprofessional and amateurish from an allegedly experienced manager, but also shocking from an established agency like Acorn. After 5+ months on their books, in excess of 25 viewings and only 1 meaningful offer, our buyer pulled out and informed Acorn/William on a Thursday afternoon, no information was shared with us. We contacted our buyers directly a day later as we were ready to proceed and they told us they had withdrawn the day before. William doesn’t work Fridays so he replied to our email request for explanations on the Saturday with more fibs and excuses and said he’d get the property back on the market and crack on with finding us a new buyer. William also said he had an interested potential buyer already, but no viewing was booked in at all. Just another lie!The Thursday after, almost a week after he knew our buyers had withdrawn, our property was still showing on their sales platforms as SOLD STC despite we again on the Monday before had given instruction to reduce the price. Needless to say that we terminated our agreement with Acorn immediately and sent an email expressing our disappointment, but guess what? No reply of course. Cowardly sticking his/their head in the sand and simply just removing our property this morning. A formal complaint is being processed, but save yourself the agony and frustration by using a different and proper professional agency.

Jan · 28 September 2023

★★★★★ 5/5

Google

We were very pleased with James and Steve throughout the sale of our house and would happily recommend them. Communication was clear and responsive, they gave honest, sensible advice, and managed the process professionally from start to finish. Their knowledge of the local market really showed, and they worked hard to keep everything moving. A reliable, capable team who delivered exactly what they promised.

Nic · 16 February 2026

★★★★★ 5/5

Trustpilot

Acorn Strood - Outstanding Service

Alesha from Acorn from start to finish was professional, supportive and always available for us. Alesha gave us more than 100% attention at all times we never had to chase anything Alesha always updated us and pushed for everything we wanted and needed. The service from Alesha was outstanding and I would recommend to anyone to get in touch with Alesha if you are looking to move. We can’t thank Alesha enough for everything. Without Alesha our move would not be possible. Thank you.

Erin · 8 September 2023