Langford Russell Swanley reviews

★★★★★ 5/5

Google

Couldn't be happier with the service from Langford Russell, they genuinely exceeded our expectations from start to finish. Hayley was brilliant throughout, and a special mention too for Ross who was always on hand to help. Communication was excellent, they were always responsive and kept us fully informed at every stage. The team handled everything with real professionalism, making what can be a stressful process feel remarkably smooth. We were also delighted with the price achieved. Highly recommended, wouldn't hesitate to use them again.

Richard · 16 March 2026

★★★★★ 5/5

Google

I want to give credit to both Hayley and Joseph at Langford Russel, Swanley. After having three agents value my property, Hayley was able to predict the likely sale price almost to the penny, whereas the others undervalued it by a noticeable margin. I really appreciated Hayley’s upfront, no nonsense approach, no cringe worthy sales pitches, just honest advice. Her sales style was without doubt the best fit for for us. Working with Joseph was also a pleasure, the guy is extremely polite, accommodating, and with a likeable no pressure approach that undoubtedly helped us achieving a sales figure several thousand pounds over our asking price. Communication throughout was excellent; I was updated almost daily on the progress. I can’t recommend Langford Russel Swanley, highly enough and I’m so glad I chose them.

James · 16 February 2026

★★★★★ 5/5

Google

They done everything they said they would. Our house sold in 13 days. During the process Joe & Hayley were superb and were always available via phone and email to deal with any questions/issues that popped up. Trust me, they are fully deserving of the 5 star rating, which if you knew me, you'd know that's not something I easily give out

Mark · 2 April 2026

★★★★★ 5/5

Google

After unsuccessfully trying to sell my property back in 2022, I engaged Langford Russell in late 2025 in the hope of better success. Hayley and Ross were brilliant from start to finish, working closely with me on marketing, prices adjustments and any needed actions throughout the conveyance process. Happy to report a successful sale was landed just 2 months after going to market. Excellent service throughout.

Troy · 16 February 2026

★★★★★ 5/5

Google

We bought our first house with the help of Ross and Hayley at Langford Russell and can’t fault them. They were patient and very helpful explaining things to us. They even assisted us in chasing solicitors. They would get back to us very quickly and we never had to chase them. I would highly recommend buying a Langford Russell property. And a special shout out to Joe who jumped a fence to rescue us when we got accidentally trapped in a property

Dana · 27 September 2025

★★★★★ 5/5

Google

We had a very good service from the team in the Swanley Office. We achieved a very good price for our property (more than 40K more than the lowest valuation! They behaved in a professional manner at all times. Commission was competitive and we were very happy with the photos. I would highly recommend.

Russell · 16 March 2026

★★★★★ 5/5

Google

Invited Ross to value our property. Turned up promptly and had already researched into our property. Did a thorough viewing (including outside spaces) before going through what he believed is a realistic value. At all times he was professional and personable. Would definitely recommend Ross if you are looking to sell or buy a property.

Dave · 16 February 2026

★★★★★ 5/5

Google

Hayley and the team have been fantastic. From discussing the price with me, to then putting my property on the market, finding a buyer and then leading me through the process to completion. The team are really friendly and approachable with any questions or concerns. They act professionally and really helped push things along when needed. I would recommend anybody to use this branch and team. Special thanks to Hayley and Joseph! An excellent team to work with. Thanks again!

Jai · 16 April 2025

★★★★★ 5/5

Google

Super happy with our experience with the team at Langford Russell. Hayley in particular was so helpful and supportive throughout our buying process. Unfortunately our solicitor wasn’t much help at all. Hayley was the one who guided us through the process as first time buyers, kept constant communication and really pushed to move things forward when they became stuck! Without Hayley, we definitely wouldn’t have made it into our home before Christmas (or at all). I’m sure we’ll be connecting with the team again when we move in the future!

Linann · 16 April 2025

★★★★★ 5/5

Google

Ross and Hayley and the team at Langford Russell have been outstanding since we first got in touch with them last year to view and ultimately purchase the new property. Great to see and receive such high quality customer service. Thankyou so much 🤗❤️🙏👏 …

Goddo · 16 February 2026

★★★★★ 5/5

Google

Joseph was massively helpful in the completion of our house purchase. From the initial enquiry all the way through to when we collected the keys, Joseph was an integral part of making the completion happen despite challenges that arose. He was helpful, knowledgeable and polite throughout. Thank you to Joseph and the rest of the team at Langford Russell Swanley.

Basil · 3 September 2025

★★★★★ 5/5

Google

Warm, thoughtful and totally on our side from day one. Hayley really took the time to understand why we wanted to sell and made us feel comfortable throughout. Ross was brilliant too, flexible, diligent and well-organised, carefully arranging viewings around our busy family life and keeping everything smooth. Professional, accommodating and genuinely caring.

Ben · 27 October 2025

★★★★★ 5/5

Google

Right from the get go Hayley was 100% efficient and her team were always kept informed when she was absent. Ross was very helpful too and kept us in the loop. Overall, the sale and process was successful due to Hayley's tenacity.

Alan · 16 January 2026

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL!

GRAVESEND OFFICE AWLFUL SERVICE (OR SHOULD WE SAY LACK OF SERVICE) FROM THEM!If we could give them 0 stars we would!Kevin the sales manager was suppose to be valuing our property on Saturday 19/10/2024 at 11am, however even though this date & time was confirmed by email, we got a voicemail asking to change the time, we then got a text stating the original date & time! When we called the office to find out what was going on, no one knew anything about it & then we got a phone call from Kevin on the day of valuation saying he had no idea where that information came from & after taking loads of details from us, he said he would be with us at 11am, if the traffic was ok.25 minutes after the time Kevin was due we got a phone call from the office stating he had broken down!!, cannot understand why he didn’t have the courtesy to call us himself! The office said someone will call us on the Monday to rebook an appointment, this never happened, we did not receive an apology from Kevin & considering he is suppose to be a manager, he should have at least contacted us explaining himself! We have not heard from him or the office again.Absolutely unprofessional & so much negativity even before they crossed our threshold! We would never recommend Acorn following this awful experience!

Diane · 4 November 2024

★★★★★ 5/5

Google

I would highly recommend Langford Russell in Swanley. Hayley and Joe were brilliant and it was a pleasure dealing with them. They made sure the whole process of selling our house from start to finish went smoothly and communication was great. We were very happy that they managed to find a buyer for our house quickly and helped to negotiate the purchase price. Thank you both again!

Hannah · 16 April 2025

★★★★★ 1/5

Google

After technical issues with Google, they have finally fixed the issues to enable me to write my reviews…. DO NOT USE: Appalling service from Acorn / Langford & Russell. My husband and I were prospective buyers of a property marketed by Acorn Gravesend in 2024. Upon submitting our initial offer, we were explicitly informed by Acorn that, for it to be accepted by the sellers, we would be required to use Acorn / Langford & Russell as our agents. Given our strong interest in the property, we felt pressured into agreeing to this condition. However, during a subsequent visit, the sellers categorically confirmed that this was entirely untrue and, in fact, stated they would have preferred us to use an alternative agent, Wards, due to their efficiency. This raises serious concerns about the accuracy and integrity of the information we were provided. Throughout the transaction, we were subjected to persistent and unwarranted pressure from the Gravesend office to reduce the asking price of our own property. This was wholly inappropriate, as our sale was being handled by Langford & Russell’s Swanley branch, not Acorn. Despite having no formal involvement, Acorn repeatedly interfered and attempted to influence our decision-making. Furthermore, we were assured, very confidently, that we would achieve at least a “middle ground” figure on our sale. In reality, we were pushed into accepting a figure significantly below our asking price. This outcome directly contradicts the assurances given and reflects either a lack of competence or a deliberate attempt to secure a quick transaction at our expense. We were also advised that reducing our asking price by 2% would move our listing to the top of Rightmove search results. This statement is misleading and factually incorrect. Both independent research and my husband’s professional expertise as a surveyor confirmed this to be untrue. Repeated instances such as this left us feeling misled, undermined, and frankly insulted. Communication throughout was consistently poor. Promised callbacks were rarely honoured, and there was a clear lack of accountability and professionalism. In addition, there appeared to be little to no care or consideration shown towards the elderly vendors, which was both disappointing and deeply concerning. Once the sale had been agreed, the level of service declined sharply, despite the substantial fees involved. Overall, our experience was wholly unacceptable. The conduct we encountered was unprofessional, misleading, and at times coercive. We would strongly advise anyone dealing with this company to independently verify all information provided and to maintain direct communication with other parties involved in the transaction to ensure transparency and avoid being similarly misled.

Sophie · 19 March 2026

★★★★★ 5/5

Google

Ross was very helpful and knowledgable about properties in our area and pitching the right sale price. Our neighbours highly recommended Ross and I would do too - very professional and personable.

Kelly · 19 March 2026

★★★★★ 5/5

Google

I would like to express my sincere thanks to the Langford Russell team for their outstanding professionalism and dedication throughout the process of finding our new home and selling our existing property. Hayley, Ross and Joe have been exceptional in every respect, arranging viewings efficiently, providing clear guidance, and supporting us with honest and thoughtful advice whenever we felt uncertain. After more than 40 viewings with another local agent, Langford Russell achieved a sale of our home on the very first viewing. This result speaks volumes about their expertise, market knowledge and proactive approach. I cannot recommend this team highly enough and am extremely grateful for the smooth, stress free experience they have provided from start to finish. They are a shining example of how the property process should be managed.

Will · 16 February 2026

★★★★★ 2/5

Trustpilot

Disappointing selling experience

I was trying to sell my flat using the Acorn Peckham Estate Agent. I was disappointed in the service. - The flat wasn't valued correctly, delaying the amount of time it was on the market at the right price. This should have been an honest conversation with me up front. I would have welcomed that. - There were lots of system errors initially which again delayed my property being listed.- During the negotiation process I was assured that I would be speaking to the manager of the branch on a weekly basis. This didn't ever happen. - I never felt there was particularly fast feedback on viewings with clear recommendations for how to address for the next viewing.

Sam · 30 June 2024

★★★★★ 1/5

Trustpilot

Acorn - terrible agent

Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.

Customer · 14 April 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Acorn Estate Agents. As a landlord, I found their management service highly unprofessional, dodgy, manipulative and poorly handled. There were deductions made from my rental income that were not clearly authorised or properly communicated, which caused unnecessary frustration and a serious loss of trust.

Omo · 20 May 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 2/5

Trustpilot

Internal and external comms need drastic improvement

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly keeping us updated on progress. With Acorn, we were passed from one person to another and never had a specific point of contact. I have to say Nathan was really good and I would have given him an excellent rating (the only reason I'm giving them two stars overall) but everyone else we dealt with was completely clueless. One of the workers kept getting the terms 'exchange' and 'complete' muddled so I kept having to correct her (even though I don't even work in real estate). Because of this error, she panicked our sellers and told them an incorrect completion date that we'd requested, when it was actually the exchange date. Somehow, things went smoothly with the actual exchange and completion. However, I've just had a call from Acorn saying we bought our current property with them in 2021 and are we looking to move / would we be interested in a free valuation? We literally purchased the property from them and moved in two months ago...I called them to correct them and they were surprised and said there must be a problem with their "system" as it says we purchased the property in 2021. The reason I'm writing this review is to be constructive and encourage Acorn Group to offer a much more streamlined service and better training so individual staff members (and customers) know what on earth is going on when they're buying / selling houses.

Customer · 6 August 2025

★★★★★ 1/5

Trustpilot

Typical estate agent just about do a job! Leave you with the mess

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

Stewart · 10 November 2024