Trusted Agent profile
★★★★★
1,425 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Swanley, Beckenham, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,425 reviews on three platforms, rated 4.4 out of 5 overall.
921
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
502
Reviews on Trustpilot
Business-wide
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Langford Russell's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend Pullen Estate Agents. This was a very upsetting sale for me after the passing of my husband and complicated due to probate. Tom was absolutely amazing and went above and beyond during the whole process from beginning to end. What I thought was going to be a very stressful time was made so much easier with Tom helping me along the way. Thank you from the bottom of my heart for everything x
5/5
GoogleTom was brilliant throughout the entire sale of my property. He was proactive, efficient and very easy to work with. I'm very grateful to have Pullen Estate Agents, and without a shadow of a doubt, will be using in the future. Thank you
Hi Ben, We really appreciate the review. It was a pleasure to deal with you and I'm glad we were able to help sell your Mums property.
5/5
GoogleWe had a long and often stressful sale and chained purchase, and I genuinely don’t think we would have got through it without the team at Pullen Estate Agents. Tom Pullen was instrumental from the outset, giving clear, honest advice and setting realistic expectations, which proved invaluable as things became more complicated down the line. His guidance helped us make the right decisions at key moments. Later in the process, George stepped in and was equally fantastic. He was proactive, responsive, and incredibly supportive during some particularly difficult stages of the chain. We always felt like they were on our side, pushing things forward and keeping communication flowing between all parties. If you’re looking for estate agents who are knowledgeable, steady under pressure, and genuinely invested in getting your sale over the line, I wouldn’t hesitate to recommend Pullen Estate Agents.
5/5
GoogleWe have just completed the sale of my late Mum and Dad's house, throughout this hard process Sophie Watkins has been amazing. Always keeping us updated, answering any queries we had and helped make the while process run smoothly for us. Sophie was always available, helpful and friendly. An absolute credit to Langford and Russell staff team.
Dear Darren James, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
1/5
TrustpilotExtreme Bias, Collusion, and Appalling Communication
I strongly advise caution when dealing with Pullen Estate Agents. My experience with Tom Pullen was not good. There were documented professional irregularities and a complete failure to remain neutral in a multi-party property sale. Potential clients should be aware of: • LACK OF COMMUNICATION: From the very beginning, the agents have only communicated with me on very rare occasions. Bizarrely, the property has been abruptly removed from the market without my knowledge or consent. Meanwhile, they hold undisclosed discussions with the other parties and facilitate unannounced visits to my home, completely bypassing me as a 25% legal co-owner. • RETALIATORY BEHAVIOUR: When I dare to complain about being excluded and kept in the dark, the agents respond by complaining about my behaviour, punishing me for simply asking to be kept informed. • DOCUMENTED DISCREPANCIES: Tom Pullen provided call logs claiming 23 calls by me over a two day period. Verifiable phone records proved only 8 calls were made by me, a discrepancy of 15 calls. Presumably so that he can then claim that I am phoning too often. • DECEPTIVE PRACTICES: The agents formally resigned from the process with me, only to secretly write to the other owners shortly afterwards, stating they remained 'fully committed' to the sale. • IGNORING COMPLAINTS: I sent a detailed 20 plus page formal complaint outlining serious breaches of contract and codes of practice, which they have failed to address. (There have been numerous cases of harassment by the other parties over the years. Just one example is the disgusting rubbish routinely dumped near my front door and in the front garden. This demonstrates the hostile environment I am facing at the property. It is appalling that the agents are working closely with the very people responsible for this behaviour, while entirely excluding me and ignoring my legitimate complaints). Unfortunately, various relatives who had lived in the property over the last few years have died. People who could have offered their support to me, and told the truth about what is going on are no longer alive. If you are looking for an agency that acts with transparency, honesty, and treats all parties equally, look elsewhere. --- UPDATE: 20 March 2026 --- In response to my review, Pullen Estate Agents claimed they were "advised by the police to cease direct communication" due to my "behaviour" to "protect their staff." This public statement is categorically false and highly defamatory. I have never engaged in any improper behaviour, nor have the police ever contacted me regarding any allegations from this agency. If Pullens (presumably Tom Pullen) did obtain such advice from the police, it could only be the result of a false and malicious report. Given that they have already produced fabricated call logs claiming I made 15 non-existent calls (as noted above), it is highly probable this falsified evidence was used to manufacture an excuse for excluding a 25% legal co-owner. It is alarming that a business would weaponize false allegations to silence a legitimate consumer warning, especially while they continue to collude with the individuals harassing me. --- UPDATE: 20 April 2026 --- A formal complaint has been lodged with the Property Redress Scheme the regulator, which has been provided with independent Vodafone carrier records obtained by subject access request. Those records directly contradict the alleged call-log narrative relied on in Tom Pullen of Pullen Estate Agents’ public response and materially undermine the truth of those remarks.
Unfortunately, as a result of Mr Ali’s behaviour towards members of our team, we were advised by the police to cease direct communication with him. Following that advice, we implemented this step in order to protect our staff. We completely reject the characterisation of events described in this post.
5/5
GoogleWe were very pleased with James and Steve throughout the sale of our house and would happily recommend them. Communication was clear and responsive, they gave honest, sensible advice, and managed the process professionally from start to finish. Their knowledge of the local market really showed, and they worked hard to keep everything moving. A reliable, capable team who delivered exactly what they promised.
Dear Nic Watkins, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with James and Steve. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Sevenoaks
5/5
GoogleI would like to express my sincere thanks to the Langford Russell team for their outstanding professionalism and dedication throughout the process of finding our new home and selling our existing property. Hayley, Ross and Joe have been exceptional in every respect, arranging viewings efficiently, providing clear guidance, and supporting us with honest and thoughtful advice whenever we felt uncertain. After more than 40 viewings with another local agent, Langford Russell achieved a sale of our home on the very first viewing. This result speaks volumes about their expertise, market knowledge and proactive approach. I cannot recommend this team highly enough and am extremely grateful for the smooth, stress free experience they have provided from start to finish. They are a shining example of how the property process should be managed.
Dear Will Turner, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleInvited Ross to value our property. Turned up promptly and had already researched into our property. Did a thorough viewing (including outside spaces) before going through what he believed is a realistic value. At all times he was professional and personable. Would definitely recommend Ross if you are looking to sell or buy a property.
Dear Dave H, We greatly appreciate your 5-star review and the time you took to share your experience with Ross. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Swanley
5/5
GoogleI want to give credit to both Hayley and Joseph at Langford Russel, Swanley. After having three agents value my property, Hayley was able to predict the likely sale price almost to the penny, whereas the others undervalued it by a noticeable margin. I really appreciated Hayley’s upfront, no nonsense approach, no cringe worthy sales pitches, just honest advice. Her sales style was without doubt the best fit for for us. Working with Joseph was also a pleasure, the guy is extremely polite, accommodating, and with a likeable no pressure approach that undoubtedly helped us achieving a sales figure several thousand pounds over our asking price. Communication throughout was excellent; I was updated almost daily on the progress. I can’t recommend Langford Russel Swanley, highly enough and I’m so glad I chose them.
Dear James Brock, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Hayley and Joseph. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleRoss and Hayley and the team at Langford Russell have been outstanding since we first got in touch with them last year to view and ultimately purchase the new property. Great to see and receive such high quality customer service. Thankyou so much 🤗❤️🙏👏 …
Dear Goddo, We greatly appreciate your 5-star review and the time you took to share your experience with Ross and Hayley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Swanley
5/5
GoogleAfter unsuccessfully trying to sell my property back in 2022, I engaged Langford Russell in late 2025 in the hope of better success. Hayley and Ross were brilliant from start to finish, working closely with me on marketing, prices adjustments and any needed actions throughout the conveyance process. Happy to report a successful sale was landed just 2 months after going to market. Excellent service throughout.
Dear Troy Burgess, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Hayley and Ross. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley
5/5
GoogleJack was extremely helpful from arranging the viewing of our new rented accommodation to signing the papers. Always easy to get hold of on the phone and any questions I had for the landlord he managed to get them answered almost immediately.
Dear Sinead Blaney, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Orpington
5/5
GoogleI am very impressed with Jack and the Langford Russell team’s professionalism. From the initial viewing through to completing the rental, the whole process was handled smoothly. Jack, Giovanna and the rest of the team were fantastic to deal with.
Dear Rajendra Khokher, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Orpington
5/5
GoogleJack Frendo, has been excellent! Extremely strong communication and detailed in his approach to finding me a tenant in a fast and appropriate manner. I highly recommend Jack and the team. They are excellent and I will continue work him and them in the future. Thanks Darren
Dear Darren Mckoy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleWe are so greatful for the help Langford Russell and in particular Sophie Watkins who assisted us throughout the journey of the Sale of our property. She is a credit to Langford. Very effective, dedicated and helpful and kept us updated throughout . We will look to them for any future Sales. Thank you again.
Dear Nyaknno Parker, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleJackie and Madeleine were incredibly helpful and good-natured and kept us sane through a prolonged sale and purchase.
Dear Rosa Di Vincenzo, We greatly appreciate your 5-star review and the time you took to share your experience with Jackie and Madeleine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards Langford Russell Chislehurst
5/5
GoogleUnquestionably one of the best Estate Agents I have dealt with. From start to finish every call was answered every query dealt with and all the staff knew exactly what was happening. Jackie the manager is outstanding always so helpful. I have bought and sold over 50 properties so I have a good idea what makes an agent good or not
Dear Stephen Perilly, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jackie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleMy wife and I recently sold our family home and purchased a new home both through Langford Russell. Madeleine was incredibly kind and helpful throughout, from understanding the house in preparation for conducting the viewings, negotiating the price and hand holding all the queries and questions throughout the process. Thank you, Madeleine, for making the transactions as smooth as possible.
Dear Charles Matthews, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Madeleine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst
5/5
GoogleBought our 1st house with Kelly & helped up every step of the way.
Dear Michael G We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham
5/5
GoogleRight from the get go Hayley was 100% efficient and her team were always kept informed when she was absent. Ross was very helpful too and kept us in the loop. Overall, the sale and process was successful due to Hayley's tenacity.
Dear Alan Clarke, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Swanley
4/5
GoogleI employed Langford Russell Estate Agents to sell my house in West Kent. Although the market conditions were challenging they sold the property in a most professional manner. I was very pleased with their efforts and the result.
Dear Robert Stevens, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleSienna was so kind and helpful during our home buying experience. She was great at communicating with us throughout the whole process and made sure we had everything we needed. Thank you so much for all your help!
Dear Rhiannon S, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington
5/5
GoogleVery professional Company, everything was running smoothly and swiftly
Dear Daniel T, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington
5/5
GoogleOliver, Sienna and co sold our house in a difficult market. They provided some good suggestions as to how we could make our house more attractive to buyers and were very professional, supporting us through the maze of selling a property.
Dear Keith Robinson, Thank you for taking the time to review your experience with our team at Langford Russell Orpington. We're very happy that you had a positive experience with us. Please don't hesitate to be in touch if you require anything further. Kind regards Langford Russell Orpington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swanley has the most, with 693 reviews rated 3.8 out of 5, followed by Beckenham with 675.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
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