Trusted Agent profile

Langford Russell estate agents in Swanley, Beckenham, Orpington and 3 more

4.4

★★★★★ Great

1,425 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Swanley, Beckenham, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,425 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

921

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

502

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Langford Russell office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I can’t thank Sienna enough for her help in buying our home. She was proactive, supportive, and always available to help with even the smallest things. From organising viewings to negotiating the price and making sure all the paperwork was done on time, she handled everything brilliantly. Her communication and coordination made the whole process so much easier. Highly recommend!

Lalit · 12 January 2026 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Lalit Bhatt, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

looking for our new home had become so stressful and we felt like we wasn’t getting anywhere, but as soon as we started with Jack at Langford Russell it completely changed! Jack has been extremely helpful, positive and approachable throughout the entire process. He is an absolute credit to your team! Thank you.

Olivia · 23 December 2025 · Langford Russell Orpington

Agent replied · 16 April 2026

Dear Olivia Capozzi, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington

5/5

Google

Jack was exceptional. If I owned an estate agent, I would be poaching him to come and work for me. His customer service manner was on point. Nothing was a bother and always came back to me in a timely manner. Estate agent friend for life and for me that is saying something. He has restored my faith in estate agents!

Diahanne · 22 December 2025 · Langford Russell Orpington

Agent replied · 12 October 2026

Dear Diahanne Rhiney, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

It was great dealing with Jack , he has made this whole process of renting our house smooth and painless.

Paul · 18 December 2025 · Langford Russell Orpington

Agent replied · 25 December 2025

Dear Paul Callaghan, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington

5/5

Google

Would 100% recommend Jack at Langford and Russell, Orpington. Always kept us well informed during the whole process of finding a new home. Friendly, approachable and extremely helpful. Jack goes above and beyond to help at what had previously been a stressful time with other estate agents.

Hayley · 18 December 2025 · Langford Russell Orpington

Agent replied · 25 December 2025

Dear Hayley Monteith, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jack. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

Thanks so much to Kelly. During stressful times was so calm and friendly. She was brilliant and just so lovely and professional. Thank you!!

Ryan · 16 December 2025 · Langford Russell Beckenham

Agent replied · 16 April 2026

Dear Ryan Woods, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Kelly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

5/5

Google

Kelly and Eddie at Beckenham were brilliant and followed up during the whole process. Langford Russell had a very assertive approach for supporting the seller and delivering the sale for the optimum price. Would recommend this agency as they got the job done.

Andrew · 16 December 2025 · Langford Russell Beckenham

Agent replied · 16 April 2026

Dear Andrew Boylan, We greatly appreciate your 5-star review and the time you took to share your experience with Kelly and Eddie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham

5/5

Google

Kelly is tenacious and worked tirelessly to get our move completed. A big thank you from us.

Gary · 16 December 2025 · Langford Russell Beckenham

Agent replied · 16 April 2026

Dear Gary Young, We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham

5/5

Google

Kelly has been a joy to work with from initial viewing to completion in time for Christmas. Thanks!

Des · 16 December 2025 · Langford Russell Beckenham

Agent replied · 16 April 2026

Dear Des Mckee, We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Beckenham

5/5

Google

Great experience with this agency. Our agent was responsive, helpful, and made the whole renting process smooth and stress- free. Highly recommended.

Nima · 11 December 2025 · Langford Russell Orpington

Agent replied · 25 December 2025

Dear Nima Adljou, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington

5/5

Google

We found our dealings with Sophie at Langford Russell to be professional and a pleasure. One of only a handful of Agents who follows up and takes an genuine interest in the requirement. We would highly recommend.

Maria · 4 December 2025 · Langford Russell Orpington

Agent replied · 25 December 2025

Dear Maria Marsdale, We greatly appreciate your 5-star review and the time you took to share your experience with Sophie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington

5/5

Google

Appreciate the work Jack Frendo did for us, found a great flat and promptly arranged the application!

Ivan · 4 December 2025 · Langford Russell Orpington

Agent replied · 25 December 2025

Dear Ivan Iurchenko, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington

1/5

Trustpilot

I had a very disappointing experience…

My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.

Latha · 3 December 2025 · Langford Russell Orpington

5/5

Google

We purchased our house through Langford Russell and we couldn’t have been more pleased with the service. Jamie helped us find the kind of property we were after and throughout a rather complicated sale and purchase went above and beyond to make sure the purchase went ahead. If we ever wanted to go through the ordeal of moving house again we would definitely choose Langford Russell.

Haddock · 27 November 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 27 December 2025

Dear Haddock Vision, We greatly appreciate your 5-star review and the time you took to share your experience with Jamie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Chislehurst

5/5

Google

Jackie and the team offered great advice and support from the outset. Ensured our interests were always at the forefront and guided us through every aspectof our house sale and purchase. Thoroughly recommend !

Steve · 27 November 2025 · Langford Russell Chislehurst (7a High Street)

Agent replied · 27 December 2025

Dear Steve Evans, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Chislehurst

5/5

Google

The sale of our house and purchase of another was handled by Sienna, who was cheerful and efficient throughout the whole process. Would recommend Langford Russell to anyone, as well as use them again :)

Cristian · 27 November 2025 · Langford Russell Orpington

Agent replied · 25 December 2025

Dear Cristian Ludewig-Thorne, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sienna. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Orpington

5/5

Google

Ross and co at Langford Russell Swanley were absolutely brilliant from day one .. answered every query promptly. Was amazing service thanks to everyone involved Mr mrs tickner

Patrick · 26 November 2025 · Langford Russell Swanley

Agent replied · 26 December 2025

Dear Patrick Tickner, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ross and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Swanley

5/5

Google

I had the pleasure of dealing with Jack Frendo when arranging a short term rental agreement. His attention to detail and customer service was top notch with instant replies and proactive attitude.

Oliver · 25 November 2025 · Langford Russell Orpington

Agent replied · 25 December 2025

Dear Oliver Friend, We greatly appreciate your 5-star review and the time you took to share your experience with Jack. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Orpington

5/5

Google

It was such a great experience for us working with Langford Russel. And we have a special thanks for Louise, who helped us through our renting process with patiance and kindness. Things couldn't be better for us 😊 …

Samira · 21 November 2025 · Langford Russell Sevenoaks

Agent replied · 12 December 2025

Dear Samira Salmani, We greatly appreciate your 5-star review and the time you took to share your experience with Louise. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Langford Russell Sevenoaks

5/5

Google

Our house went on the market on 13th May and the sale completed four months later! James was the sales negotiator dealing with our house sale and was great throughout; from dealing with the negotiations to get us the best possible price, …

Emily · 16 November 2025 · Langford Russell Sevenoaks

Agent replied · 12 December 2025

Dear Emily Todman, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We dealt with Kelly throughout our house purchase and she was excellent, always quick to reply, really pleasant to deal with and genuinely helpful from start to finish. Communication was clear and timely, and she made the whole process run smoothly. Would happily recommend the team.

Philip · 16 November 2025 · Langford Russell Beckenham

Agent replied · 16 April 2026

Dear Philip Steel, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Kelly Walsh was our agent and she made the process smooth and easy. She gave realistic and sound advice on our offers and we felt very assured. Our house was under offer very quickly in a time of slow market movement. I would highly recommend Langford Russell.

Stuart · 16 November 2025 · Langford Russell Beckenham

Agent replied · 16 April 2026

Dear Stuart Singleton We greatly appreciate your 5-star review and the time you took to share your experience with Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I was very happy with the service I received from Langford Russell. Kelly Walsh was my agent. Throughout the process, Kelly was professional, proactive and genuinely committed to helping me every step of the way. Communication was great, every question addressed quickly and clearly and I always felt fully informed throughout the whole process. Kelly's knowledge of the market was exceptional and her advice made the entire experience smooth and less stressful. She went above and beyond to ensure everything ran perfectly and her friendly positive attitude made the move so much easier. I would highly recommend Langford Russell (especially Kelly & Eddie ) to anyone looking for a reliable, trustworthy and outstanding estate agent. Thanks you for making this an enjoyable experience!

Steve · 16 November 2025 · Langford Russell Beckenham

Agent replied · 16 April 2026

Dear Steve Demuth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Langford Russell Beckenham

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Swanley has the most, with 694 reviews rated 3.8 out of 5, followed by Beckenham with 676.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.

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What do you need help with?
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