Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

★★★★★ 5/5

Google

Madeleine Davenport was the person who sold my house, and she was faultless in her communication and management of the whole process from beginning to end. The communication of the the team as a whole was superb, but naturally I dealt with her on a day to day basis. She built a high level of trust and reassured me when solicitors were not communicating. She chased every enquiry relentlessly and always came back with the answers and solutions I needed at that time. I can't say how impressed I was with the management of the whole experience, and I have already recommended Langford Russell, and Maddy, to two people who are about to put their houses on the market. Excellent service!

Helen · 10 June 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Just avoid

Currently dealing with Jamie Perrin regarding a minor dispute over works done, paid, deducted etc - seems to find it utterly entertaining to send patronising, sarcastic and tedious emails and is enjoying being obnoxiously difficult over the phone. I'm not entirely sure what one gains from behaving or talking to tenants the way he does but he seriously needs some customer service training.Absolute nightmare to deal with when support is needed given current circumstances.

Current · 5 May 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Would leave 0 rating if i could

Would leave 0 rating if I could. I moved out in August and i'm still on the tenancy, despite me talking to several people over the course of this time and it being stated to me on two separate occasions that the new tenancy has been issued. I've been told i owe thousands of pounds in rent which i don't as i don't live there anymore and now they're refusing to tell me if it's been escalated to credit companies. Quite honestly dumfounded by the lack of organisation and respect from acorn.

Billie · 22 April 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

So disappointing

Promised 4 weeks rent back at the end of our tenancy. 2 months later and we are still waiting. They are trying to lay the blame on the landlord but it wasn't the landlord who advertised that promotion but them (false advertisement?) Now they don't even reply to my e-mails. Unacceptable. We always paid our rent on time and kept the flat in excellent condition. We are so disappointed.Edit. Yes, I off course Ido have the email!! I just can't believe that after all this and after all those months you require 'evidence. I have already sent that email the day we moved out and it's still 'being handled'.

Elina · 14 April 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Jonathan was amazing with our recent…

5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!

Miss · 4 March 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Just had someone from acorn cold call…

Just had someone from acorn cold call me as I am selling my flat with some other estate agents nearby, when I politely said no there was nothing he could help me with, he demanded to know why I wanted to get off the phone, called me rude then slammed the phone down. Who are these people?In response to the answer from acorn below, the person who contacted me has my email address. A letter of apology would be nice?

Jude · 22 February 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Jonathan was very professional and…

Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated

William · 31 January 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Terrible

Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.

Akilah · 28 January 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 3/5

Trustpilot

Okay, but could certainly improve.

A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.

Adam · 22 January 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

They don’t even deserve1 star

They don’t even deserve1 star, they have been the worst institution that I have dealt with in my life. Their services are horrendous. The people working there are rude and hard to talk to. Their flats are not safe, no sound proof and expensive. We have lived in one of their properties for 2 years. The alarm was going off 3 sometimes 5 times a week, the lifts were always broken. On top of that, they have decided to change the cladding when we moved in. The noise was unbearable.Be really careful before signing any contract with them

Nawal · 15 January 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would, I have been lied to constantly, I was told there were no parking spaces being distributed until I spoke to a new Tennant who was given a parking space the week she moved in, I had been asking for 13 months, I only got a space because the office manager didnt put my call on hold and I heard her entire conversation, this is when I realised that they had been lying to all tenants. Issues with my property take around 12 months to resolve, my intercom was faulty from the day I moved in and it took 1 year for it to be fixed, my windows leak when it rains and it's been 10 months since I reported it, and I am still receiving excuses, the excuses I have been given now is the same one from 8 months ago. Would never go through acorn again. Very unprofessional and communication is awful.

Jade · 14 January 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Utterly incompetent building manager

Possibly the most unprofessional and incompetent property management I've ever encountered. Slow to rectify faulty public areas and unclear communication. I've had several issues with regards to rent payments, misleading information regarding apportionment of rent to the extent where I have had to seek advice from citizens advice and Shelter who advised me to report to trading standards. Only after providing this information was I listened to however, property manager is now avoiding direct communication with me which frankly, is the most pathetic thing I've ever come across. Probably won't be renewing my tenancy because of this ridiculous inability to manage anything let alone an entire building.

Nicola · 4 December 2019 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

If I could give 0 star I would.

If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.

Lala · 27 November 2019 · Langford Russell Chislehurst (7a High Street)

★★★★★ 4/5

Trustpilot

Good having Dammy from the Sydenham…

Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.

Ms · 25 November 2019 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Absolutely fantastic

I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🤣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work

Dean · 1 November 2019 · Langford Russell Chislehurst (7a High Street)

★★★★★ 4/5

Trustpilot

I have been dealing with Michael Stroud…

I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin

Barry · 30 September 2019 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Google

Great, fast service buying our property. Thank you!

Evie · 26 August 2019 · Langford Russell Orpington

★★★★★ 5/5

Google

Very helpful and provided regular updates ensuring the process was quickly completed. Many thanks Kevin, your efforts were appreciated!

Alexandra · 26 August 2019 · Langford Russell Orpington

★★★★★ 5/5

Google

Great service from Kevin, he kept me informed and answered all the queries I had. Thanks for helping us buy our first house!! Highly recommend.

Harry · 26 August 2019 · Langford Russell Orpington

★★★★★ 5/5

Google

Excellent service selling our house, which took a long time. Langford Russell kept with it, and kept at it, and the sale completed. Many thanks.

Dave · 26 August 2019 · Langford Russell Orpington

★★★★★ 5/5

Google

I dealt mainly with Kevin. He was friendly, pleasant and very helpful through out the whole process. He was understanding and provided regular updates. I made requests he was happy to comply with at short notice. I was really pleased with his service. Jon was also very helpful when needed so I'll highly recommed the the Orpington team.

Folakemi · 26 August 2019 · Langford Russell Orpington

★★★★★ 5/5

Google

Langford Russell Orpington was very helpful during our house hunting, from house selecting, viewing, sorting out finacing until transaction completion and moving in. In every stage they either helped directly or provided professional advice, which have made the whole house buying so efficient and stress free. I highly recommend LR and will use them again in the future.

Tianyu · 26 August 2019 · Langford Russell Orpington

★★★★★ 5/5

Google

I can recommend Langford Russell Orpington. I dealt mainly with Jon, Kevin and Steph. They were friendly, knowledgeable and professional. Our sale was fairly complex and long winded, however, Jon and his colleagues were patient, informative and helpfull throughout the process, even after losing two potential buyers. They have good local knowledge of Orpington and their sale boards feature prominently. I am confident in my recommendation.

Tom · 26 August 2019 · Langford Russell Orpington

★★★★★ 5/5

Google

In response to the 1* feedback from Lawrence Hunt I am the seller of the property you had the offer accepted on for 20k less than market value. An offer was then made for the full asking value. I was not in a contract with you. The estate agent done his job well and offered you the opportunity cost being the house next door which I own. Stop being a baby. You should have paid the deposit and signed the contract. To anyone looking to sell there property please ask for Kevin who has been nothing but superb from beginning to end

R · 26 August 2019 · Langford Russell Orpington