Trusted Agent profile
★★★★★
1,466 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,466 reviews on three platforms, rated 4.4 out of 5 overall.
963
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Langford Russell's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had some disappointments when we had our initial evaluations from other agents but when the team from LR Orpington office got involved they trusted our belief in the value of our property and supported us. They were very helpful and approachable and all of the team helped and advised us constructively. They also got to kbow us and our needs so the care was personal and effective. Thanks to the team.
5/5
GoogleWe are due to complete on our house purchase and we have been very impressed by Langford Russell. They provided a friendly and helpful service and were very easy to contact and communicate with. They were very accommodating when we wanted to do additional viewings of the house (for measurements etc). The agent in charge of the sale was extremely diligent in communicating between us, our solicitors, the vendors and their solicitors so that the sale was effective.
5/5
GoogleWe were listed with an online estate agent with reasonable interest in our property but no help with sales progression. Jon who gave us a market appraisal was confident and reassuring and stayed in contact on a fortnightly basis to check how things were going. After 2 sales had fallen through we decided to give Langford Russell a chance as they were very interested and confident in selling the house. We were listed with them for 4 weeks, Kevin secured a sale and we completed in 5weeks. The best thing about their service was how quickly they gave feedback and returned messages. Their sales progression was spot on. (This is what let us down with the online service) Kevin kept everyone in the loop and brought us a buyer who was interested. I would highly recommend Langford Russell. Jon and Kevin were fantastic at making things happen.
2/5
TrustpilotI have mixed feelings about my…
I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.
Dear D33. I am sorry to read this and would like to have the opportunity to investiagte internally and provide the individual concerned with the required training and guidance. Would you be able to drop me an email with your details so that I can take further? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotIncompetent staff, take deposit then refuse property
The very first agent i spoke to on the phone to view a property rental was extremely awkward, which isnt a great first impression but no major warning signs yet.We turn up at the property and turns out the agent had double booked themselves multiple times so despite turning up 45 minutes early we ended up seeing it late. Okay, slightly annoying but it happens.Then they asked us to fill out a sheet with our information, who would be moving in etc. Filled it out, sent it to them and phoned them up to make sure it was received etc. Seemingly there was no issue since they then asked for a holding deposit from us after receiving all this information not long after (bearing in mind the information on this property stated it was available immediately but actually wasnt available for a month, which we found out at the viewing). We pay the holding deposit immediately, all fine.The agents didnt phone us back with any info on what was happening so we phoned them up and then they came up with multiple excuses such as "oh, we think theres too many people moving in..." Okay, thats not much of an issue since 2 of the tenants travel very frequently and will only be there for a limited time in the year. It was a 2 double bedroom house with 4 people listed to go on the tenancy, so I dont understand how this is somehow an issue but I digress.This was explained and the agent said okay, they would phone the landlord and inform. We never got a phone call back. We phoned them again, turns out that agent wasnt working that day and seemingly never phoned the landlord either so we explained it to a second agent again. They said okay they would phone the landlord and explain it and phone us back... Surprise surprise, we got no phone call back yet again. We phone them back again another time a couple days later and get back on the phone to one of the agents again, then they say that the landlord doesnt think we're telling the truth...? But they saw all of this information on the form we filled out before we paid the holding deposit and it wasnt an issue but now suddenly they dont believe us? We also were told we needed to pay 12 months in advance to be eligible to rent the house, which we said was fine and not a problem. We also had a landlord reference ready if they needed it which was never asked for.They took our holding deposit and didnt inform us that they had given the property to someone else, plus the property was still listed as being on the market (still is in fact) the whole time, despite us paying the holding deposit already.They took our money then never bothered to phone us back a single time to inform us of anything that was happening and obviously they had another set of people in mind to move in but again, never phoned us up and never intended to take us in the first place.Incredibly incompetent set of staff that will take your money for ransom for as long as possible that never phone you to inform you of what is going on. I was shocked to see how bad their ratings were, definitely will never use these agents ever again. Avoid them like the plague. The reviews are completely accurate.
Hi Emily. I have looked in to this and have emailed you my thoughts directly. Thanks. AndrewHi Emily. This doesnt look good and I am sorry for the experience you have had. I am going to investigate and come back to you. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
5/5
GoogleJosh was always friendly, helpful, and patient. Thank you for all of your help throughout the process, Josh!
5/5
GoogleI was extremely pleased with the highly professional service provided by Mr Josh Sladden, and all of his colleagues, at the West Wickham office. All aspects of the process were dealt with very efficiently, with excellent communication at every stage. Many thanks.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Josh and the West Wickham team exceeded your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe purchased a house through these guys and Dominic and Josh were great. Dominic was really accommodating throughout the process and made the whole experience smooth and easy. We would certainly recommend them.
5/5
GoogleCannot thank Josh and the team enough at Langford Russell, they provided a first class service, always gave feedback and sound advice. Highly recommend them to anyone looking for a reliable and reputable agent, who care about their clients.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI found all the staff at the West Wickham Branch extremely helpful. Nothing was too much trouble for them, and they always had smiles on their faces. They made sure that I was kept fully informed each week of how things had progressed (or not). I would certainly have no hesitation in recommending them to any of my friends who had property to sell.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe had a very good and positive experience using Langford Russell, West Wickham. From the initial meeting with the branch manager Dominic we were assigned Josh as our point of contact for the continued sale of our house. Josh demonstrated he was dedicated and hard working in arranging and conducting viewings, he was very communicative keeping us informed with quick feedback from each viewing. In a current tough and challenging housing market the sale process was conducted very professionally. Thank you again Josh and we have no hesitation in recommending Langford Russell
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleA very helpful and efficient team. Highly recommended.
5/5
GoogleThank you Dan Catley for your 5 * service and advice - much appreciated
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Dan met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAll the Staff there are really helpful and they got my property sold within a few days. I would highly recommend them.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThis review and rating is especially because of Mark Sugarman. He is an epitome of customer service. My experience with Acron is also good so-far (I have not moved in the property as yet)... may pen more thots in the times to come!!
5/5
GoogleDani Muir dealt with my requirements personally and kept me informed all the way through. From the availability of wide range of propertys down to the smallest details, Dani knew the areas that I was looking to rent at including all the thoroughfares, train stations, Dani was honest, open and helpful. The approach was explained to me clearly and executed as described. Highly recommended!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleDanny as excellent customer service skills. He is a great man.. He is so helpful. Danny also remembers date and keeps in touch with us. Danny never gives up on his clients. Hardworking individual he reassures us and he is very positive. Thank you Danny for your consistent support in finding us a home. Simi & Daniel.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleIf you are looking for an Estate Agent that delivers, offering a great service that is responsive, then you have found it. They are a breath of fresh air against the big names. Hayley was fantastic and Danny, Nellie and Mark together make a great team. Really impressed and highly recommended.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSophie was very helpful in providing guidance / advice. Responded to emails expeditiously. Definitely recommend them.
5/5
GoogleAll the staff worked hard to sell my property. They were helpful, explained the process and I could get hold of them easily.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat staff here, Eddie, Steve, Sophie, or any of the other girls will be more than happy to help you find the property you want, they did for me, and I can't thank them enough!!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
