Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
James · 21 October 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 2/5
TrustpilotHate having dishonest estate agents…
Hate having dishonest estate agents trying to get you to up your offer as some else is higher then you!! If your gonna lie, make sure you get the home owner to sing from the same sheet!! This is why property prices are high because of agencies like these always trying to push you for more than the property is worth, will it hurt you to go up a bit more?? Do you really want to lose your dream home because of a few extra grand?? Um yes, cause if I’m dead over the stress of paying for something that is over my budget I can’t enjoy my dream home 6ft under!
Mai · 19 October 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hi Mai. Sorry to read your review of our services. I have checked our system and can only find you registered with one Acorn office and there has been very little contact between us since you registered. Would you be able to drop me a quick email with the details of who you have been speaking with and I will deal with internally. Thanks. Andrew Roberts - - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotAwesome
Awesome. Good communication throughout the process
Michael · 26 September 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Davidson · 10 September 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Mohammed · 31 August 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
G · 29 August 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 1/5
TrustpilotAn absolute clusterf*ck
An absolute clusterf*ck. We have been told barefaced lies at every turn regarding moving dates and communications with the landlord. They've continually tried to move the moving date forward. We originally asked to move on the 10th of September, and they brought it forward to the 31st of August, and then tried to move it again to the 26th. We've now been told with 3 days notice, a booking van booked and numerous deliveries turning up to what should be our new home, that the date has now been pushed back a week. We're still meant to be paying from the 1st.Communication has been appalling, with apparently multiple branches working on this single property, no-one within their teams are talking to each other, and now that stuff has started to go severely wrong, we're not able to get help, with one business day before our moving date.
Customer · 28 August 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hi..I am sorry to read this and would like to try and help. I dont have any details but if you could drop me a quick email with your name and the property address, I will investigate and try to resolve matters. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleBoth myself and my partner had an excellent service when looking for our first flat to rent, Shirin who works at Langford Russell in Beckenham was amazing and cannot fault her in anyway. She works day and night and answers any enquiry straight away no matter how silly it is! If your looking for a place to live whether its buying or renting these people are for you. Thank you!PositiveQuality
Els · 27 August 2020 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you els for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleOliver has been great help throughout and made the process very smooth.
Started with a pack of information/steps etc. and followed up every step, by contacting parties (via email & phone) explaining who does what; chasing them as&when necessary.
Has been available/responsive every single time, every day of the week.
If we decide to sell our home one day, we will personally look for himPositiveResponsiveness, Quality, Professionalism, Value
Sebnem · 27 August 2020 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Sebnem for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service. Rob Griffin was very helpful from the start of the process right through to completion. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Jo · 26 August 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Jo for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob Griffin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 3/5
GoogleRating only, no written review.
Tuesday · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Dear Tuesday. Thank you for takingthe time to leave us a review. I would love to know how we could have improved on the review rating though. Would you be able to contact me on 020 8315 6929 or andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThanks Adam and his team, quite professional!
Hu · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Hu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and his colleagues.If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would recommend Adam Watkins. Very helpful, always kept me informed on the progress of my sale and was a great go between with the solicitors and buyer.
Mia · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Mia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAdam and David were a pleasure to deal with. A service beyond expectations, a stress free experience.and a quick sale. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
John · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you john for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam and David. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe just bought a house via Adam Watkins from Langford Russell. We had a very good experience, Adam was professional and very rhesponsive and really helped the process go smoothly - highly recommend.PositiveResponsiveness, Professionalism
Natalie · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Natalie for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAdam has been very helpful in the process of purchase as our solicitor was handling the process very lightly. He did handle the situations professionally. I would recommend Adam in property related matters.
Vinutha · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Vinutha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI bought a property sold through Langford and Russell and dealt with a guy named Keith. They went above and beyond and made a difficult process a lot easier. Even helped with problems with my sale which wasn’t their concern. Would highly recommend
George · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you George for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Keith exceeded your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI was attended by Bethany Taylor and I can't be happier. She is an excellent professional, always willing to help and available at all times, even during off-work hours. She found me a house when I was desperate and other agencies rejected my request and she knew how to understand me and deal with my problem. I am very grateful to her. The day of delivery of keys I arrived much later than the closing of her work schedule and she waited for me patiently to give me the keys, always with education, kindness and a big smile. She is a wonderful person and a great professional who always tries to do everything she can to make the client happy. Thanks to Bethany the company gains a high reputation and I will recommend this company to everyone, just because the way she has treated me and solved my problem. I am your customer forever. Thanks Bethany for all the help and trust you have given me since you met me. You are a beautiful person and an ubeatable professional.
Lou · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Lourdes for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Bethany and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAn excellent interaction with Adam Watkins from Langford Russell from the start till the end of process. Adam made sure to keep me informed about the progress and was very professional in all aspects of his approach. And of course was always available to discuss matters of concerns. I would highly recommend Adam and his colleagues for property related matters.
Sanjeev · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Sanjeev for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our Adam met with your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAdam and Keith at the Orpington office were great. When an online agency only brought us armchair property developers and builders they stepped in and found us real families looking for their next home.
They found us a buyer at a difficult time for the market and Adam negotiated a fair deal for both sides. He was always thorough and professional, let us know whenever a viewing had been arranged and gave feedback promptly afterwards. Regular updates let us know the state of negotiations and progress.
Matthew · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you Matthew for leaving us a 5* review. We are really happy that you were pleased with the service you received from Keith and Adam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRight from my 1st meeting with Joe, Liam and Adam, they have been incredibly professional, helpful and accommodating of my needs as a buy-to-let investor who hadn't been on the market for years. Joe kept calling each week to get updates as to how I am progressing with my other viewings in spite of the fact that the property I viewed with him did not meet my criteria at the time. Great guys and a great team overall. I definitely recommend them to anyone and would like to do business with them again.
Paul · 25 August 2020 · Langford Russell Orpington
Agent replied · 24 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Orpington team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHe is very helpful and nice
Rating only, no written review.
Amadou · 19 August 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Amadou for leaving us a 5* review. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotA great service
The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.
Dreana · 14 August 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Dreana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and Jack. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
The · 29 July 2020 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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