Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

★★★★★ 5/5

Google

I highly recommend Langford Russell and in particular Steve Mullins. We have just purchased our forever home through Steve, and I can honestly say that he did everything possible to get what was quite a tricky sale over the line, for which we will be forever grateful. Whether that was scanning vendor docs in to send to speed the process, smoothing frayed tempers, gaining us access to "locked rooms" to measure up - the list is endless. He was an all round superstar.PositiveProfessionalism

Charlie · 10 June 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Google

We came across Langford Russell when we were searching a property to rent. We were very lucky to meet Bradley Gilchrist to show us around the property and handle our case. He gave us one of our best viewing and property introductions so far, answering all sorts of questions and giving us plenty of instructions. Even after his part was done and got our offer accepted, he was always very responsive and friendly, answering emails and phone calls within minutes! He found answers to all of our questions and was very helpful in bridging us with the landlord. All in all it was like speaking with a very good friend throughout the process. If we could rate 6 / 5 stars, we would, cause 5 stars are not enough for the level of service we got from him! Cannot recommend him enough!PositiveResponsiveness, Quality, Professionalism

Alexandros · 10 June 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Harry at the dartford office was…

Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry

Claire · 5 June 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Thank you Max Williams

I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He

Mei · 28 May 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Great support throughout

Daniel, our agent was great, he supported us throughout the sale of our property and was key in getting all parts of the chain to the right place at the right time. We are very grateful for all his support and cannot recommend him highly enough.

Kirsty · 30 April 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

No care for there customers

They don’t care if you are trying to find a place, will book you in for viewings not contact you and not show up. Kept saying benson will call me back witch he never did then they booked me for another appointment the next week for the same place to and called me on the day of the viewing to say the propertied been letted out now with no solution or alternatives to the problem they caused by constantly delaying me like it didn’t matter I didn’t care to ask about the other places I had seen advertised after how I felt they were on the phone and the service I was getting. In response to your reply I was contacted after my review 2 days ago only to be told more stuff that you didn’t do.

Happy · 29 April 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Bad service

Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves

Martin · 19 March 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Superb service from Sidcup Team

Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..

Malcolm · 12 March 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Great experience with Blake

We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.

Jennifer · 9 March 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

Thank you!

After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!

Kate · 23 February 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

A positive experience with Shirin

My experience with Shirin was amazing. This is my first time renting so of course I had plenty questions and needed everything explained in Laymen's terms. Shirin was extremely patient with me and guided me through the process which was much appreciated. I couldn’t have asked for better customer service. Thanks so much Shirin!

Renee · 22 February 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

The worst agents ever

The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.

GK · 16 February 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 2/5

Trustpilot

I am a very dissatisfied landlord

I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?

Landlord · 29 January 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Trustpilot

I’m very satisfied with this branch

I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week

Sophie · 28 January 2021 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Irresponsible

IrresponsibleThey show you a big, nice and cheap house ...They rush you to lock down the house immediately so that you can't find out about them wellThey tell you yes to everything and do not worry about anything that they will work hard for you and practically guarantee that the house is yoursThe agent, Ruggero Castelli, of the Streatham hill agencyIt sells you a dream, it seduces you, it makes you think that you are doing the business of your life and then it disappears until a few days before the move, to ask you for a lot of extra documents (apart from all those that we had already delivered via email when we received the confirmation that the house was ours) all this with a baby on the way, with the previous contract that ended in 2 days and 6 months of covid in which unfortunately we were with the universal credit and little else, they knew that we would not pass the requirements of the landlord from the beginning and they waited for the last minute for us to collapse with the pressure ...They asked us for 6 months of rent to save our depositthey left us in the street with a newborn girl and without a roof to shelter usYou called and they didn't answer, and when they answered you they asked you for more and more documents, all this in times of covid

Esmany · 26 December 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Really need a 0 star rating

Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!

Merian · 17 December 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

Agency didn't bother turning up for a…

Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.

Lou · 27 November 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

A person called Vincent as an agent…

A person called Vincent as an agent from Acron Crystal Palace was extremely rude, was not wearing a mask during covid, wanted to compare my earnings against me. Contacted the office to complain about this person they hang up on me then I called again and spoken to a manager and still waiting for his call. Based on Vincent conversation he records all voice calls without any disclaimer, I told him it was out of law he did not care and wanted to argue showing he was better off them me. my and my friend was just stating that the flat looks different from the picture but he still argues and disrespects me ... I assumed customer service was number 1 but thought wrong ... I am still waiting on the Manager call. ... Contacted Yousef Branch Manager but seem for Him i am the wrong person as Vincent is never nasty ... I and my colleague are the victim here but seem they just want the sell of an apartment and let Vincent not to apologies for his behaviour. GREAT CUSTOMER SERVICE.

Rajesh · 2 November 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

If only I could turn back the time and…

If only I could turn back the time and never had signed a contract with them. I am dealing with a senior manager from a southeast London branch. She couldn't have made my life more difficult1) rude and ignorant2) she made my phone buzzing with emails until I complete deposit and rent payment and sign the contract. After I transfered the funds, I let her know via email and she didn't even confirm. Long story short after I paid I had to chase the a lot3) 3 weeks after we completed referencing and they proceeded to sending me the paperwork, they found a mistake! Mind blowing! Here we are bothering again my previous landlord filling forms again!4) I requested advise from her on how to unload my belongings yesterday after the inventory check. She said she would call me back. She hasn't yet by the way.5) they supposed to clean the flat before I got in. They partially painted it and it had dust everywhere. Not to mention that the silicone on the bath tub and window areas have mold.6) the members of stuff do not properly communicate. I had requested 6 months breaking clause and when they sent me the contract they didn't include it. There we go again back and forth emailing and reading contracts again from the beginning when they resent it with corrections.Just terrible costumer service. I feel they only care about the landlords where they take the money as landlords are they clients. Tenants are only puppets. I will definitely not use them again.

Nina · 31 October 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 5/5

Google

Both myself and my partner had an excellent service when looking for our first flat to rent, Shirin who works at Langford Russell in Beckenham was amazing and cannot fault her in anyway. She works day and night and answers any enquiry straight away no matter how silly it is! If your looking for a place to live whether its buying or renting these people are for you. Thank you!PositiveQuality

Ellie · 24 October 2020 · Langford Russell Beckenham

★★★★★ 1/5

Trustpilot

I'd give 0 if I could.

Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.

Angry · 23 October 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 2/5

Trustpilot

Wasting our time.

They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.

Hannah · 23 October 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

They love wasting everyone’s time

They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!

Florica · 22 October 2020 · Langford Russell Chislehurst (7a High Street)

★★★★★ 1/5

Trustpilot

AWFUL - Staff haven't got a clue what they are doing

AWFUL.So unprofessional, they haven't got a clue what they are doing! They lied to us, saying we would have free parking round the back of the property, then got told its only out of work hours, then to now a month later we have moved in to be told we cant park there. Then we got told we had a loft included which was great for us to put our Christmas decorations up (when shown the place the estate agent confirmed we could have this and would get the key for the loft and confirmed the parking) and then to be told we cant use the loft as there was damage. Surely you would tell us this before signing a contract? They didn't haven't a clue when we was asking them questions when seeing the property. They only care about there commission. No communication within the team, the contract was wrong twice, so they had to redo it. (Sian and Bill)When collecting the keys, I had to go to the property first and then had to go to the office with estate agent Natalie; we both got in our cars and headed to the office (15 mins drive) I got there and Natalie turned up half an hour late! No apology, nothing. I then had to take the whole day off work instead of half a day. She didnt even show her face she gave them to someone else to give to me.I will never ever go with this company again, constant disappointment.

Hadley · 22 October 2020 · Langford Russell West Wickham