Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleBradley has been very helpful. He was very professional, he answered all our questions and updates us from time to time. The transition of our move was a breeze.PositiveResponsiveness, Professionalism
Rosedel · 10 June 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Rosedel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Bradley and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLangford and Russell helped us purchase our forever home and were excellent throughout the whole process. In particular, Steven Mullins was brilliant. Steven was extremely helpful, professional and always available to help us with any queries and keep us updated with everything. We are extremely thankful.
Samantha · 10 June 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Samantha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe recently bought a house through Langford Russell in Chislehurst and agent Steve Mullins did an excellent job. He was always on top of things, very professional and knowledgeable. He was always straight forward and communicated extremely well. He even went the extra mile by keeping in touch on his days off. Very good to deal with.
Barry Gardner
Barry · 10 June 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Barry for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Ryan · 25 May 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Samantha · 19 May 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotWe are still having issues renting a…
We are still having issues renting a place I’m beginning to take things very personal They took over £500 of my money for a holding deposit and now won’t give it back It’s against the law so looking at a small claims court …. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel horrible… Apparently they use it for the cost of referencing… I’ve been private renting for 12 years at my current place … I have a good credit rating …. So something isn’t right Give me back my money 💰
SJC · 19 May 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Dear SJC. I am sorry to read your review and have responded to you direct. I look forward to hearing from you. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJosh has been very helpful and…
Josh has been very helpful and understanding with our rental search and listened to our needs. Great service 👍
Charlie · 6 May 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Charlie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotOutstanding Service
I had the pleasure of being assisted by Lilia Ghenim and Rubeena Bukreedan of the Belvedere branch. Their demeanor and professionalism are second to none. I would not hesitate to recommend them to anyone who is seeking a property.
Lisa · 12 April 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Lisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotFantastic account management
Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!
Jenni · 11 April 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Selajdin · 2 April 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
FacebookThey were amazing! We were first time buyers so for us everything was new and there was a lot we didn't understand. They were all incredible but particularly Kelly at the Bromley branch. We had the most difficult solicitors (one of the worst they have dealt with apparently) and Kelly was incredible through out. Quick to reply and always going the extra mile to help when we faced an obstacle. Even outside of work hours. She was brilliant and the staff there were so lovely! We finally completed on the house and we really believe we couldn't have done it without Kelly's help! Thank you so much! xx
Soph · 24 February 2022 · Langford Russell Beckenham
★★★★★ 5/5
TrustpilotExcellent service from Rubeena and…
Excellent service from Rubeena and Lilia. They really took her time in making sure we were well informed throughout the process and they continually assured us that we were in safe hands.We can honestly say they went above and beyond in making sure everything was done including chasing up other departments to speed up process.They were quick to respond to all our enquiries and checked on us after the process to ensure we settled in well. We can't recommend them enough. A big Thank You for making sure we had a smooth renting journey! - E&R
Ed · 24 February 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Ed for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Trustpilot11 Glendale
Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem
Romero · 15 February 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Romero for leaving us your review. We are really happy that you were pleased with the service you received from Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotRebeena Bukreedan is an asset to your team
I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.
Joseph · 15 February 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Joseph for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
James · 15 February 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service. Unprofessional agent. Rude. Do not work with them.
Vu · 14 February 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hello. I am sorry to read your review. I am unable to find you on our system, so wondered if you could get in touch to let me know where it went wrong. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotI was looking to view a property that…
I was looking to buy a property that was advertised by AcornI asked for a viewing for this property that I was interested to buy within 1 hour of the email that was sent to me by an agent form acorn. I kept following for 2 weeks over phone and email and the agent (Katlyn) told me that they were gathering the viewing requests and will get back as to me once they get a date from Seller. After 2 weeks, when I chased them again that said it was fully booked and that I cannot be accommodated and were sorry for not mentioning it to me earlier. Highly unprofessional!
Ujjal · 24 January 2022 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hello Ujjal. I am sorry to read your review and have spoken to the branch in question. I am afraid the demand for this property was unprecedented (over 60 viewings) and sadly your enquiry was missed. You have been registered with us for over 6 months and we have conducted several viewings with you on other properties and so feel that your comments are a little harsh. You are still free to view if you wish? Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Yoan · 3 December 2021 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hadley · 2 December 2021 · Langford Russell Chislehurst (7a High Street)
Agent replied · 13 June 2024
Hi Hadley. I am sorry to read your review and will speak to those involved. I will contact you directly when I have investigated further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotMy house valuation was carried out by…Leon
My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.
Johan · 16 November 2021 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Johan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotWe had a fantastic service from Jack…
We had a fantastic service from Jack Mallon from the Peckham office showing us 2 properties in the area. Jack went out of his way to explain and answer all we needed to know about the properties and the area. He understood very well the type of properties we are looking for and was really willing to help. We were very impressed with his skills, knowledge and politeness. Me and my partner agree that Jack is by far the best estate agent we encountered.
Marta · 1 September 2021 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Marta for taking the time to write us a 5* review. We are really happy that you were pleased with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat experience, personable and professional. We would highly recommend them!PositiveResponsiveness, Professionalism, Value
Melanie · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Melanie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleReally impressed with Shirin at LR. V responsive, quick to respond and seems v genuine so would highly recommendPositiveResponsiveness, Professionalism
Steve · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Steve for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleDealt with Eddie and Oliver - very good service, professional and best value for money in Beckenham. No Complaints.PositiveResponsiveness, Quality, Professionalism, Value
D · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Mr & Mrs Lane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and Oliver. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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