5/5
Rating only, no written review.
Agent replied · 24 August 2024
Thanks Chris for the 5 star review. Andrew Roberts - Customer Relations Manager

Trusted Agent profile
★★★★★
1,466 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,466 reviews on three platforms, rated 4.4 out of 5 overall.
963
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
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Langford Russell's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thanks Chris for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
Thanks Langford Russell, namely Paul for support during the house purchase process! Appreciated the transparency, problem solving attitude and quick responses.
Thank you Zuzana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Sold my house with in 3 weeks and held my hand for the entire time as this was my first move in 27 years , also they negotiated my new house and kept the wheels of communication well oiled. Many thanks jPositiveResponsiveness, Quality, Professionalism, Value
Thank you RED Duck for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Very professional service. Very good advertising of the house with great quality photos and well written brochure, as well as great viewings. Also, very responsive on the phone and email. Overall, excellent experience
Thank you for Wayne taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Had a great experience buying a property from Langford Russell. Paul did everything he could and was very proactive, we couldn’t fault him! Very impressed!
Thank you Hannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Sold house more quickly than we could have dreamed especially during pandemic agent was very professional and took most of the pressure off us went over and above to help us with difficulties caused by lockdown by hand delivering signed documents to solicitor we could not have asked for more always there went we needed them. I highly recommend Paul Reid and his associates
Thank you Richard for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and his team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Keith was professional at all times and very knowledgable of the area . From start to finish he kept us informed of the progress of our property we were buying. Would definitely use this estate agent if We ever moved again .PositiveQuality, Professionalism
Thank you Denise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Keith and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
I have only experienced a valuation for sale or rental so far but Paul Reid attended my home promptly, efficiently and courteously. He clearly knew the local market and reassuringly followed up to confirm his advice in writing within 24 hours of his visit.PositiveResponsiveness, Professionalism
Thank you Julian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
I am really happy to supply a glowing reference for Langford & Russell Estate Agents and in particular Keith Suttle, who looked after me from the beginning. Moving home is the most stressful time for anybody and Keith literally took over and handled everything for me. This man went above and beyond what I could ever have hoped for and I have no hesitation in recommending these incredible Estate Agents Jane LowndesPositiveResponsiveness, Professionalism
Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Keith and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had a brilliant experience purchasing our property with Langford Russell Orpington branch. Special thanks to Paul for being very proactive, responsive and genuinely very helpful pre-purchase, during the move and also after the move. Highly recommend this branch for buyers and sellers. Thank you.PositiveResponsiveness, Quality, Professionalism
Thank you Sangeetha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had a brilliant experience with Langford Russell, Orpington Branch. We sold our house during the pandemic. Our agent Keith Shuttle was fantastic, very supportive and explained everything thoroughly. They took control of the sale and arranged 14 viewings on a Saturday within a week of it going onto the market. I was heavily pregnant at the time and felt safe with all the covid precautions the agents took whilst we went out for the day. Following the open day we had 4 offers at and above asking price. Keith kept us informed every step of the way and was proactive in pushing things foward with the sale . He communicated regularly with the agents involved in our purchase and we are now settled in our new house!! Thoroughly recommend. Thank you Keith & Langford Russell.PositiveResponsiveness, Quality, Value
Thank you Anna for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Keith met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We have had a most positive experience working with Langford Russell in Bromley. Exceeded our expectations throughout. Highly professional and focused on creating the right quality of transaction for us at the right price. We particularly liked that we received specialist support during the tricky period of getting a sale over the line from a very experienced professional. We would highly recommend the work of this Estate Agent. Kate and Ian DawsonPositiveResponsiveness, Quality, Professionalism, Value
Thank you Kate and Ian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the team who I know enjoyed working with you despite the sad circumstances. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Couldn’t recommend them enough!
The whole team at acorn were amazing and the lovely gentleman who dealt with all my tenancy was absolutely fantastic and went a love and beyond to help. Thank you Jamie for all your help.
Thank you Sacha for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
Initially after a viewing they send me…
Initially after a viewing they send me quite a few emails......i made an offer and after that never heard from them again. I made phone call after phone call to get an update but was told that the agent was either out on a viewing or would return the call later.....they never did....this went on for nearly x2 weeks until i just stopped calling.....im not saying all of them are like that but certainly it was the norm at their Peckham branch....and i have no idea why
Hi Hisham. I am sorry to read your review and have spoken to the Manager of the Peckham office who will be in contact shortly. Our customers satisfaction is paramount and in spite of the incredibly busy market we should always be communicating effectively and efficiently with all clients. As you mention, your experience is uncommon and will make sure it is not repeated.If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
Immoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
Fantastic company
Fantastic company. We worked with Beth who was very helpful throughout the entire process.
Thank you Frances for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
Appalling customer service and no…
Appalling customer service and no communication (or no care?!) when they want money they will send multiple emails but as soon as you need anything there is radio silence. I had to ask them to stop emailing me when they sent over 9 emails in one day asking for a deposit 'immediately' despite only sending the paperwork that morning ( we had waited for a week for said paperwork) they have been hard to get hold of, rude and uncaring and I will never ever use them again. We are still waiting for them to remove furniture from the property that they said they would remove (it wasnt meant to be here so we have been trying to work around it) and they dont care - incredibly frustrating
Hi Bethany. I am sorry to read this and have spoken to the PM team to get an idea on where this went wrong. I will contact you directly when I have the info I need. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Rating only, no written review.
Thanks Anne for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
Staff were patient (Josh in particular) and informative and pushed the solicitors at the right time. Very pleased. Thank you.
Thank you Charlie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Michelle and Josh helped us at every stage. Nothing was too much trouble. I fully recommend Langford Russell.
Thank you Raymond for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Michelle and Josh met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Josh made a really tough time (2020) go a lot smoother. I would really recommend him as when he put his mind to things they got done! If you have experience of buying and selling you know that is gold dust! All settled now and loving the new place.
Thank you Katharine for leaving us a 5* review. We are really happy that you were pleased with the service you received from Josh and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
From start to finish Josh was very professional & reliable It was a long process(bank) but Josh supported us threw to the journey and he was extremely helpful Thanks a million Josh,we have the keys now :) I wouldn’t hesitate to recommend Langford RussellPositiveResponsiveness, Quality, Professionalism
Thank you Vicky for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
With all the recent events happening worldwide it is reassuring to know there are companies on the High Street that through it all can still provide the best service possible. Josh Sladden and the Langford Russell team made our experience a pleasure - even in a Pandemic. We were kept up to date and the team were always on hand with a steady level of contact. Great work team.... I couldn’t recommend Langford’s any higher.. Defo 5 stars...PositiveResponsiveness, Quality, Professionalism, Value
Thank you Kwabena for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
The Estate Agency industry has faced unprecedented, challenging times in the last year due to COVID-19. The team at Langford Russell in West Wickham were friendly, professional, and committed to successfully selling our home. Highly recommeded.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Peter for taking the time to provide us with a very appreciated review of your experience. I am delighted to hear that you were happy with the service you received the West Wickham team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.