Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,466 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,466 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

963

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

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Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Langford Russell office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Chris · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thanks Chris for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Thanks Langford Russell, namely Paul for support during the house purchase process! Appreciated the transparency, problem solving attitude and quick responses.

Zuzana · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Zuzana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Sold my house with in 3 weeks and held my hand for the entire time as this was my first move in 27 years , also they negotiated my new house and kept the wheels of communication well oiled. Many thanks jPositiveResponsiveness, Quality, Professionalism, Value

Jill · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you RED Duck for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Very professional service. Very good advertising of the house with great quality photos and well written brochure, as well as great viewings. Also, very responsive on the phone and email. Overall, excellent experience

Wayne · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you for Wayne taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Had a great experience buying a property from Langford Russell. Paul did everything he could and was very proactive, we couldn’t fault him! Very impressed!

Hannah · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Hannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Sold house more quickly than we could have dreamed especially during pandemic agent was very professional and took most of the pressure off us went over and above to help us with difficulties caused by lockdown by hand delivering signed documents to solicitor we could not have asked for more always there went we needed them. I highly recommend Paul Reid and his associates

Richard · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Richard for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and his team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Keith was professional at all times and very knowledgable of the area . From start to finish he kept us informed of the progress of our property we were buying. Would definitely use this estate agent if We ever moved again .PositiveQuality, Professionalism

Denise · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Denise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Keith and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I have only experienced a valuation for sale or rental so far but Paul Reid attended my home promptly, efficiently and courteously. He clearly knew the local market and reassuringly followed up to confirm his advice in writing within 24 hours of his visit.PositiveResponsiveness, Professionalism

Julian · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Julian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I am really happy to supply a glowing reference for Langford & Russell Estate Agents and in particular Keith Suttle, who looked after me from the beginning. Moving home is the most stressful time for anybody and Keith literally took over and handled everything for me. This man went above and beyond what I could ever have hoped for and I have no hesitation in recommending these incredible Estate Agents Jane LowndesPositiveResponsiveness, Professionalism

Jane · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Keith and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We had a brilliant experience purchasing our property with Langford Russell Orpington branch. Special thanks to Paul for being very proactive, responsive and genuinely very helpful pre-purchase, during the move and also after the move. Highly recommend this branch for buyers and sellers. Thank you.PositiveResponsiveness, Quality, Professionalism

Sangeetha · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Sangeetha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We had a brilliant experience with Langford Russell, Orpington Branch. We sold our house during the pandemic. Our agent Keith Shuttle was fantastic, very supportive and explained everything thoroughly. They took control of the sale and arranged 14 viewings on a Saturday within a week of it going onto the market. I was heavily pregnant at the time and felt safe with all the covid precautions the agents took whilst we went out for the day. Following the open day we had 4 offers at and above asking price. Keith kept us informed every step of the way and was proactive in pushing things foward with the sale . He communicated regularly with the agents involved in our purchase and we are now settled in our new house!! Thoroughly recommend. Thank you Keith & Langford Russell.PositiveResponsiveness, Quality, Value

Anna · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Anna for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Keith met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We have had a most positive experience working with Langford Russell in Bromley. Exceeded our expectations throughout. Highly professional and focused on creating the right quality of transaction for us at the right price. We particularly liked that we received specialist support during the tricky period of getting a sale over the line from a very experienced professional. We would highly recommend the work of this Estate Agent. Kate and Ian DawsonPositiveResponsiveness, Quality, Professionalism, Value

Ian · 25 August 2021 · Langford Russell Orpington

Agent replied · 24 August 2024

Thank you Kate and Ian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the team who I know enjoyed working with you despite the sad circumstances. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Couldn’t recommend them enough!

The whole team at acorn were amazing and the lovely gentleman who dealt with all my tenancy was absolutely fantastic and went a love and beyond to help. Thank you Jamie for all your help.

Sacha · 19 August 2021 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Sacha for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Initially after a viewing they send me…

Initially after a viewing they send me quite a few emails......i made an offer and after that never heard from them again. I made phone call after phone call to get an update but was told that the agent was either out on a viewing or would return the call later.....they never did....this went on for nearly x2 weeks until i just stopped calling.....im not saying all of them are like that but certainly it was the norm at their Peckham branch....and i have no idea why

Hisham · 16 August 2021 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Hi Hisham. I am sorry to read your review and have spoken to the Manager of the Peckham office who will be in contact shortly. Our customers satisfaction is paramount and in spite of the incredibly busy market we should always be communicating effectively and efficiently with all clients. As you mention, your experience is uncommon and will make sure it is not repeated.If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

1/5

Trustpilot

Immoral and untrustworthy estate agent

Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord

Danielle · 26 July 2021 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Fantastic company

Fantastic company. We worked with Beth who was very helpful throughout the entire process.

Frances · 19 July 2021 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Frances for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Appalling customer service and no…

Appalling customer service and no communication (or no care?!) when they want money they will send multiple emails but as soon as you need anything there is radio silence. I had to ask them to stop emailing me when they sent over 9 emails in one day asking for a deposit 'immediately' despite only sending the paperwork that morning ( we had waited for a week for said paperwork) they have been hard to get hold of, rude and uncaring and I will never ever use them again. We are still waiting for them to remove furniture from the property that they said they would remove (it wasnt meant to be here so we have been trying to work around it) and they dont care - incredibly frustrating

Bethany · 25 June 2021 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Hi Bethany. I am sorry to read this and have spoken to the PM team to get an idea on where this went wrong. I will contact you directly when I have the info I need. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Anne · 22 June 2021 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thanks Anne for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Staff were patient (Josh in particular) and informative and pushed the solicitors at the right time. Very pleased. Thank you.

Charlie · 22 June 2021 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Charlie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Michelle and Josh helped us at every stage. Nothing was too much trouble. I fully recommend Langford Russell.

Raymond · 22 June 2021 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Raymond for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Michelle and Josh met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Josh made a really tough time (2020) go a lot smoother. I would really recommend him as when he put his mind to things they got done! If you have experience of buying and selling you know that is gold dust! All settled now and loving the new place.

K · 22 June 2021 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Katharine for leaving us a 5* review. We are really happy that you were pleased with the service you received from Josh and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

From start to finish Josh was very professional & reliable It was a long process(bank) but Josh supported us threw to the journey and he was extremely helpful Thanks a million Josh,we have the keys now :) I wouldn’t hesitate to recommend Langford RussellPositiveResponsiveness, Quality, Professionalism

Vicky · 22 June 2021 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Vicky for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

With all the recent events happening worldwide it is reassuring to know there are companies on the High Street that through it all can still provide the best service possible. Josh Sladden and the Langford Russell team made our experience a pleasure - even in a Pandemic. We were kept up to date and the team were always on hand with a steady level of contact. Great work team.... I couldn’t recommend Langford’s any higher.. Defo 5 stars...PositiveResponsiveness, Quality, Professionalism, Value

Kwabena · 22 June 2021 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Kwabena for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

The Estate Agency industry has faced unprecedented, challenging times in the last year due to COVID-19. The team at Langford Russell in West Wickham were friendly, professional, and committed to successfully selling our home. Highly recommeded.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 22 June 2021 · Langford Russell West Wickham

Agent replied · 21 June 2024

Thank you Peter for taking the time to provide us with a very appreciated review of your experience. I am delighted to hear that you were happy with the service you received the West Wickham team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards: Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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