Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleGreat support from Langford Russell and, in particular, from Shirin Noroozi-Dezfuli who worked extremely hard to make everything go smoothly. Nothing was too much trouble. Many thanks.PositiveResponsiveness, Professionalism
Cathryn · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Cathryn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleGreat experience with Oliver at Langford Russel. Good communicator and came across both professional and human. Would recommend.PositiveResponsiveness, Quality
Light · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Oliver but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWhile looking for a new place to rent, we spoke to Hannah at Langford Russell. She was very helpful on the phone, and responsive, and alert to what we wanted.PositiveResponsiveness, Professionalism
William · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you William for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Hannah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBought a house through the Beckenham Office. Oliver went the extra mile to get the sale across the line and kept us updated with progress. Also spoke to Eddie and Sam in the office who were helpful and professional.PositiveResponsiveness, Professionalism
Daniel · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Daniel for leaving us a 5* review. We are really happy that you were pleased with the service you received from Eddie, Oliver & Sam. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleEddie and the team were really responsive and professional during our house buy. Eddie saved the day at exchange when all the removal companies were booked up and he managed to find 2 companies to help us.We completed the following week as a result. Thanks team.PositiveResponsiveness, Professionalism
Sarah · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Sarah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI am very pleased that I finanlly instructed Langford to sell my property after unsuccesufully trying to sell it with another agent for over a year due to lockdowns ,and the estate agent in Beckenham (KFH) not having the same Drive and passion and honesty! as Langfords.
Eddie ,Oliver,Sam were the driving force behind the speedy sale of my property! Eddie was confident that he could sell my property from the onset and was straight talking and quick to chase things up to make the sale happen quickly. Oliver was just superb he recommended solicitors firm to use I was able to use their photo copiers in the office ,Oliver was constantly faxing doc's to my solicitor ringing them ,ringing me and was the middle man that really was responsible for the speed of the sale.
He was professional ,knowledgeable ,and most of all honest!
I highly reccomend Eddie and his team at langfords
Guys thank you!PositiveResponsiveness, Professionalism
The · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you The Mantis for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie ,Oliver & Sam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe dealt with Oliver over at Langford Russel for a recent property purchase, and he was very friendly and professional. He made sure to check on the progress on both ends, kept us updated all the way through and helped on a smooth buying process.PositiveResponsiveness, Quality, Professionalism
Carlos · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Carlos for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAfter experiencing no results from a different agent in peak season, we moved to Langford Russell in Beckenham in one of the hardest selling periods.
The team are very responsive, fast and more importantly, they got the job done and sold our house on their first viewing!
Couldn't speak highly enough about Oliver, Eddie and the rest of that office that supported us throughout the process.
Anyone thinking of buying/selling a house shouldn't look any further and should we ever decide to sell again we know exactly who to speak to!PositiveResponsiveness, Quality, Professionalism, Value
Omri · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Omri for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and Oliver. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had a very positive experience with Langford and Russell, from the beginning to the end of the whole process. Oliver was helpful and attentive and made the whole experience run as smoothly as possible. The property was only on the market for a week before we secured an offer! Oliver was helpful and professional, especially during these difficult times of Covid and I really appreciate his help and support. I have been delighted with the service I have received and would highly recommend this company to anyone!PositiveResponsiveness, Professionalism, Value
Poppy · 27 August 2021 · Langford Russell Beckenham
Agent replied · 20 June 2024
Thank you Poppy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received by Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA very efficient and courteous service.PositiveQuality, Professionalism
Mark · 27 August 2021 · Langford Russell West Wickham
Agent replied · 21 June 2024
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe dealt with Josh, Michelle and Dominic at West Wickham on 2 occasions and they are professional in the way that they deal with the minefield of buying and selling houses, even in very difficult situations they remained supportive and positive.PositiveResponsiveness, Quality, Professionalism, Value
Rob · 27 August 2021 · Langford Russell West Wickham
Agent replied · 21 June 2024
Thank you Rob for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Josh, Michelle and Dominic met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRecently purchased a property through Langford Russell and had a very positive experience throughout. Michelle was very helpful, responsive and friendly. Would definitely recommend.PositiveResponsiveness, Professionalism
Joe · 27 August 2021 · Langford Russell West Wickham
Agent replied · 21 June 2024
Thank you joe for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Michelle and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were very impressed with the professional service we received from Langford Russell West Wickham, particularly during difficult circumstances. Our Sales Negotiator, Josh, was always on hand to accommodate us with arranging viewings, communicating offers and identifying new properties of interest.PositiveResponsiveness, Quality, Professionalism
Sam · 27 August 2021 · Langford Russell West Wickham
Agent replied · 21 June 2024
Thank you Sam for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe service we received from Josh, Michelle and the team was simply second to none! Josh led on a recent sale and purchase for us and we felt looked after every step of the way. The level of professionalism, advice and communication was to an extremely high standard. We were constantly reassured throughout the highs and lows and Josh was always a friendly voice on the end of the phone. Although things did not pan out for us on this occasion we have already decided that we will definitely be using Josh's services again when we sell in the near future.PositiveResponsiveness, Professionalism
Samantha · 27 August 2021 · Langford Russell West Wickham
Agent replied · 21 June 2024
Thank you Samantha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the West Wickham Team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe best estate agent in West Wickham! Very professional and always quick to assist with anything and everything. Everyone in the office have always been incredibly professional, reliable and friendly. I highly recommend Langford Russell and would like to thank everyone involved with the sale of my property. Thanking you ALL and stay safe.
Cigdem · 27 August 2021 · Langford Russell West Wickham
Agent replied · 26 August 2024
Thank you Cigdem for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThank you much for your wonderful service. You guys are so professional in your service. I will recommend anyone to use you guys. Thanks!!!! cheers for making my dream come through.PositiveResponsiveness, Quality, Professionalism, Value
Kenneth · 26 August 2021 · Langford Russell Swanley
Agent replied · 20 June 2024
Thank you Kenneth or taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI recently purchased a property in Crockenhill and Amelia and Hayley were very helpful, thanks a lot for making the purchase a simple process.PositiveResponsiveness, Professionalism
Barry · 26 August 2021 · Langford Russell Swanley
Agent replied · 20 June 2024
Thank you Barry for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and Hayley. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat and professional service. Thank you so much for all your help during my property purchase. Amelia was allways very helpful. Regards, Edita S.PositiveResponsiveness, Quality, Professionalism, Value
Oksana · 26 August 2021 · Langford Russell Swanley
Agent replied · 20 June 2024
Thank you Edita for leaving us a 5* review. We are really happy that you were pleased with the service you received from Amelia and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHayley and the team at Swanley Branch worked so hard to complete our sale they never gave up throughout the process and we are so thankful especially to Hayley the hours of hard work she did and we moved into our dream home finally on 29 JunePositiveResponsiveness, Quality, Professionalism, Value
M · 26 August 2021 · Langford Russell Swanley
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Hayley and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBrilliant service as I had to find a flat very quickly and Harry Frankland was very helpful and made the process as simple as possible!
I was very pleased with dealing with Him all through the letting process. The experience was very positive and seamless. I'm glad to say I was very happy with how everything was handled.PositiveProfessionalism
Orchid · 26 August 2021 · Langford Russell Swanley
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI don’t often leave reviews but I wanted to say that Bradley Gilchrist of Langford Russell is an exceptional Senior Lettings Manager. From my first interaction with him I knew he was sharp and would go the extra mile. He responds to any query I might have promptly and gets issues resolved quickly. I could not recommend Bradley and the team at Langford Russell more. RebeccaPositiveResponsiveness, Quality, Professionalism, Value
Rebecca · 26 August 2021 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Rebecca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Bradley and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy experience with this business has been excellent, so informative, professional, but also very friendly.
The property is perfect for what we needed and good value for money.
I would recommend using this company for a stress free easy move.
Bradley was the member of the team we dealt with and we couldn’t have asked for more, kept in touch by telephone and e-mails from start to finish to advise us on progression.
Highly recommended!!
Thank you to all the teamPositiveResponsiveness, Quality, Professionalism, Value
David · 26 August 2021 · Langford Russell Chislehurst (7a High Street)
★★★★★ 5/5
GoogleThe stress about finding a suitable home is replaced by confidence and ease by Langford Russell Chislehurst. They have assisted me in the past and found a perfect location in close proximity of my workplace. However, my partner and I needed more room to grow that also required to move to another area within the borough. I did not think twice in calling Bradley again. He is very adept to not only his profession but also with dealing with people. He responded to enquiries and attended to our needs swiftly. The wonderful team made each transaction smooth, from setting up viewing until handing over the keys. Now, we are enjoying our lovely home thanks to them.PositiveResponsiveness, Professionalism
Grace · 26 August 2021 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Thank you Grace for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Bradley. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotI thought renting through a well known…
I thought renting through a well known agent Would give me some sort of security how wrong I was I would like to say that Harry from Swanley couldn’t do enough to help but Jamie on the other hand ignored and never returned calls even tho I have a serious damp and vermin issue I am outraged of how my situation is being handled and tell people to avoid acorns if this is how managers act
Toni · 25 August 2021 · Langford Russell Chislehurst (7a High Street)
Agent replied · 11 June 2024
Hi Toni. I am sorry to read this review and for the issues your are experiencing in the property. As has been explained to you by Jamie in his call with you today, Acorn do not manage the property I am afraid and any issues to do with the maintenance or repairs must be reported to the landlady direct. I will contact you directly in the morning to see if I can assist further but I am afraid the advise that Jamie gave you today is the correct cause of action to take. Thanks. Andrew Roberts - Customer Relations Manager
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