Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

★★★★★ 5/5

Google

The team at this branch are incredible. I dealt with Rob and Michelle from the word go and they have been utterly brilliant throughout. Just by way of background, I am a middle-aged guy and have had my fair share of disappointments with estate agents over the years. I had learnt to be very suspicious and not to expect much at all for the £££ commission I was forced to pay. So, this time, I actually interviewed six different estate agents to see which might be the one. The one I actually chose turned out to be appalling (I won't say which firm). I was at my wit's end. So, I thought I'd just try one more. I walked into Langford Russell and met Michelle. I explained that I have been let down and needed help. From the off, she was efficient, friendly, professional and caring. I had very particular needs to which Michelle was incredibly sensitive. She advised me on what the house needed in terms of making it market-ready and, more importantly, given my very tight budget and time constraints, what I did NOT need to do. A realistic price was set on my house and Rob sold the place after the first viewing day at a good price. What was so refreshing about Rob and Michelle is that there is no flannel, you get a very honest service. The price they set is realistic and means that there is no messing around. Most importantly for me was that their customer service is fantastic. Every email answered promptly, every message left at the office for them returned quickly. This means a lot as selling a house can be such a stressful event. It also has to be said that the both of them also helped move things along, even stepping in to nudge solicitors. They really went over and above what they were contracted to do. I have not come across this before. I wholeheartedly recommend them and the branch in general. It was a 100% positive experience for me. Thank you so much!

Iain · 22 June 2023 · Langford Russell West Wickham

★★★★★ 5/5

Google

Thank you to Rob Griffin, Michelle and Team at Langford Russell for their amazing service throughout our moving process. They were always available, extremely approachable and highly supportive throughout. I've already recommended them to friends and family.

Sharon · 22 June 2023 · Langford Russell West Wickham

★★★★★ 5/5

Google

Just wanted to thank the agency for the great communication and professionalism throughout the time I have rented with them. From the beginning up until the end they have always been very friendly and handled my concerns and requests in a timely manner. A special thanks goes to Mr. Stuart Wood who has been great to deal with. Always punctual and a man of his words.

F · 22 June 2023 · Langford Russell West Wickham

★★★★★ 5/5

Google

Rob was great. It was a complicated sale not least because the house we purchased had a fire just before we were due to exchange. We were very grateful to Rob for all the extra work he did in order to get this incredibly complex deal over the line before our mortgage offer expired before xmas! Highly recommend!

Clare · 22 June 2023 · Langford Russell West Wickham

★★★★★ 5/5

Google

Top service from the team and Langford Russell, West Wickham. Michelle, Jasmine and Lauren are great! Kept me updated on the progress of my sale throughout and went the extra mile, chasing up outstanding info or dealing with queries from slow solicitors. A pleasure to deal with and I would highly recommend them to anyone in the area who is looking to sell (or buy) a new home!

Arran · 22 June 2023 · Langford Russell West Wickham

★★★★★ 5/5

Google

We wish to thank Michelle, Rob and the Team at the West Wickham branch for providing an excellent service. They were always available and very supportive throughout the sale process. Anyone who is selling their property we highly recommend using The team at Langford Russell Thank you for your support

Anne · 22 June 2023 · Langford Russell West Wickham

★★★★★ 5/5

Google

We've had an amazingly positive and smooth experience with Langford Russell and really glad we chose them.. We've also recommended them to friends and neighbours who are now using them. From the initial visit from Michelle to discuss the best way to present the house and the steps we needed to take, through to viewings on the open day and then chasing the legal team and us and our buyer when needed - it's been as stress free as selling could be. Thank you to Michelle and the team at Langford Russell

Juliet · 22 June 2023 · Langford Russell West Wickham

★★★★★ 5/5

Google

They are a very hard working company, quick to respond and overall quick and effective. In conclusion, an excellent service.

Poh · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

Daisy was very much helpful and always ready to answer any question. Also she look out for what also benefits the client and not just the landlord.

SAHEED · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

Hayley and her team have successfully marketed a few flats for us and we have received a professional, attentive and friendly service at all times.

Chris · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

Staff were very helpful, reliable, responds quickly and guided us throughout process of our purchase. Special thanks to Hayley, Taylor and Rhea of Swanley branch.

Joana · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

Daisy who I worked with was absolutely brilliant! She is quick, efficient and gets the job done! A super reliable individual with a genuine duty of care.

Tee · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

Thank you Haley and her team for all your help and support through this difficult time. We never had to once pick up a phone and chase anything, as we received weekly calls from Haley and her team to keep us updated. Even when things were slow, they helped the pace along with their focus and determination to support and complete without delay. Once again thank you very much. KS x

Kathy · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

I got a let property through Accorn. And Daisy was very helpful throughout the whole referencing process and everything to the point of getting our keys. I do appreciate her professionalism and her utmost service to clients. I would recommend anyone to go through her when getting anything through Accorn because her customers approach and customer satisfaction is top notch. Best of luck to her and her team.

Ashiwaju · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

I cannot recommend Langford Russell Estate Agent highly enough. They are incredibly efficient, hard working and always on the ball. Nothing is ever too much for this Estate Agent, first class service always, in particular I would like to mention Hayley & Rhea who have been wonderful throughout any communication I've had with them. Highly recommend to use for selling a property.

Sarah · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

I’m so relieved that I made the right decision to proceed with my sale via Hayley and her team in Swanley. From start to finish there has been the upmost professionalism and real life attitude to the process. There were complications and Hayley remained hugely supportive and highly communicative throughout. I felt like Hayley was totally on my side when challenges were presented. The team are an absolute credit to Hayley who is a massive asset to the Agency. The fees were worth every penny. I cannot recommend their services enough and wouldn’t hesitate using them as my first choice in the future. Thank you Hayley and thank you to the whole team. 5 stars ++++

Estina · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

I recently had the pleasure of working with acorn to purchase our first home, and I cannot speak highly enough of their professionalism and expertise. From start to finish, their team especially Rhea was incredibly attentive and supportive, providing valuable guidance and advice every step of the way. They took the time to understand my needs and preferences, and were always available to answer any questions I had. Thanks to their hard work and dedication, I was able to find the perfect home for me and my family, and the entire process was seamless and stress-free. I would highly recommend acorn to anyone looking to buy or sell a home, and I am truly grateful for all that they have done for me.

Jiajie · 21 June 2023 · Langford Russell Swanley

★★★★★ 5/5

Google

Nice company, very helpful people, thanks for everything:)

Volkan · 21 June 2023 · Langford Russell Beckenham

★★★★★ 5/5

Google

Stuart Wood was great, always reply promptly, gives good advice.

Fabi · 21 June 2023 · Langford Russell Beckenham

★★★★★ 5/5

Google

I am very thankful to all support and help given to me for easily complete my buying this residential property.

Twinkal · 21 June 2023 · Langford Russell Beckenham

★★★★★ 5/5

Google

Pleasure to deal with. We was buying a property through Sophie who kept us updated throughout the purchase.

Luke · 21 June 2023 · Langford Russell Beckenham

★★★★★ 5/5

Google

Sold my property through Langford Russell, Eddie and the team in the branch were really knowledgeable, kept me up to date and worked hard to get the sale over the line, I wouldn't hestitate to use them again.

Richard · 21 June 2023 · Langford Russell Beckenham

★★★★★ 1/5

Google

Really dissatisfied and unhappy with the service I received here. I was invited to collect keys for our new property with my flat mate and complete last identification checks. I arrived at the agreed time in my welcome pack to complete handover. The Lettings negotiator assigned to me quite clearly had no idea about the property and wasn’t able to answer any relevant questions about the property. I found this highly concerning basic queries couldn’t be answered and was unimpressed the Lettings negotiator was deflecting and blaming head office instead of taking accountability. He was not helpful at all and was asking me questions about the property expecting me to know when he is the person who is letting the property and I am the tenant moving in. The keys which we came to collect wasn’t ready and I had to highlight to the Lettings negotiator that keys are missing, basics which should have been checked before we arrived. I was informed it’s a postbox key and then he decided it was an electrical meter room key. The actually key missing was the main front door key which we found out after we had to go to property to inspect for ourselves. I asked him what does each key do as we was just handed a bunch of keys and I was told “You need to go and have a walk around and find out for yourself what each key does” which I find extremely unprofessional. Would not recommend this estate agents from my personal experience, as soon as commission is earned professionalism goes out the window.

Marcele · 21 June 2023 · Langford Russell Beckenham

★★★★★ 5/5

Google

We have recently sold an apartment and after a somewhat protracted period we were very pleased to finally reach the end of the process. Stuart Wood of Langford Russell could not have been more helpful in reaching a satisfactory conclusion. He was always on the case, following up the many and varied enquiries and was first rate at coordinating all the parties involved and suggesting solutions where necessary. He always made time for our questions and was extremely proactive in the marketing and showing of the property. We could not have asked more of an Estate Agent and felt he was always prepared to go over and above the requirements of his job. He maintained a positive and professional attitude at all times and his input and guidance was invaluable. I would have no hesitation in using Stuart Wood again in the future.

Alexia · 21 June 2023 · Langford Russell Beckenham