Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,469 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,469 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

966

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Langford Russell office

Newest first, from every platform, with the office each review is about. First names only.

2/5

Google

We rented a property that is 100% managed by Langford Russell. It’s honestly disappointing on how unresponsive they are. Have to be chased multiple times to get things fixed and nobody replies to emails. If you call them they’re unavailable and keep passing on the responsibility from department to department without taking ownership and claim it is the first time they hear of the complaint. If you are a tenant i do not recommend going through them if they are managing the property. Would be better having to speak to a responsible landlord directly instead.

SMJ · 21 June 2023 · Langford Russell Beckenham

Agent replied · 20 June 2024

Good afternoon. I have recieved your review and it is not the type of review we are used to! If you can let me investigate, we can see how we can get this back on course for you. If you would like to email customersevices@acorngroup.co.uk and mark for my attention , I will respond. Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

Selling my Mother in law’s property was never going to be easy as it’s was a great emotional wrench for her! But Sophie and the team at Langford Russell made it easy. Sophie, was patient, efficient and if she said she was going to chase things with other parties she did so! Thank you so much for putting up with my demands, you made this transition a much easier one!

Liz · 21 June 2023 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Liz, that is a great review for Sophie and the Team at Beckenham. I will be sure to pass this on. Karen Hedges- Acorn Customer Services

5/5

Google

Our new home was the first property we saw in Beckenham. Oliver, who showed us around, was an absolute star and an exception to experiences we had with other agents. From the viewing through to putting an offer in to completion, Oliver was always available a phone call away, keeping the communication between us, our solicitors and the vendor smooth and efficient. I highly recommend this Langford Russel branch if you are first time buyer. The team there is highly skilled and knowledgeable about the local market but also friendly and human unlike some other agencies around.

Jan · 21 June 2023 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Jack for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Sophie, Eddie and the team at Langford Russell were incredible from start to finish. Sophie went above and beyond and gave up a lot of her time to help us with our property search and once we found our new home she was instrumental in getting it all sorted. On the day of completion they were so helpful, it took all the stress away. Couldn't recommend them highly enough.

Stephanie · 21 June 2023 · Langford Russell Beckenham

Agent replied · 20 June 2024

Great, thank you Stephanie for a super review for our Beckenham Team, much appreciated . Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

Eddie and the team at Beckenham Langford Russell have been amazing from start to finish when dealing with both our sale and onwards purchase. Eddie’s communication and down to earth approach kept us going when the chain got complicated. We are now super excited to be in our lovely new home. If you are looking for an agent, go see Eddie, he comes highly recommended! Ali & Kate

Alison · 21 June 2023 · Langford Russell Beckenham

Agent replied · 20 June 2024

Thank you Alison, thats really appreciated. Enjoy your new home! Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

Langford Russell have managed the letting of my flat for 8 years, ensuring that I had constant tenants. When I decide to sell the property in July 2022 Eddie and the team were brilliant at sorting out the listing, viewings and helping secure multiple offers. The sale stalled a couple of times but Eddie was always at the end of the phone to reassure and chase the buyers when needed. I would recommend Langford Russell to anyone looking to let, buy or sell a property in Beckenham.

Helen · 21 June 2023 · Langford Russell Beckenham

Agent replied · 20 June 2024

That's a great review for Eddie and the Team, thank you so much Helen. Best wishes Karen Hedges Acorn Customer Services

5/5

Google

Rating only, no written review.

Nirosha · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thanks so much for leaving us a Five Star review, Its really good to know that you were satisfied. Acorn Customer Services

5/5

Google

Excellent service and support. Would highly recommend Rob, Steve and Chris who provided an excellent level of service from valuation to completion. Thank you

Ed · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Ed for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Chislehurst team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Emily (Baxter) was very efficient and helped us through the entire process, making it easy and hassle free!

Milliejane107 · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thats great to hear ! Thank you for leaving us a 5 Star review. Best wishes Karen Hedges- Acorn Customer Services

5/5

Google

Both Sian & Mia are amazing! They went above and beyond to help us. They kept us informed throughout the process and always stayed within reeach!

Başak · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you for taking the time to post your review. I am pleased that you were happy with the service provided. If there is anything else we can do to help, please get in touch. Thank you Karen Hedges- Acorn Customer services

5/5

Google

5 Star Service from start to finish. Emily particularly was very proactive and always in full communication every step of the way. She couldn’t do enough to help everything run smoothly. Highly recommend LR.

Adam · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Adam, I will be sure to pass on to Emily and the Team. Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

Thanks to Emily for showing us a property at short notice last weekend. We found her extremely well prepared and she had answers to all the questions we asked regarding the history of the house. This is stark contrast to many viewings we've had with other agents. She also has a pleasant unhurried manner. Maja and Jim

Jim · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thank you Karen Hedges - Customer Relations Manager

5/5

Google

Mia delivered a great service - she was kind and professional, staying after hours to help us rent out our property. When she couldn’t reach us by telephone, she also wrote comprehensive emails with important information so that we were always updated. If you’re renting your property, please ask for Mia and you will definitely have the smoothest experience!

Sue · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Sue for a kind review for Mia and the team at Chislehurst. Best Wishes Karen Hedges- The Acorn Group- Customer Services

5/5

Google

We recently sold our house with Langford Russell Chislehurst. They provided a great service from start to finish. Steve Mullins in particular was brilliant, he really kept on top of the process and helped the sale progress smoothly and efficiently.

Margaret · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Margaret for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and his colleagues and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I recently sold my property through Langford Russell Chislehurst and would highly recommend them. Steve Mullins, in particular was very knowledgeable throughout the conveyancing process, removing blockers and going above and beyond to get all parties on track. Thank you, Steve, for your tenacity and collaboration. I really appreciated your hustle and attention to detail.

Lauren · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Lauren for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Emily Baxter was my agent who sold my house . She was very professional and quick to sort out any problems me and my buyer had . Selling a house can be very stressful and long sometimes! but with Emily to help it all went smoothly and very quick! Thank you Langford Russell and Emily.

Tina · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Tina. we are really happy that you have been pleased with the service received from Emily and the Team at Langford Russell, Chislehurst. Best wishes- Karen Hedges Acorn Customer Services

5/5

Google

The whole team at Langford Russell were very helpful, both in selling our place and buying our new home. Plus a great help when we locked ourselves out, the extra set of keys available out of hours was really appreciated! Extremely professional and motivated team throughout the whole process.

Nigel · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Nigel for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We bought our home through Langford Russell and highly recommend the team in Chislehurst. Steve Mullins was extremely helpful at all stages, from being open and transparent about the offer process, through to anticipating and resolving issues as we approached completion. Thankfully our move was relatively smooth as a result.

Christina · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Hi Christina, thanks for leaving a lovely review, we are really happy that you were pleased with the service .If we can assist with anything further, plase let us know. Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

We sold our flat in Chislehurst with Langford Russell and were very very happy with our experience. The initial appointment was with Steve Mullins, the selling fees quoted were slightly higher than other agents, but we were assured their attention to detail would justify the extra. In hindsight, I can say that they were worth every penny and more, having experienced some very poor estate agents in Chislehurst when viewing properties as a buyer. I can say that I was impressed from start to finish with Langford Russell Chislehurst. Jamie Muir managed the sale on a day-to-day basis they had a number of good viewings from the beginning we received detailed feedback on the buyers and their interest in the property. Once the offer has been accepted the the real work begins, Jamie was tirelessly chasing solicitors back-and-forth, and even during some difficult times managed to get everything over the line against a tight timeline. Complete professionals from start to finish - very happy and would have no hesitation recommending to others. D&S

D · 10 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you for such a super review. We really appreciate you taking the time to post this! Best Wishes- Karen Hedges Acorn Customer Services

5/5

Trustpilot

I have the best experience with acorn

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

Donna · 9 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Donna, we appreciate you taking the time to post a great review for Steph and the Acorn Catford Team. Best wishes-Acorn Customer Services

5/5

Trustpilot

Tailored approach, friendly and proactive.

George and James were fantastic through the sale process. As a first time seller they explained the process clearly, were proactive in marketing the property and were always focussed and engaged during the sale process. I really valued the way they tailored the marketing to the house rather than taking a generic approach, and was very grateful of their help in overcoming obstacles as they arose during the conveyancing as needed. Thank you!

Frances · 5 June 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Hi Frances, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. See you soon!

5/5

Trustpilot

Thoroughly helpful service the whole…

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Rebecca · 13 May 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thanks so much Rebecca, that really means a lot, glad you have been happy. Karen Hedges -Acorn Customer Services

5/5

Trustpilot

Excellent service with exceptional…

Excellent service with exceptional communication, thank you Mark and the rest of the team!!

Rob · 12 May 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thank you Robert, we value your comments and appreciate your business. Thanks!

5/5

Trustpilot

BEST ESTATE AGENT AROUND

Just want to say a massive thank you to Mark Sugarman who sold my property off market and managed to get above the asking price even though other agents told me it was less. I would highly recommend acorn as they are very professional

Remmi · 11 May 2023 · Langford Russell Chislehurst (7a High Street)

Agent replied · 11 June 2024

Thanks Remmi , we really appreciate your positive review of our services.

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Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 712 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

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